Transcript Document

Cross-Cultural Business
Communication
The CCBC project
aims at establishing an ICT based environment whereby an
international network of institutions/ teachers/ students provides a
setting for students to carry out realistic transactions and
negotiations between virtual business enterprises. It also provides a
platform for practicing business English communication skills, ICT
skills and for enhancing students’ ICC skills. Based on an integrated
skills approach and process learning methods, the CCBC teaching
module - a cross-curricular teaching module - leads the students
through near real-life assignments, intertwining business English,
Call, ICC with business communication insights.
The CCBC Project structure
The CCBC Project Coordination
O
B
J
E
C
T
I
V
E
S
To
To
To
To
To
D
set up an international network of institutions/teachers/students P I
U S
WP 1
B S
L E
develop the CCBC teaching module including BE, ICC, CALL
I
M
S&I
develop the CCBC Student’s
WP2/I Book and Student’s Portfolio
H N
I
A
N T
refine the application of the CCBC Web page (Forum, DLE)
G I
O
WP 3
N
refine teaching methods & develop the CCBC Trainer’s Portfolio
Piloting
of teaching materials WP4
and methods, evaluation
WP2/II
Partner
Timin
g
UP - FHS
The
CCBC
Project
1st
Phase
Oct 01- April 02
Meeting
s
May – Sept 02
Coordination
Bled
Coordination
Testing Network &Teaching
Methods
Plymouth
CCBC Syllabus, Framework, Units 2,
5,13,14, Self-assessment Grid, CCBC
Portfolio
SHSWG
Gropiusring
BHAK Wien 13
Student’s, Trainer’s
Guidelines
Testing Network &Teaching
Methods
BU – ES
Bled
Plymouth
CCBC Portfolio
Unit 4, 7, 9
Bled
Unit 6, 9
Plymouth
TT
Testing Network &Teaching
Methods
Bled
Plymouth
CCBC Module, Self- assessment Grid,
Unit 1, 8, 11
Testing Network &Teaching
Methods
Bled
Unit 2, 3, 5, 10, 11
Testing Network &Teaching
Methods
Bled
Plymouth
Distance learning exercises
Unit 5, 10
Testing Network &Teaching
Methods
Bled
Unit 1, 8, 12
UP - FPP
Website administration
Bled
BSSSS
Testing Network &Teaching
Methods
Plymouth
UO – EF
Testing Network &Teaching
Methods
UL – EF
ITC G. Marchetti
ZHS Winterthur
Plymouth
Plymouth
Unit 2, 6, 12
Additional materials
revision
Partner
Timing
UP - FHS
Oct 02 – May 03
Meetings
June – August 03
Dissemination
coordination
Tallinn
Coordination & administration
coordination
Materials Revision
Koper
Materials revision & refinement
IATEFL Brighton
LdV Brussels
Piloting
The
CCBC
Project
2nd
Phase
SHSWG
Gropiusring
Testing Teaching Approach
BHAK Wien 13
Testing Teaching Approach
BU – ES
TT
Tallinn
IATEFL Brighton
Koper
Locally
Piloting
Tallinn
Testing Teaching Approach
Koper
Materials Revision
Tallinn
Group coordination
Koper
Trainer’s Portfolio
locally
Materials refinement & formatting
locally
Unit 3
IATEFL Brighton
Testing Teaching Approach
UL – EF
Group Coordination
Testing Teaching Approach
ITC G. Marchetti
Tallinn
Koper
CCBC Forum
Testing Teaching Approach
ZHS Winterthur
Testing Teaching Approach
UP - FPP
Website administration
BSSS
Testing Teaching Approach
UO – EF
Piloting
locally
IATEFL Brighton
Koper
locally
Koper
locally
BC - ELTeCS
Koper
Testing Teaching Approach
ASE
Piloting
Testing Teaching Approach
UP – FM
Piloting
Tallinn
Copy-right administration
IATEFL Brighton
Koper
Tallinn
locally
Unit 6, 8
BC - ELTeCS
Partner
Sept - Nov 03
UP - FHS
coordination
BHAK Wien 13
Nov 03 – Jan 04
Publishing
coordination
Group coordination
Piloting
CCBC Student’s Portfolio, Student’s Book
Transaction testing
Piloting
CCBC Student’s Portfolio
Tutoring
The
CCBC
Project
3rd
Phase
BU – ES
Group coordination
Piloting
TT
Group coordination
Piloting
Revision & formatting
Tutoring
UL – EF
Transaction testing
Piloting
ITC G. Marchetti
Group coordination
Piloting
DLE
CCBC Forum administration
UP - FPP
Website administration
BSSS
Transaction testing
Piloting
UO – EF
Transaction testing
Piloting
ASE
Transaction testing
Piloting coordination
Tutoring
DLE, CCBC Best Production
UP – FM
Transaction testing
Piloting
CSA
Revision & proofreading
Piloting
Dissemination compilation
Transaction testing
FHS Koblenz
Transaction testing
Piloting
KUT
Transaction testing
Piloting
Book of Articles
The CCBC partnership
FHS Koblenz, Germany
Dr. Laurent Borgmann
PARTNER
since 2003
BHAK WIEN 13, Austria
Mag. Monika Reismueller
NW MEMBER
since 2003
ZWH Switzerland
Tessa Murter, prof.
