Transcript Slide 1

DUNCHURCH SURGERY
PATIENT QUESTIONNAIRE 2012
UNDERTAKEN 9/1/12-20/1/12.
250 questionnaires handed out over a 2
week period, 203 responses.
How do you normally book your appointments to see a doctor or nurse at the
Surgery?
140
120
100
80
60
40
20
0
IN PERSON
BY PHONE
BOTH
How do you normally order your repeat prescriptions?
140
120
100
80
60
40
20
0
IN PERSON
BY PHONE
BY POST
NOT APPLICABLE
Dunchurch Surgery has recently set up a website. Would you be interested in
an additional facility to order repeat prescriptions online using a secure
website?
160
140
120
100
80
60
40
20
0
YES
NO
Would you be interested in a ‘Frequently Asked Questions’ section on the
website?
120
100
80
60
40
20
0
YES
NO
Would you be interested in a quarterly newsletter being published on the
website?
140
120
100
80
60
40
20
0
YES
NO
In the past 6 months how easy have you found getting through on the phone?
100
90
80
70
60
50
40
30
20
10
0
HAVENT TRIED
VERY EASY
FAIRLY EASY
NOT VERY EASY
NOT AT ALL EASY
DON’T KNOW
In the past 6 months how easy have you found ordering repeat prescriptions
on the phone?
120
100
80
60
40
20
0
HAVENT TRIED
VERY EASY
FAIRLY EASY
NOT VERY EASY
NOT AT ALL EASY
DON’T KNOW
In the past 6 months how easy have you found obtaining test results by
phone?
60
50
40
30
20
10
0
HAVENT TRIED
VERY EASY
FAIRLY EASY
NOT VERY EASY
NOT AT ALL EASY
DON’T KNOW
How easy do you find getting into the building at the Surgery?
160
140
120
100
80
60
40
20
0
VERY EASY
FAIRLY EASY
NOT VERY EASY
NOT AT ALL EASY
How clean is the GP Surgery?
180
160
140
120
100
80
60
40
20
0
VERY CLEAN
FAIRLY CLEAN
NOT VERY CLEAN
NOT AT ALL CLEAN
In the reception area, can other patients overhear what you say to the
receptionist?
160
140
120
100
80
60
40
20
0
YES, BUT I DON’T MIND
YES, AND AM NOT HAPPY
ABOUT IT
NO
DON’T KNOW
Do you think the information displayed in the waiting room is appropriate &
useful?
180
160
140
120
100
80
60
40
20
0
YES
NO
CANT REMEMBER
In general, how satisfied are you with the care you get at the Surgery?
160
140
120
100
80
60
40
20
0
VERY SATISFIED
FAIRLY SATISFIED
NEITHER SATISFIED NOR
DISSATISFIED
QUITE DISSATISFIED
VERY DISSATISFIED
Would you recommend the Surgery to someone who has moved to the area?
200
180
160
140
120
100
80
60
40
20
0
YES
MAYBE
NOT SURE
PROBABLY NOT
DEFINITELY NOT
Are you male or female?
140
120
100
80
60
40
20
0
MALE
FEMALE
How old are you?
60
50
40
30
20
10
0
UNDER 18
18-24
25-34
35-44
45-54
55-64
65-74
75-84
85+
Which of these best describes what you are doing at present?
120
100
80
60
40
20
0
EMPLOYED
UNEMPLOYED
FULL TIME EDUCATION
RETIRED
OTHER
Are you a parent or legal guardian of any children aged under 16 years?
160
140
120
100
80
60
40
20
0
YES
NO
Do you have carer responsibilities for anyone in your household with a longstanding health problem or disability?
200
180
160
140
120
100
80
60
40
20
0
YES
NO