Transcript Results and Performance Accountabilty, Decision

Results Based Accountability
Basics
An Introduction to RBA
Standard Training Slides Sponsored by the Ministry of
Social Development
Results Based Accountability
The Fiscal Policy Studies Institute
Santa Fe, New Mexico
Websites
raguide.org
resultsaccountability.com
Book - DVD Orders
sheapita.co.nz
amazon.com
resultsleadership.org
How could RBA add value to you?
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Key RBA concepts
• 2 key types of accountability:
– Population
– Performance
• 3 types of performance measures:
– How Much
– How Well
– Better Off
• 7 questions that take you from talk to action
• From Ends to Means: Change our thinking and approach
- from what we do, to what we achieve
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Results Based Accountability
is made up of two parts:
Population Accountability
about the wellbeing of
WHOLE POPULATIONS
For Communities – Cities – Districts – Countries
E.g. All Rangatahi/Youth in Te Tai Tokerau, All Migrants in Nelson
Performance Accountability
about the wellbeing of
CLIENT GROUPS
For Teams - Providers – Programmes - Agencies – Service Systems
E.g. Clients of Services, Collectives, Ministries or the Health System
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Performance
Population
Definitions
• RESULT / OUTCOME
– A condition of wellbeing for children, adults, families or communities
All Tamariki in Hamilton are Born Healthy, Safe Roads, Nurturing
Whānau/Families, A Prosperous Economy
• INDICATOR / BENCHMARK
– A measure which helps quantify the achievement of a result.
Rate of low-birth weight babies, Rate of road crashes,
Rate of child abuse and neglect, Unemployment rate
• PERFORMANCE MEASURE
– A measure of whether a programme, agency or service system is
working. Three types
1. How much did we do?
2. How well did we do it?
3. Is anyone better off? = Client Results / Outcomes
From Ends to Means
Performance
Population
From Talk to Action
RESULT / OUTCOME
ENDS
INDICATOR / BENCHMARK
PERFORMANCE
MEASURE
MEANS
Client result = Ends
Service delivery = Means
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Population
Accountability
For whole populations in a geographic area
Mark Friedman (author)
www.resultsaccountability.com
www.raguide.org
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The 7 Population Accountability
Questions
1.
2.
3.
4.
5.
6.
7.
How do we define our Population and what are the quality of life
conditions we want for them? (Population & Results)
What would these conditions look like? What would be different?
(Experience)
How can we measure these conditions? (Indicator)
How are we doing on the most important of these measures?
(Baseline data and Story)
Who else has a role to play in doing better? (Partners)
What works to do better? (What works)
What do we propose to do? Including no-cost and low-cost ideas
(Action Plan)
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Christchurch City Community Outcomes
•
A safe city
•
A city of inclusive and diverse communities
•
A city of people who value and protect the natural environment
•
A well governed city
•
A prosperous city
•
A healthy city
•
A city of recreation, fun and creativity
•
A city of lifelong learning
•
A city that is attractive and well designed
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Performance Accountability
For clients of programmes, agencies, teams and
service systems
Mark Friedman (author)
www.resultsaccountability.com
www.raguide.org
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The 7 Performance Accountability
Questions
1.
2.
3.
4.
5.
6.
7.
Who are our clients? (Client Group)
How can we measure if our clients are better off? (Client Result /
Outcome)
How can we measure if we are delivering services well? (Quality
Measures)
How are we doing on the most important of these measures?
(Baseline Data and Story)
Who are the partners that have a role to play in doing better? (Partners)
What works to do better? (Research Evidence)
What do we propose to do? Including no-cost and low cost ideas.
(Action Plan)
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Performance Accountability
Getting from talk to action
Client Group
Performance Measures
Effect
Effort
Quantity
Quality
How much
did we do?
How well
did we do it?
Is anyone
better off?
#
%
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Social Services Example
Effort
Quantity
Quality
How much did we do?
How well did we do it?
# of young people (clients)
receiving job training /
mentoring services
% clients who complete
the job training /
mentoring programme
Effect
Is anyone better off?
# of clients who move off
a working age benefit and
into employment (at 6
months and at 12 months)
% of clients who move off
a working age benefit and
into employment (at 6
months and at 12 months)
Separating the Wheat from the Chaff
Types of performance measures found in each quadrant
How much did we do?
How well did we do it?
# Clients/customers
served
% Common measures
# Activities (by type
of activity)
% Activity-specific
measures
e.g. client staff ratio, workload ratio, staff
turnover rate, staff morale, % staff fully
trained, % clients seen in their own language,
worker safety, unit cost
e.g. % timely, % clients completing activity,
% correct and complete, % meeting standard
Is anyone better off?
% Skills / Knowledge
#
#
#
#
(e.g. parenting skills)
Point in Time
vs. Point to Point
Improvement
% Attitude / Opinion
(e.g. toward drugs)
% Behavior
(e.g. School attendance)
% Circumstance
(e.g. working, in stable housing)
How Population & Performance
Accountabilities Fit Together
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THE LINKAGE Between POPULATION and PERFORMANCE
POPULATION ACCOUNTABILITY
Result: Healthy Safe Young People
Youth crime rates
POPULATION
RESULT
Contribution
relationship
PERFORMANCE ACCOUNTABILITY
Mentoring Programme for Young Offenders
# young people
on programme
% meeting
weekly with
mentor
# reoffending
% reoffending
CLIENT
RESULTS/OUTCOMES
Alignment
of measures
Appropriate
responsibility
Different kinds of progress
1. Data
a. Population indicators:
Reporting on curves turned: % increase or decrease of the graphed data (e.g. the
baseline).
b. Performance measures:
Client group progress and improved service delivery:
How much did we do?
How well did we do it?
Is anyone better off? E.g. Skills/Knowledge, Attitude/Opinion, Behaviour Change,
Circumstance Change
2. Accomplishments
Other positive activities accomplished, not included above.
3. Stories
Real stories that sit behind the statistics that show how individuals are better off e.g.
case studies, vignettes, social media clips.
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Key RBA concepts
• 2 key types of accountability:
– Population
– Performance
• 3 types of performance measures:
– How Much
– How Well
– Better Off
• 7 questions that take you from talk to action
• From Ends to Means: Change our thinking and approach
- from what we do, to what we achieve
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IN CLOSING
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Kia ora / thank you!
WEBSITES:
www.raguide.org
www.resultsaccountability.com
BOOK /DVD ORDERS:
www.sheapita.co.nz
www.trafford.com
www.amazon.com
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