Transcript Bild 1 - PPI Swedia

Kadri Chanafiah
Master Degree in Civil Engineering
Bank employee
Central IT-departement Handelsbanken
About Handelsbanken
2
Handelsbanken’s corporate philosophy
• A strongly decentralised organisation – the branch is the
Bank
• Based on the customer’s requirements – not individual
products
• Profitability always has higher priority than volumes
• A long-term approach
• We have branches where our customers live and are
active
• Local branches have overall business responsibility for
their customers
3
Handelsbanken’s decentralised organisation
The way we work:
• Focus on customer meetings
• Making decisions close to the customer
• Local branches who know their customers
Central
departments and
administrative
functions
4
Central business
areas and product
owners
Regional head
offices
Branches
CUSTOMER
Handelsbanken’s goal
• Handelsbanken’s goal is to have higher profitability than
the average of banks on its domestic markets.
• This goal is to be achieved by the Bank having more
satisfied customers and lower costs than its competitors.
5
Handelsbanken in brief
• Founded in 1871
• Higher profitability than the other major Swedish banks for 39
years running
• One of the most cost-effective listed universal banks in Europe
• Lower loan losses than other major banks
• More satisfied customers than other major banks*
• High rating
• Operating profit: SEK 4.3 billion (Q3 2011)
• Loans to the public: SEK 1.598 billion (Q3 2011)
• 11, 197 employees
• Operations in 22 countries
• 461 branches in Sweden, 149 in other Nordic countries, 101 in
Great Britain and 33 in the rest of the world
*Source: Swedish Quality Index 2011
6
Customer satisfaction – Private customers, 2011
7
Handelsbanken Group
Cost-effectiveness – leading Nordic banks
8
Ratings of Nordic banks
MOODY'S
Standard & Poor's
FITCH
On 16 June 2011
Financial
strength*
Long term Short term Long term Short term
Long term Short term
Handelsbanken
C+
Aa2
P-1
AA-
A-1+
AA-
F1+
SEB
C-
A1
P-1
A
A-1
A+
F1
Nordea
C+
Aa2
P-1
AA-
A-1+
AA-
F1+
Swedbank
C-
A2
P-1
A
A-1
A
F1
Danske Bank
C
A2
P-1
A
A-1
A+
F1
DnB NOR Bank
C
Aa3
P-1
A+
A-1
* Bank Financial Strength Rating (BFSR) is an assessment of the respective bank's own strength, independent of support of any kind.
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Handelsbanken – one of the strongest banks in the world
Handelsbanken has been acclaimed one of the
strongest banks in the world by news agency
Bloomberg. The ranking is based on factors such as
financial strength, the ability to manage risk and costeffectiveness.
Handelsbanken is in second place on the list of the strongest
banks in the world published by Bloomberg on 10 May.
Only one other European bank is among the top ten – Swiss UBS in
ninth place. Standard Chartered in the UK comes in 15th place.
No other bank in Sweden, Norway, Denmark or Finland is ranked
among the top twenty.
10
Handelsbanken’s organisational structure
Regional banks
Northern Sweden
Central Sweden
Stockholm
Eastern Sweden
Western Sweden
Southern Sweden
Denmark
Finland
Norway
Great Britain Northern
Great Britain Southern
Central head office
Handelsbanken (central units )
Handelsbanken Capital Markets
Handelsbanken International
Handelsbanken Asset Management
11
Subsidiaries
Handelsbanken Finans
Handelsbanken Fonder (mutual funds)
XACT Fonder
Handelsbanken Liv
Stadshypotek
Handelsbanken
Branch operations
• 12 regional banks with universal banking operations
• Handelsbanken International runs branch office operations
in countries outside the Bank’s domestic markets
• Just over 738 branches
• High cost-effectiveness
• Just over 7,300 employees
12
Handelsbanken has operations in 22 countries
Branches with universal banking operations
Branches in the rest of Europe
• Denmark (54)
• Austria – Vienna
• Norway (50)
• Estonia – Tallinn
• Finland (45)
• France – Paris, Nice
• Sweden (461)
• Germany – (7)
• Great Britain (101)
• Latvia – Riga
• Lithuania - Vilnius
Branches in the rest of the world
• Luxembourg – Luxembourg
• Greater China – Shanghai, Hong Kong
• The Netherlands – (10)
• Singapore
• Poland – (2)
• USA - New York
• Russia – Moscow, St. Petersburg
Representative offices
• Switzerland – Zurich *
• Greater China – Beijing, Taipei
• India – Mumbai (Bombay)
• Malaysia – Kuala Lumpur
• Spain – Marbella
13
* Asset management only
CD in
a couple of minutes
The Central IT department is responsible for
Delivering IT solutions with
• the right function
• the right availability
• the right performance
• competitive costs
The work having
• quality and a long-term approach
• a high level of expertise both regarding business operations and IT
Our watchwords are:
Simple and standardised
world class solutions
CD’s departments
Operations and
technology
Development
Architecture
Personnel
Control/
accounting
CD’s areas of work
Daily IT operations
Communication
Development and maintenance
IT security
Standard workplace
Support for internal users
Production of the Bank's data output, e.g. account statements, letters, business
cards and posters
1,270 employees
200 consultants
Decentralised business decisions – Integrated IT
Central
departments/
administrative
functions (CD)
Central business
areas
and product
owners
Regional head
offices
Branche
s
CUSTOMER
CD is in many locations
Stockholm (Gärdet, Blasieholmen and Torsgatan)
Malmö
Linköping
London
Helsinki
Copenhagen
Oslo
Warsaw, Tallinn, Hong Kong, Singapore, Shanghai,
New York, Moscow, Luxembourg, Amsterdam
CD – some figures
• Over 1,000 systems
E.g INLÅ, AKKO, SOL, DAWA, EKOS,
HAFO, UNSE, POOL/PARI
12,000 work places in the whole Group
(700 branches in 20 countries)
1,800 physical servers
• 1,200 types of PC software
e.g.MS Office, Adobe, Norton, Rema
1.000 virtual servers
Up to 10,532 mips
Development for approx. SEK 1 billion a year
24 x 7 x 52
1,270 employees
200 consultants
Many environments and languages
z/os
Cobol
iSeries
C++
Windows
JAVA
UNIX
SAS
The business operations decide which
services we will offer.
CD decides the languages and environments
for producing the services.
Our demanders
RF
Other CHO departments
HC
RD
HI
HS
HD
CC
RN
CD
UK
CD's benchmark companies?