Transcript Document
Appraising, Counselling, Coaching & Mentoring Techniques Coaching has always been a vital skill in any organization. In today’s work environment, it is especially important for everyone to mentor and for coaching to be as effective as possible. Mentoring and coaching are extremely valuable and have long-term implications for the future of the organization. This four-day course aims to improve the skills of people in a training role in companies using mentoring and coaching as a medium. Experience has shown that if the skills of training are not focused in a coherent manner the cost of the company is very high in lost of production and/or service to their clients. Course Objective This course is designed to enable the participants to define the benefits of utilizing mentors and coaches, develop sound mentoring and coaching systems, recognize that coaching is a critical skill in any organization, Build a coaching and mentoring environment, help employees tap into their own motivation to succeed, remove roadblocks which prevent an employee from achieving his full potential, formulate appropriate objectives and standards of performance, design effective and specific job descriptions, encourage employees to solve problems on their own, take risks, make decisions, tackle new challenges, positively reinforce desired employee behavior, establish an ongoing process for mentoring employees and prepare employees for promotion or greater responsibility. Who will benefit? This course is beneficial to Managers, Supervisors, Team Leaders and Senior Technicians and Operators and those who are responsible for team management or supervision in all industrial disciplines. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Appraising, Counselling, Coaching & Mentoring Techniques Course Content The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] •Introduction to Appraising and Counselling Skills •Aspects and benefits of appraising team members •Self Assessment Techniques •Introduction to Mentoring and Coaching Skills •Definition of Mentoring, Coaching •Benefits to the Organization from Coaching and Mentoring •Building a Coaching Environment •Designing Performance Standards and Objectives •Job Description as Agreement between Employee and Organization •Understanding the difference between mentoring and giving orders •Motivation Techniques •Encouraging Employees to Solve Problems and their own and Make Decisions •Recognizing Opportunities for Mentoring •Techniques for Listening Carefully and Asking Questions •Mastering a Step-by-Step Approach to Coaching •Role Play: Coaching and Mentoring Skills Practice •Case Studies, Discussion Groups •Course Summary and Evaluation Your investment in training, is an investment in your core business values. Advanced Management, Strategic Planning and Leadership Skills This ten-day course is designed to fulfill personal development geared to organizational demands for the management team. It will provide a clear understanding of team roles and responsibilities and also provide the effective tools to handle the many business capabilities and aspects expected from them. The key to business success largely depends on an open and the flexible approach to local and global markets. No matter if you are a growing or established business the Technical and Economical Macro and Micro impacts may effect your company and cause destabilization or seriously affect your business environment. It is imperative that each member of the management team understands his role and how each element must function and respond to internal and external impacts. Senior and middle management teams require specialist talents and skills to drive the organisation and provide forward strategic planning and initiatives to sustain or maintain current market positions and opportunities. Teamwork also requires effective leadership skills, to confidently assess risks and make confident decisions vital to the organisation aims and objectives. Course Objectives Upon completion of this course, the participants will be able to have the knowledge, skills and tools for successful individual and team management skills in a business environment, Management at senior level and at senior decision making levels, Business analysis and decision skills and Effective organizational leadership and tasking required for successful business. Course Outline This course will discuss about Company Aims and Objectives, Personal Assets Workshops, Leadership Development, Business Planning, Internal & External Marketing Strategies, Management Strategies, Measuring Performance, Globalization in Business, Seminar Revision and Exercise, Corporate Play Exercise, Discussion groups and Seminar Summary. This course will incorporate the relevant videos, interactive multimedia presentations, visit to a local to company. The program also includes 'Corporate Team Play' to encourage interaction and strategic business development and decision making skills. Case studies will include analysis of Global and Multinational Business success and failures. Participants are requested to bring their Company report if possible. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This program is intended for Senior and Middle mangers involved in organizational strategic planning and are also involved in driving the company in its business objectives using the organizational resources. The program is also intended for technical managers who require a 'Fast Track' course to understand organizational functions which they need to be aware of as an insight or for a change of responsibility. Your investment in training, is an investment in your core business values. Basic Supervisory Skills This four-day course gives the basis for an excellent introduction to develop effective supervisory skills and manage a team productively. It is supported by practical situations through interactive role-play and team analysis for maximum of participant's participation. Studies on team motivation and performance have emphasised the essential importance of Solid Supervisory Management to Accomplish Business Aims and Objectives. Many people are called upon to take on the role of supervisor but some are more effective than others. A good supervisor in a business is some one who can involve and inspire to get the best out of his team, also motivating them to work towards a common goal. Course Objectives This course is designed to provide the participants with skills and knowledge involved for: • Organizing their team members positively and scheduling daily workloads. • Utilizing team resources and encouraging teams skills to achieve quality business goals and objectives. • Awareness of group dynamics and how to successfully select, delegate / task and motivate the team. • Communications and delegate effectively for maximum group activity. • Deciding and developing a supervisory personal action plan styles for themselves. Who will benefit? This course will be of benefit to newly appointed supervisors or persons targeted to be supervisors. It will also be of benefit to team leaders or project leaders who wish to improve their positive and effective supervisory skills. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Basic Supervisory Skills Course Content The course is supported by role-play and features case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used Day One: Introduction to Supervisor Role and Supervisory Management Styles for Personal Development - Roles and Responsibilities - The Principles of Supervisory Management and Accomplishment - The Keys to Good Supervision Skills - Utilizing and developing their supervisory management skills for practical used in the working environment: setting personal - achievable goals and standards - Effective Individual and Team Motivation Day Two: Motivation: The Supervisors Role - Individual and Team Needs and Incentives - Objective Supervision (SBO) - Utilizing Individual and Team Resources - Individual and Team Dynamics - Positive & Effective Communication Skills - Type and Selection - Individual Development Effective and Productive Meetings - Planning - Conducting - Formal & Impromptu - Getting the best from Meetings Day Three: Effective Time Management - Planning Activities - Monitoring Time Making the Best of Time – Delegating - Up and Down - Escalating Problems - Decision Making Skills – Analysis – Solving - Negotiating Skills - Methods - Techniques Day Four: Work Prioritization and Scheduling - Planning - Monitoring - Team Skills and Supervision - Getting Best Results - Coaching and Skills Analysis Team Building Techniques -Managing Conflict - Supervisor role and actions - Handling and Managing Difficult Situations - Conflict and Collaboration - Personal Analysis and Development Action Plans Summary and Final Analysis Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Building High Performance Team & Successful Leadership Skills Studies on team motivation and performance have emphasised the importance of good supervisory management and the need for effective leadership that matches the needs and culture of the organisation. Many people take on the role of a team leader and some are more effective than others. This four-day course gives the basis for an excellent introduction to leadership skills and how to manage a team effectively. A good team leader in a business is someone who: • Understands team structure and dynamics • Adapts his or her management style to the organisation, team and circumstances •Inspires and get the best out of the team getting them to work towards common goals. Course Objectives This course is designed to give the participants the capability to Appreciate different organisational styles and identify their own, Enable to understand the role of leadership and it's importance in team building, Be aware of the different theories on effective leadership styles, Analyse their own leadership style and potential, Be aware of group dynamics and how to successfully select, motivate and lead a team, Communicate and delegate effectively and To set appropriate goals for themselves and their team. Who will benefit? This course is designed for supervisors team leaders and those who wish to improve or further develop their skills and performance in effective team leadership. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Building High Performance Team & Successful Leadership Skills Course Content This four-day course gives the basis for an excellent introduction to leadership skills and how to manage a team effectively. Day One Understanding organisational culture and structure, hierarchies, functional and project teams; Team roles, balanced teams, aligning team and individual goals; Management and leadership theories and styles; Motivation, delegation and empowerment; Selecting for talent, developing and managing around skills gaps; Action plans to create top teams; A model for classifying organisational culture and type; Identifying your organisation’s style; Hierarchies, teams and other organisational structures; Why Teams - the Benefits and Costs of Teams; The Function of teams; ‘Team Types’ and balanced teams; Attribute of a Good Team & Team Effectiveness; Is Your Group Cohesive Day Two Applying Teams Concepts; The Organising and Planning of teams and their Activities; Group Dynamics, 5 stages of a group & Group Interaction; Providing Effective Team Leadership; Introduction to Leadership Skills: Definitions of leadership and Examples, Great Leaders and their styles; Attitudes towards Leadership; Function of Leadership; Analysis of Leadership Styles; Style of Leadership - Theories Review, Behavioural, Contingency, Situational; Case Study: Leadership Styles based on Situational Theory; Leadership and Culture - Analysis of Theories; Effective Leadership and Leadership Dynamics Day Three Transactional, Charismatic, Transformational, Servant; Leadership Traits Autocratic, laissez faire, democratic; Power Definitions - Effective use of power - Cultural differences; Positive and Negative Leaders; Selecting and building teams; Are you an Effective Team Selector and Builder; Empowered teams; Team Motivation; How to Build a Climate for Good Motivation; The Communication Process; Review Your Communication Style; The Manager as a Communicator; Open Communication and Trust; Communicating in Teams; Barriers to Communication; Listening - Self Inventory Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Day Four Resolving Conflict - Styles to Handle Conflict; Conflict – Definition; Analysing Objectives - Company, Group, Self management; Prioritising and Time Management; Delegation: Definitions, How to Delegate; Are You a Positive Delegate?; Involving the Team in Goal Setting; Action Planning – transferring lessons to the workplace; Group Discussions; Group Exercises; Course Review & Evaluation; Course Summary Your investment in training, is an investment in your core business values. Communication & Interpersonal Skills The five-day course is highly practical and helps delegates to increase their selfawareness as well as providing opportunities to develop their skills. To be successful within all business environments, we need to be able to communicate effectively and understand our relationship with others. Using the technique of Transactional Analysis as a framework, the skills can be applied not only to business but also to other areas of our lives. Communication skills are also a distinct management function and interpersonal skills, are an extension that make the difference when, colleagues, employees and outside entities, will respond positively. Course Objective This course is designed to provide the delegates with the ability to increase understanding of people, interpersonal communication and relationships plus the capability to develop techniques within these areas. Delegates will understand behaviour categories and personal ego states and they will be able to Identify and develop approaches for relationships. The course is also designed to develop active listening skills, identify approaches to conflict, understand signals given from non-verbal communication and Identify methods to deal with negative and positive strokes. This program is supported by interactive discussions, role- play, case studies and videos to highlight the techniques available to the participants. Who will benefit? This course is beneficial to Managers, Supervisors, Sales Personnel and all staff and employees in all business environments. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Communication & Interpersonal Skills Course Content The course examines how we relate to others and ways to improve these relationships and the communication that takes place and also uses workshops to increase awareness and skills for personal actions plans. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Day One Introduction to Verbal and Written Skills Techniques How We Communicate - Verbal & Non Verbal How to Avoid Confusion Personal Presentation Motivation Factors – Individual & Group / Team Power of Communications Day Two Using Natural Capabilities - Facial Expressions & Body Language etc. Giving and Receiving Feedback Feedback Verification Giving, Receiving and Responding to Criticism Individual Communication Styles Day Three Personal Assessment – Skills, Strengths, Weaknesses, & Development Active Listening Skills Planning Communications - Written & Verbal Communication Styles Identifying and Overcoming Communication Barriers Feedback and Verification: Checks and Balances Effective Instructions Presentations Effectiveness and Impromptu One to One Meetings - Formal & Impromptu Day Four Personal Assets Development – Assertiveness, Persuasion, Influence, Perception vs. Reality & Individual Communication Styles Multicultural Communications – Barriers, Techniques & Rapports Day Five Group Workshops for Practical Skills Development Case Studies Role Plays Including: Practical Expressions and Communication Methods Group Presentation Group Discussion Session Course Evaluation Course Summary Your investment in training, is an investment in your core business values. Contract Management & Administration This five-day course is designed to deal with the three main contract stages of planning, formation and administering. It will also take a practical approach to the contract stages from inception through to finality of the project. As projects become more cost effective and the systems for tender bidding become more competitive the need for effective contracting and tendering systems has in turn become critical to ensure minimal risks are taken. The lowest bidder may or may not be the best option and could lead to more costs and unavoidable legalities, frustrated contracts, delayed or suspended projects, uncompleted works, additional costs and expenses and damages. Quality and competitiveness need to balanced and filtering of bids to ensure that the materials, goods or services that are contracted are fit for the purpose for which they are intended of merchantable quality. Performance has also to be executed and monitored and requires careful design of the service contract. How can this be avoided and how can costly trial and error be eliminated. Course Outline This course will enable participants to know the following: Introduction to Contract Management & Administration, Performance, Tendering Procedures, Contract Administration, Execution of the Contract, Successful Contract Negotiations, and Project Completion. It will also have an overview on basic legal contract terms but is not intended as a legal instruction program. The course Instructor uses the New Engineering Contract (NEC) to fully Illustrate and Guide the Participants through the necessary pathway of procedures and to fully understand the contracts systems required. Who will benefit? This course is beneficial to those responsible in contracts formulation and scope of work preparation through the tendering system to awarding contracts to vendors. