Transcript QUALITY ASSURANCE WORKSHOP

QUALITY ASSURANCE:
FACULTY OF LAW, MAKERERE
UNIVERSITY – STUDENTS’ ROLE
March 2007
By
Sam Luboga
Deputy Dean Education
Faculty of Medicine, Makerere University
[email protected]
1
QUALITY GOAL OF
MAKERERE UNIVERSITY
Quality of academic
provision:
 Teaching
 Research
 Service
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2
WHAT IS A “VISION”?
Preferred
Happy
Situation
Current
Unhappy
Situation
QUALITY
ASSURED
Obstacle or Opportunity?
(Shortages/Challenges)
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3
THE VISION OF MAKERERE
UNIVERSITY
To be a centre of academic
excellence, providing worldclass teaching, research and
services relevant to sustainable
development needs of society
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4
THE MISSION OF MAKERERE
UNIVERSITY
To provide quality teaching, carry out
research and offer professional services to
meet the changing needs of society by
utilizing world-wide and internally
generated human resources, information
and technology to enhance the
University's leading position in Uganda
and beyond
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5
ALL EMPHASIZE QUALITY.
FROM YOUR PERSPECTIVE, TO
WHAT EXTENT IS QUALITY
ACHIVED IN YOUR FACULTY?
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6
What is the definition of:
Quality?
Quality assurance?
Quality assurance system?
Benchmarking?
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7
DEFINITIONS

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Quality: Fitness for purpose; conforming
to preset products and process (ISO 9000)
standards; products and services meeting
needs/satisfaction of customers
Quality Assurance: All policies and
processes directed at ensuring
enhancement of quality and standards of
educational provision
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8



Quality Assurance System: Internal
organizational structures, resources and
processes needed to implement quality
assurance functions
Benchmarking: Recognizing & examining best
practices in the world and using the knowledge
to improve all aspects of the organization
Total Quality Management: Involving
everyone in the organization in continuously
improving all products and processes to
achieve, on every occasion, quality that satisfies
customers’ needs
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9
WHAT % OF YOUNG
UGANDANS
BELIEVE THAT MADE IN
UGANDA IS JUNK?
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10
PURPOSES OF THE WORKSHOP1
Bring staff & students of pilot
faculties up to date on the
University Quality Assurance Policy
 Reach consensus on proposed
activities within pilot project
 Solicit ideas from students on how
best to promote Quality Assurance

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11
TIP OF THE ICEBERG PRINCIPLE2
NEVER IGNORE WEAK SIGNALS
UNIV
Employ
Comp
skills
MAK
90
39
31
Oppotu
Resear
39
MUST
95
29
43
24
IUIU
82
13
44
45
NKOZI
97
87
74
83
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Entrep
12
TIP OF THE ICEBERG PRINCIPLE
NEVER IGNORE WEAK SIGNALS
UNIV
MAK
Good
Availab Equip & Accom
Lecture TM
Lib
Camp
75
33
43
29
Cater
Camp
22
MUST
81
45
45
61
44
IUIU
83
45
43
50
25
NKOZI
100
95
84
100
97
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13
FAKE IT TO GET IT
 Just
by thinking you are the best you
will become the best – Napolean Hill
 You will find you have to produce
materials that support the positioning
 You will tend to find ways that focus on
delivering excellence and value to
prove you are the best
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14
CAPTION FROM THE NEW
VISION 30/10/06
 Is
any of this true of your of your
faculty?
 What do you find very satisfying
(is of high quality) in your faculty?
 What do you find not so satisfying
(& needs quality improvement)?
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15
WHY IS QUALITY AND
QUALITY ASSURANCE SO
IMPORTANT?
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16
PURPOSE FOR QUALITY
ASSURANCE3

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
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
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Ensure that products and services meet
customer needs
Ensure benefit not harm
Minimize errors, their costs and potentially
serious consequences
Ensure maximum efficacy
Promote reputation of institution
Beat the competition
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17
WHAT IS COST OF QUALITY?3

