Transcript customer experience

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Name, Title
Date
Today, we live in a
mobile-first, cloud-first world
Enterprise leaders are reimagining their businesses
Outperforming
enterprises are
%
54
more
CEO’s
digital
savvy
likely to
best
indicator
of
business
performance
79% of C-level executives
CEO priorities
engaged
employees
satisfied
customers
believe they make
better and faster tech
decisions than IT
27%
of tech budgets
controlled by
departments
other than IT
Enhancing
the customer
experience
3/4 decision
makers
top priority
7 in 10
60%
Growing
expectation
CxOs believe
social/digital
interaction is the
new imperative
Transforming
to a digital
business
70%CIOs
of
Would
increase
risk
to reduce
IT costs
Becoming more
responsive
and accelerate
business agility
of CxOs now look to partners who will
have an equal hand in creating
business value
enhancing customer experience
Responding to
ongoing needs for
efficiency and growth
dual goals
exploiting a
fundamentally different
digital paradigm
Make/sell
business
model
Sense/
respond
business
model
personal,
individualized
service
Leading enterprises are transforming to digital
Realizing the
branch of the
future today
Transforming the
travel experience
Providing
proactive service
Accelerating
decision making
Unleashing latent
talents and
sparking innovation
Nedbank reduced queue
times in the branch by
delivering a new video
banking service that connects
clients face-to-face with
experts in a call center.
Delta is providing travelers
with new conveniences via
its Fly Delta app and easy inflight purchases, plus saves
1.2M gallons of fuel annually
with electronic flight bags.
ThyssenKrupp Elevator
continuously monitors data
from “things” in 1.1 million
elevators around the world
to fix them before they
break.
Lotus F1 Team is analyzing
and sharing data from over
200 sensors to make the calls
that make the difference
between winning and losing.
Coles built an employee
portal that is driving a sense
of allegiance and pride in
Coles that translates into
superior customer service and
increased business.
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customer first
in every decision
Enhancing the
Breaking down the walls
of the traditional
workplace
customer experience
great customer
experiences
that they will want to share
connected technologies
Tapping into new
opportunities with the
Internet of Things
privacy
Protecting
Inspiring innovation
across the company
the
new initiative
Creating
Transforming to a
digital business
Starting with
mobile for every
Engaging with customers
across the channels
they want to use
Making information Helping employees to
security a top priority do their best work with
Connecting everything with the cloud
Finding new ways to
connect with
customers online
Anticipating
customer behavior
and needs
Becoming
more responsive
Building
teams
around the
customer
Making mobile
and social
“business as usual”
Putting the
Encouraging collaboration
across the business
of customers
Making every buyer feel understood
Understanding
your customer’s
industry
Becoming a responsive, customer-obsessed enterprise
Responding to customers
without delay
Working
smarter
Making it easy for
employees to get the
same view of
information
with intelligent
automation
Building infrastructure
to be flexible Moving faster to take
Empowering
the front line with direct access to
on new opportunities
information and tools
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We’re reimagining Microsoft…
Cloud OS
Digital
Work & Life
Experiences
Device OS &
Hardware
Our Core
Microsoft is the productivity and platform
company for the mobile-first and cloud-first world.
We will reinvent productivity to empower every
person and every organization on the planet to
do more and achieve more.
Our Microsoft technology environment
>1 million
devices hit the
Microsoft
network
“All of Microsoft
runs in the cloud”
180,000+
users
300,000
System Center
managed devices
100,000+
Empowering our field with
modern business apps and devices
Federated
business
intelligence
portfolio for
1,000
apps
513
site locations in
113 countries
Microsoft
employees
on Yammer
6.6 million
Lync calls
each month
4.5 million
Remote
connections
each month
210,000
Improving energy efficiency in
our buildings and datacenters
SharePoint
sites in the cloud
Providing great, useful apps
to our employees and vendors
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Reimagining the enterprise with Microsoft
Deliver fluid
experiences that
transcend time, place,
context, and device
1.5 billion
people use Windows
every day
200 million
Windows 8 licenses
More than
90% of
Fortune Global 100
Devices &
Mobility
Work like a
network in a
modern workplace
1.1 billion
people use Office
85% of
Fortune 500 +
8 million users
7 of the top 10
Fortune 500
companies
Cloud Productivity
& Enterprise Social
Unlock insights on
any data and make
smarter, faster
decisions
Respond more quickly
to changing business
needs with a flexible,
hybrid cloud
60%
57% of Fortune 500
of the Fortune 500
Rated highest for
supporting critical data
needs in
the cloud
Mission-critical
usage has jumped
2 in 3 servers
run Windows
Server
10%
Business Insights &
Mission Critical
2/3 enterprise
seats covered
Cloud
Platform
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Building the
city of the future
Envisioning
the future
Transforming businesses with
the Internet of Your Things
Improving customer
experiences with big data
Helping millions of victims of
cybercrime fight back every day
Skype Translator
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Reimagining the enterprise with Microsoft
Activating the
business
…with customer-centric
solutions.
Transforming to
digital
Empowering
people
…and protecting assets in a
mobile-first, cloud-first world.
…to be responsive and make
an impact from anywhere.
Global excellence in hybrid cloud services…
…culture of reliability, security and privacy…
…comprehensive and connected solutions…
…spanning consumer and business…
…familiar and fluid experiences
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Reimagining the enterprise with Microsoft
Next steps
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microsoft.com/enterprise
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