Transcript MAM for LCD projector - Mediation Training Institute

Welcome to . . .
Managing Workplace Conflict
The Managing Differences Seminar ™
Core Competencies for Prevention and Early Resolution of Workplace Conflict
Core component of the MTI Training System
1
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
The MTI Training System
A cafeteria plan for strategic conflict management
Step 1: Benchmark ~ Assess the problem
Step 2: Train ~ Establish the core competencies
Step 3:
Step 4:
Step 5:
Step 6:
Coach ~ Support the learning
Enable ~ Remove the obstacles
Expertize ~ Train in-house experts
Systematize ~ Design your ADR system
Step 7: Reassess ~ Compare to benchmarks
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
The MTI Training System
A cafeteria plan for strategic conflict management
Step 1: Benchmark ~ Assess the problem
Step 2: Train ~ Establish the core competencies
Step 3:
Step 4:
Step 5:
Step 6:
Coach ~ Support the learning
Enable ~ Remove the obstacles
Expertize ~ Train in-house experts
Systematize ~ Design your ADR system
Step 7: Reassess ~ Compare to benchmarks
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
The MTI Training System
A cafeteria plan for strategic conflict management
Step 2: Train ~ Establish the core competencies
Module 1: Necessary Knowledge
Your mental map for effective action
Module 2: Successful Conflict Conversations
A core workplace competency: Self Mediation
Module 3: Third-party Resolutions
A core leadership competency: Managerial Mediation
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
The MTI Training System
A cafeteria plan for strategic conflict management
Step 2: Train ~ Establish the core competencies
Module 1: Necessary Knowledge
Your mental map for effective action
Module 2: Successful Conflict Conversations
A core workplace competency: Self Mediation
Module 3: Third-party Resolutions
A core leadership competency: Managerial Mediation
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
2
Goals
Necessary
Knowledge
1. To learn to think strategically about
conflict, rather than react blindly to it.
2. To create a mental map for using the
communication tools you will learn in
Module 2 and/or 3.
What is conflict?
A condition between people
• who are task interdependent, and
• where one or both feel angry, and
• find fault with the other, and
• use behaviors that cause a business problem.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
4
Topic Outline
Necessary
Knowledge
1. The big picture
The three conflict management systems
The universal structure of conflict
Professional and self-help mediation
2. Beyond common sense: The nature of conflict
Discovering our Wrong Reflexes
The Retaliatory Cycle
Video: Seeing the cycle, defining conflict, recognizing its costs
Levels of conflict
3. Why mediation works: The magic within the method
The Conciliatory Cycle
The Conflict Mountain
The Forces toward Harmony
A Paradigm Shift
4. Preparing to take action
Successful Conflict Conversations (Module 2): Self Mediation
Third Party Resolutions (Module 3): Managerial Mediation
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
The Three Conflict Management Systems
Necessary
Knowledge
The tip of the iceberg
The big
picture
Atlantic Ocean
near Newfoundland
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
4
The Three Conflict Management Systems
Necessary
Knowledge
The “tip of the iceberg”
Formal system
The big
picture
Grievance / ADR / experts / legal
C
O
N
F
L
I
C
T
S
Informal system
Self-help mediation tools for
prevention and early resolution:
 Managerial Mediation
 Self Mediation
 Preventive Mediation
Automatic system
Everyday conflict management
and prevention using ordinary
social skills
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
6
Professional and Self-help Mediation
Necessary
Knowledge
The big
picture
Professional mediation
• Expert skills required
• Complex disputes
• Extensive training (40 hours minimum)
Managerial mediation
• Fewer skills required
• Simple workplace conflicts
• Less training (7-11 hours)
Self mediation
• Fewer skills required
• Interpersonal conflicts
• No third party
• Less training (7 hours)
The core skills, knowledge, and
intervention techniques are nested
within the outer mediation methods.
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.
Preventive mediation
• No new skills required
• No disputes (conflict prevention)
• No off-line mediation event
• No additional training (10 minutes)
Thanks
Thank you for viewing the first few slides of
the Managing Differences Seminar Series.
Consider attending an upcoming
Certification Conference in Managing
Workplace Conflict.
Click to visit the
conference home page
Or, become certified without traveling:
Online Trainer Certification
© 2003, 2006 by Dana Mediation, Inc. All rights reserved.