PARTNER
Participating
2000-2001
HS Gropius
Germany
Gary McManama
prof.
PARTNER
Participating
1999 -2003
BHAK WIEN 13
Auatria
Mag.Inge Koch
PARTNER
since
1999
ZWH
Switzerland
Nick Bell, MA
PARTNER
Participating
2000-2003
Ceram Sophia
Antipolis, France
Gillian Rosner, prof.
PARTNER
since 2003
BSSS, India
Dr.Jagtar Chawla
PARTNER
since
1999
UO – EF, Croatia
Ljerka Rados, prof.
PARTNER
since
2000
ITC Marchetti,Italy
Antonella Pedretti
Prof
PARTNER
since
2000
UP – FHS
Neva Cebron, M.Phil.
COORDINATIOR
Since
1999
UZ – EF, Croatia
Dr.Visnja Spiljak
PARTNER
Participating
1999-2000
ASE, Romania,
Dr. Georgeta Ghiga
NW MEMBER
since
2003
UL – FPP, Slovenia
Roman Starin
engineer
WEB MASTER
since
1999
UL – EF, Slovenia
Zenja Kansky
Rozman, M.Sc.
PARTNER
since
1999
UP – FM, Slovenia
Silva Bratoz, M.Sc.
PARTNER
since
2002
ASE, Romania
Anca Codreanu
M.Phil.
PARTNER
since
2001
ASE, Romania
Estera Romelia
Stanus, M.Phil.
NW MEMBER
since 2003
TT Tallin, Estonia
Mari Uibo, M.Phil.
PARTNER
since
2000
GS Godolo, Hungary
Roxane Cser, prof.
PARTNER
Participating
1999-2001
BUES, Hungary
Reka Jablonkay
M.Phil.
PARTNER
since
2002
TT- Kuressaare
College,Estonia
Riia Nelis, prof.
NW MEMBER
since 2003
KTU - FH, Lithuania
Dr.Vilmante Lubiniene
NW MEMBER
since 2003
BUES, Hungary
Dr.Tunde Dokos
PARTNER
Participating
2001-2002
Transactions 2001/02
Group Coordinator
UP – FHS (Slovenia), Neva Cebron
sells to
TT (Estonia), Mari Uibo
BHAK Wien 13 (Austria), Inge Koch
TT (Estonia), Mari Uibo
sells to
UP – FHS (Slovenia), Neva Cebron
BHAK Wien 13 (Austria), Inge Koch
BSSSS (India), Jagtar Chawla
sells to
UP – FHS (Slovenia), Neva Cebron
TT (Estonia), Mari Uibo
BHAK Wien 13 (Austria), Inge Koch
sells to
UO – EF (Croatia), Ljerka Rados
BSSSS (India), Jagtar Chawla
UO – EF (Croatia), Ljerka Rados
sells to
BSSSS (India), Jagtar Chawla
ZHS Winterthur (Switzerland), Nick Bell
UL – EF (Slovenia), Zenja Kansky Rozman
sells to
UO – EF (Croatia), Ljerka Rados
ZHS Winterthur (Switzerland), Nick Bell
ZHS Winterthur (Switzerland), Nick Bell
sells to
UL – EF (Slovenia), Zenja Kansky Rozman
ITC G. Marchetti (Italy), Antonella Pedretti
BU – ES (Hungary), Tunde Dokos
sells to
SHSWG Gropiusring (Germany), Gary McManama
UL – EF (Slovenia), Zenja Kansky Rozman
SHSWG Gropiusring (Germany), Gary McManama
sells to
BU – ES (Hungary), Tunde Dokos
ITC G. Marchetti (Italy), Antonella Pedretti
ITC G. Marchetti (Italy), Antonella Pedretti
sells to
SHSWG Gropiusring (Germany), Gary McManama
BU – ES (Hungary), Tunde Dokos
Transactions 2002/03 – Group 1
Group Coordinator
TT (Estonia), Mari Uibo
ASE (Romania), Anca Codreanu
BSSSS (India), Jagtar Chawla
BHAK Wien 13 (Austria), Inge Koch
UP – FHS (Slovenia), Neva Cebron
UO – EF (Croatia), Ljerka Rados
sells to
UO – EF (Croatia), Ljerka Rados
ASE (Romania), Anca Codreanu
buys from
UP – FHS (Slovenia), Neva Cebron
BSSSS (India), Jagtar Chawla
sells to
UP – FHS (Slovenia), Neva Cebron
BHAK Wien 13 (Austria), Inge Koch
buys from
UO – EF (Croatia), Ljerka Rados
TT (Estonia), Mari Uibo
sells to
BHAK Wien 13 (Austria), Inge Koch
