Transcript Oracle Consulting: Application Solution Centers November

Oracle Consulting:
Application Solution Centers
November 11, 2005
Heather Ferguson
Business Development
Program Manager
What is an Application Solution Center?
Value Proposition
Upgrade Services
Approach and Methodology
Tips from the Field
Upgrade Resources
Questions
Agenda
What is an Application Solution Center?
The Application Solution Centers (ASC) offer Implementation
Services and Upgrade Services for customers across Oracle's
eBusiness Suite, Enterprise and EnterpriseOne products.
Upgrade Services
( Est. 1997)
+ Implementation Services
( Est. 1999 )
Application Solution Center
Where are the NA Solution Centers?
Toronto
Chicago
Teaneck
Pleasanton
Atlanta
What we bring to the table
Unparalleled Expertise


600+ successful upgrades and 300+ successful
implementations
Ability to leverage a pool of experienced technical and
functional resources
Standard Lab Process: Repeatable and Proven


Fixed Scope, Condensed Timeline
Fixed Fee
Enables Parallel Activity


Project start-up with no dependency on technical
environment
Customer project team able to focus on more strategic
or customer specific tasks.
Vested interest in Customer’s success
Value Proposition
Implement or upgrade up to 35%
faster than an all on-site
engagement
Reduce costs by up to 35%
Provide customers high-value,
low-cost solutions with rapid,
predictable results.
Upgrade Services – PeopleSoft Enterprise
Solution Center Technical Upgrade (fixed priced)
o
Hosted or Remote
o
Evaluation
 Compare Reports and Analysis for online database objects
 Batch Jumpstart Tier I
o
Upgrade
 Upgrade to latest PeopleTools Release
 Upgrade to PeopleSoft Target Release
 Reapplication of modifications made to delivered objects
 Latest Maintenance Pack, if available, applied to upgraded database
 Onsite delivery working alongside with your Technical resource
o
30-days post-delivery support
Upgrade Services –
PeopleSoft Enterprise Extended Services
• Upgrade Planning Workshop
• PeopleSoft Application Install or Certification
• Solution Center Batch Jumpstart Tier II – SQR Upgrade
• Additional Test Moves
• Move to Production Support
Migration Services
Typical Scope of Services

Upgrade Planning Workshop

Delta Fit/Gap Analysis

Enterprise Application Install

Solution Center Technical Upgrade
•Evaluation
- Compare Reports and Analysis for online database objects
- Batch Jumpstart Tier I (SQR = 12 and Queries = 1005)
•Upgrade
- Upgrade to latest PeopleTools Release
- Upgrade to Enterprise FSCM 8.8 SP1 Application Release
- Reapplication of modifications made to delivered objects
- Latest Maintenance Pack, if available, applied to upgraded database
- Onsite delivery working alongside with your Technical resource
•30-days post-delivery support

Solution Center Batch Jumpstart Tier II – SQR Upgrade

Application Regression Testing Assistance

Additional Test Moves (#2 and #3)
Recommended Extended
Services

Move to Production Support (Allowance of 40 hrs)

Post-Production Support
Fixed Price
(included in estimate)
. . . and Global Delivery Model
Offshore
Solution Centers
Solution
Centers
Hosting
Services
Customer
Education
On-Site
Consulting
Off-Site,
On-Site,
& eLearning
Partner
Resources
Support
Center
Seamless Delivery:
 Common Methodology
 Single point of ownership –
onsite PM
 Reduced Risk
Modifications: Standard Approach
Custom added objects

Preserved and brought forward but are not “upgraded”
Modified delivered objects

Returned to ‘vanilla’ - All delivered objects from the new
release are copied to the copy of production

Modifications are manually reapplied
Obsolete objects are dropped … even if they have
been modified.
30 Day Remote Support
20 Hours
all issues should be reported to determine cause:

Software related

Configuration/Setup

Upgrade
• Data Conversion
• Other
Once cause is determined, Upgrader will resolve all upgrade related
issues and direct you to appropriate Oracle team for all other issues.
Upgrade Projects
Strategy
&
Planning
Structure
Construct
Transition
Deploy
Strategy and Planning
Optimize
Future Strategy
Demo Install
Upgrade Fit-Gap
Initial Online Upgrade
Batch Upgrade
Test Moves
Training & New Release Testing
QA & Prod Support
Move to Prod
Updates and Fixes & Change Management
Change Mgt
Environment Management & Tuning
Environment Mgt
Upgrade Resources
Strategy
&
Planning
Structure
Construct
Transition
Deploy
Strategy and Planning
Optimize
Solution Center
Upgrade Services
Demo Install
Upgrade Fit-Gap
Initial Online Upgrade
Batch Upgrade
Test Moves
Training & New Release Testing
Move to Prod
Updates and Fixes & Change Management
Environment Management & Tuning
Upgrade Resources
Strategy
&
Planning
Structure
Construct
Transition
Deploy
Strategy and Planning
Optimize
Future Strategy
Demo Install
Upgrade Fit-Gap
Oracle Consulting
Extended Services
Initial Online Upgrade
Batch Upgrade
Test Moves
Training & New Release Testing
QA & Prod Support
Move to Prod
Updates and Fixes & Change Management
Change Mgt
Environment Management & Tuning
Environment Mgt
Oracle Consulting’s Extended Services
Supplemental
Maintenance
Services *
Off-hours, Peak Period
& Staff Aug support
For PSFT Enterprise
• Patch ID and analysis
• Patch application
• Monitor/maintain web servers, LDAP, security
Supplemental
DBA Services
Off-hours &
Peak Period DBA
Support
• DBA Maintenance, Cloning, patching,
& monitoring
• Upgrades
• Implementation
Supplemental
Help Desk
Services
Level 2/3 Help Desk
• Troubleshoots to provide correct resolutions
integrated with customer’s • Triage to ID/resolve or transfer for break/fix
existing help desk
• Address functional/how-to issues
Extension
Support &
Admin
Ongoing maintenance
& support for
Customizations
• Reactive Triage & troubleshoot
• Custom extension bug fixing
• Proactive Impact Analysis for Updates
Test Center
Services
Comprehensive
testing services
• Test Center Strategy Consulting
• Functionality Testing
• Engineering Validation Testing
• Testing automation
* Maintenance Services for Oracle EBS provided as part of Supplemental DBA Service
HCM 8.9 - Tips from the field
Top “upgrade” changes introduced in HCM 8.9
Change Assistant
Person Model
Major Functional Enhancements
HCM 8.9 –
Tips from the field
Change Assistant
Used to manage and automate the upgrade process
(Replaces Upgrade Assistant)
Used to manage and automate the application of
maintenance.
HCM 8.9 –
Tips from the field
Person Model
Normalize the Person data structures

Remove storing of a single address in 7 different tables

Remove redundant fields in PERSONAL_DATA
Keep one ID for a person
Allows a person to be created without a JOB record
HCM 8.9 - Tips from the field
Major Functional Enhancements
Absence Management
Talent Acquisition Solutions
Labor Agreement Support
Benefits Solutions
Time and Labor
ePerformance
Financials 8.9 - Tips from the field
Financials 8.9
Upgrade Scripts due out soon!
Changes to Upgrade method

Vanilla compare is back

Use of ‘throwaway’ Upgrade demo (UD)

Full compares – Project compare

Customizations applied to UD

Copy done via datamover script
Upgrade Resources
Customer Connection
Evaluate > Plan > Execute
http://www.peoplesoft.com/corp/en/iou/upgrade/ent_upgrd_resources.jsp
Upgrade Resources
Customer Connection
PeopleSoft Enterprise Upgrade Resources -
Evaluate
Oracle Applications Strategy
Why Upgrade to Enterprise HRMS 8.9?
F/SCM 8.9 Release Value Proposition
PeopleTools 8.46 Release Notes
Upgrade Planning Best Practices
Support Policy
Benchmark Performance Reports
http://www.peoplesoft.com/corp/en/iou/upgrade/ent_upgrd_resources_evaluate.jsp
Upgrade Resources
Customer Connection
PeopleSoft Enterprise Upgrade Resources –
Plan
Getting Started Guide
Hardware/Software Guides by Release
Data Models
Demo to Demo Reports for Each Application Upgrade
Unicode Database Sizing
Supported Platforms
Upgrade Planning Best Practices
http://www.peoplesoft.com/corp/en/iou/upgrade/ent_upgrd_resources_plan.jsp
Upgrade Resources
Customer Connection
PeopleSoft Enterprise Upgrade Resources – Execute
Getting Started Guide
Upgrade Documentation and Scripts
Upgrade Updates and Fixes
http://www.peoplesoft.com/corp/en/iou/upgrade/ent_upgrd_resources_plan.jsp
QUESTIONS
ANSWERS
Contact information
[email protected]