The Property Management Systems and Interfaces
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Transcript The Property Management Systems and Interfaces
The Property
Management System
and Interfaces
Chapter 7
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
Interview
Gary Cooke
Industry Manager-Hospitality and Food Service
Microsoft
Software and platform foundation
ASP’s to play a significant role in the future
Technology to create more options for
hoteliers
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
1. Introduction
Property Management Systems - PMS
Evolving
Complex
Peer
to Peer (P2P)
Same application installed on more than one
computer
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
Introduction
PMS - Centric
Model
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
2. PMS Functionality
PMS must be able to provide six basic functions
Enable
guests to make reservations
Enable guests to check-in/register when they arrive
and check-out/pay when they leave
Enable staff to maintain guest facilities
Account for guests’ financial transactions
Track guests’ activities for use in future sales efforts
Interface with other systems
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
PMS Functionality
Enable
guests to
make
reservations
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
PMS Functionality
Enable guests to check-in/register when
they arrive and check-out/pay when they
leave
At
front desk
Remotely
PDA
Remote terminal
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
PMS Functionality
Enable staff
to maintain
guest
facilities
Room
Type
Status
Occupant
Inspections
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
PMS Functionality
Account for guests’ financial transactions
Credit
Card Information
Address Information
Business
Home
Room
Rate
Room Charges
Night Audit
Collects
and Posts Room/Guest Data
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
PMS Functionality
Track guests’ activities for use in future
sales efforts
Information
relevant and beneficial to future
sales efforts
Accessed by:
CRS - Central Reservation System
CRM - Customer Relationship Management
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
PMS Functionality
Interface
with other systems
GDS
- Global Distribution System
CRS - Central Reservation System
must
integrate seamlessly even if from
different vendors
Sales
and Catering Applications
POS (F&B)
Retail Points
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
PMS Functionality
Interface
with other systems
HVAC
or EMS Systems
In-Room Amenities
Messaging
Security
Call Accounting System
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
3. Four Key Interfaces
Real-time interface with the GDS/CRS
The activities management system
Built-in revenue and yield management
The enterprise
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
Real-time Interface
GDS/CRS
Goal: to generate revenue
Complicated
due to different business models
and varying relationships between entities
Real-time: greater flexibility
Costly
to develop systems
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
Real-time Interface
Activities Management Systems
Internet Access
Sports/Sports
Lessons (Golf, tennis)
Swimming
Spa/Gym
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
Real-time Interface
Tracks guest room and activities
Cancels
appointments if guest cancels or
checks out
Guests do not have to enter information twice
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
Real-time Interface
Revenue and Yield Management Tools
Managing
room sales to maximize revenue
and profits
Examines multiple variables and provides
complex calculations
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
Real-time Interface
The Enterprise
Refers
to all systems - front and back
PMS (front)
Payroll, Purchasing, HR (back)
EAI
- Enterprise Application Integration
End goal:
of fewer redundancies
and increase in collaborative synergy
ERP
- Enterprise Resource Planning
BPI - Business Process Integration
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
4. GUI - Graphical User Interface
Interface
Intuitive
Fits
naturally with expectations
Ease of training
Multi-lingual
Includes Websites
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458
5. Summary
Understanding Property Management
Systems and its interfaces are vital to
management
Focal point of data collection
Additional Resources
www.hotel-online.com -daily news service
www.idg.net -online technology content
www.isworld.org -academic research
Technology Strategies for the Hospitality Industry
Nyheim, McFadden, & Connolly
© 2005 Pearson Education, Inc
Upper Saddle River, New Jersey 07458