V

2012.13

Agenda

• Week ‘

1’

Meeting Review • New Business – – Fundraising/Community Service ‘Job’ Opportunity • Resources – List sign-up • Week 2 Topic: –

Intro to Computer Repair

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Week 1 Meeting Review

• Intro to CPUs – – What did you think?

Did you answer the poll question?

• Weekly poll – Any follow-up questions?

• How CPUs are made: – Click here • Slides – http://ahstechcrew.org/content/ Avon High School Tech Crew 3

New Business

• Sub-groups – – – – Graphics Web Design App Development Other?

• Email me with interest!

• A word on participation … Avon High School Tech Crew 4

New Business

• Fundraising : Why do we need funds?

– – To Build a system

~$700-$900

Senior Banners • Community – Helping Seniors w/ Computer Problems • Job Opportunity – Run scorer’s table at home basketball games – – – Create graphics Some audio/music $10/per game Avon High School Tech Crew 5

Future Meeting Preview NETWORK GAMING STORAGE OPERATING SYSTEM PERIPHERALS CLOUD I/O CPU GRAPHICS MEMORY VIRTUAL NETWORK GRAPHICS LANGUAGES DATA & DATABASES APP DEVELOPMENT

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Future Meeting Preview

• Included in each topic: – Guest Speaker* – – – – – – – – Brief History Definition Technical Overview Trends Classroom/Online Challenges Hands on (when practical) Additional Content/Links Project**

I/O NETWORK STORAGE GRAPHICS MEMORY CPU

*Not for every topic **Based on interest Avon High School Tech Crew 7

Tech Crew Resources

• AHS Tech Crew – – – – On the web: http://ahstechcrew.org

Follow us on Twitter:

#AHSTechCrew

Facebook: http://facebook.com/AHSTechCrew Subscribe to Mailing list: http://ahstechcrew.org/lists • Twitter – – If you have consent, consider an account NOT a requirement!

• T-Shirts – Limited sizes/colors Avon High School Tech Crew 8

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List Sign-Up

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Intro to Computer Repair

• Common Steps • Basic Workflow • Tools/Utilities • Resources • Next Steps Avon High School Tech Crew 10

Intro to Computer Repair

• Where should I start?

• 9 Common Steps: 1.

Identify the problem 2.

3.

4.

Question the user and identify any user changes to computer and perform backups before making changes Establish a theory of probable cause (question the obvious) Test the theory to determine cause Avon High School Tech Crew 11

Intro to Computer Repair

• Common Steps (cont) : 5.

6.

7.

8.

9.

Once theory is confirmed, determine next steps to resolve problem If theory is not confirmed, re-establish new theory or escalate Establish a plan of action to resolve the problem and implement the solution Verify full system functionality and if applicable implement preventative measures Document findings, actions and outcomes Avon High School Tech Crew 12

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Basic Workflow

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Tools/Utilities

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Intro to Computer Repair

• Recommended Tools – – – PC Toolkit (~$20) Multimeter (~$20) Magnifying Glass w/light (~$8) Avon High School Tech Crew 15

Intro to Computer Repair

• Recommended Tools (cont.) – Utilities • Boot CD/DVD • USB Drive • External Drive/Backup • Anti-Virus/Malware Avon High School Tech Crew 16

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Resources

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Resources

• Online Resources – – – Manufacturer’s Site Forums Blogs • Books • But … it’s all about Experience Avon High School Tech Crew 18

Next Steps?

• CompTIA A+ – Credential provides foundation-level knowledge and skills necessary for a career in PC repair and support – – – More efficient troubleshooting Improved career advancement More insightful problem solving Avon High School Tech Crew 19

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Are you ready?

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Intro to Computer Repair

• Real Scenario • Today, I’m your customer!

• Break into groups: • What’s your plan?

• 10 minutes • Where would you start?

• What questions would you ask?

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Questions/Comments?

Scott Seighman [email protected]

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