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Failure – waste that
could be avoided, e.g.
injustices:
consequences &
remedies
Appraisal – stopping
defects going
unnoticed
Prevention –
eliminating Waste
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18
3. VIRTUOUS CYCLE: TARGET
QUALITY OF PRODUCT AND
PROCESS
Improved fit
for purpose
Improved
reputation
Increased
demand
Product
improvement
Improved customer
satisfaction
Higher
prices
Quality improvement
programmes
Process
improvements
Increased
profits
Increased
productivity
Improved conformance
to specifications
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Lower production
costs
19
WHAT AREAS IN MAKERERE
UNIVERSITY & YOUR
FACULTY SHOULD QUALITY
ASSURANCE FOCUS ON?
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20
AREAS OF FOCUS FOR A
QUALITY ASSURANCE SYSTEM
1.
2.
3.
4.
5.
Mission and objectives
Educational principles, processes
and programmes
Assessment of trainees
Student selection, administration,
academic guidance/support &
representation
Academic staff/faculty
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21
1.
2.
3.
4.
5.
6.
Educational settings and resources,
library, ICT
Monitoring and Evaluation of
programmes and courses
Governance and administration
Universal accessibility for physically
disabled
Socio-psychological learning
environment
Continuous institutional renewal
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22
FOR A QUALITY ASSURANCE
SYSTEM TO WORK
 Constant
“Monitoring and
evaluation”
 Checks,
audits, and corrective
actions
 Ensure the highest achievable
quality
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23
FACTORS AFFECTING QUALITY4
Personnel
Books & Cases
Quality
of
Output
Process
Input
(Students)
Environment
Methods
What else?
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24
ELEMENTS OF A QUALITY
ASSURANCE SYSTEM6
Organizational
leadership &
management
PROCESSES
Rewards
QUALITY
OUTPUTS
Customers
Suppliers
INPUTS
Personnel:
Training
Documentation
Standards
Assessment
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25
QUALITY ASSURANCE SYSTEM
Facilities
 Programs
 Financial resources
 Staff
 Students
 Management
 Government support
All are important. A chain is as strong as its
weakest link

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26
WHAT IS THE ROLE OF
STUDENTS IN QUALITY
ASSURANCE IN FACULTY
AND UNIVERSITY?
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27
STUDENT PARTICIPATION

ACADEMIC – Feedback on academic
programmes:
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Daily contact with teaching staff
Participation in academic committee meetings
Filling in log books and check lists
Filling in evaluation forms and periodic survey
forms
Filling in teacher assessment forms
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28
STUDENT PARTICIPATION

Political participation:
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Social participation:
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Students’ Guild and other faculty based student
associations
Representation on University and Faculty boards &
committees
Debating societies
Concerts and other “create fun” activities
Follow-up to make sure that feed-back results in
further improvement of quality of education and
the entire learning environment
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29
THE MISSION OF MAKERERE
UNIVERSITY QUALITY ASSURANCE
SYSTEM5
Promote confidence in:
 Quality of academic provision
(Teaching, Research and Service)
 Standard of awards of Makerere
University
 Measures taken to safeguard,
enhance and effectively manage
quality assurance system
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30
STRATEGIC OBJECTIVES

