Transcript Overview of IBAC and IS

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Overview of IS-BAH™
The International Standard for Business
Aircraft Handling™
Rev January 2015
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Flight safety starts on the ground…
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Pre-flight walk-around…
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Safety 1st ???
Safety is an unwritten expectation …
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Safety is an investment, not a cost…..
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Top Causes of Loss: Aviation Claims (€1m +)
Ground Handling
- No. of Claims
- By value
18%
15%
Source: Allianz Global Corporate & Specialty Global Claims Review 2014.
Data based on accident years 2009-2013
Ineffective communication is at the heart of
most incidents. Contact between airplanes and
ground service equipment accounts for more
than 80% of incidents.
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IS-BAH™ Developed by the Industry
 IS-BAH™ concept proposed in 2011 by EBAA
Board
 Working Groups formed in 2012
 NATA Safety 1st Ground Audit Program
 IBAC and NATA Partnership
 IS-BAH™ Published, July 1, 2014
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Other Developments
• 2000 Health & Safety Executive HSG209 “Aircraft turnaround”
• 2010 The ICAO High‐level Safety Conference recommendation 2/5
proposed the development of an Annex dedicated to Safety
Management (Annex 19).
• 2011 EC “Better Airports Package”, improve quality and efficiency of
ground handling services at airports.
• 2014 NTSB “Most Wanted List” - safety of airport surface
operations.
• 2014 EASA A-NPA 2014-12 - regulation of ground handling service
providers
• 2014 ICAO GHTF - look at safety, efficiency and standardization
issues associated with ground handling
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ICAO Annex 19
State oversight of “service providers”:

Operators of aeroplanes or helicopters authorized to conduct
international commercial air transport, in accordance with Annex 6,
Part I or Part III, Section II, respectively;

Operators of certified aerodromes in accordance with Annex 14.
 Note.― International general aviation operators are not considered to be
service providers in the context of this Annex.
 Each State shall require that international general aviation operators of
large or turbojet aeroplanes in accordance with Annex 6, Part II, Section
3, implement an SMS.
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SMS Maturity
Annex 19
Service Providers
Third Party
Supplier
Aerodromes
Annex 14
Airline Handling
Aircraft Operators
Annex 6 pt I / III
FBO/BAHA
SSP
International GA
Annex 6 pt II
IS-BAO™
IS-BAH™
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ICAO Ground Handling Task Force (GHTF)
(draft outcomes)
• SMS provisions:
• Consideration should be given to the identification and promulgation of
existing material assisting in the establishment of an SMS program.
• Standardization and efficiency:
• Consideration should be given to the identification and promulgation of
existing regulatory and industry operational standards and
recommended practices.
• Consideration should be given to the identification and promulgation of
existing regulatory and industry oversight.
• Consideration should be given to the future development of a new ICAO Annex
on ground operations, which could include de-icing, mass and balance, fuelling,
passenger and baggage handling, aircraft ground movement, cargo handling,
aircraft handling and loading, catering operations (excluding food quality) and
possibly dangerous goods.
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IS-BAH™ Standards Development
 IS-BAH™ Standards based on:
– ICAO Standards and Recommended Practices
(SARPs)
– Business Aviation Best Practices
 Many Standards are Performance-Based
– Describe WHAT the FBO/BAHA Must Do
– The Organization Determines HOW
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Fatigue
Management
Training
Programs
Tool Control
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IS-BAH™ Principles
 Professional Code of Practice
 Voluntary – Registration Not Required
 Promotes Harmony of Operating Practices
 Scalable - Fits all Sizes of FBO/Handling
 Benchmarking Latest Trends
 SMS is at the Core
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IS-BAH™ Structure
1.0: Purpose of the Standard
2.0: Introduction
3.0: Safety Management Systems
4.0: Organization and Personnel Requirements
5.0: Training and Proficiency
6.0: Facilities and Ramp
7.0: Passengers, Baggage and Cargo
8.0: Support Equipment Requirements
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Safety Management System (SMS)
“A systematic approach to managing safety,
including the necessary organizational structures,
accountabilities, policies and procedures.”
(ICAO Doc 9859, 3rd Ed)
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IS-BAH™ 3.2: SMS Requirements
 SMS appropriate to the size and
complexity of the operation
 Based on ICAO
(4 Components / 12 Elements)
Safety
Policy and
Objectives
Safety Risk
Manageme
nt
Safety
Promotion
Safety
Assurance
 Facilitates State Recognition
 Facilitates the implementation and
development of SMS
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What’s your Safety Culture ?
We are all equal when it comes to safety
responsibility..
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“Swiss cheese” model (James Reason)
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Understanding Errors & Violations
 Intentional deviation = Violation
 Unintentional deviation = Error
 Violations and Errors are typically present in systems
 They must be captured and analysed for cause to be prevented
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Exceptional behaviour
Expected behaviour
Did the team member go above & beyond call of duty?
Yes

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
Were all procedures and instructions followed?
No >
Yes

Recognition or reward
Record on employee file
Communicate to wider team
Situational violation



No >
Yes





No action required
Did the team member think there was some benefit for the
company by doing the job a different way?
No >
Coaching on how to monitor & enforce
procedures
Safety leadership skills training
Record on file
Yes

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Do other team members normally not follow safety procedures
in the same way?
No >
Does this happen often?
(If yes, routine error & record for trend analysis)
Record type of error on incident
Management database
Coach person on taking more care
Yes

