Transcript ICT Enabled Library and Information Services

ICT Enabled Library
and Information
Services
By Buddhi Prakash Chauhan
University Librarian, Thapar Institute of
Engineering & Technology, Patiala 147004
Email: [email protected]
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Learning Objectives
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Understand how conventional Library and
Information Services (LIS) can be delivered more
efficiently and effectively by using Information
and Communication Technologies (ICT).
Familiarize yourself with the new ICT enabled
LIS, particularly in a web based environment, and
Generally understand how common ICT tools can
be applied to provide new innovative services.
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Scope
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Impact of ICT on Services
ICT Enabled Conventional LIS
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Library Catalogue
Information Services- Reference Service, Bibliography, Current
Awareness
Document Delivery
Interlibrary loan and union catalogue
Audio Visual Services
Customer Relations and User Education
ICT Based New LIS
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Internet Access
Access to web-based resources:
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E-journals, E-books, Course ware, Patents………
Subject Gateways
Developing and delivering local resources
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Impact of ICT on Services
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ICT has had impact on all spheres of life
Typical Characteristics of Service activities
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Intangibility, inseparability, heterogeneity and
Perishability
Dimensions of Services Management (7 Ps).
Product, Price, Promotion, Place, Process, People,
Physical Evidence
Typical characteristics and dimensions of services
have made impact of ICT on Services more
profound.
4 Es: Economy, Ease, Extension, Efficiency
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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What do you mean by ICT?
?
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Some of the impacts of ICT on LIS
Global reach
 24/7 availability
 Direct to end-user
 Cost effectiveness
 Change of role of Librarian from
intermediary to facilitator
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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ICT Enabled Conventional LIS
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ICT Enabled Conventional LIS
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Library Catalogue
Remote User Services
Information Services- Reference Service,
Bibliography, Current Awareness
Document Delivery
Interlibrary loan and union catalogue
Audio Visual Services
Customer Relations and User Education
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Library Catalogue
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Online Public Access Catalogue
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Multiple search
Multi-user
Remote access
Fast updating, and retrieval
Variety of output formats
Data exchange and sharing
No separate efforts required for creating catalogue
More information
Additional services
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Library Catalogue
Web OPAC
 Uses common web browser (instead of
client software)
 Can be accessed via internet (comp. LAN)
 Can run independent of library
management system
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Example:Web OPAC
http://172.31.9.11/
Winter School on ICT Enabled LIS. TIET
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User Services
Renewal
 Recall
 Reserve
 Register Membership
 E-reserve
 E-books loan
 Request for book lists
 User guides
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Information Services
Impact
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Information products
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Formats,
contents and
methods of production & delivery of information products,
New business model for use of information products.
Requires procedural and infrastructural changes and cost implications in Libraries.
Emergence of Internet as the largest repository of information and
knowledge.
Extinction or significant transformation of some of the conventional
information services such as press clippings, contents pages,
company information etc.
Use of new tools and technologies for storage, retrieval and
dissemination of information.
Transformation of role of LIS professional as the subject specialist and
end-user gets directly involved in the information work and consequent
need for new skills.
Shift from physical to virtual services that offer convenience of time and
location for access to services.
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Example: New Information Products
Winter School on ICT Enabled LIS. TIET
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Reference Service
Use of common asynchronous tools email,
subject gateways, FAQs, electronic
libraries
 Interactive tools chat, virtual classroom,
VRS
 Ask-a-librarian
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Winter School on ICT Enabled LIS. TIET
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Example- ask-a-librarian
http://ww
w.calvi
n.edu/l
ibrary/
askalib
rarian.
stm
Winter School on ICT Enabled LIS. TIET
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Bibliographic Service
Quality and range of Contents
 Search range and speed: browse, limit
search, full text search, embedded links,
specialized search engines, intelligent
searching
 Output formats
 Transmission and repackaging
 Customization and SDI
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Current Awareness Service & SDI
Simple > complex
 Reusability, repeatability
 Customization: Contents, presentation
 Delivery: Online, Hybrid, Offline
 Formats: scalable, links, customization
 Compilation: automatic, cooperative, end
user
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Winter School on ICT Enabled LIS. TIET
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Example of email based CAS
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__________________________________________________________
MIT's Technology Review Tuesday Update
December 21, 2004
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Inside Today's Update:
+ Weeding Out Bacteria
+ Wireless on Wheels
+ Indian Tech City Turns to Microsoft for E-Governance
+ Army's New Simulation Weds Video Games, Hollywood Sound Stage
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Weeding Out Bacteria
Australian seaweed may hold the key to slowing down drug-resistant bacteria, which have increasingly frustrated the medical
profession. By Kristen Philipkoski.
http://www.technologyreview.com/articles/04/12/wo_philipkoski122104.asp?trk=nl
Wireless on Wheels
Automakers are loading new cars with an array of wireless communications and computing technologies, known collectively as
telematics. By Stacy Lawrence.
http://www.technologyreview.com/articles/05/01/issue/forward50105.asp?trk=nl
Indian Tech City Turns to Microsoft for E-Governance
Microsoft convinces the Bangalore government to use its proprietary software, briefly stemming the tide of international
governments turning to open-source software.
http://www.technologyreview.com/articles/04/12/ap_5122004.asp?trk=nl
Army's New Simulation Weds Video Games, Hollywood Sound Stage
Military simulations, which have grown into a $2 bilion cottage industry, are now essential to training personnel who are headed for
unknown battle grounds.
http://www.technologyreview.com/articles/04/12/ap_6122004.asp?trk=nl
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Document Delivery
Holding lists
 Full text Electronic Journals
 Aggregators services
 Internet
 Automated document delivery services
(ArtTel)
 Local hosting of contents
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Winter School on ICT Enabled LIS. TIET
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Inter-Library Loans and Union
Catalogues
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Centralized Union Catalogues
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Distributed catalogues
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Online updating by partner libraries
Automatic updating (harvesting)
Offline updating
Distributed Searches through Single interface
Automated ILL systems
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Third party, ILMS, online/email based ILL
request
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Audio Visual Services
Format: Analogue> Digital
 Storage medium, life
 Transmission, exchange and sharing
 Access: Players, Desktop, Internet
 Multimedia
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Customer Relations and User Education
Communication medium
 Listserv, Chat rooms, virtual communities,
virtual tours
 Online feedback systems: surveys
 Bipolar to dynamic communication: Peer
to peer communication
 Educational Technology
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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ICT BASED NEW LIS
Internet access
 Access to E-resources
 Subject Gateways
 Digital libraries of local contents
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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E-resources
E-journals
 E-books
 ETD
 Patents
 Standards
 Course material
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Example E-journal
Winter School on ICT Enabled LIS. TIET
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Subject gateways
List of carefully selected and evaluated
electronic resources arranged by broad
and sub subject groups.
 Provides links to the sources
 May include comments and information on
quality of information and access rights
 Usually on Library web page
 Advance gateways could provide search
features
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Example of Subject Gateway
http://www.lib.vt.edu/dsp/index.php?action=ViewResource&subject=19
Winter School on ICT Enabled LIS. TIET
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Digital Libraries and archives
Preservation and storage
 Use
 Digitization of print documents
 Organization of electronic documents
 Access control
 Other services
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Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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Your Turn
Winter School on ICT Enabled LIS. TIET
Patiala Dece 27-31, 2004
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