Transcript Periodic Maintenance For Service Techs

Periodic Maintenance :
The “Life Blood” Of The
Service Department
P.M.’s Are Not All Alike !
A PM used to
consist of checking,
changing fluids, and
simple operational
evaluations.
Hyster Company has
designed a PM plan
that goes much further
than anyone has gone
before.
When A Periodic Maintenance
Agreement Is Signed, Different Sets Of
Expectations May Occur.
Customer’s…
Dealership’s…
Yours…
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Interest
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Technical Knowledge
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Advice
Interest
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Protect Customer’s Investment
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Extend Service Life Of Equipment
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Improve Customer’s Productivity
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Reduce Maintenance Cost
Technical Knowledge
• Repairs
Performed In A Timely Manner
• Spot Possible Trouble Areas
• Trustworthy / Credibility
• Higher Level Of Comfort
Advice
• Builds On Long Term Relationship
•
Increase In Productivity
•
Focus On Core Business
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Keep Your Customer Informed
Recommend Solutions
Take Action
Follow -Up With The Customer
Search For And Analyze Potential
Problems
12/12 Rule
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Service Growth
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Long Term Relationships
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Individual Growth
An Effective Maintenance
Program Requires
Consistent
Performance of
Identified Tasks
Hyster Company’s
Recommended Service
Intervals
Internal Combustion
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Pre-Shift PM - 8 Hours or
Electric
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Daily
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Basic PM - 250 Hours or 6
Daily
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Weeks
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Basic + PM - 1000 Hours
Comprehensive PM 2000 Hours or 1 Year
Basic PM - 350 Hours or 6
Weeks
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or 6 Months
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Pre- Shift PM - 8 Hours or
Basic + PM - 1000 Hours
or 6 Months
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Comprehensive PM 2000 Hours or 1 Year
Pre-Shift PM – Every 8 Hours / Daily
(Responsibility Of Operator)
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Safety Labels
Engine Oil
Drive Belt
Fuel Level
Leaks
Coolant Hoses
Mast, Carriage, Lift
Chains
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Safety Equipment
(Horn, Lights, Gauges)
Seat Restraints
Hood and Seat
Latches
Service and Park
Brake
Steering
Transmission
Tires
Basic PM
Every 250 Hours or 6 Wks.
Dealer Responsibility
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Change Engine Oil and Filter
Change Air Filter
Lubricate Unit Per O & O Guide
System Checks and Minor Adjustments
0 2 5 0
HOURS
2
3
Basic PM
System Checks and Minor Adjustments
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Wheel and Tire
Condition
Wheel Lug Nuts
Hoist Mechanism
Hydraulic Lines and
Fittings
Attachment
Brake Lines and
Fittings
Pedal and Lever
Linkages
Clean Unit (if
applicable)
Operator Restraint
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Clutch or Inching
Monotrol/Accelerator
Pedal or Controller
Exhaust System
0 2 5 0
Hydraulic Tank
HOURS
Breather(s)
Water Separator or
Primary Fuel Filter
Carburetor
Engine Idle and RPM
General Engine
Condition
General Machine
Operation
2
3
Basic PM
System Checks / Minor Adjustments - Continued
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Horn and Gauges
Cab and Options
Battery Terminals,
Cables and Connectors
Air Compressor
Mounting
Safety Labels
Cooling System Hoses
