Transcript 2006 PLA Conference Highlights

South Central Library System presents…
2006 PLA Conference Highlights
A panel presentation on some of the
best events & sessions of the biennial
Public Library Association conference
Conference Links
PLA Conference Program:
http://www.placonference.org/programming_schedule.cfm
PLA Conference blog:
http://www.plablog.org
Handouts & Audiotapes:
http://www.placonference.org/handouts_audiotapes.cfm
(handouts not yet available, 3/31/06)
Andy Barnett
McMillan Memorial Library
Wisconsin Rapids
Reinventing III: the Customer-Centered Library. How to Stop
Tweaking and Start Doing It with 12 NEW Steps for 2006.
(Karen Hyman of the South Jersey Regional Library Cooperative.)
1.Care.
2.Think like a customer.
3.See the problems.
4.Change your approach…not the customer.
5.Abandon victimhood.
6.Organize your library to support quality service.
Andy Barnett
McMillan Memorial Library
Wisconsin Rapids
Reinventing III: the Customer-Centered Library. How to Stop
Tweaking and Start Doing It with 12 NEW Steps for 2006.
(Karen Hyman of the South Jersey Regional Library Cooperative.)
7.Walk through everything.
8.Get the “book” into their hands.
9.Transform the library experience.
10.Overcome overdues.
11.Take the library to the people.
12.Make something happen.
Andy Barnett
McMillan Memorial Library
Wisconsin Rapids
• Trading Spaces: How to Transform a Library
Like Yours in Nine Months with the Money
You Have Right Now (Karen Hyman with
Mount Laurel Library). Program handouts at
http://www.sjrlc.org/tradingspaces/TradingSpacesPLA06.pdf.
• Mildly Delirious Libraries: Re-creating Your
Library from Top to Bottom (West Palm
Beach PL http://www.wpbpl.com ) .
Andy Barnett
McMillan Memorial Library
Wisconsin Rapids
• The Lost Have Been Found (KCLS Roving
Reference Model)
• You are, but IM: Connecting Young Adults
and Libraries
http://www.connectingya.com/CYPD2005.ppt
• Good To Great: How to Rethink,
Reconfigure and Revitalize your Library into
Greatness! (Cate McNelly of Richmond PL)
Cheryl Becker
South Central Library System
• How People Use the Internet: Results from the
Pew Project
• Before the Auditors Come: Secure Cash
Handling Practices and Point of Sale Systems
• 7 Tools for Improving Your Workplace
• Get the Whole Shebang, or Expect More From
Your Friends and Foundation
• Reinventing III: The Customer Centered
Library. . .
Cheryl Becker
South Central Library System
• Also attended sessions on
– Funding and politics
– Library as place for informed citizen dialogue
– “Beyond the bake sale”
– Demonstrating results
– Organizational values/ethics
• Also picked up handouts for sessions I
didn’t attend!
Cheryl Becker
South Central Library System
• Before the Auditors Come (“Talk Table”)
– Maricopa County, AZ. Had failed their audit 6
years running
– Doing wrong:
• No documented procedures for cash handling
• More than one person at desk at same time taking
payments and using cash register
• Re-entering cash receipt information 5 times
Cheryl Becker
South Central Library System
• Before the Auditors Come (“Talk Table”)
• Things they started doing right:
– Procedures
– One person counts money at the end of the day. (has
backup)
– Included cash drawer management in requirements
for new automated system.
– Document processes and have a clear paper trail.
Cheryl Becker
South Central Library System
• Seven Tools for Improving Your Workplace
– Sara Laughlin, Bloomington Indiana
– The library's continuous improvement fieldbook : 29
ready-to-use tools
– Tools:
Mission-based agenda
Affinity diagram
Cause and effect diagram Cause analysis
Multivoting
Plus/Delta
Cheryl Becker
South Central Library System
Cause Analysis
The book isn’t on the shelf
Cause
Frequency
Severity
Detectability
Analysis
Score
Staff training
2
9
10
180
Cataloging
Backlog
6
10
10
600
Labeling
1
10
1
10
On reserve
5
8
10
400
Cause analysis Score = Frequency X Severity X Detectability
Cheryl Becker
South Central Library System
• Get the Whole Shebang
– Or, Expect More From Your
Friends/Foundation
– Staff from the Friends of the St. Paul Public
Library
– www.thefriends.org
– Create a long term vision
– Have high expectations
Cheryl Becker
South Central Library System
• Get the Whole Shebang
• Expectations:
– Fundraising (5-15% of library budget for
enhancements)
– Advocacy (increase library’s budget by 10-25%)
– Awareness (deliver at least 25% of library’s
messages)
– Programming (coordinate at least 50% of adult
programs)
Cheryl Becker
South Central Library System
• Books I learned about:
– Millennials Rising: the Next Great Generation / Neil
Howe
– Smart Mobs: The Next Social Revolution / Howard
Rheingold
– The Library's Continuous Improvement Fieldbook :
29 ready-to-use tools / Sara Laughlin
– Demonstrating Results: Using Outcome
Measurement in Your Library / Rhea Joyce Rubin
Vicky Billings
Portage Co. Public Library
Stevens Point
“10 Steps to a Culturally Responsive Library” (Yolanda J. Cuesta)
• Excellent 1st prg. I attended. Explained that diversity is both a
service issue & a management issue.
