Transcript The case of Elaine Bromiley…..

Chfg Advocate Programme
Progress, Lessons, Frustrations
Jane Reid
Background
• July 2009 CHFG presented to the National
Patient Safety Forum
• The Forum concluded it needed to ‘better
understand’ human factors to benefit an
informed discussion ref relevance to safety
agenda
• Forum requested a Sub group comprising
CHFG reps and members of the Forum, to
scope the issues and report back
Background
• Two meetings
• Conclusion of Senior Leaders/opinion formers
‘ we don’t know, what we don’t know
• an informed debate is dependent on an
appreciation/understanding of the subject
•Without understanding Forum members will be
unable to see how HF relates to their spheres of
responsibility
Reporting Back
• Subgroup recommended ‘Advocate
Programme’ to the Forum
• Planned approach : over time
• Advocate programme promoted by key opinion
leaders
• Programme activated
Next Steps
• Potential advocates identified from HF
experts and enthusiasts
• Advocate support workshop identified and
delivered ( Dec/Jan 2010)
Supported Start
• Key contacts – database and support of DoH
safety team
• Letter of introduction to the ‘advocate
programme’ sent to all members of the Forum
• Key events generated interest
• Mid Staffs Independent report
• All Party Health Select Committee Patient Safety Review
• Risky Business
Progress
• Early flurry of requests
• Initial meetings NHS III, Health Foundation
SHA’s Trusts, Professional Body, CNO’s office
Progress
• Haitus over the summer / change in govt
• Attention waned; ‘ loss of memory’ due variable
attendance at the Forum
Progress
• Attention waned; ‘ loss of memory’ ref variable
attendance at the Forum
• Haitus over the summer / change in govt
Progress
• HF back on Forum agenda September 10
• Planned meeting with BK, so no further offers
made
• MD including advocate ‘offer’ in invitation to
BK’s Meeting
Lessons
• Managing expectations
• Pairs
• Managing demands
arising from meeting;
unrealistic asks of CHFG
• De-brief
• Monkey on ‘whose’ back
!?
• Prop door open
• Follow up : 1 Action
Lessons
•
relationship management
• Power of personal
networks
• Image and corporacy
…… @chfg.org
• No ‘I’ in team
• Leadership for change
from the highest level
Next Steps
•
Chfg website and email
• Pairs
• De-brief
• Image and corporacy
…… @chfg.org
• Follow up
• Prop door open
Next Steps
• September : Meeting Sir B Keogh ;
(case for HF/relevance to NHS presented; Emphasis integration of HF vs
HF as an ‘add on’)
• Follow up meeting Sir B Keogh, December
‘same page/running start ; Advocate support
Watch this space …………
www.chfg.org
Thank you……