TT (Estonia), Mari Uibo
buys from
UP – FHS (Slovenia), Neva Cebron
UO – EF (Croatia), Ljerka Rados
sells to
UO – EF (Croatia), Ljerka Rados
UP – FHS (Slovenia), Neva Cebron
buys from
BSSSS (India), Jagtar Chawla
ASE (Romania), Anca Codreanu
sells to
BSSSS (India), Jagtar Chawla
TT (Estonia), Mari Uibo
buys from
BHAK Wien 13 (Austria), Inge Koch
ASE (Romania), Anca Codreanu
sells to
ASE (Romania), Anca Codreanu
BSSSS (India), Jagtar Chawla
buys from
BHAK Wien 13 (Austria), Inge Koch
TT (Estonia), Mari Uibo
Transactions 2002/03 – Group 2
Group Coordinator
UL – EF (Slovenia), Zenja Kansky Rozman
ZHS Winterthur (Switzerland), Nick Bell
ITC G. Marchetti (Italy), Antonella Pedretti
UP – FM (Slovenia), Silva Bratoz
BU – ES (Hungary), Reka Jablonkai
SHSWG Gropiusring (Germany), Gary McManama
sells to
ZHS Winterthur (Switzerland), Nick Bell
ITC G. Marchetti (Italy), Antonella Pedretti
buys from
BU – ES (Hungary), Reka Jablonkai
SHSWG Gropiusring (Germany), Gary McManama
sells to
UL – EF (Slovenia), Zenja Kansky Rozman
ITC G. Marchetti (Italy), Antonella Pedretti
buys from
UP – FM (Slovenia), Silva Bratoz
BU – ES (Hungary), Reka Jablonkai
sells to
UL – EF (Slovenia), Zenja Kansky Rozman
ZHS Winterthur (Switzerland), Nick Bell
buys from
UP – FM (Slovenia), Silva Bratoz
SHSWG Gropiusring (Germany), Gary McManama
sells to
BU – ES (Hungary), Reka Jablonkai
SHSWG Gropiusring (Germany), Gary McManama
buys from
ZHS Winterthur (Switzerland), Nick Bell
ITC G. Marchetti (Italy), Antonella Pedretti
sells to
UP – FM (Slovenia), Silva Bratoz
SHSWG Gropiusring (Germany), Gary McManama
buys from
UL – EF (Slovenia), Zenja Kansky Rozman
ZHS Winterthur (Switzerland), Nick Bell
sells to
UP – FM (Slovenia), Silva Bratoz
BU – ES (Hungary), Reka Jablonkai
buys from
UL – EF (Slovenia), Zenja Kansky Rozman
ITC G. Marchetti (Italy), Antonella Pedretti
Transactions 2003/04 – Fast Track 1 & 2
Group Coordinator
BU – ES (Hungary), Reka Jablonkai
UL – EF (Slovenia), Zenja Kansky Rozman
FHS Koblenz (Germany), Laurent Borgmann
Group Coordinator
TT (Estonia), Mari Uibo
UP – FM (Slovenia), Silva Bratoz
CSA (France), Gillian Rosner
sells to
UL – EF (Slovenia), Zenja Kansky Rozman
buys from
FHS Koblenz (Germany), Laurent Borgmann
sells to
BU – ES (Hungary), Reka Jablonkai
buys from
FHS Koblenz (Germany), Laurent Borgmann
sells to
BU – ES (Hungary), Reka Jablonkai
buys from
UL – EF (Slovenia), Zenja Kansky Rozman
sells to
CSA (France), Gillian Rosner
buys from
UP – FM (Slovenia), Silva Bratoz
sells to
TT (Estonia), Mari Uibo
buys from
CSA (France), Gillian Rosner
sells to
UP – FM (Slovenia), Silva Bratoz
buys from
TT (Estonia), Mari Uibo
Transactions 2003/04 – Mellow Track
Group Coordinator
UP – FHS (Slovenia), Neva Cebron
ASE (Romania), Gigi Ghiga
BSSSS (India), Jagtar Chawla
ASE (Romania), Estera Romelia
Stanus
KUT (Lithuania), Vilmante Liubiniene
BHAK Wien 13 (Austria), Inge Koch
sells to
ASE (Romania), Estera Romelia Stanus
KUT (Lithuania), Vilmante Liubiniene
buys from
ASE (Romania), Gigi Ghiga
BSSSS (India), Jagtar Chawla
