Transcript E-Resource SOS! - Harvard University Library

E-Resource SOS!
Where Do I Go for Help?
Brought to you by CILU:
Committee on Instruction in Library Use
May 2005
Today’s Agenda
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Introduction
E-Resource SOS. Why this program now?
OIS, COERS, stewarding library overview
Communicating about e-resources with OIS, COERS
& the stewarding library. What types of e-resource
issues?
Library Stewardship -- history & evolution of model
Stewardship Toolbox. What is it? What’s in it?
E-Resource Management System (ERM). When
should you consult the it?
ERESINFO & HULINFO – When to use?
Stewardship in action
Questions & discussion
Resources in the Harvard
Libraries Portal, 1998 – 2004
7000
Number of portal
resources: +987%
6,071
5,329
6000
5000
4,136
4000
3,130
3000
1,288
2000
1000
615
869
0
1998 1999 2000 2001 2002 2003 2004
Use of Electronic Resources,
1998 – 2004
4,500,000
4,000,000
3,500,000
3,000,000
2,500,000
4,268,114
Number of user
sessions: +1,370%
3,039,010
2,090,165
2,000,000
1,500,000
1,000,000
1,171,639
813,745
532,716
500,000 311,447
0
1998
1999
2000
2001
2002
2003
2004
No need to panic as we will answer such
questions as:
• What should you do if you have a question or problem
concerning an electronic resource listed in the Harvard Libraries
website?
• Who do you go to for reliable e-resource expertise regarding
content, scope, and interface issues?
• When do you contact the stewarding library vs. OIS or COERS?
What kinds of resource issues?
• When is it appropriate to communicate e-resource news and
enhancements via the new ERESINFO and/or HULINFO?
Where do you go for help with an
e-resource problem or question?
OIS?
COERS?
Stewarding
Library?
Office for Information Systems (OIS)
http://hul.harvard.edu/ois/
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OIS oversees and implements the acquisition and licensing of e-resources as
well as all of the centralized technology services that provide access to eresources.
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The E-Resource Management and Licensing unit within OIS performs or
coordinates most of the following e-resource management activities:
– E-resource policies and procedures
– License information and compliance
– Care and feeding of major vendors
– Renewal and retention decisions
– Ejournal management
– Fiscal management and oversight
– Portal (soon to be MetaLib) and SFX implementation
– Provision of usage statistics
Communicating about e-resources
Office of Information Services - OIS
When should OIS be contacted?
What types of e-resource issues?
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General troubleshooting - Submit e-resource problems via the Portal Comment
Form, after checking the Known Problems & Scheduled Downtime page.
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Acquisitions and licensing information are now available through Harvard ERM's
librarian interface
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Contact the Digital Acquisitions Librarian (Lauren Moffa) for:
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trial information
orders and implementation status
ejournal access and registration
Contact the Program Manager, E-Resource Management and Licensing (Ivy
Anderson) for:
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licensing information
e-resource policy
activities within NERL and/or DACC
financial information
What is COERS?
Committee on Electronic Resources and Services
• Oversees and coordinates the evaluation of online resources
through a program of stewardship, relying on the full
participation of the HUL community and the endorsement of the
DACC in this endeavor.
• Serves as an information exchange and resource for Harvard
librarians with regard to online resources.
• Stewards a number of selected resources in teams.
• http://hul.harvard.edu/cmtes/ulc/coers
Communicating about e-resources
COERS
When should COERS be contacted?
What types of e-resource issues?
• With questions or suggestions about an
interface or platform, beyond a single resource
• With suggestions for the Stewards Toolbox
• If you have questions or suggestions about
stewardship or resource evaluation in general
• Contact [email protected]
Stewarding Library
What is the Stewardship Program?
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Program for on-going e-resource management.
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Each e-resource in the Harvard Libraries portal is
assigned to a principal stewarding library.
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The library designates one person as its primary
contact point for stewardship activities, called the
Library Steward Coordinator.
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Responsibilities: resource expertise, resource
monitoring, renewal evaluations, portal information,
community building, feedback to COERS.
Electronic Resource Stewardship
A brief History and Evolution of the Model
Pilot program of individual resource stewards
started in 1999.
Stewardship Roadshow 2003: presentations to
library community to raise visibility of program,
outline management issues, solicit input on
future structure of stewardship program
Library Stewardship: Proposed in spring 2004,
endorsed by DACC and ULC.
Communicating about e-resources
Stewarding Libraries
When should the Stewarding Library be contacted?
What types of e-resource issues?
• For resource expertise – help with content, scope, interface
• If you have specific suggestions about the resource content,
interface, or configuration
• If you have developed a user guide that would benefit the
community as a whole, or have an idea for one to be developed
• If you have recommendations for training and outreach
Stewardship Toolbox
http://hul.harvard.edu/digacq/steward/
What is it?
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A Library Stewardship Program resource for the
Harvard library community
What’s in it?
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Directory of stewarding libraries and coordinators
Specific stewardship responsibilities
Re-evaluation guidelines for renewal
Troubleshooting information in general
Library stewardship Q&A
E-Resource Management System (ERM)
http://lib.harvard.edu/ERMpublic/
When should you consult the ERM?
The ERM provides a wealth of information, including:
• Stewarding library and steward contact information for
each e-resource
• Detailed licensing information
• Acquisitions data for shared e-resource purchases
• Information about new and pending resources
• Access to trials and real-time comment capability
• Technical and bibliographic information
• Links to statistics at the title level
Please note: The ERM does not include individual e-journal
titles in aggregated databases
ERESINFO:
a new e-resource discussion list for Harvard librarians
http://hul.harvard.edu/hullists/
What should you use ERESINFO for?
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OIS:
– New resource offers from vendors or NERL
– Vendor updates and announcements (major updates to hulinfo as well)
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Stewards:
– Vendor updates and announcements of general interest (new releases, etc.)
– Downtime notices (but post major downtime notices to hulinfo as well)
– Requests for evaluation input
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Non-stewards:
– Questions about an e-resource
– General discussion and information-sharing