Transcript Document

Best Practice in Supported
Employment Engagement – A
Canadian Perspective
Welcome and Introductions
Table Introductions
Overview of Office of
Public Engagement
Office of Public Engagement
•
•
•
•
Rural Secretariat
Work with partners to engage the public in
dialogue related to the future of rural NL.
Assist partners including Provincial
Government departments to collaborate
more effectively for sustainability.
Work with partners to conduct and facilitate
research that helps inform policy-/decisionmaking.
Support 10 advisory councils who develop
policy-advice for the Provincial
Government.
Table Introductions
Overview and Process for
the Day
Process for the Day
Theming Process
• Facilitator, a recorder and laptop at each table
• Theme Team
Electronic Polling
 Keypads
 Instantaneous response
Let’s try it out!
Which Disney character
describes you best?
1.
2.
3.
4.
5.
6.
7.
Mickey mouse
Minnie Mouse
Goofy
Donald Duck
Daisy Duck
Pluto
Other
24%
19%
17%
14%
11%
11%
3%
1.
2.
3.
4.
5.
6.
7.
Let’s see who’s in the room
In which region do you live?
1. Newfoundland and
Labrador
2. Nova Scotia
3. Prince Edward Island
4. New Brunswick
5. Quebec
6. Ontario
61%
14%
8%
8%
8%
4.
5.
6.
0%
1.
2.
3.
In which region do you live?
1.
2.
3.
4.
5.
6.
7.
Manitoba
Saskatchewan
Alberta
British Columbia
Northwest Territories
Yukon
Nunavut
51%
29%
14%
6%
0%
1.
2.
3.
0%
4.
5.
0%
6.
7.
I am ….
71%
1. Male
2. Female
29%
1.
2.
What is your age?
1.
2.
3.
4.
5.
6.
Under 18
18-24
25-34
35-44
45-54
55+
36%
24%
21%
17%
0%
1.
1%
2.
3.
4.
5.
6.
I have worked in Supported
Employment for:
Less than 1 year
2-5 years
6-10 years
11-20 years
20+ years
21%
21%
19%
s
ye
ar
20
+
ye
ar
s
11
-2
0
ye
ar
s
610
s
ye
ar
25
ha
n
1
ye
ar
15%
Le
ss
t
1.
2.
3.
4.
5.
25%
I work for…
1. Not-for profit
organization
2. Government
3. Private Industry
4. Other
72%
at
e
9%
Ot
he
r
6%
In
du
st
ry
en
t
m
Go
ve
rn
Pr
iv
No
t -f
or
pr
o
fit
or
g
an
i
za
t
io
n
13%
My organization has _________ core
staff (Full-time employees).
29%
6%
15
+
11
-1
5
8%
610
0-5
6-10
11-15
15+
05
1.
2.
3.
4.
58%
My role in my organization is:
60%
1.
2.
3.
4.
Frontline
Management
Board member
Consumer
34%
4%
1.
2.
3.
1%
4.
How many CASE conferences have
you been to?
1.
2.
3.
4.
1-3
4-6
7-9
10+
79%
15%
1%
1.
2.
3.
4%
4.
Mandate
Mission
Principles
Mandate
• CASE stands for the Canadian Association
for Supported Employment. Established in
1999, CASE was initially an informal network
of service providers and concerned citizens
who were concerned about the full
participation of persons with disabilities in
the Canadian labour force.
Polling
CASE stands for the Canadian Association for Supported
Employment. Established in 1999, CASE was initially an
informal network of service providers and concerned citizens
who were concerned about the full participation of persons
with disabilities in the Canadian labour force.
Is this an appropriate Mandate statement for CASE?
27%
e
U
ns
ur
N
o
13%
Ye
s
1. Yes
2. No
3. Unsure
60%
Mission
o CASE promotes workplace inclusion for
Canadians with disabilities through supported
employment to eliminate the barriers that
prevent the full participation of these individuals.
o CASE embraces diversity and believes in
personal choice and opportunity for all
individuals.
o We achieve our goals through a national
network and our partnerships with stakeholders.
Polling
Is this an appropriate Mission statement for CASE?
86%
12%
e
Un
su
r
N
o
2%
Ye
s
1. Yes
2. No
3. Unsure
CASE Action Mandate
Polling
Please choose your top priorities for the
CASE Action Mandate (Pick Top 5):
1. Spearhead national supported employment
initiatives.