• Further explained why diversity is important for all levels of staff and
described the steps to reach cultural responsiveness. Also included
an assessment tool to determine “where we are in the process.”
• The steps included everything from #1 “walk the talk” – not just
recognize that diversity is important but making it happen at your
library, to #10 “integrate diversity into the library
culture/organization, i.e. have the appropriate signage, weave it into
existing, and make sure diversity training & all is an
ongoing/evolving process.
Vicky Billings
Portage Co. Public Library
Stevens Point
“Booktalking: From So-so to Sensational” (Chapple
Langemack & Melanie Workhoven)
• Chapple is a librarian from a regional library in Bellevue, Wash. and
Melanie is an actor at the Repertory Theatre in Woodinville, Wash.
• They discussed and gave tips on how to physically, mentally, and
materially prepare for booktalks and then deliver them with pizzazz.
• Interested folks from the audience gave spontaneous booktalks
(just the beginning) and then were critiqued and then gave the talks
over to incorporate the suggestions. The suggestions could easily
be applied anytime you have to do some public speaking, e.g. at a
PTO meeting, a Board meeting, a class you’re teaching, and so on.
• The program was valuable both a developing your craft and for
instilling confidence in yourself so as to perform your craft well.
Vicky Billings
Portage Co. Public Library
Stevens Point
“Guys Read” presented by panel consisting of Jon Scieszka, Erik
Kraft, Jarrett Krosoczka, and Tony DiTerlizzi.
• Each member of the panel described how they had gotten into
“reading” and how they now write and illustrate books, essentially
for kids.
• They spoke of the importance of helping boys enjoy reading and
what things may attract boys to books.
• I had attended the author lunch with Jon Scieszka and wanted to
hear more from him.
• Boys are fortunate that these four guys are around writing and
illustrating!
Sarah Cords
Madison Public Library
•
Out of this World: The Newest Science Fiction and Fantasy for Your
Patrons and You (Bonnie Kunzel and Diana Tixier Herald)
•
Looking for a Good Book? Developing an Online Reading Suggestion
Service (Andrew Smith, Barry Trott, Penelope Hamblin, Neil Hollands,
Charlotte Burcher)
•
How People Use the Internet (Lee Rainie, PEW Internet Project)
•
Reading Maps (Nancy Pearl and Neal Wyatt)
• Most interesting new product I saw: The Reader’s Advisor Online,
a new database from the publishers of the Genreflecting books.
You can take a tour at http://rainfo.lu.com/
Phyllis Davis
South Central Library System
• The Smartest Card: Get it! Use It!
– Metropolitan Group Tips
• Brand and Deliver@ your Library
– Nancy Davis & Pam Fitzgerald, the Ivy Group, Nancy Benner,
Montgomery County (Md.) Public Libraries
• The Art of the Sell: Courting the Ideal
Candidate during the Interview
Trudy Lorandos
Verona Public Library
• PLA Pre-Conference: Cultural Programming for Libraries:
Linking Libraries, Communities, and Culture (included book of
the same title by Deborah A. Robertson)
• Successful Folklore and Folklife Programs in Library Settings
American Folklife Center homepage:
http://www.loc.gov/folklife/
American Folklife Center American Memory collections:
http://www.loc.gov/folklife/onlinecollections.html
“The Learning Page” at LC:
http://memory.loc.gov/learn/index.html
Video conferences at the Library of Congress:
http://memory.loc.gov/learn/educators/video/index.html
Veteran’s History Project:
http://www.loc.gov/vets/
Deborah McCabe
Portage Co. Public Library
Stevens Point
• Trading Spaces: Transform a Library like
yours in 9 months www.sjrlc.org/tradingspaces
• Good to Great: How to Rethink,
Reconfigure, & Revitialize www.yourlibrary.ca
• Reinventing III: The Customer-Centered
Library
Ron McCabe
McMillan Memorial Library
Wisconsin Rapids
• Tour of Boston Public Library and purchase of
Upon the Objects To Be Attained by the
Establishment of a Public Library—Trustees of
the Public Library of the City of Boston, 1852.
www.scls.lib.wi.us/mcm/history/report_of_trustees.html.
• “Do They Hear Us Now?”—Cathy De Rosa
reports on OCLC’s Perceptions of Library and
Information Resources. www.oclc.org/reports .
Ron McCabe
McMillan Memorial Library
Wisconsin Rapids
• “Intellectual Freedom Still Matters:
Communicating Our Mission and Role in Our
Post-CIPA Society”—Judith Krug, Candace
Morgan, and Kent Oliver. (Intellectual Freedom
policies and guidelines under Professional Tools
at www.ala.org.)
• “Reinventing III: The Customer-Centered
Library—How To Stop Tweaking and Start
Doing It with Twelve Steps for 2006”—Karen
Hyman.
Thanks for participating!
This presentation will be archived & available for
viewing through Friday, April 14th.
The audio recordings of PLA conference sessions will
be available to request from SCLS soon.
Be sure to hang up your phone & close your browser.