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Establish an efficient and effective QA
policy and strategy
Establish an efficient and effective QA
system
Ensure effective staff and student
performance
Provide leadership in the transformation of
core QA business processes
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31
PILOTING QUALITY
ASSURANCE FOR
MAKERERE UNIVERSITY
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32
QA - ACTIVITIES ASKED OF
PILOT FACULTIES5
1.
2.
3.
4.
5.
Provide leadership – by piloting QA
initiative
Prepare academicians for their roles –
Training in pedagogy
Train in Flexible & Distributed Learning
(FDL) including e-learning DICTS
Ensure effective performance by teacher
-student assessment
Organize student attachments
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33
1.
2.
3.
4.
5.
6.
Effectively implement and evaluate
external examining
Undertake curriculum monitoring and
reviews (Delivery, support and
assessment)
Offer cross-cutting courses to graduate
students
Evaluate research programmes
Improve efficiency and effectiveness of
QAS
Scale out to University based on lessons
learnt
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34
ACTUALIZING THE PILOT
PROJECT?
HOW CAN YOU IMPLEMENT
QA ACTIVITIES?
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35
TEMPERED RADICAL APPROACH
(Meyerson. Tempered Radicals. Harvard Business School Press, 2001)
LEAVE
STAY &
CONFORM
Quietly Resign
Public,
deliberate efforts
WHAT ABOUT YOU,[email protected]
HOW DO YOU RESPOND?
Flame out
LEAVE
36
1. INSPIRE COMMITMENT
The art of listening:
 Role play “bad” listening
 Group experience “bad” listening
 Share how it felt not being listened to
 Role model “good” listening
 Group experience “good” listening
 Share how it felt being listened to well
Actively listen and keenly observe. Do not allow
people’s efforts to go unnoticed & unappreciated
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37
When I dream
alone, it is just a dream
When we dream together, it is the beginning
reality
When we work together, following our
dream, it is the creation of heaven on earth
(adapted Brazilian Proverb)
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38
THE CAPACITY OF
APPRECIATIVE & SPIRITED
LEADERS
“Never doubt that a
small group of
thoughtful, committed
citizens can change the
world. Indeed, it is the
only thing that ever
has.” Margaret Mead
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39
2. GET TO THE ROOT CAUSE,
ASK:
1.
2.
3.
4.
5.
Why?
Why?
Why?
Why?
Why?
MSH - MANAGERS WHO LEAD
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40
MSH - MANAGERS WHO LEAD
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41
3. DEMING (PDCA) CYCLE
PLAN identify
problems
faced, plan
solution
ACT to get the
greatest benefit
from changes:
Implement on a
large scale if
successful
Quality
Assurance
System
DO changes on
a small scale
first to test
whether they
will work
CHECK to see if
changes are
working:
achieving
desired
improvements
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QUALITY
42
IN CONCLUSION
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43
UNIVERSITY UNDERTAKING

We are continuously seeking ways to
improve our university and welcome and
value your views, comments and
suggestions
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44
GETTING INVOLVED

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Personal Tutor System: Academic
guidance and personal support
Programme and subject committees:
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Critique content, teaching & learning
methods, assessment and learning resources
Recommend improvements
Feedback when asked in meetings or
filling out questionnaires
[email protected]
45
GETTING INVOLVED
External programme review panels
 University decision making
committees
 Quality improvement in learning and
teaching projects e.g. development of
study guides
 Complaints system – serious
persistent failure

[email protected]
46
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QUALITY IMPROVEMENT: A
CONTINUOUS LONG TERM
COMMITMENT
Quality of not a trip to a known
destination but an endless pursuit for
improvements
All have two complementary roles:
Maintenance and Improvement
QA is not intended to be punitive but
supportive and promotive
Everyone has a responsibility
[email protected]
47
WORKSHOP EVALUATION
1.
2.
3.
4.
5.
What new thing (s) have you learnt
today?………………,…………………,
To what extent have your expectations been
met? 1, 2, 3 (Tick one)
How relevant is what you learnt to your day to
day life? 1, 2, 3 (Tick one)
How relevant is what you learnt to your
Faculty roles? 1, 2, 3 (Tick one)
To what extent are you committed Quality?
1, 2,3 (Tick one)
1 = Not at all, 2 = 50%, 3 = Wholly
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48
COMMITMENT
What
will you,
personally, do to
enable the Faculty of
Law outshine its past
glory?
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49
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QUALITY ASSURANCE:
FACULTY OF LAW, MAKERERE
UNIVERSITY – STUDENTS’ ROLE
March 2007
QUALITY GOAL OF MAKERERE
UNIVERSITY
THE VISION OF MAKERERE UNIVERSITY
THE MISSION OF MAKERERE
UNIVERSITY
[email protected]
50


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QUALITY ASSURANCE:
FACULTY OF LAW, MAKERERE
UNIVERSITY – STUDENTS’ ROLE
March 2007
QUALITY GOAL OF MAKERERE
UNIVERSITY
THE VISION OF MAKERERE UNIVERSITY
THE MISSION OF MAKERERE
UNIVERSITY
[email protected]
51