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Competency Based Approach for Training & Development In competitive global markets employment and training has evolved to ensure that a business entity can effectively and efficiently carry out it's operations and functions. Standards have been created for International understanding so as measure performance and evaluate employee performance. Training also places the emphasis on standards and competency based levels of performance to be achieved and sets out a path to organizational excellence incorporated with organizational expectations. This 4-day course is designed to state clearly, the competency based approach to Training and Development and the implications involved. How do we achieve and maintain competency levels in training aims and how do we ensure learning links into organizational business objectives? Course Outline This course is aims to provide the participants with: A clear understanding of the origins, definitions, limitations and benefits of competencies, the confident in applying different ways of creating a competency framework for both individual jobs and teams. Also using competencies to link training and development activities to organizational aims and objectives and ability to apply competencies to training needs analysis, course design, delivery and evaluation. Who will benefit? This course is beneficial to Training and development officers and managers and supervisors and managers responsible for developing or evaluating training or for improving performance through personal or skill development in their staff. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Competency Based Approach for Training & Development Course Content This course is supported, where appropriate, by videos, interactive activity and discussions to maximize the participant's involvement and learning potential. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Day One: Introduction to Definitions of competency and competence Causes of confusion Origins and development of Competencies Approaches in the USA, Europe and elsewhere The links with Emotional Intelligence Day Two: Benefits of competencies Limitations of competencies Three approaches to identifying competencies Job analysis Modeling Organizational Objectives Day Three: Building competency frameworks for job families (case study) Writing clear definitions for each competency Using competency for needs analysis Design of training and development initiatives Evaluating training activities Review and revision of competency frameworks Day Four: Extensive supervised syndicate and individual practice in competency framework design using different methods Facilitated group work using competencies to identify organizational training strategies design training and development initiatives to deliver business and individual performance improvement (Based on jobs and activities in participants’ own organisation(s) Case Studies and Discussion Sessions Course Summary and Analysis Your investment in training, is an investment in your core business values. Counselling and Leadership Skills Modern Managers at all levels are currently faced with an issue that dwarfs most other people difficulties, that of work based stress, both in themselves and in the people they manage. Downsizing and constant change in order to keep abreast and competitive has led many organisations to experience epidemics among their employees of stress absenteeism and stress related illnesses. This four-day programme is designed to help Managers firstly to recognize the danger signs in themselves and in the people they manage. This course, as a central theme, helps to develop the skills required to support their team members who may, from time to time, be experiencing problems of an emotional nature due to increase work loads or other work based issues. Collectively, these skills are known as ‘counselling skills’ and are universally recognized as both desirable and necessary requirements for all modern Managers and Supervisors. Counselling skills are developed and used in a wide range of Manager/Subordinate communications such as performance appraisals, mentoring and coaching, discipline and grievance handling and most other interpersonal communications between people at the workplace. Counselling is also closely linked to leadership and leadership styles and part of the course objectives will be to help participants develop the skills of leadership using a counselling approach which in turn leads to greater motivation among staff. Course Objectives Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] The aim of this course is to enable attendees to: Understand the nature of stress and be able to recognize its symptoms and causes both in themselves and in staff, Have developed an understanding of a counselling approach to the management of stress and other disturbances experienced by staff, Have had an opportunity to develop and practice counselling skills in a safe and protected environment, Be able to recognize and use the tools of counselling in a wide range of interpersonal communications between themselves and their subordinates including performance appraisals, discipline, coaching and mentoring, Understand the links between leadership, leadership styles and motivated performance, Recognize how and why the counselling Manager is in a better position to motivate staff and thus improve quality output. Your investment in training, is an investment in your core business values. Counseling and Leadership Skills Course Content This course will be conducted throughout by the use of ‘Student centered learning techniques’ which will include group discussion and feedback, presentations, role plays and various management exercises as well as a comprehensive evaluation process at the conclusion of the programme. Module One: Stress, what is it?, How does it develop at the workplace?, What are the symptoms?, Recognizing stress in self and in staff, Simple techniques for reducing stress. Module Two: Counselling - some definitions, The essence of counselling, Counselling uses at the workplace. Module Three: The skills of counseling, Congruence, Listening, Body language, Non –judgmental, Questioning techniques. Module Four: The counselling process – beginnings – middle – endings, The counselling environment, Counselling and performance appraisals, Counselling and personal issues, Confidentiality, The counselling contract, Counselling, coaching and mentoring. Module Five: Role – play, Feedback, Further skills development. Module Six: Leadership – defining it at the workplace, Leadership and the counselling Manager, Leadership styles, Using counselling for better leadership. Module Seven: Motivation and the leadership style connection, How does counselling lead to better-motivated performance, What are the symptoms of motivated performance?, What are the symptoms of demotivated performance? Module Eight: Course sum-up, Attendee’s discussion and feedback, Course evaluation, Attendee’s personal development plan. Course Speaker Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Brian Morgan has been a Management training and development consultant for over twenty years. His specialism is in the field of people Management and human resource development where he has been involved at Organisational, Regional and National levels. He has worked both in the U.K and the Middle East in the public as well as the private sectors. Brian is a qualified and experienced psychotherapist and has a private counselling/psychotherapist practice in Cyprus, where he now lives. He works largely in the clinical field helping Clients suffering from stress, depression, anxiety, trauma and other emotional disorders. He is a senior consultant for ORCA Marketing and Consultancy Ltd in this field of work. Your investment in training, is an investment in your core business values. Change Management The pace of change through technology or demands by industrial practices can be daunting and require changes in thinking and attitudes. Change may involve part of or the whole organization in which case everyone is affected and need to be aware of impending differences, what the new process will bring and how changes affect them. This four-day course is designed to approach the positive affects of change and how a system of change can be implemented with the least disruption to the organization working standards and practices. Course Objective This course will enable the participants to understand the role of a clear statement of the ‘Case for Change’, establish and implement a coherent set of corporate ‘Governing Ideas’, define, implement and manage change with minimum organization disruption, become highly skilled Change Agents in Communicating and Target setting, Effecting Quality Changes (QC) for organizational benefits, appreciate the changing Global environment and commercial risks and adopt a suitable global paradigm. The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos of CEO’s, reflecting on and discussing their own Change and Globalization experiences will be used throughout to shed insight into these highly critical issues. Who will benefit? This course will be beneficial to Company Leaders, Managers, Department Heads, and Team Leaders who will be involved in, effected by, and Manage a company change program. Those senior executives responsible for setting strategic corporate objectives in an increasingly global world would particularly benefit. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Change Management Course Content This course designed to identify change and the style of management to cope with change aspects. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Day 1 Introductions Setting the scene - Transformation & Change impact and issues Making the ‘Case for Change’ A companies ‘Governing Ideas’ Organizational Values an essential Change lever The ‘Swimming Pool analogy - how do participants relate to Change Day 2 Recap Change – from What to What - a review of Organizational Theories The role of the Change Process owner Leadership at all levels of the organization – it make the difference Communications the Key to success Developing a business framework The 8 steps of an Effective change Programme Resistance to change – an inevitable blocker to be overcome Day 3 Recap Case Study – LEAP and the transformation of Shell International Implementation the hardest part of a change initiative Feedback and Measurement of the Change Process A Review of the Lessons from others failures Globalization - New and Old Discussion of the scope and impact of the global Challenge Day 4 Recap Case Study - The Global Organization Globalization - Opportunities as well as Threats Corporate Strategies & Business Ethics in a global world Corporate Change & Globalization - Cause and Effect Discussion Group - A look at the Unknowable Future Workshop Summary Course Evaluation Your investment in training, is an investment in your core business values. Change & Strategic Management This two-day course is designed to approach the positive affects of change and how a system of change can be implemented with the least disruption to the organization working standards and practices. We will examine in detail how companies "governing Ideas", linked to a strategic business plan, support and drive actual plan implementation. This will include goal setting, and team, and individual, performance appraisal. Finally we will look to the future and discuss anticipated opportunities and threats. The pace of change in the business world has never been more rapid or as widespread as it is today. The speed with which new technology is introduced, and the impact this has on all our strategic and organizational practices, is daunting and requires profound change in our thinking and attitudes. Change may involve part of or the whole organization in which case everyone is affected and need to be aware of impending differences, what the new process will bring and how changes affect them. It is vital in this whirlpool of conflicting demands that we develop a clear, robust, strategy for our organizations. Course Objectives This course will enable the participants to: Understand the role of a clear statement of the ‘Case for Change’, Establish strategic ‘Governing Ideas’, Drive and manage change with minimum organization disruption, Become highly skilled Change Agents in Communicating and Target setting, Create, implement, and manage The "Business Plan“, Appreciate the changing Global environment and commercial risks, and Set Team and Individual targets and appraise performance. Course Outline This course will discuss about the Setting the scene - Transformation & Change impact and issues, Making the ‘Case for Change’, A companies ‘Governing Ideas’ under pin Strategy, Organisational Values an essential Change lever, The ‘Swimming Pool analogy - how do participants relate to Change, Change – from What to What - a review of Organizational Theories, The 8 steps of an Effective change programme, Resistance to change – an inevitable blocker to be overcome, Strategic Leadership – it makes the difference, Developing a Strategic Business framework, Case Study – LEAP and the transformation of Shell International, Corporate communications and staff commitment, Team and Individual target setting and performance appraisal, Implementation - the hardest part of any strategic plan, Discussion Group A look at the, Unknowable Future, Workshop Summary, and Course Evaluation. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Company Leaders, Managers, Department Heads, and Team Leaders who will be involved in, effected by, and manage a company change program. Those senior executives responsible for setting strategic corporate objectives in an increasingly global world would particularly benefit. Your investment in training, is an investment in your core business values. Coaching & Developing The increasing pace of change in the way that organisations operate has meant that managers have had to find new ways of getting results. Reliance on traditional hierarchical authority structures no longer works and Coaching Skills are now essential attributes for the new manager. Experience has shown that if the skills of training are not focused in a coherent manner the cost of the company is very high in lost of production and/or service to their clients. Coaching has been identified as an effective tool for the organisational training system and objectives with additional benefits to the learner and the tutor. This three-day course aims to improve the skills of coaching people in a training role in companies using a practical medium. Course Objectives This program is designed to enable the participants to: Recognize that coaching is a critical skill in any organization, Define the benefits of utilizing coaching as a personnel development tool, Develop sound coaching systems including feedback and measurement elements, Develop of specific documentation for monitoring progress including charts, documents of direct value and use in coaching, specifically job specification, career plan outline, progress report, diagnostic charts, Build an effective coaching and environment, Identify Why, How and When Coaching can be Implemented, Help employees tap into their own motivation to succeed, Remove roadblocks which prevent an employee from achieving his full potential, Formulate appropriate objectives and standards of performance, Design effective and specific job descriptions, Encourage employees to solve problems on their own, take risks, make decisions, tackle new challenges, and Establish an ongoing process for coaching employees. Who will benefit? This course is of benefit to Manager's, Supervisors and Team Leaders, the course would also benefit Technician, Engineers and those who are responsible for the supervision of their subordinates workplace development. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Coaching & Developing Course Content The course is supported by interactive group exercises, discussions and role play to assist participants learning potential. It also includes a personal action plan for individuals to develop the skills involved. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Introduction to Coaching Skills and Benefits to the Organization from Coaching Definition of Coaching in Personnel Development How to be an Effective Coach Coaching as part of an Effective Training System Building a Coaching Environment Designing Performance Standards and Objectives Employee and Organization Identifying Areas of Concern and Planning Methods Setting Personnel Achievable Goals and Targets Organizing the Coaching Processes and Setting Achievable Learning Deadlines Monitoring Results Feedback Systems Progression Reports and Adjustments One to One Meetings Motivation Techniques Develop of specific documentation for monitoring progress including charts and documents of direct value and use in coaching, specifically: - Job descriptions and Job Specifications - Career Plan Outlines - Progress Reports - Diagnostic Charts Build an Effective Coaching Environment Techniques for Listening Carefully and Asking Questions Mastering a Step-by-Step Approach to Coaching Encouraging Employees to be Self Actuating Encouraging Employees to Solve Problems and Make Decisions Group Role Play Group Coaching Exercises and Skills Practice Case Studies, Discussion Groups Course Evaluation Course Summary Your investment in training, is an investment in your core business values. Communication and Dealing With Others We communicate constantly in our social and business environments and at times the messages we send out are misunderstood, do not reach the intended person or gain the correct response. Time and a great deal of money is wasted in industry each year through poor communications and miscommunications. How do we develop our effective communication skills to motivate and achieve our business aims with the zero misunderstanding? This three-day course provides the techniques to develop and enhance those skills confidently. This program is supported by interactive discussions, role play, case studies and videos to highlight the techniques available to the participants. Course Objectives This course is designed to: Confidently communicating to colleagues and team members using effective interpersonal skills and techniques through verbal and written means How to motivate their team players through effective communications Dissemination of information in order to achieve maximum activity and productivity from colleagues and team players Course Content Introduction to verbal and written skills and techniques - How we communicate, Verbal and Non Verbal - How to Avoid Confusion - Power of Communications Using Natural Capabilities, Facial Expressions and Body Language etc. - Giving and Receiving Feedback - Feedback Verification - Giving, Receiving and Responding to Criticism - Role Play Practical - Individual Communication Styles - Personal Strengths and Weaknesses - Active Listening Skills - Planning Communications Delegation and Communication Communication Styles - Identifying and Overcoming Communication Barriers - Feedback and Verification: Checks and Balances - Effective Instructions - Role Play & Discussion - Presentations Effectiveness and Impromptu - Meetings: Formal and Impromptu - Assertiveness Perception vs. Reality - Individual Communication Styles - How to Make Meetings Productive and Cost Effective - Case studies - Role Plays; Including: Practical Expressions and Communications - Discussion - Summary Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Technical and Operations Managers, Supervisors, Instructors / Presenters plus those who need to improve their communication skills within the business environment. Your investment in training, is an investment in your core business values. Conflict Management There are many different reasons why people are not consistent in their behavioural approach to their work colleagues but when an occasion arises, effective and detailed handling can ensure that harmony is return to the workplace and the employee is corrected. This three-day course covers the various techniques of handling disciplinary situations to satisfactory conclusion and it investigates the reasons why such occasions may occur. Course Objectives The course will enable the attendees to understand and develop their confidence and personal competencies in Identifying the causes of conflicts with argumentative behaviour in some people and how to identify those characteristics, Confidently diffuse and handle difficult disciplinary employee situations by systematic logic, Use personal techniques to reduce and resolve conflict and develop a fair but firm approach with the handling techniques, Analyse why personal behaviour and attitudes may conflict with other team players and interrupt business objectives, and Form a strategy for managing and resolving disciplinary situations to achieve a positive outcome. Who will benefit? This course is of benefit to managers, supervisors and team leaders plus those whose would benefit from learning how to help others to resolve interpersonal differences at work. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Conflict Management Course Content This program uses highly interactive role play and discussions to give students the experience of handling the various disciplinary situations that supervisors and team leaders may face. Day One: Introduction to the types of characteristics of inconsistencies in personnel behaviour resulting in disciplinary situations arising Identification of Personal Behaviour, Attitudes and expected Consistencies Organisational approach to discipline and the applicable rules Organisational Culture and attitudes Negative and Positive handling skills The Legalities Implications, Conformities Involved Communication in Discipline Situations Types of disciplinary situations and how to define the most positive and Logical action to take Judging Level of Seriousness, Actions and Consequences Referring and Escalation of Disciplinary Situations, Reward and Penalties Systems, Self-Analysis Exercise of Personal People handling Skills Day Two: Ethnic, Cultural and Gender Differences Developing the Positive Side of Disciplinary Conflict Anticipating Situations, Reducing and Defusing Situations Methods, Mediation Methods, Counselling and Explanatory Skills Assertiveness and Positive Influencing, Further Development of Disciplinary Skills Setting Standards and Examples Day Three: Handling Grievances and Negotiating Handling Difficult Situations and Persons Further Disciplinary Actions & Reporting Monitoring Individual Performances Practical Exercises and Role Play Group Role Play and Exercises Course Evaluation Course summary Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Counselling and Leadership Skills for Supervisors and Middle Managers Modern Managers at all levels are currently faced with an issue that dwarfs most other people difficulties, that of work based stress, both in themselves and in the people they manage. Downsizing and constant change in order to keep abreast and competitive has led many organisations to experience epidemics among their employees of stress absenteeism and stress related illnesses. This four-day programme is designed to help Managers firstly to recognize the danger signs in themselves and in the people they manage. This course, as a central theme, helps to develop the skills required to support their team members who may, from time to time, be experiencing problems of an emotional nature due to increase work loads or other work based issues. Collectively, these skills are known as ‘counselling skills’ and are universally recognized as both desirable and necessary requirements for all modern Managers and Supervisors. Counselling skills are developed and used in a wide range of Manager/Subordinate communications such as performance appraisals, mentoring and coaching, discipline and grievance handling and most other interpersonal communications between people at the workplace. Counselling is also closely linked to leadership and leadership styles and part of the course objectives will be to help participants develop the skills of leadership using a counselling approach which in turn leads to greater motivation among staff. Course Objectives Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] The aim of this course is to enable attendees to: Understand the nature of stress and be able to recognize its symptoms and causes both in themselves and in staff, Have developed an understanding of a counselling approach to the management of stress and other disturbances experienced by staff, Have had an opportunity to develop and practice counselling skills in a safe and protected environment, Be able to recognize and use the tools of counselling in a wide range of interpersonal communications between themselves and their subordinates including performance appraisals, discipline, coaching and mentoring, Understand the links between leadership, leadership styles and motivated performance, Recognize how and why the counselling Manager is in a better position to motivate staff and thus improve quality output. Your investment in training, is an investment in your core business values. Counseling and Leadership Skills for Supervisors and Middle Managers Course Content This course will be conducted throughout by the use of ‘Student centered learning techniques’ which will include group discussion and feedback, presentations, role plays and various management exercises as well as a comprehensive evaluation process at the conclusion of the programme. Module One: Stress, what is it?, How does it develop at the workplace?, What are the symptoms?, Recognizing stress in self and in staff, Simple techniques for reducing stress. Module Two: Counselling - some definitions, The essence of counselling, Counselling uses at the workplace. Module Three: The skills of counseling, Congruence, Listening, Body language, Non –judgmental, Questioning techniques. Module Four: The counselling process – beginnings – middle – endings, The counselling environment, Counselling and performance appraisals, Counselling and personal issues, Confidentiality, The counselling contract, Counselling, coaching and mentoring. Module Five: Role – play, Feedback, Further skills development. Module Six: Leadership – defining it at the workplace, Leadership and the counselling Manager, Leadership styles, Using counselling for better leadership. Module Seven: Motivation and the leadership style connection, How does counselling lead to better-motivated performance, What are the symptoms of motivated performance?, What are the symptoms of demotivated performance? Module Eight: Course sum-up, Attendee’s discussion and feedback, Course evaluation, Attendee’s personal development plan. Course Speaker Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Brian Morgan has been a Management training and development consultant for over twenty years. His specialism is in the field of people Management and human resource development where he has been involved at Organisational, Regional and National levels. He has worked both in the U.K and the Middle East in the public as well as the private sectors. Brian is a qualified and experienced psychotherapist and has a private counselling/psychotherapist practice in Cyprus, where he now lives. He works largely in the clinical field helping Clients suffering from stress, depression, anxiety, trauma and other emotional disorders. He is a senior consultant for ORCA Marketing and Consultancy Ltd in this field of work. Your investment in training, is an investment in your core business values. Developing Personal Effectiveness Skills This three-day course aims to provide skills, methods and techniques required to work effectively and confidently with colleagues, clients and management. To develop personal priorities and effective communication and basis of interpersonal skills. This course includes how to improve these basic skills for awareness of Personal Effectiveness, Communications, Negotiations, Relations and Personal Handling Skills. Often our success is measured by our personal skills and how we can cope with our work environment including our personal abilities to be effective and increase our potential. This course concentrates on areas where we can personally improve our effectiveness. Delegates will also Identify how people work and to improve their effectiveness both individually and in a team. Develop and improve their assertiveness with others and confidently handle themselves and difficult situations. Course Objectives This course is specifically designed to give the participants a personal plan as to how to: Develop and apply their personal effectiveness within their environment, Recognize and handle difficult situations and Effectively Solve Supervisory Problems, Recognize different types of personalities and how to utilize their skills and talents Develop their Personal Leadership Skills, Team Working and the Basis of Team Interaction and Communicate Effectively using various Media. Course Content Course Introduction and benefits of Effective Personal Development What is personal effectiveness - Motivation Theories - Principles of Management - Different types of people - Handling Difficult people Negotiating and Win – Win Situations - Different Behavioral Styles Communication Styles and Methods - Listening to Others and Active Listening - Giving & Receiving Feedback - Developing Self Confidence Developing Assertiveness - Team Building - Team Development Effective Time Management Skills - Delegation Skills - Problem Solving and Decision Making Basics - Empowerment - Practical Role Play Review & Questions - Personal Action Plans - Group Exercises - Case Studies - Group Discussion - Course Summary - Course Evaluation. The program is supported by role-play, case studies, exercises and interactive discussions to fully involve in a constructive and enjoyable environment. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Engineers, Supervisors & Foremen. Your investment in training, is an investment in your core business values. Development of Marketing Management Development of those responsible for Business Creation and Marketing is essential to ensure the Company survives and for increasing the growth or diversity of the Company activities. They require a full understanding of how to scientifically approach the market and how to implement planning, coordinating and measurement of the results achieved. This will also involve allocating resources and how those resources can be utilized to for effective and progressive market share. This five-day course will cover the importance of, planning and implementation and will give the participants the necessary thinking process to develop a plan for marketing and sustaining new markets. It includes case studies, interactive discussions, a personal action plan and videos to emphasize the techniques available. Course Objectives On completion of this course the trainee/s will be competent in: The necessary development of techniques and tools available to Marketing Managers, Development of Personal Skills to be more confident of the Marketing Process, Implementing a plan for development of ‘In Country’ and Overseas Markets, The Skills required for Market Research and Analyzing of Marketing Information, How to develop and Sustain Market Share of the Business you are involved with. Course Content Introduction to Modern Marketing and the Methods and Techniques Available - Research: Conducting and Utilization - Marketing Segmentation - The Marketing Mix, Product, Price, Place, Packaging and Physical Distribution - Pricing - Branding: Brand Loyalty and Markets: Creation, Development and Sustaining Processes - Product Positioning Clients Expectations - Client Care - Positive communications: Internal & External - Public Relations - The benefits: Image - Business to Business Marketing - Internal Marketing: SWOT - Entrepreneurs and Intrapreneurs - Overseas Strategies - Alliances / Joint Ventures / Franchises / Concessions - Marketing Communication Strategy - Product Management - Advertising and Sales Promotion -Case Studies, exercises and discussion - Seminar Evaluation and Summary Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Managers/Executives and also Management. Sales and Marketing and Retail those responsible for Marketing Your investment in training, is an investment in your core business values. Difficult Employees On completion of this course the participants should be able to: This two-day course is supported, where appropriate, by videos, case studies, role play, interactive practical activity and discussions to maximize the participant's involvement and learning potential. Identify the causes of conflict Confidently diffuse and handle difficult employee situations Use personal techniques to reduce and resolve conflict Analyse why personal behaviour and attitudes may conflict with other team players and business objectives Form a strategy for managing and resolving conflict to achieve a positive Course Content The Causes of Conflict – Characteristics – Positive and Negative Self-Analysis Developing the Positive Side of Conflict Organisational Culture Identification of Personal Behaviour and Attitudes Individual and Team Conflict Anger and Conflict Management and Resolution Communicating and Conflict Diffusion Techniques Verbal and Non-Verbal Indicators of Aggression Ethnic, Cultural and Gender Differences Anticipating Situations Stress Management Conflict Facilitation Techniques Mediation Methods Meeting to Resolve Counselling Skills Assertiveness and Positive Influencing Practical Exercises and Role Play Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Managers, supervisors and team leaders plus those whose would benefit from learning how to help others to resolve interpersonal differences at work . Your investment in training, is an investment in your core business values. Emotional Intelligence A person’s ability to manage feelings and communicate with others is said to be a greater predictor of success in life and at work than IQ. The ability to accurately identify and understand one’s own emotional reactions and those of others is of great importance in today’s world. Emotional Intelligence involves the ability to regulate one’s emotions to make good decisions and to become more self-confident. This five-day workshop encourages delegates to identify personal strengths and weaknesses and to show how to be resilient in times of change or adversity. Learning to become self-motivated with perseverance and good communication skills will enhance overall performance at work and in life generally. Course Objectives On completion of this course participants will be able to identify the nature and competencies of emotional intelligence from given research: to analyze personal strengths and weaknesses in emotional intelligence, to be aware of the relevance of emotional intelligence to self and business, to negotiate and coach effectively, to use strategies for conflict resolution, to communicate and receive emotions in an appropriate manner, to be aware of personal and interpersonal boundaries, to work towards optional performance by reducing stress, to use emotional intelligence competencies in leadership skills and motivating self and others, and to draw up an action plan for the future. Who will benefit? All those who feel they need to develop their ability to deal with the increasingly demanding nature of communication in business and who wish to develop a personal strategy to improve their emotional intelligence in order to enhance their career and life skills. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Emotional Intelligence Course Content Introduction To Course: Definition of Emotional Intelligence, Emotional Intelligence Research, The Nature of Emotional Intelligence, Self-analysis of management aptitudes and abilities pertaining to emotional intelligence EMOTIONAL INTELLIGENCE COMPETENCIES: Analysis of competencies, Emotional Intelligence – relevance to self – developing your own competencies, Emotional Intelligence – relevance to companies The learning methods used in this course will be interactive with a mixture of tutor presentation, discussion, case studies, practical exercises and role-play in a workshop environment. There will be self and peer assessment. INNER-DIALOGUE: Feelings and Actions, Self-talk – in conflicting situations, Reframing self-talk for constructive results, Coaching skills THE ROLE OF EMOTIONS IN BEHAVIOUR: The relevance of emotions in behaviour The ‘rules’ for emotional expressions in the workplace, Exploring emotional response patterns, Negotiating change and conflict with positive techniques, Using visualization to modify response patterns RELATIONSHIPS WITH OTHERS: Relationships at work, Communicating and receiving emotions, Using self-disclosure to improve relationships, ‘Listening’ for feelings and thoughts, Using empathy in problem solving, Speaking skills – delivering ‘hard’ messages to others INTERPERSONAL BOUNDARIES: Sensitivity to ‘boundaries’, Intuition, Cues in violating personal borders, Interpersonal contracts OPTIMAL PERFORMANCE: Barriers to achieving optimal performance, Dealing with stress as a barrier to optimal performance, Mental Rehearsal to enhance performance. EMOTIONAL INTELLIGENCE AND THE SKILLS OF LEADERSHIP: Self-analysis – are you an effective team selector and builder?, Developing an emotionally intelligent Leadership Style, Selecting an effective team, Group Dynamics MOTIVATING USING EMOTIONAL INTELLIGENCE: Motivational theories, Self-motivation, Influencing, inspiring and motivating peers, subordinates and superiors, Empowering and motivating your team Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] INDIVIDUAL ACTION PLANS: Planning a strategy for action Structuring personal emotional intelligence, Skills plan, Self and Course Evaluation, Course Review, and Course Summary. Your investment in training, is an investment in your core business values. Emotional Intelligence Course Speaker Ms. Veronica Houghton The workshop is enhanced by a Power Point Presentation and practical exercises for each of the Emotional Intelligence Competencies. It also includes the formation of Personal Action Plans for a focused and positive career assessment and direction. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] As a consultant in Human Resource Management and Training, Ms Veronica Houghton has established and had overall responsibility for the Operational Management and Quality Control of Training Centre Projects in the UK, Jordan and Oman. She has a Master of Science Degree in Training and Human Resources from the Centre for Labour Market Studies at Leicester University UK, an honours degree in Education, is a Fellow of the Royal Society of Arts, a Member of the British Psychological Society and an Associate of the Institute of Administrative Managers. In addition to advising on the establishment of Training Centres and obtaining approval to run courses from British examining boards she has also analysed organizational needs and carried out feasibility studies for various types of companies and projects. Ms Houghton is well placed, as a qualified Career Counsellor and Psychometrician, to advise and select prospective trainees and staff and to give additional, ongoing, support to meet individual and company needs. As an experienced manager, senior lecturer and curriculum designer in the UK and the Middle East, Ms Houghton has developed and delivered a wide variety of courses for adult learners, including the following. Veronica is a Senior Lecturer with ORCA Marketing and Consultancy Ltd, Cyprus. Your investment in training, is an investment in your core business values. Emergency Management Leadership This 5-day course will present the legal and Transboundary issues of Emergencies in the Petrochemical Industry as well as emergency prevention measures and the planning of emergency response scenarios. Over the past twenty years there have been major catastrophes and disasters that could have been avoided. Most incidents are a result of human errors and wherever there are dangerous substances in processing the threat is amplified to the employees and local communities. The key to any occurrence is to ensure that managers and supervisors are equipped with the skills and knowledge to cope with the immediate situation, until the arrival of specialist agencies i.e. Fire, Police and Ambulance. As in any management and leadership scenarios the action plan and potential execution must be firmly grasped by those responsible prior to any possible major incident or occurrences. Course Objectives The course will highlight hazardous tasks that may lead to an emergency and will also look at the Seveso directive, which governs the emergency response planning and prevention within the EU. Upon completion of this course, participants will have a gained understanding of the modern philosophy of Planning, Control and Handling of Situations in Emergencies in the Petrochemical Industry. Participants will also have gained knowledge of current standards and European legislation. Course Outline Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Emergency Plans, Social and Legal Pressures: Basic Reasons, The Seveso II Directive (EU legislation); Safety Management Systems: Safety, Accidents, Accident Prevention Systems, CBA (Cost Benefit Analysis), Major Accident Prevention Policy (MAPP), Risk Assessment; Planning for & Handling Emergencies: Organization of Emergency Services, Emergency Control Center, Fire & Safety Department, The role of the shift supervisor, Call out Personnel, Casualty Handling, Rescue, Evacuation, Mutual Aid Plans, Management Role, Public Relations - Media in emergencies, Catering, Training / Rehearsals, Emergency Plans - On-Site and Off-Site, What the emergency services and local authorities must know, What the public must know; Management: Accident, Incident Investigation, Fire Safety Audits, Safety committees, Job Attitudes / Training & Staff development, Contractors, Disasters examples of leadership under extreme pressure to resolve; Out of Control Situations. Your investment in training, is an investment in your core business values. Effective Listening Skills This course will help the participants to: Analyse and increase understanding of the techniques of effective listening Discuss the skills of communication and focus on the art of active listening. Course Content This three-day course is supported by interactive group exercises, discussions and role play to assist participants learning potential. It also includes a personal action plan for individuals to develop the skills involved Self-Appraisal: Identify a range of verbal and non-verbal factors which affect others, Examine current work relationships and identify problem areas, and Explore and satisfy individual needs; personal barriers Conversation Openers: The first impression, The importance of the initial stages of the conversation, How a lack of listening at this stage can prove to be damaging. Passive Listening: The use of eyes and acknowledgement tools, Learning to be controlled when confronted with a passive listener, The tendency to over-compensate with un-needed phrases and words, Holding the listeners gaze and attention. Acknowledgement Responses with Body Language: Appropriate expressions and kinesics, Paralinguistics, Supportive acknowledgement responses, Keeping the speaker at ease. Communication Breakdown: Background interference, How misunderstandings, misconceptions and poor judgement are the probable outcome of interference; judgmental interference; critical responses. Active Listening: Reflective listening - re-phrasing pertinent points and returning them to the speaker; Using reflective listening in conjunction with passive listening and acknowledgement responses; the prevention of misunderstanding. Listening Skills: The essence of communication in listening; reading and understanding; The fundamental advantage of reflective listening. Practical Application At Work:How to apply a listening style; Participants agree upon methods of implementation and discuss their own strengths and weaknesses as listeners. Personal Action Plans; Case Studies; Exercises; Group Discussions; Course Evaluation and Course Summary. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to those whose work depends on effective relationships with others where misunderstanding and poor judgment are to be avoided. Your investment in training, is an investment in your core business values. Effective Presentation Skills Throughout our lives we make personal presentation using our acquired personal communication skills, these can be one to one or to audiences ranging from the boardroom to the auditorium. Presentation can be one of the most nerve racking experiences but for those who master this critical capability it can be the platform to deliver an exiting and informative session and form part of a powerful communications strategy. Course Objectives This four-day course includes how to master the techniques of 'Powerful Presentations and how to prepare and deliver the content in the most acceptable form and set to the level of the audience. This seminar also includes a workshop and will give the delegates the opportunity to analyze their personal skills & abilities and develop them practically for maximum effect and impact. On completion of this course the trainee/s will be competent in: How to prepare and deliver a powerful presentation in a clear and confident manner, How to develop and enhance abilities to involve and motivate your audience, Control anxiety before and during the presentation and convey a professional image, Development and utility of personal assets including speech capabilities body language, expressions and reading positive feedback. Course Content Successful Approach to Presentations: Introduction to presenting successfully: Successful Speakers - Dealing with Fear, Anxiety and Nerves - How we communicate, Verbal and Non Verbal - Making a good first impression - Know your audience: Type, level and attitude Planning and Preparation of a structured presentation Building Confidence: Preparing yourself physically and mentally Body Language: Importance of posture - Importance of Eye Contact How to get the best out of your voice - Uses of pause to create impact drama, voice projection - Projecting a relaxed image - Do’s and Don’ts in presenting - Presentation by participants (video recorded) Presentation and Impact Techniques: Use of Audio & Visual Techniques including: Overhead slide projector, flipcharts, sound and visual tools - Selection of suitable venues - Conference Room or auditorium lay-out - Technologies available - Question Handling Anticipating question - Encouraging questions - Dealing with difficult questions - Irrelevant questions Audience Involvement Techniques: Audience involvement - Audience manipulation - Gauging audience feedback - Opening and closing presentations - Team presentations exercise and analysis by participants (video recorded if facility available) - Case studies . Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Managers, Instructors, Presenters and those who wish to improve their presentation communication skills and regular presentations at various levels and a variety of audiences. Your investment in training, is an investment in your core business values. Effective Public Relations Through medias and company reports the pubic and shareholders are more aware of company obligations, performance and responsibilities. It follows that each organisation has to be also aware of the image that is projected to external factors that regulates what kind of messages that need to be carefully emitted. The Public Relations (PR) Department / Team are a vital link to organizational intentions and credibility involving information research and good customer handling. This four-day course involves those critical PR issues and clearly defines the role and responsibilities of PR personnel. It also highlights past mistakes and pitfalls of previous International companies who have experienced PR disasters through lack of preplanning and care. Course Objectives This course is designed to give the delegates an understanding of the importance of good Public Relations (PR) as part of the strategic corporate image also, successfully directing a public relations campaign to stimulate external interest in company activities. It will outline PR as an integral part of in company promotion using media operations to enhance confidence internally and to external markets with out associated pitfalls. Course Content Introduction to Role of PR Internally & Externally: Public Relations Benefits and Objectives - The Theory of Public Relations - Bad Publicity - Causes - Handling - Damage Limitation – Capitalizing; PR Role in Internal & External Marketing Promotion; PR and Organisational Change Management; Cost of PR: Benefits - Expenditure - Recovery - Cost Effectiveness - Free PR; Organisation Vision: Image Restructuring - Motivational Factors - Market Behavior; Creative Thinking: Brainstorming - Problem Solving - Motivational Drive; Research: Sources - Desk Top - Research Agencies; Customer Relations Factors: Customer Care - Quality and Public Relations - Media and Communications; Qualitative and Quantitative Information: Sources – Collation – Utilization; Handling Incidents and Situations: Crisis Handling - Norming Situations Media Handling; SWOT Analysis: Strengths - Weaknesses - Opportunities – Threats; Exposure to Public Events; Overview of PR Strategies; Case Studies and Group Discussions; Course Summary and Analysis Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Junior PR Officers, Administration Staff working in a PR environment and handling internal public relations affairs and customer handling. Your investment in training, is an investment in your core business values. Emergency Management & Planning This five-day course covers the events which must include the local environment impacts and uses considerable case study as examples of handling techniques and precautions. Through medias and company reports the pubic and shareholders are more aware of company obligations, performance and responsibilities. It follows that each organisation has to be also aware of the image that is projected to external factors that regulates what kind of messages that need to be carefully emitted. The Public Relations (PR) Department / Team are a vital link to organizational intentions and credibility involving information research and good customer handling. Course Objectives This course is designed to The Participants will understand the different emergency situations and how to control them effectively and understanding all aspects to be covered prior to and in the event of and situation arising. Who will benefit? This course is of benefit to Emergency Planning Managers and Emergency Planning Personal, also of great benefit to Process and Maintenance Engineers. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Emergency Management & Planning Course Content This course is supported by videos to emphasize certain aspects of this program and to highlight critical points. Case studies of the Seveso Accident and Piper Alpha will be studied. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Philosophy and Methodology of Emergency Handling & Resources and Planning Required for Emergency Handling Including: Emergency Plans - Legal Requirements, Moral Requirements, Objectives of Emergency Plans, Responsibility for Planning Hazard Identification - “HAZOP” and Emergency Plans, “What If” and emergency Plans Internal Emergency Plans Scope of Plans Responsibilities and Organizational Structure Key Components - Hazard Identification, Initiation of Emergency plans, Response, Resources available, Casualty Handling, Care of the uninjured survivors etc. Typical Onsite Emergency Plans in a Refinery and Initial Response – Fire, Explosion risk, Release of Vapor / Gas, Oil Spillage, Chemical spillage, Earthquake, Floods & heavy Rain., High winds and Hurricanes, Bomb threat, Terrorist attack, Plant emergency shutdowns, Power failure, Cooling water failure, Instrument air failure, Steam failure. Key personnel and their responsibilities - Site Incident Controllers, Site Main Controllers External Emergency Plans Scope of Plans Responsibilities and Organizational Structure Key Components - Calling the emergency, Response, Hazard Identification, Resources available etc. Liaison with Local and Government Authorities Information to the Emergency services Emergency Services Response – Police, Fire Brigade, Ambulance Service, Health Department, Epidemiological follow up Environmental Response - Mutual Aid, Emergency Control Center, Training and Testing of Emergency Plans, Working with the Media, Working with the Public, Recovery & Rebuilding Case Studies Group Discussions Course Evaluation Course Summary Your investment in training, is an investment in your core business values. Fundamentals & Practice of Effective Supervisory Skills This four-day course aims to give the participants: The Fundamentals of Effective Communication skills, Basics of Team Building, Team Management and Development. An Understanding of Individual and Team Motivating Factors to Gain the Best from all Team Members How to Handle Situations within the Team and with Individuals Members of organizations working in teams enhance the organization’s effectiveness by heightening their teamwork skills. Because teamwork involves coming together with others to achieve the organization’s goals, the first and central body of skills has to do with communication. From this perspective, team leaders and members develop techniques in team building, coaching and mentoring, delegation, and conflict resolution. Course Outline This course is designed to provide participants with the skills and knowledge in: Effective communication, Identification of communication barriers and techniques for overcoming them, Working model of communication process, Clarification of perception and cultural differences, Separating emotion from content in the workplace, Reduction of links in the chain of communication, Giving effective instructions, Listening skills, Leadership skills, Motivating people, Encouraging, fostering, & assisting initiative, Delegating responsibilities, Developing subordinates, Team building, and Handling complaints and conflicts. This program is supported by relevant videos, interactive discussions, case studies and team - work. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course will be of benefit to Project Engineers who supervise project activities and people, Field (Site) Engineers &/or Administrators, who supervise a group of site professionals, Discipline/Construction/Commissioning Engineers, who supervise several technical teams, Administrators who supervise teams of office workers including secretaries, draftsmen, & clerks and New National employees who are being prepared to hold supervisory jobs. Your investment in training, is an investment in your core business values. Fundamentals of Human Resource Management – A Competency Based Approach This interactive five- days course aims to assist participants develop as personnel and Human Resources practitioners and utilize the key skills and knowledge required to give effective support and guidance to their organizations. The course is designed to provide the core skills in Personnel and Development together with the basic understanding, which will also improve and develop with experience how to recruit, select, motivate and induct new personnel into the organization. It also discusses how to utilize the available tools to be effective and contribute to the organizations personnel goals and objectives. The emphasis will be on the practical techniques and it includes exercises and role play. Course Outline The course will discuss about the Introduction to the Role of Personnel & Human Resources Management (HRM) Function - The Role of HRM, Aims and Objectives, Concerns, Characteristics of Human Resources Function, Human Resources Function and Personnel Management , and Organization HRM needs; People, Work and Employment - Key Activities, Key requirements, Personnel Characteristics, Interpersonal Skills and Traits, Motivation (needs and wants), Mutual Commitments (Employer & Worker), Personal & Organizational Goals, Organization theory and functions, and What is Work?; Recruitment - Planning, Job Evaluations & Descriptions: Planning and Construction, Writing Specifications, Advertising, Applications, Handling and Selection, Interviewing; preparation, implementing and analysis, References Selection and further processing, and Induction process specific to organizational roles; Employee Administration – Attendance, Benefits and Compensation Packages, Discipline, Appraisals systems, Training & Development, Discussions, Role Play Exercises and Case studies, Course Summary and Analysis. This program is supported, where appropriate, by videos, case studies, role-play, interactive practical activity and discussions to maximize the participant's involvement and learning potential. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] The course is specifically beneficial for those who are intending or are new to the HRM functions in the personnel department and those who need to update their skills and knowledge in this important function. It is also of great benefit to Line and Operations Managers and supervisors who need to acquire the basic personnel and HRM functions and develop their skills in this area. Your investment in training, is an investment in your core business values. Job Description Techniques & Evaluation This four-day course is aims to provide the delegates with: The scientific basis and skills required for the process of job analysis and the job specific methods used for job evaluation. The course also covers the formation of job specification for organizational needs and examines basis of salary scaling techniques. Organizational efficiency is dependant on specific employment structuring which needs to be accurately calculated and measured. Each job is required to be identified and assessed to ensure maximum utility in working areas. The start point must include job specification analysis and measurement of worker activities at all levels. The process of evaluation needs to be carefully planned and implement and reviewed regularly as situation may change or be re-engineered. The total process when implemented ensures a full understanding of the Human Resources value within the organization and highlights the strengths and weakness or confirms status. Course Outline This course is designed to provide participants with the skills and knowledge in Organizational Needs and Functional Objectives, Job Evaluation, Job Classifications, Analysis & Criteria, Skills, Knowledge, Qualifications, Job Description: Identifying & Defining Work, Components, Construction, Skills, Common Mistakes, Specifications, Personal, Technical, Managerial, Planning Evaluations, Meetings, Objectives, Productivity, Measuring Results, Feedback, Reports, Recording, Skills Banks, Advantages, Modeling, Construction, Job Description Manual for Human Resourcing Purposes, Importance and concepts of job evaluation, Methods of job evaluation - descriptive and quantitative methods, Basis of drawing salary scale. The course will also have case studies, and discussion periods and practical exercise role play, Course Summary and Course Analysis. This program is supported by videos and interactive activity and discussions to maximize the participant's involvement. Who will benefit? This course will be of benefit to Managers and Supervisors with responsibility for teams and responsible for job evaluation and job specifications. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Leadership and Team Building Skills Studies on team motivation and performance have emphasised the essential importance of solid supervisory management and the need for effective leadership. Many people are called upon to take on the leadership but some are more effective than others. A good leader in a business is some one who can inspire and get the best out of his team and workforce and motivating them to work towards a common goal. This course gives the basis for an excellent introduction to develop effective leadership skills and manage a team productively. This three-day course gives the basis for an excellent introduction to develop effective leadership skills and manage a team productively. Course Objectives This course is designed to enable managers and senior supervisors to understand the role of leadership and its importance in team building, be aware of the different theories covering effective leadership styles and to develop their own leadership style to their full potential, be aware of group dynamics and how to successfully select, task and motivate a team, communicate and delegate effectively and to set appropriate goals for themselves and their team. Who will benefit? This course is intended for seniors and superintendents, who wish to improve or further develop their skills and performance in effective leadership. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Leadership and Team Building Skills Course Content The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. Day One: Introduction to Leadership Skills, Definitions of leadership and Examples, Great Leaders and their styles, Function of Leadership, Analysis of Leadership Styles, Style of Leadership - Theories Review, Behavioural, Contingency and Situational, Leadership and Culture Analysis of Theories, Effective Leadership and Leadership Dynamics Transactional, Charismatic, Transformational and Servant, Leadership Traits - Autocratic, laissez faire, and democratic, Power Definitions Effective use of power and Cultural differences Positive and Negative Leaders, Why Teams - the Benefits and Costs of Teams Day Two: The Function of teams, Group Dynamics, 5 stages of a group & Group Interaction, Attribute of a Good Team & Team Effectiveness, Are you an Effective Team Selector and Builder, Analysing Objectives - Company, Group, and Self, The Organising and Planning of teams and their Activities, Is Your Group Cohesive Applying Teams Concepts, Providing Effective Team Leadership, Team Motivation, How to Build a Climate for Good Motivation Day Three: Review Your Communication Style, The Manager as a Communicator Open Communication and Trust; Communicating in Teams, Barriers to Communication, Conflict Handling; Definition of Conflict, Resolving Conflict Techniques for Handling, Moving from Conflict to Collaboration, Delegation: Definitions, How to Delegate, Are You a Positive Delegate, Involving the Team in Goal Setting, Effective Planning & Organising, Effective Time Management, Case Studies & Role Play, Group Exercises, Group Discussion, Action Plans for Further Development, Course Evaluation and Summary Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Leadership and Management In any organisation within management levels there are action seekers that are essential for leading teams to higher levels of excellence and achievement. The function of managers includes leadership traits to inspire and motivate individuals and teams. The business 'Gurus' were not 'Born' into leadership but learned the skills and developed the qualities to influence, persuade and direct towards a common goal. Managers need to grasp the essentials of leadership capabilities and adapt their own style to confidently encourage, persuade and guide their team effectively and consistently. This five-day course covers how to be aware of group dynamics and how to successfully select, task and motivate a team, communicate and delegate effectively and to set appropriate goals for themselves and their team. The program is supported by roleplay, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. Course Objectives This course is designed to enable managers and senior supervisors to understand the role of leadership and its importance in team building and to be aware of the different theories covering effective leadership styles and to develop their own leadership style to their full potential. Course Outline This course will discuss about the Introduction to Leadership Skills, Function of Leadership, Analysis of Leadership Styles, Style of Leadership, Leadership and Culture - Analysis of Theories, Effective Leadership, Leadership