LSI-TA to VTAG Consolidation CUA Guide

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Summary

• LSI-TA will be decommissioned 12/13/14. Effective this date, all Trouble Administration transactions must flow through VTAG.

– www.verizon.com/wholesale/ldp/verizontag • Existing VTAG CUA (Company User Administrators) and End Users now have access to perform Local transactions. No change to the profile is needed.

• Existing LSI-TA/WISE users who do not currently have access to VTAG will need to follow the CUA/EndUser request process.

• All transactions available in LSI-TA are now available in VTAG; some of the transaction names have been changed. You may view a full transaction list on the next table.

• Non Trouble/Administration/Maintenance functions that flow through LSI will be unaffected by this change. Only LSI-TA transactions will begin flowing through VTAG.

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Transactions

LSI-TA Transaction Name VTAG Transaction Name

Trouble Ticket Partial ID Search N/A Trouble Ticket Test Special Service Test ADSL High-Band Special Service Test Vertical Feature Verification Service Recovery Trouble Ticket Create Multi Trouble Ticket Create Trouble Ticket Modify Trouble Ticket Close Request Escalation Status Inquiry Trouble Ticket Inquiry Enhanced Status Inquiry Trouble History Extended Trouble History Look Up Circuit ID Performance Monitoring Mechanized Loop Test Special Service Test ADSL High-Band Special Service Test POTS Feature Verification POTS Service Recovery Trouble Ticket Create Multi Trouble Ticket Create Trouble Ticket Modify Request to Cancel Ticket Request Escalation Quick Status POTS Commitment Inquiry Enhanced Status Inquiry Circuit Ticketing History Extended Circuit Ticketing History Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Establishing CUA/MCA Access

Objective:

Define the purpose of a Company User Administrator and review the steps needed for a CUA/MCA to Obtain Admin access and establish basic user access.

Frequently Asked Questions: Q: What is a Company User Administrator (CUA/MCA)? A: A Company User Administrator is someone at your company who has agreed to validate and approve, reset password and delete users on behalf of your company. Q: How do I become a Company User Administrator (CUA/MCA)? A: Complete CUA/MCA Registration Form: https://www22.verizon.com/wholesale/secure/register/form.jsp

If you are a brand new company and currently do not have an authorization code select YES. If you are an existing customer please select NO and proceed to enter your authorization code Q: What is a authorization code and what must I do with this code?

A: The authorization code is a code that is assigned to your company in which you will use when you attempt to register for access Next Steps: The form will be routed to Verizon for processing. You will be asked when submitting your request to enter a 4 digit password, please remember this password along with the request ID number that you will be given to pick up your user ID once its processed by Verizon. When the ID is processed, YOU WILL OBTAIN TWO EMAILS IF YOU ARE A NEW COMPANY: EMAIL 1: PROVIDES YOU WITH YOUR COMPANY AUTHORIZATION CODE EMAIL 2: ID RETRIEVAL The following pieces of information will be needed in order to retrieve your user credentials: Request ID number, Password, Last Name, secret question and answer ** EXISTING COMPANIES WILL ONLY OBTAIN ONE EMAIL *** PLEASE NOTE* ALL Verizon Business CUA/MCA’s will be given the same access

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Completing the CUA/MCA Request Form

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Summary of CUA Request Form

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Submitting the CUA/MCA Request Form

Submit your request: Email alert to pick up your ID

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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CUA/MCA ID Retrieval

Please use the following URL to retrieve your User ID and Password: https://www22.verizon.com/wholesale/secure/register/idretrieve.jsp

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Global Wholesale Customized CUA/MCA Dashboard

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Managing Basic User Access

Completing the End User Request Form “As a CUA/MCA, what are my options for managing my company’s

authorization code?”

Option 1: Provide the authorization code to the end-user along with the request form URL:

https://www22.verizon.com/wholesale/secure/register/euform.jsp

Option 2: Obtain end-user information and submit the request for them.

To grant user access to applications you must have access to those apps first . See Slide 3

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Completing the End User Request Form – cont.

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Company User Administrator (CUA/MCA) Approval

If the end-user has submitted the request form, please notify the CUA/MCA to approve your Request.

If the CUA/MCA has submitted the request on behalf of the end-user, login to the Wholesale User Administration Console to approve the request.

Please Note: The CUA/MCA MUST approve the request in order for Verizon to receive it and process it……..

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Global Wholesale User Administration Console

Log into the

Global Wholesale User Administration Console at: http://www22.verizon.com/wholesale - Select Manage Requests

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Global Wholesale User Administration Console Basic User Approval

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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Global Wholesale User Administration Console Basic User Completion

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Global Wholesale User Administration Console

– Cont.

OLT

URL:http://www22.verizon.com/wholesale/ Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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CUA/MCA Advanced Options

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In addition to approving user requests, the CUA/MCA also has the ability to reset a user’s password, revoke user access or upgrade another user to a CUA/MCA admin

Here are the steps: • Login to the CUA/MCA Console at:

https://www22.verizon.com/wholesale

• Select manage users, enter either the User ID, Last Name or First Name- Hit Search • Using this function, you have the following options: Reset PW, Revoke Access, Delete or Upgrade • The Tab allows for Bulk User ID Deletion Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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CUSTOMER SUPPORT

•

Connectivity Management Team Portal Registration Contact Us at: [email protected]

•

VTAG training or user concerns Contact Us at TA-Assist@verizon

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib ution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

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