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Did the team member deviate from the procedure to make it
easier for themselves?
Yes



Reckless violation
Did the team member intentionally not follow the procedure,
without thinking or caring about the consequences?
No >
Formal disciplinary action in accordance with
relevant procedures
Coaching on how to recognise and deal with such
behaviour earlier
Record on employee file
No >
Coach team members on importance of following
correct
Procedures and not taking short cuts
Record on file
Personal optimising violation
No >
Consider health & safety leadership training
Formal disciplinary action in accordance with relevant
procedures
Record on file
Routine violation
Did the team member think they were doing things the right
way?
Organisational optimising violation
Did the team member think the procedure was a barrier to
getting the job done?
Yes
Unintentional error
(slip, lapse, or mistake)
Yes
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Formal disciplinary action in accordance with the
relevant procedures
Consider suspension until further action required
Record on employee file
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Exercise
Consider a typical ground handling scenario. If you are stuck,
these may help:
Put the following process steps in the correct order:
1. Meeting an aircraft during low visibility;
2. Moving an aircraft to remote parking location;
3. Departure during freezing conditions;
4. Medevac movement (arrival or departure);
5. New aircraft type to be handled
Control the Safety Risks
Validate the Effectiveness of Safety Risk Control
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3.2.2 Safety Risk Management - Component 2
a) Hazard identification shall be based on:
- Reactive methods
- Proactive methods
- Predictive methods
b) Process shall include
Hazard
Identification
(Reactive)
(Proactive)
(Predictive)
- Analysis
- Assessment
- Control
Analysis
Assessment
Control
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Consider how it will be done safely
1. How can the risks be eliminated or reduced?
2. How do the risks affect how the job should be done?
3. What precautions are needed?
4. Who needs to be involved?
5. What procedures and working methods should be used?
6. What do the people involved need to be told before the job begins?
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3.2.3(b) Change Management
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IS-BAH™ Structure
9.0: Maintenance Requirements
10.0: Company Ground Operations Manual
11.0: Emergency Response Plan
12.0: Environmental Management
13.0: Occupational Health and Safety
14.0: Transportation of Dangerous Goods
15.0: Security
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3.2.1(d) Coordination of Emergency Response Plan
(ERP)
 ERP shall be coordinated with the
emergency response plans of other
organizations it interfaces with.
 “an employee who is unable to
respond to an emergency is a
potential hazard”
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Team Resource / Human Factors
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How to get started
 Purchase the IS-BAH™ Manual, which contains the standards (13
Chapters) and the IS-BAH™ Implementation Guide from BBGA as your
IBAC national affiliate.
 Conduct a gap analysis between your organization’s standards and
procedures and those of the IS-BAH™ program.
 Send a representative from your organization to an IBAC approved
“Fundamentals of IS-BAH™” workshop; listed on the IBAC website.
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Fundamentals of IS-BAH™ Workshops
 Module 1: IS-BAH™ Overview and Benefits
 Module 2: Safety Management Systems
 Module 3: Standards
 Module 4: Implementation and Audit Considerations
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How to get started (cont’d)
 Develop procedures to identify hazards and eliminate the quantified risk or
reduce it to acceptable levels using a broad range of guidance material
provided with the standard.
 Integrate procedures into department systems, programs operating
procedures and manuals, again using materials provided.
 Complete an IS-BAH™ audit by selecting an accredited IS-BAH™ auditor
from the IBAC website.
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IS-BAH™ Updated Annually
 Inputs for Revisions:
• Users
• ICAO SARPs
• Studies / Industry Guidance
 Available July Each Year
 Electronic Annual Revisions
 Hard Copy Available: Fee applies
 May use previous year until Jan 1st
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Registration Stages Relate to SMS Maturity
 Stage I SMS: ALL Initial Registrants
- SMS Documented, Approved, Resourced, Being Implemented
 Stage II SMS: Baseline Performance
- SMS Functioning & Results Measured
- Safety Management Activities Appropriately Targeted
- Safety-Risks Effectively Managed
 Stage III SMS: Exceptional Performance
- SMS Sustained & Supported by Ongoing Improvement Process
- SMS Activities Fully Integrated into FBO/BAHA Business
- A Positive Safety Culture is Being Sustained
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IS-BAH™ Policy Letter 2014-03
AT STAGE 1
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Self Regulation / Industry oversight
 Four components of self regulation,
 Standards – IS-BAH™
 Monitoring – IS-BAH™ third party audit protocols
 Motivation – Annex 19 (operators and aerodromes) / possible Annex 20
 Willpower
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“World class flight support”, “exceptional standards”
“Getting it right, every time”
“Uncompromising safety standards”, “dedicated to quality”
“Best of the best
””””World class flight support”,
“exceptional standards”
“Getting it right, every time”
“Uncompromising safety standards”
“dedicated to quality”
“Best of the best”, “exceeding highest
expectations”
IS-BAH™ in an effective way to take your organization beyond compliance
and demonstrate to the regulator, your customers and other stakeholders
that your risks are under control. ceding highest expectations”
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“We’ve been tracking hazard and incident reports
over the last few years and we’ve noticed a trend
that the majority of our incidents are groundhandling related.”
“As a result of a recent incident, we are
considering.. which FBOs have done thorough
training and might be on their way to meeting the
new IBAC standard”.
Senior Manager of Aviation Training and Standards
– US Corporate Flight Department
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