Water Pump
Drive Belts
0 2 5 0
HOURS
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2
3
Radiator
Power Steering Fluid
Hydraulic Oil
Battery Electrolyte
Transmission Oil
Speed Reducer Oil
Differential Axle/Differential
and Transmission Breather
Differential or MDU Oil
Planetary Drive Oil
Basic + PM
1000 Hours or 6 Months
All Of The Services Performed
During A Basic PM Plus . . . . .
1 0 0 0
HOURS
2
3
Basic + PM
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Change Spark Plugs, Points, Condenser and Rotor
Check / Replace PCV Valve or Crank Case Breather
Check and Adjust Anti-Freeze Mix
Check Distributor Cap, Ignition Wiring and Coil
Check and Adjust Dwell and Timing
Clean Final Fuel Filter
1
0 0 0
HOURS
2
3
Basic + PM
The Cost*
• Additional 1.5 Hours Labor
• Basic + Kit (approx. $10.00 C/L)
*Based on a S50 XM
1 0 0 0
HOURS
2
3
Basic + PM
The Advantage!
Reduced Operating Cost
• Increase In Fuel Efficiency
• Optimum Performance
• Extend Engine Life
1 0 0 0
HOURS
2
3
“Basic +”
The Risk!
1 0 0 0
HOURS
2
3
Major Tune Up **
Parts
Labor
Adjust Valves
Total
$ 50
$ 136
$ 68
$ 254
Remove & Replace with Reman. Eng. *
Parts
Labor
Total
$ 3,426
$ 1,632
$ 5,058
* Four Cylinder Gas Engine - $68 Labor Rate
**Includes Time to Adjust Valves
Comprehensive PM
Every 2000 Hours or 1 Year
All Of The Services Performed During A
“Basic” and “Basic +” PM
Plus . . . . . . .
2 0 0 0
HOURS
2
3
Comprehensive PM
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Change Transmission
Oil and Filter
Change Hydraulic Oil
and Filter
Change Coolant
Adjust Engine Valves
Check Engine
Compression
Check Idle RPM and
Governed RPM
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2 0 0 0
HOURS
2
3
Repack Wheel Bearings
Check Brake Linings
and Drums for Wear.
Check Wheel Cylinders
for Leakage
Check Tie Rod Ends for
Wear
Check Drag Link Ends
for Wear
Check Steer Wheel
Alignment and Adjust as
Necessary
Comprehensive PM
The Cost*
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*S50XM
Additional 6 Hours Labor
Comp. Kit (approx. $100.00 @ C/L)
Fluids (approx. $200.00 @ C/L)
2 0 0 0
HOURS
2
3
Comprehensive PM
2 0 0 0
2
3
HOURS
The Advantage!
Reduction of elevated costs due to the neglect of
thoroughly inspecting and servicing specific components
and systems.
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Discovering brake wear before it damages drum, or
becomes a liability.
Fluid replacement before contaminants destroy
costly gears, pumps, bearings, cylinders, and shafts.
Comp.
PM
The Risk!
2 0 0 0
HOURS
Brake Overhaul
Parts
LaborTotal
$467.22 $544.00 $1011.22
Remanufactured Transmission
Parts
Labor
*$2670.00
$3690.00
*w/core
Total
$1020.00
2
3
Periodic Maintenance
Parts Sales
Hyster/Unisource
Operator
Training
Customer
Satisfaction
Truck Renewals
& Overhauls
PM
Used
Equipment
Chain
Inspections
Labor Sales
Tire
Analysis
Rentals
New Unit
Sales
Fork
Inspections
“The Life Blood of Service”
Basic PM Service
Monthly Average
Average
Monthly
Year Total
=
=
=
=
100
$60
$6,000
$72,000
Service Calls
(Parts & Labor)
Monthly Average
Average
Monthly
Year Total
=
=
=
=
28
$185
$5,180
$62,160
Overhauls
or
Truck Renewals
(Parts and Labor)
Monthly Average
Average
Monthly
Year Total
$96,000
= 4
= $2,000
= $8,000
=
Rentals
Monthly Av
Average
Monthly
Year Total
* 2 Weeks
=
=
=
=
6*
$500
$3,000
$36,000
Equipment Sales
Monthly Average
Average
Monthly
Year Total
=
=
=
=
2
$28,500
$57,000
$684,000
Summary of Potential
Impact on Performance
Activity
Avg.#
Average
Ext. Mo.
Generated
Per Mo. Dollars
Total
Basic PM 100
$60
$6,000
Service Calls 28
$185
$5,180
Overhauls/TRS 4
$2,000
$8,000
Rentals (2 weeks) 6 $500
$3,000
Equipment Sales 2 $28,500
$57,000
Total Yearly Impact On Sales
$950,160
Yearly
Total
$72,000
$62,160
$96,000
$36,000
$684,000
Your Expectations
???

Recognition For Accomplishments

Respect

Team Involvement

Opportunities To Grow
Periodic Maintenance :
The “Life Blood” Of The
Service Department