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IP Telephony Phase II Rollout
OIT ComTech
Outline
• Why are we meeting?
• Deployment objectives
• Roadmap
• Phone Catalog
• Centrex vs Call Manager
• Training
• What happens now ?
• Questions
Why We Are Meeting Today?
oSince 2007, ComTech has converted 5,500 telephone lines from
AT&T Centrex service to the ComTech supported Cisco Call
Manager
oAll Voice Mail users transitioned to Cisco Unity Voicemail – Unified
Messaging deployed
oPhase II – Convert remaining AT&T lines to VoIP
IP Telephony Phase II Roadmap
Approximately 5,500 Centrex lines remain on the AT&T network.
Converting these lines to Cisco provides the following advantages:
• Replaces the aging Meridian sets with Cisco IP handsets
• Advances the deployment of Cisco’s Unified Communication
suite
• Significant cost savings to the University.
IP Telephony Phase II Objectives
• Convert ~100 telephone sets per week
• 15 month project duration
• Data collection (inventory every telephone to be transitioned)
• Update campus systems: E-911, ITRACS, MySoft, etc.
• Deployment of Cisco sets and retrieval of Meridian sets
IP Telephony Phase II Objectives
• 60 Days - Initial contact from Comtech
• 35 Days final date for submission of requested information
• Any information received after this date, will be worked after
the scheduled cutover date and will be worked as a normal
work order
• Cutover dated provided: 7 days after cutover, all changes will
need to be sent via normal channels.
IP Telephony Phase II
This project is fully funded by OIT and the following types of sets will
be converted:
• All Meridian digital sets
• All analog sets with appearances on Meridian sets which were not
converted as part of phase I (Includes fax lines, PC Modem, etc.)
• NOT elevators, fire alarms, security alarms, blue lights, freezer/lab
sensors, analog lines already converted to IPT, etc
How do we determine the sets to be deployed?
• Assess and recommend current telephone sets to be scheduled
for conversion from AT&T to IPT
• Review current business call flow and recommend additional
options
• Verify number of lines needed & eliminate lines no longer
necessary
• Negotiate a final selection of phone set type, number of lines
needed, business line call flow, conversion date, etc.
AT&T Centrex & Cisco Call Manager
• Centrex service is managed by AT&T: normal single line
telephone service with features added including call forward, call
transfer, toll restriction, call hold, etc.
• AT&T central office is located at Morgan Street.
• Voice over IP (VoIP) is a feature rich IP based telephony system
that is managed and administered by Comtech, via Cisco Call
Manager
• Service is delivered across NC State’s data network
Benefits to VoIP
• Reduced costs
• Simplify the provisioning of phones
•Moves Additions Change
•On Line Self-service
• Offer latest features to campus
community
New features with IP sets
Call Control via IM Client
Call Logs
Call Stacking
Custom Ring Tones
Directory Number –
myphone.ncsu.edu
New features with IP sets
Extension Mobility
MeetMe Conference
Single Number Reach
Softphones
VT Advantage – Ad-hoc
video conference
Individual meeting expectations
• Confirm cutover date from first meeting with your management team
• Review your current business setup
• Review the proposed solution
• Discuss what user information will be verified by a member of your staff
• Provide a deadline date that all information will be sent back to Comtech
• Provide link to sign off on set selection
What should the end user expect?
• Your primary line will now be located as line one
• Minimal disruption to Computer and Telephone
• An opportunity to use new set before transfer of service
Training is provided it is highly encouraged that you attend class
What should you expect during the rollout?
• Sets dropped off several days before transfer of service for customer to
familiarize themselves with new phone
• Dual service on phones until cutover to new service
• Minimal phone service outage expected
• Data connectivity will be moved as part of the process
• Final walkthrough the day before the cut to answer any outstanding
questions
• Collection of legacy sets after install
IP Telephony Phase II Training
Comtech will provide user
training to campus for the
duration of the project.
Two times per week hands-on
training is provided at Avent
Ferry Technology Center.
IP Telephony Phase II Training Topics
Understanding your set
User Features
Web base User Options
User tutorials
Basic Troubleshooting
Register for class:
http://webapps.ncsu.edu/classmate/
Phone Catalog
Cisco 6921
•
•
•
•
2 Line Set
Speaker Phone
Caller-ID
Base model set
Cisco 6941
4 Line Set
• Speaker Phone
• Caller-ID
Cisco 7942
• 2 Line Set
• Speaker Phone
• Caller-ID
Cisco 7962
• 6 Line Set
• Speaker Phone
• Caller ID
Cisco 7962 / 7915
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•
•
•
6 Line Set
Speaker Phone
Caller ID
Add-on Module available
What if we want to upgrade to a different set?
From
6921
6921
6921
6941
6941
7942
To
6941
7942
7962
7942
7962
7962
20.70
106.95
175.95
86.25
155.25
69.00
What if a phone is not covered by the project?
6921
6941
7942
7962
7915 add on module
148.35
169.05
255.30
324.30
272.55
Reminders
• 35 days prior to cutover - All customer information needs to be
returned to Comtech
• 7 days after cutover, all changes or updates will be sent in as
a normal work order
• Changes sent in after 35 days will be worked after the cutover
Comtech Resources
• OIT training: http://webapps.ncsu.edu/classmate/
• Request for service: https://comtechapp.oit.ncsu.edu/webapp
• Reporting problems: [email protected] or call 5-7099
• ComTech Website: http://oit.ncsu.edu/telephony
• Phone Accessories: http://oit.ncsu.edu/telephony/phone-accessories
Questions