Transcript Title of Presentation

Decision Management as a Service
Decision Management for Decision Scientists
David Ross
Senior Director,
Product Management
FICO
John Wise
Managing Director
Wise Technology Management
Yarra Valley Water
© 2014 Fair Isaac Corporation. Confidential.
This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation’s express consent.
Rhonwyn Colley
Director
Wise Technology Management
Yarra Valley Water
Cloud-based decision management has arrived, and
it will make you more competitive than ever.
Here is how to get ahead of the game.
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© 2014 Fair Isaac Corporation. Confidential.
Look Familiar?
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© 2014 Fair Isaac Corporation. Confidential.
Decisions Are Everywhere…
► Can’t
quickly operationalize?
► Who
owns the business decisions? Your business experts or your IT?
► Can
you track the decision logic in your production system?
“Organizations with real-time analytic and decision management capabilities
perform better. They have more situation awareness, so they can make better
and faster decisions, leading to better customer service, revenue growth, cost
reduction and risk avoidance.”
Gartner: The Trend Toward Intelligent Business Operations
W. Roy Schulte, Janelle B. Hill, Nigel Rayner
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© 2014 Fair Isaac Corporation. Confidential.
FICO® Decision Management Platform Is the Solution
Web-based
No desk top installation and ease of upgrade
Complete Control
By business users, domain experts, data scientists, eliminates
reliance on technical developers
Built in Integration
With security, data services, reporting services, etc.
Scalable and Fail Safe
Transparent, Traceable, Auditable
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© 2014 Fair Isaac Corporation. Confidential.
Unleash Your Decision Scientists!
► Turn
insight into business decisions
quickly
► Empower
the decision scientists to
deploy business insights on their own
► Cut
out the intermediary for fidelity
and speed
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© 2014 Fair Isaac Corporation. Confidential.
Introducing Yarra Valley Water
► Melbourne Australia
largest water retail utility
► Serving
1.76 million Customers and
52,000 Businesses in the northern and
eastern suburbs
► $3.9billion
in total assets and 20,000 km of water
and sewer mains
► Annual
revenue of $1 billion with $300 million per annum
expenditure on new or replacement assets
► $70
million per year revenue in developer and other charges
► 535
FTE staff
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© 2014 Fair Isaac Corporation. Confidential.
Previous EasyACCESS Limitations
Award winning workflow solution
► Simple Applications outsourced to plumbing stores
costing several $ million per annum
► Customers have to visit stores
► Land Developer applications all manual
► Long delays for developers
► Inflexible, hard to change system
FROM Store Manual
Workload Spread
YVW
PS
“Processing new applications had become a labour-intensive process and we felt
developers were waiting too long,”
Sam Austin
General Manager for Sustainable Development Services
Yarra Valley Water
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© 2014 Fair Isaac Corporation. Confidential.
New EasyACCESS System
Business rule driven web based solution
► Self service over the web, tailored to specific customers
► At least 80% of applications immediately approved
► Reduced store visits and costs
► Significant improvements in customer satisfaction
► Business users able to update rules, charges, referrals
and outputs
To Web Self Service
Workload Spread
YVW
Web stds
Consultants
PS
SPEAR
“We have made a significant effort to map our processes and decision-making. Previously,
much of this resided in people’s heads or was scattered in documentation. Now, with the
new system, this information is built into a robust, rules-based solution, yielding significant
rewards for Yarra Valley Water and developers alike.”
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© 2014 Fair Isaac Corporation. Confidential.
YVW FICO® Blaze Advisor® business rules management system
Architecture
► FICO®
PIMS
Property DB
FICO
GIS/GT Loca
Services, search
& plans
Customer
Billing
Q&A
and
Decisions
Referrals
Charges and
conditions
Works Portal
Prices, Accounts,
Meters
SPEAR
TPs, Certs,
SOC
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Content Mgt
Customer Billing
QA response &
documents
Daily and Monthly
Charges
© 2014 Fair Isaac Corporation. Confidential.
Plans, status,
acceptance
Bookings and
Other Services
BI
Approvals & BPAY
invoices, reporting
Blaze Advisor®
business rules
management system
integrates with all core
systems enabling
automation of decisions
based on Property,
Asset and GIS data
Business Rule Driven Self Service Portfolio
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© 2014 Fair Isaac Corporation. Confidential.
Each Application Has Its Own Rule Set
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© 2014 Fair Isaac Corporation. Confidential.
GIS, Property and Customer Data Input
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© 2014 Fair Isaac Corporation. Confidential.
FICO® Blaze Advisor® business rules management system
Question and Answer
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© 2014 Fair Isaac Corporation. Confidential.
Select Connection from Map
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© 2014 Fair Isaac Corporation. Confidential.
Products, Charges. Referrals and Outputs
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© 2014 Fair Isaac Corporation. Confidential.
Application and Referral Summary
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© 2014 Fair Isaac Corporation. Confidential.
Redesigning Development Services
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© 2014 Fair Isaac Corporation. Confidential.
The Next Steps
Single System for Developers
across greater Melbourne
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© 2014 Fair Isaac Corporation. Confidential.
Common utility process
water, electricity, gas
Decision Management Is Complex and
Requires Integration
► FICO®
Decision Management Platform brings you:
► Agility
► Transparency
► Business
Control
► Usability
 Speed
to implementation
► Analytics in DNA
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© 2014 Fair Isaac Corporation. Confidential.
Introducing: FICO® Decision Modeler 1.4
Easier, faster, more scalable, more secure
► Next
Generation of business rules management:
► Define
and manage business terms
► Visual rule development: rules, trees, tables
► Visual decision flow
► Business user testing
► Team management and collaboration
► Role based life cycle management
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© 2014 Fair Isaac Corporation. Confidential.
Demo: What Will You See?
Dynamic question generation
Authoring rules with decision tree
Defining new business terms
Testing decision logic
Deploying new decisions on the fly
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© 2014 Fair Isaac Corporation. Confidential.
Live Demonstration
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© 2014 Fair Isaac Corporation. Confidential.
Demo: What Did You See?
Dynamic question generation
Authoring rules with decision tree
Defining new business terms
Testing decision logic
Deploying new decisions on the fly
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© 2014 Fair Isaac Corporation. Confidential.
Decision Management Is Complex and
Requires Integration
► FICO®
Decision Management Platform brings you:
► Agility
► Transparency
► Business
Control
► Usability
► Speed
to implementation
► Analytics in DNA
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© 2014 Fair Isaac Corporation. Confidential.
Solutions in the cloud are great, but we know it
doesn’t solve all the challenges you face.
In the complex world of decision management,
IT and business integration are critical. And it’s
tough, very tough. Coming in 2015 we have a
solution to bring these two worlds closer together.
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© 2014 Fair Isaac Corporation. Confidential.
A New Way to Think About Decision Management—
Decisions Are Not Just Executable Business Rules
Treat your decisions the way you treat your data
Decision Assets
Models, variables, rules, requirements, decision results
Decision Asset Repository
Operation support, share, audit, report
Decision Asset Warehousing
Query, analyze, learn
Decision Asset Performance
Track, improve
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© 2014 Fair Isaac Corporation. Confidential.
Thank You!
David Ross
[email protected]
John Wise
[email protected]
© 2014 Fair Isaac Corporation. Confidential.
This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation’s express consent.
Rhonwyn Colley
[email protected]
Learn More at FICO World
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Blogs
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© 2014 Fair Isaac Corporation. Confidential.
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David Ross
John Wise
[email protected]
[email protected]
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© 2014 Fair Isaac Corporation. Confidential.
Rhonwyn Colley
[email protected]