Dynamics, Leadership Traits, Power Definitions Effective use of power - Cultural differences, Positive and Negative Leaders, Why Teams - The Benefits and Costs of Teams, The Function of Teams, Attribute of a Good Team & Team Effectiveness, Are you an Effective Team Selector and Builder, Analysing Objectives, The Organising and Planning of teams and their Activities, Time Management, Is Your Group Cohesive, Applying Teams Concepts, Providing Effective Team Leadership, Team Motivation, How to Build a Climate for Good Motivation, The Communication Process, Review Your Communication Style, The Manager as a Communicator, Open Communication and Trust, Definition of Conflict, Delegation: Definitions, How to Delegate, Involving the Team in Goal Setting, Effective Planning, Role Play, Discussion and Recap of Highlights, Course Summary and Analysis Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Team Leaders / Project Managers / Superintendents / Supervisors / Training Professionals. Your investment in training, is an investment in your core business values. Leading Knowledge Management and Learning Strategies This five-day course gives participants the opportunity to practise these essential skills and use evaluation as a developmental tool. In house and on-the–job training has been recognised as a very effective way to train people and to develop skills that are relevant to the specific needs of the company and to individuals’ career development. The techniques of demonstration, coaching, mentoring and plannedexperience are essential skills for the facilitator in charge of the training and development of people within the organisation. Course Objectives This course is designed to give the participants the leading capabilities to: Equip participants with the essential skills to develop a training programme to facilitate the necessary skills required by using knowledge and learning techniques, Encourage competent in using resources to enhance the learning process, Develop participants knowledge and learning as part of the overall development programme for the individual, Evaluate the available learning methods for Personal needs and Career requirements in the organisation, and Formulate a Positive Personal Action Plan. Who will benefit? This course is of benefit to Managers, Team Leaders, Line Managers, Trainers and Individuals who undertake to develop and train staff. The course is also of great value increase personal knowledge base and increase capabilities of learning. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Leading Knowledge Management and Learning Strategies Course Content The course include interactive discussions and exercises to give the student participants the opportunity to utilize the various methods to enhance their learning potential. The course is presented by Power Point slides and also includes case studies and videos were applicable. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] INTRODUCTION TO COURSE: Self-analysis of aptitudes and abilities, What is a learning organisation?, Training philosophy, Managing the training process, Review of knowledge and learning methodology IDENTIFYING THE INDIVIDUAL TRAINING NEEDS: Company Appraisal Systems, Training needs analysis PLANNING TRAINING PROGRAMMES: Objectives , Length, In-company training, External training TRAINING FOR SPECIFIC SECTORS: Training techniques, Management and team leader training, Sales training, Technical and skill or craft training, The phases of training , Motivation TRAINING IN A CULTURALLY DIVERSE ENVIRONMENT: Barriers to learning, Be culturally aware, Hofstede’s 4 dimensions of cultural diversity, applied to training needs WHAT IS LEARNING?: Analysis of Kolb’s learning cycle and learning styles, Analysis of Honey and Mumford;s Learning styles, Conditions for effective learning, Action Learning, Experiential learning, Competence based learning, Evaluation of experiential learning DEMONSTRATION TECHNIQUES: Planning, Analysis of skills required, Practical applications, Evaluation COACHING AND MENTORING: Definitions, Analysis of skills required, Practical applications, Evaluation FACILITATION TECHNIQUES: Definitions, Analysis of skills required, Practical applications, Evaluation PLANNING FOR ASSIGNMENT: Delegates plan for their of role of facilitator in a learning situation. PRACTICAL ASSIGNMENTS: Practical application by delegates of demonstration, mentoring and experiential teaching and facilitating, Self and peer assessment and evaluation INDIVIDUAL ACTION PLANS: Positive Personal Plan a strategy for action, Self and course evaluation Case Studies & Group Exercises, Group Discussions, Practical application and assessment of learning techniques, Course Review & Evaluation, Course Summary Your investment in training, is an investment in your core business values. Modern Techniques in Personal Handling The advent of computerized management systems in Personnel Departments has brought greater efficiency and effectiveness to the way organizational human resources are structured and utilized. The role of personnel managers has changed considerable concerning handling of personnel records and the administration of human resources allowing access to the employees details Using modern techniques ensure greater control and easier monitoring in selection, career progression and other personnel and administrative aspects. This two - day course is designed to enable the participants to: Understand and Implement the concepts and role of personnel Department, its position in the organization Understand the structure and the specifications of its staff. Up-to-date techniques and effective tools for organizing and Managing personnel functions. Course Content Day One: Introduction to Personnel department: concepts and role; Role objectives and importance of personnel department and Its relation with other departments in the organization; Organizational structure and functions of personnel department; Functions, duties and specifications of supervisors in the personnel; Department; Human resources planning techniques; Principles and forms of job description, performance appraisal and Design of application forms; Management and organizing personnel files using computers Day Two: Techniques of Designing personnel procedures manuals; Holidays and penalties administration; Salary and wages administration using computers; Managing and organizing administrative circulars and orders Personnel affairs administration ie. Work permit, work contract and housing); Bases of setting and implementing internal regulations; Management information system and its applications in personnel management; Case studies and discussion periods; Course summary and Evaluation. The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Supervisors in personnel departments, Line / Production or General Manager who are involved with a Personnel Department or who have role in personnel handling. Your investment in training, is an investment in your core business values. Manpower Planning & Development In today’s global competition, there is a dramatic increase in the demand for well educated and well trained employees who are able to work effectively and efficiently in their organisation functions. This constant and developing need brings more daily challenges for the Human Resources professionals and to the organisational Management who are involved with Manpower Planning and Development requirements. This 5-day course aims to support the Human Resources in accordance with the corporate HR objectives and with the concepts of 'RTMM' (Recruit, Train, and Motivate& Maintain) as a basis for the Employee / Job Satisfaction. Course Objective The course is designed to give the participants the knowledge and skills to effectively plan and organize Manpower as a resource which is required for organizational efficiency and success, understand the manpower functions involved and the selection processes, plan development programs for career track activities for individual employees meeting the skills and education required for their effective employment and understand the various methods and techniques for career monitoring including coaching, counseling and mentoring principles. This course will also include the skills required to create an HR planned culture combining existing personnel and 'New Intakes' along with the management of change in a personnel environment. Who will benefit? This course is of benefit to Human Resources and Personnel Managers in personnel resourcing functions or those who are responsible for manpower planning and development Including Training and Development functions and co-ordination in the organization. The course may also benefit Operations and Line Managers who are responsible for the manpower planning and Development aspects irrespective of the size of the organization. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Manpower Planning & Development Course Content This course includes the importance of coordinating company strategies and employee aspirations. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Module One: Corporate manpower planning, Corporate strategy, Manpower policies and HRM, Human resource strategy. Module Two: The role of personnel management in recruitment, Recruitment and selection, Does a vacancy exist?, Personal specification job specification Candidate profile advertising short listing, Interviewing and Making the appointment. Module Three: Induction, Existing knowledge, Skills utilisation, Developing a skills bank, Job satisfaction, Improving morale. Module four: Job design and job analysis, Identifying training needs conducting a training needs analysis, Using a performance appraisal interview for career development, Monitoring progress, Developing counselling skills Identifying the appropriate method of satisfying a training need, Linking training needs to corporate and departmental, Objectives Development, Evaluating training, and Job evaluation. Module five: Human resource management, Structure, Objectives and practice, Policies, records, reporting. Module Six: Career Track, Planning individual career paths, Mentoring and coaching, Career counselling, Promotion-concepts and realisation, Performance assessment techniques, and Organisational support for career development. Module Seven: Dealing with terminations, Competence or incompetence, Redundancy, Resignation, and Exit questionnaires. Module Eight: HR procedures, Discipline, Grievances, Health and safety aspects, Equal opportunities, Terms and conditions of employment, Contract of employment, and Welfare provisions. Module Nine: Case studies, Role Play, Group exercises, Group review and discussions, Course evaluation, and Course Summary. Your investment in training, is an investment in your core business values. Managing Training – A Proactive Approach This 4-day course aims to provide the delegates with: The tools and techniques to effectively and proactively manage a training team or department and Identification of training need training needs using Training Needs Analysis. It will also include Planning and Implementing training with available and budgeted resources using internal and external vendors. Training is a vital part of the organizational function and requires a structured and proactive approach to ensure maximum utility and benefits. Training is also accountable and needs careful supervision and careful allocation of time and resources. Training managers must be aware of the available tools and systems to execute these responsibilities and gain the results through training teams from employees. This requires a positive and proactive drive to clearly define objectives and build an effective team capability. It also requires a full understanding of latest technology resources and the various techniques to implement successful training schedules. Course Outline The course is designed to give the participants the knowledge and skills in the Introduction to training systems for organizational requirements and career development; Training Needs Analysis, Planning Training, Implementing Training, Training Objectives, Training Resources, Training Venue, Instruction Material, Building a Training Team, Monitoring Results, Motivational Training, Learning, Computer Based Training (Overview), Available Learning Techniques, Systems Approach to Training, Report Writing, Financial Aspects. This program is supported, where appropriate, by videos, case studies, role-play, interactive practical activity and discussions to maximize the participant's involvement and learning potential. Who will benefit? This course is of benefit to Training and Development Professionals involved in the process of Training needs analysis, coordinating and organizing training programs. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Managing People This is a workshop-structured course, which provides the opportunity for the development of those skills necessary to lead teams in organisations. Delegates practise leadership in a variety of activities and situations, gaining from the review and feedback sessions. They emerge from the course with a personal development plan, which highlights their future intentions, steps and actions. Course Objectives This five-day course aims to enable delegates to develop their personal skills in leading teams and to provide an opportunity to practice, gain experience and receive feedback. Upon completion of the course delegates will learn how to understand the leadership model, use the functional model when leading, identify the roles and functions necessary, know their personal motivations and how motivation effects the working environment, delegate more effectively and utilise time better , and develop and increase their problem solving and decision making skills. Course Content Understanding leadership -The leadership model, What you have to be, to know, to do, Defining leadership; Providing feedback - Major categories of verbal behavior, positive and negative areas, responses to the categories; Task cycle - Defining the task, long and short term objectives, Stages in the task process, Needs of planning, monitoring and controlling; Briefing and delegation -Briefing the group and the individual, good communication, Principles of delegation, review of individuals; Using time effectively - Time as a resource, controlling time within the team, personal time planning; Decision making - Developing and using the Five-Point Plan, Factors that affect decision-making; Team building - Functions within the team, group processing, development and maintenance roles within the team; Motivation - Major motivational theories, What motivates us, what motivates the team?; Developing thinking skills - Blocks to creativity. Conceptual and reflective thinking, Thinking in pictures, imaginative thinking in action; Crisis planning - How to act in a crisis, Short term planning; The leadership self-development plan - Individual goals, long, medium, and short term, A personal evaluation of strengths and weaknesses; Case Studies & Exercises; Group Forum and Discussions; Course Review & Evaluation; Course Summary Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to all those from business, commerce or industry who require practical experience in leading and working with teams. The course is structured so that their role is clarified, their confidence is increased and they gain a perspective of how they operate. Your investment in training, is an investment in your core business values. Modern Safety Management Upon completion of this course, participants will have a complete understanding of the modern philosophy of safety and of Process Safety Management. The course includes HAZOP and Process Safety Management, as well as Environmental concerns. This five-day course will present Safety & Health, principles as well as Environmental concerns and Fire fighting. The course will describe; Accidents – accident prevention, accident causes safe working systems; Occupational Health - principles, hazards. Gas Testing Explosively, toxicity, oxygen deficiency; Entry into confined spaces hazards and precautions; Risk Assessment; Accident Incident investigation; Safety with contractors; Fire prevention, fire fighting techniques; Process Safety Management; HAZOP; Emergency Plans; Environmental Issues. Course Content MANAGING SAFETY: Accidents - Accident Triangles, Causes of Accidents, Accident Prevention, Cost Benefit Analysis, Risk Assessment, Work Permit Systems MANAGING OCCUPATIONAL HEALTH:Chemical Hazards - body uptake, TLV etc., Physical Hazards, Ergonomics, Blood Borne Pathogens, Psychological Hazards, Two videos: Healthy Back, Stress ENTRY INTO CONFINED SPACES: Definition, Gas Testing. Explosivity, Toxicity, Oxygen Deficiency, Hydrogen Sulphide - Pyrophoric Iron, Safe working systems, Gas freeing - Steam, water, use and hazards of inert gas, Hazards and precautions, One video: Fatal Decision ACCIDENT INCIDENT INVESTIGATION OSHA SAFETY INSPECTIONS CONTRACTORS & SAFETY SAFETY COMMITTEES - MAKING THEM WORK ENVIRONMENTAL ISSUES FIRE: Fire fighting Techniques, Tank Fires, Bulk Quantities of Liquid Gas, Leakage of gas without ignition - control of leakage, Leakage of gas with ignition - Action by personnel, PROCESS SAFETY: Process Safety Management (OSHA Standards), Seveso II (European Standards) HAZOP: One video: Flixborough; Emergency Plans, Internal Emergency Plans, Responsibilities and Organizational Structure, Key personnel and their responsibilities, External Emergency Plans, Information to the Emergency services, Emergency Services Response, Police, Fire Brigade, Ambulance Service, Health Department, Epidemiological follow up, Environmental Response, Mutual Aid, Emergency Control Center, Training and Testing of Emergency Plans, Working with the Media, Working with the Public, Two Videos: Emergencies, Piper Alpha, Course Evaluation and Summary This program is supported by H & S videos to emphasize certain aspects of this program and to highlight critical points. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to those Individuals who are involved in the operation and management of the plant as well as supporting operations. Your investment in training, is an investment in your core business values. Problem Solving & Decision Making This 3-day course is designed to provide the delegates with: The skills to Identify and prioritize problems in the working environment and the ability to measure the causes and effects of problems encountered in the workplace. It also covers a creative and practical approach to solving problems and taking the most effective logical planning decisions by anticipating problems and preventing their re-occurrence. Sound problem solving and decision-making is a technique that can enhance organizational performance and encourages team participation resolutions. Logical thinking is instilled into individual but sharing problems and using team resources can bring a problem to an accurate conclusion allowing a confident business judgment or decision. The skills of problem solving are learned and continuously recycled for better quality decision making techniques which enhances positive business potential. Course Outline The course will discuss about Identifying and Defining problems: its effects, priorities, classification & cost, Work Related Problems: Technical, Personnel & Managerial, Gathering Information and Data for analysis, Evaluating Situations and Solutions: 'What If' Analysis, Problem Analysis Tools and Techniques: Kepner and Tregoe's Rational Approach and The Fishbone Method, Separating Problems and Issues, Flow Charting: Analysis, Identification and Critical Assessment, Logical and Lateral Thinking: Defining the Issues, Methods and Techniques, Individual and Team Problem Solving: Methods and Techniques, Team Logic and Resourcing and Team Solutions, Brainstorming: Methods and Techniques, Creative Thinking: Individual and Team, Critical Decision Making: Processes, Measurement and Results, Solution Implementation and Action Plans, Feedback and Further Remedies, Problem Solving Exercises, Case Studies Based on Scenarios and Open Discussions and Course Summary and Analysis. This program is supported by interactive discussions and exercises to maximize the participant's involvement it also includes exercises and interactive discussions for maximum student involvement and learning. Who will benefit? This course is of benefit to Supervisors, Line Managers and Decision Makers in all capacities within the business environment. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Planning, Budgeting and Cost Control This three-day course offers a blueprint plan to control and monitor all areas of income and expenditure utilizing Budgeting and Cost Control principles and objectives. Competitive organizational strategies and plans are usually based on cost effectiveness and even under buoyant markets are the key to continued success. Profit can be halved by waste of scarce resources and requires continual review to ensure that all in house and departmental costs are accountable and measurable. Budgeting and Cost Controls is a positive management function, which is subjected to constant review and justifications. It also ensures careful consideration of resource allocation. How do we plan and execute Budgeting and Cost Controls to optimum accuracy and maintain or review the positive or negative effects? Course Objectives This course is designed and focuses on the principles and reasons for cost controls and the budgetary process. It will also bring awareness of cost and cost analysis for organizational expenditures and includes successful budget preparation, implementation and reviews techniques. Who will benefit? This course is of benefit to Superintendents / Managers / Supervisors and all those who need to have an understanding of budgetary and financial control systems program within a business environment. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Planning, Budgeting and Cost Control Course Content Introduction and Understanding Cost Accounting as a Management Function: Cost Accounting in a Business Environment, Types & Identification, Responsibilities, Obligations, Expense Accounts, Significance, Assessment, Apportionment, Cost vs. Profit, Fixed and Variable Overheads, Total Absorption Costing, Cost Attribution, Cost Centers Break Even Charts: Construction, Calculation Methods, Analysis, Problems & Limitations Budgeting Systems: Types, Utilization, Monitoring & Feedback Systems Planning Departmental Functional Budgeting: Collating Information, Budget Construction, Budget Presentation Budgeting Planning & Execution: Preparation, Meetings, Construction, Presenting, Implementing, Review, Standard costing, Variance, Budgetary Control and Standard Costing, Flexible Budgets and ‘What If’ situations, Economies of Scale, Management and Control Systems, Performance Measurement Feedback, Cost of Depreciation, Assessing, Accounting Time and Value as Cost Asset Management Expenditure Controls Case Studies Practical Exercises Discussions Sessions Summary and Course Analysis Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Planning, Organising & Time Management The essential elements of Management are Planning and Organising of successful daily events and Organisational needs. This takes careful consideration the for utilisation of the available resources to achieve results at all stages of the planning process to the successful execution of the task/s. Course Objectives This three-day course is designed to include the latest techniques involved with good planning and Organisational skills and the ability to utilize and plan resources effectively. It also optimizes on the skills needed for effective communications of planning at al levels and anticipating ‘Pit Falls’ and contingencies. On completion of this course the participants will be able to: Develop the necessary skills for Planning and Organising of successful activities and events, Develop Effective Personal Time Management Techniques, Utilize Techniques and Methods for careful planning and Organising at all stages of the process, Consider Pit Falls and Contingencies should situations and events change, Develop Techniques to ensure personal planning skills development and actions for future successful objectives. Course Content Introduction for Successful Planning and Organising, Principles of and Feasibility Aspects in Planning, Setting Objectives and Milestones, Terms of Reference, Resources: Audit and Allocation, Time as a Resource, Time Management Techniques and Methods, Efficient Time Management & Communications, Developing Effective Time Management Skills, Personal Successful Prioritizing, Identifying Time Wasters, Planning and Meeting Deadlines, Co-ordination Planning, Critical Path Analysis (CPA), GANNT Charts & PERT, Feedback and Performance Management, Planning Initiation: Controls, Organization and Management, Quality Planning, Planning & Communications, Resources: Assessment and Allocation, Charts and Graphical Information, Delegation and Control Principles, Planning Methods, Team Management & Team Roles, Multi-Tasking, Meetings and Feed Back Techniques, Preparing and Designing Action Plans, Developing Contingencies for potential ‘Pit Falls’ and Situations, Case Studies, Group Discussions and Exercises, Course Evaluation, Course summary Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Managers, project managers, supervisors, administrators and team leaders & members, those involved with all planning and organisation of events and organisation operations. Your investment in training, is an investment in your core business values. Project Management in Engineering Course Objectives On completion of this course participants will be able to identify the need for investing on projects, estimating and analyzing risks, The basics of engineering project management theory, Some proven practical techniques used in the industry for project planning, scheduling, implementing and controlling projects of any size successfully , Understanding how external constraints such as safety & the environment affect project work. This is a Fiveday course Who will benefit? This Course Will be beneficial to Practicing Professional Engineers of any discipline with at least two years experience. Course Content The need for Project work , The project Manager and his Role, Investment Evaluation Fundaments , Project Management Theory and Practice , Manufacturing Cost Estimation, Project Case study, Discussions and Exercises. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Project Risk Management Project failures can be caused by many different aspects i.e. shortfalls in funding, change in policy and others. Reducing risks in projects requires careful consideration and the ability to check that all negatives are eliminated or accounted for. A project appraisal is essential to consider all aspects and analyze and minimize the potential risks. This Five-day course that guides the delegates through the Project Appraisal and 'Risks Minefield' and gives the methods and techniques required to reduce the risk of project failure. Course Objectives Identifying the need for investing on projects, estimating and analyzing risks, The basics project management theory, Some proven practical techniques used in the industry for project planning, scheduling, implementing and controlling projects of any size successfully, Understanding how external constraints such as safety & the environment affect project work. Who will benefit? This Course ill be beneficial to Project Managers and Project Team Leaders, Team Members and those are tasked or involved in Project Risk Monitoring for success and completion of the Project. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Recruitment, Interviewing & Selection of Potential Employees Employee selection has developed into a critical function that must be accurate to benefit organizational needs. The whole process must be understood to achieve an efficient and effective system that selects the best and most suitable candidates. Individual career tracks should also be considered as selection criteria and careful decisions must be made after all personnel aspects have been considered. This four-day course is designed for recruitment and selection managers and staff must be aware of their specialist role and the various methods to execute sound placement decisions. Course Objective The course aims to provide the delegates with understanding the role and importance of recruitment for organizational needs and using effective selection processes. It also covers Interviewing Methods and Techniques and the various techniques and processes for making selection decisions based on selection criteria. Course Outline This course will discuss about the Introduction to Interviewer Roles and Objectives, Job Descriptions and Job Evaluation Considerations, Job Description Models, Candidate Criteria - Key Role, Traits, Personal Capabilities, Personal Skills & Knowledge, Education & Qualifications, Applicable Experience, Training Considerations and Best Fit Techniques, Attracting the Right Applicants, Sources of Recruitment - Agencies and Databases, Interviewing Techniques – Preparation, Conducting, Analysis and Results, Evaluating Candidate Selection, Interview Processes Personal / HRM, Technical, Management and Handling Difficult Candidates, Cross Cultural Techniques, Active Listening Skills, Questioning Techniques, Interview Reports – Construction, Five Point Plan and Writing Techniques, Specialized Selection: Managers and Specialists, Selection Analysis: Physical, Theory, Technical and Psychometric, Making the Decision, Interview Teams and Panels, Interview Practical Work Shop & Role Play, Cases Studies and Discussions, Course Summary and Analysis. This program is supported by videos and interactive role-play, plus practical activity and discussions to maximize the participant's involvement and experience. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Line Managers, Supervisors, Personnel and Recruitment Staff involved with the complete recruitment and selection process. Your investment in training, is an investment in your core business values. Risk Management In all places of work particularly were there are associated risks involved with production, processing and manufacturing, there are also associated risks from chemicals, machinery and moving equipments. These, need to be risk assessed and quantified to protect employees and the property concerned. Risks can be assessed on various levels and a plan of Risk Areas can be formulated and coordinated. This Five-day course will provide the tools for Risk Assessment to be carried out to Eliminate or Minimize Risks and Hazards Applied in the Industrial or Commercial Workplaces using the latest Techniques and Evaluation Methods. Course Objectives Upon completion of this course, participants will have a complete understanding of the practical applications of Risk Assessment in the Hazardous workplace including, the Cause and Effects, Fault Analysis and Investigations Process and Techniques, The ability to Identify Work Hazards and Establish Resources including Preventative and Necessary Corrective Measure & Systems, Conduct Risk assessments, analysis and recommend the correct management action, Set up and Manage Risk Control Systems (RCMs) Who will benefit? This Course will be beneficial to Managers, Supervisors, Team Leaders and others, who are responsible for Health, Safety and Environmental protection of personnel and property and are required to understand and implement Advanced Risk Management systems and criteria. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Risk Management Course Content This course includes interactive group discussions and role play to encourage maximum participation . Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] The Role of Risk assessment within Management System, EU and Saveso Directives & Standards, Risk Management revision, Causal Catalysts, Events and Outcomes , Semi-Quantitative Criteria for Tolerability of Risk , Framework for Risk Assessment , Risk Assessment Techniques - Equipment Based and Task Based Approaches , Fire and Chemical Hazards Identification and Analysis, Machinery Hazard Identification and Analysis Techniques: Human Error and Accident Causation (Latent and Active Errors), Practical Applications, Case Studies on Work Equipment Risk Assessment , Case Effect and Fault Tree Analysis as a Deductive Technique for the Analysis of Accident Causation, Analysis of High Potential Accidents , Techniques of Accident Investigation, Analysis and Reporting, Prioritizing and Targeting Corrective / Preventative Measures, Mechanisms for Implementing, Control, Monitoring and Review of Action Plans, Setting objectives , Devising workplace precautions , Controlling health risks, Policy, Organizing , Implementing, Measuring performance , Reviewing performance, Auditing, Measuring and Feedback from Risk Estimations Your investment in training, is an investment in your core business values. Salaries and Incentives Salaries and Incentives play a key role in the recruitment and motivation of staff. Jobs must be assessed to the correct level of salary in order to attract the best people for the job and maintain their productivity and their expectations. To achieve this the organizational pay structure must be consistent and fair to ensure that staff productivity and morale are also properly maintained. This 2-day course is designed to help with the evaluation of job salaries and incentives and plan a salaries and incentives structure. It will also discuss the techniques involved with salary planning and the implementation of incentives for productivity goals. Course Objective This course will enable the participants to understand the role of incentives and its role in employee performance, the required skills to set basis for incentives that achieve the relationship objectives, and to set the basis for its administration, the skills to manage incentives and salary problems that arise as a result of implementation of different salaries and Setting salary and incentives reviews. Course Content The course will discuss about the Introduction to employer responsibilities, Employee relations: Obligations and Company Objectives, Salaries regulations and socioeconomic policies, Factors affecting salaries determination, Bases and theories governing salaries regulations, Salaries regulations and laws regulating them, Salaries based on productions, Incentives: Why and what employees expect, Nature and importance of incentives, Incentives and its relations with motives and behaviors, Incentives theories, Types and planes of incentives, Factors essential for developing incentives plans, Problems of incentives and salaries, Salaries and incentives implementation problems, Problems of implementing differentials salaries and incentives, Case studies and discussions, Course summary and Evaluation. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Managers, supervisors, production / line managers and team leaders, plus staff in human resources departments responsible for salary planning. Your investment in training, is an investment in your core business values. Strategic Planning and Goal Setting This four-day course is designed to include the latest techniques involved with good Planning and organizational skills and the ability to utilize and plan resources Effectively. It also optimizes on the skills required for Goal setting for effective Planning levels and anticipating the required contingencies involved. The successful manager and supervisor need to have a firm understanding of Planning and Organizing Skills. They also need to be capable in setting Achievable Goals for themselves, Individuals and their team. Strategic planning is needed to acquire successful results and takes careful Consideration in the utilization of the available resources within set deadlines. Tasks are required to be carefully resourced using the appropriate tools at all Stages of the planning process through to the successful execution of the task/s. Learn how to plan confidently and be successful in achieving your own and set the teams realistic and achievable Goals. On completion of this course the participants will be able to: Develop the necessary skills for Planning and Organizing of successful activities and events of team operations, Utilize Techniques and Methods for careful planning and organizing at all stages of the process, Setting Goals as realistic and achievable tasks and objectives for yourself, other individuals and team units, Consider Pit Falls and Contingencies should situations and events change, Develop Techniques to ensure personal planning skills development and actions for future successful objectives, Potential Problem solving using the latest techniques and methods. Who will benefit? This course will be beneficial to managers, project managers, supervisors, administrators and team leaders and those involved with all planning and organization of events and organizational operations. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Strategic Planning and Goal Setting Course Content This program is supported by videos and interactive discussions and exercises to maximize the participant's involvement and learning potential. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Introduction for Successful Strategic Planning, Principles of and Feasibility Aspects in Planning, Setting Objectives and Milestones, Resources: Audit and Allocation, Time Management Techniques and Methods, Setting and Controlling Realistic Deadlines, Planning and Meeting Deadlines, Communications, Co-ordination Planning, Critical Path Analysis (CPA), GANNT Charts & PERT, Feedback and Performance Management, Planning Initiation: Controls, Organization and Management, Quality Planning, Resources: Team Capabilities, Assessment and Allocation, Charts and Graphical Information, Delegation and Control Principles, Motivating the Team and Planning Methods, Team Management & Team Roles, MultiTasking, Meetings and Feed Back Techniques, Preparing and Designing Action Plans, Developing Contingencies for potential, ‘Pit Falls’ and Handling Situations, Developing Contingencies for potential, Problem Solving for Strategic Planning, Problem Solving Methods: Brainstorming, Further Problem Solving Techniques; Setting Realistic and Achievable Goals, Case Studies, Group Discussions and Exercises, Course Evaluation, Course summary. Your investment in training, is an investment in your core business values. Self Management The most valuable resource available to a manager is time. Today’s managers have to deal with fewer resources, while under greater pressure to achieve higher levels of professional performance and deal with constant change. This course is designed to assist managers to manage themselves effectively by identifying priorities, become more proactive, delegate effectively and achieve a balance between home and work. This will lead a reduction in stress and the use of their time more profitably. This Three-day program which enable participants to achieve more and reduce stress by using effective time and selfmanagement techniques. Course Objectives To analyse their current allocation of time, To priorities work and delegation, To schedule personal planning time, whilst retaining flexibility, To overcome time wasters. To pursue effectiveness and flexibility through goal setting and strategic planning, To handle paperwork efficiently, To reduce time on telephone calls To analyze your leadership style, be aware of the dynamics of groups, To plan for more effective management of meetings. To communicate effectively, To develop assertiveness techniques, To reduce the effects of stress. To develop an action plan for future personal development. Who will benefit? This course will be beneficial to Managers, Supervisors and Team Leaders who need to develop successful their effective management capabilities, and set personal achievement plans for successful management in their career strategies. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Self Management Course Content The learning methods used will be interactive with a mixture of lecture, discussion, practical exercises, role play and case studies. There will be self and peer assessment. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Time Management , Goal Setting and Planning Relationships, Affecting Communication Styles, Effective Delegation, Team Work and Leadership, Personal Communication, Assertiveness and Self Empowerment , Stress Management , Course Evaluation , Group Discussions, Personal Word Log, Personal Action Plan, Course Evaluation , Course Summary Your investment in training, is an investment in your core business values. Stress Management In our personal or work environments we are all at risk from the damaging effects of Stress which contributes to high health risks. How do we identify the symptoms and causes of stress and how do we effectively handle and utilize stress to deal with situations and gain control of our stressful situations This Three-day course is designed to help understand the symptom and causes involved in our stressful lives it also helps us to understand how stress can be avoided, controlled or used to your advantage. It also introduces the tools for stress relief and relaxation techniques involved. On Completion of the Course the participants will Understand the Techniques & Tools To Identifying the symptoms, source and effects of all types of related stress, Empower themselves to achieve at their maximum potential , Reorganize priorities and set valid, achievable goals, Avoid procrastination, indecision, disorganization, stress, fatigue and fear, Become more productive by reordering priorities and establishing realistic deadlines, Develop more positive, more focused, with greater drive and energy, Identifying and eliminating their time wasters, Handling and forever bust their unwanted visitors, telephones and unproductive meetings, The techniques to cope with the different levels and types of stress, How to utilize stress to your advantage including motivation and hype. Who will benefit? This Course ill be beneficial to Managers, supervisors and those considered to be in stressful appointments and environments. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Your investment in training, is an investment in your core business values. Stress Management Course Content This course includes interactive group discussions and role play to encourage maximum participation . Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Understanding Time and Stress Management, Identifying your time problems, Recognizing the source of your stress, fear and fatigue, Managing your priorities, Managing your priorities, Managing your priorities, Controlling your deadline, Strategic Self Management for Lasting Effectiveness Strategy, Developing your productivity profile, Articulating your vision and values, Creating your professional mission, Generating your long term goals, Aligning your goals with your values , Action Planning and tactical Implementation, Operating with objectives, Focusing on your daily achievements, Prioritizing your activities, Applying network techniques, Handling Forever Busting Your Interruptions & Time Wasters, Eliminating your external interruptions, Handling your time wasters, Learning to let go delegates, Conducting effective meetings, The Art of Working and Living as an Outstanding Achiever, Extending your performance period, Removing Procrastination and fatigue, Removing your fears, Managing your stress effectively , Further Remedies and Case studies, Stress Relief exercises, Group Discussions, Course Summary and Close Your investment in training, is an investment in your core business values. Training Needs and Analysis Good training systems require a holistic approach to organizational skills needs and requirements. The skills analysis process provides a platform for training design and training performance standards. Training managers and staff must be skilled to technically identify and analyze those training needs and make recommendations. This four-day course includes detailed liaison with line and departmental managers to gain specific on work task orientated training needs so that an accurate training program or schedule can be implemented. Course Objective This course will provide the delegates with the skills required to analyze interrelated training components system and the Training standards, needs and objectives of the organization, (long and short term). How to achieve conducting skills and competency based training assessments and evaluations. Course Content This course will discuss about the Effective Organizational Training Strategies, Job Design Specifications, Learning - How We Learn and Types of Learning, ISO, TQM and QA Requirements Standards - Creating Standards and Maintaining Standards, Benchmarks, Measuring Performance - Tools and Feedback Systems, Techniques of identifying training needs of group and individuals, Understanding performance and achievement, Organizational needs – Technical, Management and Personal Development, Job Evaluation for Training, Competency Standards Assessments – Preparation, Conducting and Analyzing Results, Individual and Group Training Needs, Measuring Results, Planning – Curriculum and Setting Objectives, Priorities, Specialist Training Requirements – Resourcing, Budgeting and Planning, Training SWOT, Evaluation and Feedback Systems, Continuous Quality in Training, Determining Training Objectives, Monitoring Performance, Selecting Training Options, Case studies, Discussions and Exercises, Course Summary and Analysis. This program is supported by videos and interactive activity and discussions to maximize the participant's involvement. Who will benefit? Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] This course is of benefit to Training Manager, Training Supervisors and Coordinators and Training Skills & Training Needs analysis staff. Your investment in training, is an investment in your core business values. The Management Development Training This Five-day course is designed to identify the various Management styles and the available tools which are used in the development process. Each capability is carefully assessed to ensure that the Aspiring managers can reach their personal goals the effectively lead and manage their teams successfully. This requires an approach to develop those areas, which require attention and enhance those existing capabilities and provide a personal route to goals and achievements. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Managers require techniques to enable them to develop their personal skills to lead and motivate team members to maximum effect and with the greatest productivity. These skills need to be identified and in conjunction with the selected management tools enable the developing managers to recognise any areas that they personally need to develop and become proficient. On completion of the course the Participants will be Confident and Effective in The building blocks to successful Management Capabilities, Understanding Management Role and Function, Performance Monitoring Methods for Achieving the Best Team Results, Self Development Techniques and Self Monitoring, Personal SWOT and Identifying Areas of Personal Needs, Personal Action Development Planning, Setting of Personal goals and an achievement path, Personal Effectiveness Measurement. Who will benefit? This course will be beneficial to Managers, Supervisors and Team Leaders who need to develop successful their effective management capabilities, and set personal achievement plans for successful management in their career strategies. Your investment in training, is an investment in your core business values. The Management Development Training Course Content The program is supported by roleplay, case studies, exercises and interactive discussions to involve delegates. Abar Solutions Ltd. Petroleum Consultancy Hawali, Block 117, Building 2A, Floor 10, Kuwait Phone: + 965-2611840 Fax: + 965-2611850 [email protected] Introduction to management styles and management functions The building blocks to successto Great Leaders and Achievers,The Modern Business Environment, The Principles of Management in Modern Business, Leadership Principles, Styles and Perspectives. The management function such as Planning, Productivity, Management Styles/ Strategies versus Tactics, Organizing, Directing , Controlling, Objectives and Goal Setting, Time Utilization, Time Management techniques. Prioritising , Work allocation, Monitoring Team Performances, Understanding Individuals & Groups, Group achievements, Standards and Measurements, Benchmarking, Coaching and Counselling techniques, Delegation, Problem Solving Techniques , Communication Techniques, The Importance of Understanding and Using Feedback, Transactional Analysis , Behaviour Dynamics (Johari Window), Leadership Dynamics, Self Development, Self Assessments, Methodologies , Career Planning, Work and Social Values , Understanding and Using Team Motivation and Delegation for Maximum Team Productivity and Achievements, Coping with Conflict, Management and Handling Issues, Cultural issues, Case Studies , Group Exercises and Role Play Workshops, Setting and Evaluating Personal Action and Achievement Plans, Group Discussions and Review, Course Evaluation, Course Summary Your investment in training, is an investment in your core business values.