2. Provide expert supported employment
representation in government policy development.
(Federal & Provincial)
3. Advocate for the recognition of supported
employment service provider as professionals in a
specialized field.
4. Organize coherent and cohesive national
supported employment strategies.
5. Establish a central base for distribution of
information related to supported employment.
Generate and maintain a national database.
6. Demonstrate a commitment to stakeholders by
promoting inclusive research methods (e.g. PAR,
Participatory Action Research) and sharing the
results.
7. Support and promote an annual national
conference and annual general meeting.
8. Encourage the Canadian innovators in supported
employment (promote national recognition).
17%
16%
16%
14%
12%
10%
8%
1.
2.
3.
4.
5.
6.
8%
7.
8.
Best Practices
Survey Results
Language is always important in
community, what should we refer
to the people we serve as?
Job seeker
Client
Participant
Individual
Other
49%
17%
15%
14%
th
er
O
l
id
ua
In
di
v
nt
pa
ici
Pa
rt
Cl
ie
nt
se
ek
er
5%
Jo
b
1.
2.
3.
4.
5.
What should we call the
Philosophy section of the website?
Philosophy
Guiding Principals
Best Practice points
Values
Other
67%
16%
11%
e
ct
ic
th
er
O
ue
s
Va
l
po
in
al
cip
Be
st
Pr
a
g
di
n
Gu
i
ts
s
2%
Pr
in
so
ph
y
5%
Ph
ilo
1.
2.
3.
4.
5.
Website Review
Table Discussion
Discussion
Given the overview that you just received,
please think of a question that could be
posed to each “sector” after they have
viewed it.
Come up with one question for each
“sector” (Support worker, job seeker,
employer)
Successful Employment
Placements
Table Discussion
Discussion
What needs to happen to ensure a
successful employment for a
person with a disability?
BREAK
Theme Team Report Back
Website Review
And
Ensuring Successful Employment
Generic Questions
•
•
•
•
•
•
•
•
•
•
Is there anything missing from the website?
Have all your questions been answered?
Did you find the website helpful?
Who is or is not eligible for our services?
Was the website accessible, easy to navigate
Was this website user friendly?
Did this website use plain language?
Would you recommend this website to a friend?
How did you hear about the website?
Do you feel that this website has the necessary information to
lead you in the right direction?
Questions for Support Worker
• Are you interested in being a support
worker?
• What are the essential elements of
supported employment?
• What do you feel your role is as a support
worker?
• Is your job to do the task that is assigned to
the client?
• What qualifications are needed to be a
support worker?
• What qualifications do you currently have?
Questions for Job Seeker
• Do you feel like you get enough support - are we missing services
• Are you a new job seeker seeking SE services?
• After viewing this website would you be able to explain this
information to a fellow job seeker?
• Do you know how to start your job search – who to connect with
(job broker), where to go for assistance
• What are important things to do to prepare for getting a job?
• What would be your expectations of CASE and SE providers in
helping you to succeed?
• What do you need to think about before your job interview?
• What is it that you are looking for? (long term plans/goals, why
work is important to you)
• What will have happen to my income assistance if I work?
• what do you need to be more competent and successful with
your job search?
Questions for Employer
• Have you hired a PWD in the past?
• What would prevent you from hiring someone with a disability?
(concerns, challenges)
• What support/information do you need in order to hire a PWD?
• Did this give you a better understanding on how to hire a PWD
• What are the advantages in partnering with supported
employment?
• Are you an employer that is new to making an new SE hire?
• Employers telling their successes
• Does your current hiring practice currently involve employee
diversity?
• Describe how this website has impacted your practice or belief
around hiring individuals with diversity.
• What do you think is the best way to educate your staff/team
regarding persons with disabilities. (Sensitivity training...etc).
What needs to happen to ensure a successful
employment for a person with a disability?
• Team approach focus on relationship building
between all players.
• Be realistic and clear about expectations (job
seeker, employer, family, etc.).
• Appropriate training and education; job
readiness/mentorship(employer, co-workers, job
seeker).
• Good monitoring and evaluation practice.
• Right employer, right job, right time.
• Ongoing and open communication between all.
