Transcript Warranty Audit Solutions

Warranty Audit Solutions
Integrity – commitment – vision - excellence
ARE YOU WARRANTY COMPLIANT?
WARRANTY SOLUTIONS THAT
PROTECT YOUR ASSETS!
Keep the money you earn.
Warranty Audit Solutions
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Why Choose Us
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Our Services
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Warranty Analysis
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Warranty Claims Processing
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Warranty Audit Training
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Other Audits
WHY CHOOSE US?
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Our company employs the most experienced team
in the automotive industry.
Together we have over 75 years experience on both
retail and wholesale environments.
We all have been corporate auditors.
Our team is dedicated to help your business
succeed and to play a viable part in your success.
WHY CHOOSE US?
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Manufacturers are out in full force performing
warranty audits all around the country.
Most of the chargeback’s during a warranty audit
could have been avoided.
This is a problem that MUST be taken seriously.
One bad employee or process could cost you
hundreds of thousands of dollars if it is not
addressed.
35.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
Time Control
Repair
Techniques
Parts
Administration
Overcharge
Not Considered
Warranty
Missing
Documentation
Claim
Administration
Authorization
Requirements
Dealership Issues
Major Issues Found During Audits
Dealership Issues
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Previous audits revealed technicians
were not replacing parts according to
manufacturers standards
Missing Documents cost dealerships
thousands of dollars
Parts were replaced for non warranty
reasons
Add-on requirements did not meet
the manufacturers requirements
Dealership Issues
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Wouldn’t you like to know how your
service department is performing!
Would you want to know the
potential chargeback before the
factory performs a warranty audit!
Would you like a warranty audit
review with an in depth report
outlining your out of line procedures!
Dealership Issues
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Wouldn’t you want to know what you
need to do to be in compliance!
Do you have warranty receivables
over 60 days old!
Do you have trouble finding the right
warranty administrator!
We have the answers!!!!
Our Services
We offer the following services:
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An Independent Review of your Processes
Process review – Checks and balance
 Status of receivables – over 60 days ?
 Audit claims
 CPO Audits
 Warranty Audit Representation
Our Services
We offer the following
services:
 What is your exposure to chargeback's.
 Provide hands on training.
 Dealer self audit reviews
We have the answer to all your needs.
Warranty Analysis and Audit
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This Process is crucial to your
dealership
In-house review of 50 – 100 vehicle
folders
Warranty Analysis and Audit
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Claims are audited at a minimum for;
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Administrative Errors
Technicians Time Control
Shop Comebacks
Not considered warranty by the manufacturer
Missing supporting documentation
Overcharges / Undercharges of Parts and or
Labor time
• Authorization Signatures – Add-ons, Were
Customer’s contacted. Do all personnel
understand the add-on policy.
Warranty Audit Solutions
Warranty Claims Processing
• Experienced staff of claims processors
• Claims are audit proofed during the
input process
• Weekly report on claims paid and claims
that are pending
• Weekly / Daily review with Service
Manager on pending claims
Warranty Audit Solutions
Warranty Audit Training
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Benefit to all Service and Parts
related employees
Observe and Train your personnel
over a 3-4 day period as required
regarding Warranty Compliance
Warranty Audit Solutions
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Other Audit Topics Include;
• Incentive Audits
• Floor – Plan Audits
• We audit your employees!
Warranty Audit Solutions
We have the solutions
Contact Us Today!
410-200-4824
WWW.WARRANTYAUDITSOLUTIONS.COM