Transcript Critical Success Factor (CSF) Analysis

Critical Success Factor (CSF) Analysis
These slides are intended to help a process or
department to identify the Critical Success Factors
of their key process(es). The example used in the
slides is of a project management function (PM) but
the slides can be adapted to reflect any part of an
organisation.
There is a session plan available to help your
understanding of how to use these slides:
www.tesseracts.com/Files/CSF_Analysis.doc
Please do not attempt to use these slides as part of
a presentation until you have read and fully
understood the relevant sections of the website,
you know how each slide builds, and you are clear
on the points you wish to make with them
© Tesseract Management Systems / Managing by Design / 2002 -
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SCOPE OF PM
Research & NPD
Gate Panels &
Executive
Project
Management
Business
Development,
3rd Parties
(Acquisitions &
Licences / Suppliers
& Raw Materials
Commercialisation,
Direct Markets,
Customers,
Innovation
Specialists
Manufacturing,
Planning, Order
Fulfilment, Sourcing
Regulatory affairs,
Safety, Tox, Clinical
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R&D
Manuf
PM
SCOPE OF PM
…?
What are the groups that have
boundaries with PM?
Customer departments/organisations?
Supplier departments/organisations?
Departments/organisations that affect us?
Departments/organisations that we affect?
…?
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R&D
Manuf
PM
SCOPE OF PM
…?
How do responsibilities map out?
Write out the specific responsibilities that sit either
side of each interface on our map
Clearly write each distinct responsibility on a
separate post-it note, and stick the note up to reflect
where that responsibility rests
Where it is not clear where responsibility rests, split
down the post-it note until it is clear
Ensure we reflect responsibilities for those aspects
of our scope that may be under dispute
If you cannot agree with colleagues where a post-it
should sit, stick a red dot on it
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EXAMPLE RESPONSIBILITY PHRASES
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IMPACT OF PM
What is success for PM?
R&D
Impact
Manuf
Impact
Impact
Impact
PM
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
…?
Impact
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R&D
Impact
Manuf
Impact
Impact
Impact
IMPACT OF PM
PM
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
…?
Impact
What is success for PM?
Identify the specific impact we will need to have
across each of our boundaries to be successful
Word these impacts as objectives (ensure they are
clear & unambiguous) and create pink post it notes
and stick them in the areas that the impact will need
to take place
Read what others are putting up, and reconcile them
into a clear picture
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EXAMPLE IMPACT PHRASES
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KEY RESPONSIBILITIES FOR PM
What do we have to get right?
R&D
Impact
Manuf
Impact
Impact
Impact
PM
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
…?
Impact
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KEY RESPONSIBILITIES
FOR PM
R&D
Impact
Manuf
Impact
Impact
Impact
PM
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
…?
Impact
What do we have to get right?
Within the responsibilities of PM, identify those
responsibilities that you see as being the most
critical to ensuring our impact and success
Also identify those responsibilities currently held by
others that are critical to our success, and most in
need of our influence to ensure they are right
From the total list, identify the five that you see as
most critical to get right over the next 1-3 years and
stick a red dot against them
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CRITICAL SUCCESS FACTORS
What do we need to control?
R&D
Impact
Manuf
Impact
Impact
Impact
Impact
CSF
PM CSF
Impact
Impact
Impact
Impact
CSF
Impact
Impact
Impact
Impact
…?
Impact
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EXAMPLE CSF PHRASES
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R&D
CRITICAL SUCCESS
FACTORS
Impact
Manuf
Impact
Impact
Impact
Impact
CSF
PM CSF
Impact
Impact
Impact
Impact
CSF
Impact
Impact
Impact
Impact
…?
Impact
What do we need to control?
Look back at those responsibilities that you see as
most critical to get right over the next 1-3 years
(those with red dots against them)
Consider (particularly for those that are outside of
our control) what we need to achieve to ensure those
responsibilities will be fulfilled to our satisfaction
Write these up clearly and unambiguously on green
post-it notes
Review what others have written, and where
appropriate reconcile your post-it notes
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R&D
Impact
Manuf
Impact
Impact
Impact
WHERE ARE WE NOW?
Impact
CSF
PM CSF
Impact
Impact
Impact
Impact
CSF
Impact
Impact
Impact
Impact
We have a vision
We have a map:
Our responsibilities
Our critical success factors
…?
Impact
Do we now have sufficient clarity to draw our
objectives from these?
R&D
Impact
Manuf
Impact
Impact
Impact
PM CSF
CSF
Impact
Impact
Impact
Impact
Impact
CSF
Impact
Impact
Impact
Impact
…?
Impact
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R&D
Impact
Manuf
Impact
Impact
Impact
OBJECTIVES OF PM
Impact
CSF
PM CSF
Impact
Impact
Impact
Impact
CSF
Impact
Impact
Impact
Impact
…?
Impact
How do the pink and green post-it
notes compare with our existing objectives for PM?
What is the reason for any differences?
Do we need to add in any further post-it notes?
What then are our new objectives for PM?
Create an affinity of the pink, green and PM-yellow
post-its (and any new ones we have added)
Name the groups as clear objectives for PM
Do these reflect a practical step toward our vision?
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