The top 3 things needed to ensure
successful employment for a person with a
disability are:
22%
21%
19%
17%
15%
an
Ap
pr
st
ic
re
a li
Be
ap
p
ro
a
ch
fo
cu
so
n
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d
op
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ria
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te
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od
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oy
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...
,r
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ig h
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op
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...
5%
Te
am
1. Team approach focus on
relationship building between all
players.
2. Be realistic and clear about
expectations (job seeker, employer,
family, etc.).
3. Appropriate training and education;
job readiness/mentorship(employer,
co-workers, job seeker).
4. Good monitoring and evaluation
practice.
5. Right employer, right job, right time.
6. Ongoing and open communication
between all.
Return on Investment
http://www.youtube.com/watch?v=SkDRfalL0js
Polling
Do you think this video appropriately
reflects supportive employment?
23%
e
Un
su
r
No
15%
Ye
s
1. Yes
2. No
3. Unsure
62%
Discussion
What is the “return on investment”
or the “benefit(s)” to employers
for hiring people with
disabilities?
Competencies and
Credentials
Table Discussion
Discussion
What are some methods or
measures to prove your
competencies in order to be
credentialed in best practices of
Supported Employment?
Trivia Competition
Who’s knows Canada?
Theme Team Report Back
Return on Investment
and
Competencies and Credentials
Benefits to employers to hiring people with
disabilities are:
• Reduced Staffing costs (Low employee turnover, rehiring, training/re-training, long term, punctual, less
sick days)
• Diverse workforce
• Positive business image in the community
• Positive impact on other employees – increased
morale and work ethic
• Dependable employees
• Making accommodations for PWD benefits all
employees
The top 3 benefits to employers in hiring
people with disabilities are:
23%
21%
14%
14%
Po
sit
eb
iv
Di
v
er
se
os
ts
(
.. .
w
or
us
kf
in
or
es
ce
iv
si
ei
m
m
ag
pa
e
i..
ct
De
.
on
pe
ot
nd
M
he
ab
ak
.. .
le
in
ga
em
cc
pl
om
oy
ee
m
od
s
at
io
ns
. ..
4%
Po
sit
5.
6.
Diverse workforce
Positive business image in the
community
Positive impact on other
employees – increased
morale and work ethic
Dependable employees
Making accommodations for
PWD benefits all employees
25%
gc
4.
employee turnover, re-hiring,
training/re-training, long term,
punctual, less sick days)
St
af
fin
2.
3.
Reduced Staffing costs (Low
Re
du
ce
d
1.
Some methods or measures to prove your
competencies in order to be credentialed in best
practices of Supported Employment are:
• Provincial and National Standards agreed to and
recognized
• Standardized formal training (diploma, post secondary)
• Standardized testing
• Credit for experience and practice knowledge
• Requires formal application process
• Practical field work
• Testimonials/letters of recommendation
Evaluation
I feel that the group of participants at this
event was representative of the types of
people affected by the topic/issue(s) discussed
today.
1.
2.
3.
4.
5.
6.
Strongly Agree
Agree
Disagree
Strongly Disagree
Do not know
Other
52%
29%
13%
5%
2%
1.
2.
3.
4.
0%
5.
6.
I feel that all important aspects of the
topic(s) were covered today.
1.
2.
3.
4.
5.
6.
75%
Strongly Agree
Agree
Disagree
Strongly Disagree
Do not know
Other
13%
6%
2%
1.
2.
3.
4.
4%
0%
5.
6.
I liked the table discussion
process used here today.
1.
2.
3.
4.
5.
6.
Strongly Agree
Agree
Disagree
Strongly Disagree
Do not know
Other
49%
45%
4%
1.
2.
3.
0%
0%
4.
5.
2%
6.
I was provided with an
opportunity to have my say.
1.
2.
3.
4.
5.
6.
Strongly Agree
Agree
Disagree
Strongly Disagree
Do not know
Other
52%
46%
2%
1.
2.
3.
0%
0%
0%
4.
5.
6.
I feel that today’s input/feedback from
me and other participants will be
considered by organizers of this event.
1.
2.
3.
4.
5.
6.
Strongly Agree
Agree
Disagree
Strongly Disagree
Do not know
Other
51%
42%
8%
1.
2.
0%
0%
3.
4.
0%
5.
6.
Closing Remarks