sells to
UP – FHS (Slovenia), Neva Cebron
KUT (Lithuania), Vilmante Liubiniene
buys from
BSSSS (India), Jagtar Chawla
BHAK Wien 13 (Austria), Inge Koch
sells to
UP – FHS (Slovenia), Neva Cebron
ASE (Romania), Gigi Ghiga
buys from
ASE (Romania), Estera Romelia Stanus
BHAK Wien 13 (Austria), Inge Koch
sells to
BSSSS (India), Jagtar Chawla
BHAK Wien 13 (Austria), Inge Koch
buys from
UP – FHS (Slovenia), Neva Cebron
KUT (Lithuania), Vilmante Liubiniene
sells to
ASE (Romania), Gigi Ghiga
BHAK Wien 13 (Austria), Inge Koch
buys from
UP – FHS (Slovenia), Neva Cebron
ASE (Romania), Estera Romelia Stanus
sells to
BSSSS (India), Jagtar Chawla
ASE (Romania), Estera Romelia Stanus
buys from
ASE (Romania), Gigi Ghiga
KUT (Lithuania), Vilmante Liubiniene
Transactions 2003/04 – Star Track
Group Coordinator
ITSC G. Marchetti (Italy), Antonella Pedretti
BHAK Wien 13 (Austria), Monica Reismueller
ASE (Romania), Anca Codreanu
KC TT (Estonia), Riia Nelis
UO – EF (Croatia), Ljerka Rados
sells to
BHAK Wien 13 (Austria), Monica Reismueller
KC TT (Estonia), Riia Nelis
buys from
ASE (Romania), Anca Codreanu
UO – EF (Croatia), Ljerka Rados
sells to
ITC G. Marchetti (Italy), Antonella Pedretti
UO – EF (Croatia), Ljerka Rados
buys from
ASE (Romania), Anca Codreanu
KC TT (Estonia), Riia Nelis
sells to
ITC G. Marchetti (Italy), Antonella Pedretti
BHAK Wien 13 (Austria), Monica Reismueller
buys from
KC TT (Estonia), Riia Nelis
UO – EF (Croatia), Ljerka Rados
sells to
ASE (Romania), Anca Codreanu
UO – EF (Croatia), Ljerka Rados
buys from
ITC G. Marchetti (Italy), Antonella Pedretti
BHAK Wien 13 (Austria), Monica Reismueller
sells to
ASE (Romania), Anca Codreanu
KC TT (Estonia), Riia Nelis
buys from
ITC G. Marchetti (Italy), Antonella Pedretti
BHAK Wien 13 (Austria), Monica Reismueller
The CCBC Syllabus Plan
INTRODUCTIONS- students, institutions, countries
Formal/
Informal registers
Giving – getting
information
Text processing
Team building
Raising intercultural awareness & Compilation of geo-political data
BE as
“lingua franca”
Stereotypes &
Cultural identities
Search engines
& CCBC Forum
National symbols
& currencies
Setting up a virtual company: assignment of responsibilities and markets
Titles &
positions
Types of
businesses
Company structure
ICC
E-mailing
Developing a company profile, designing a logo and an advertisement
Specialist
vocabulary
Company’s Vision
& Mission
Market research
HTML
applications
Foreign markets
Transaction chain via email: enquiry, offer, order… complaint, adjustment
CCCCC
principles
Layout & structure of
a business letter
Trade terms
& conditions
Electronic dictionaries
& model letters
Translation
strategies
collocations
Business meetings, negotiations, telephoning, presentations
Specialist
vocabulary
Types of
meetings
Negotiating
styles
Structure of
presentations
Agendas &
minutes
Business
etiquette
Compilation of a business report and intercultural observations
Structure of
reports
Feedback &
evaluation
Rhetoric
patterns
Tables, charts,
graphs
ICT skills for
presentations