Transcript Writing Effective Emails for A Diverse Audience

Marlene Mendoza
August 27, 2011
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Unit
Unit
Unit
Unit
Unit
Unit
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2
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6
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Skills for Success Communication with Integrity
Managing Conflict
Developing & Managing Talent
Manager as Coach: Managing Perf.
Managing Prof. Relationships
Individual Behavior – Interpersonal Skills
Self-Awareness & Emotional Intelligence
Conscientiousness – Seek out feedback
Take greater risks
Work smarter
Active listening
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With Intensity, empathy, acceptance and
completeness, and to be myself
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Feedback – giving and receiving
Motivation
Communication Across Cultures
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Mindful Communications
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Crucial Conversation
A. Be focused – in meetings and emails
B. Control over emotions in conflict
C. Talking, listening and acting together
D. Turning talk into action & results
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Negotiation skills – during conflict
and using the win-win approach
Trust
 A. Importance
 B. Relationships
 C. Collaboration
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Trust and Keeping Good Morale
 A. Hiring
 B. Tasks
 C. Mentoring
 D. Teams
 E. Communication
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Retention
A. Knowledge
B. Tasks
C. Transferable
D. Flexible
E. 3 Levers
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A. Coaching
Performance Coaching
B. Contracting
C. GROW Model
D. Listening
B. Developmental Coaching
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Crucial Confrontations
A. Before
B. During
C. After
Influence Skills
 A. Developing Interpersonal Flexibility
 B. Using Six Forms of Influence
 C. Developing Political Savvy
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Networking
 A. What to do?
 B. What not to do?
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References:
Brotherton, P. (2005). Newly hired executives not performing up to par. T&D. 65-(5),
24-24. Retrieved August 9, 2011, from Professional Development Collection.
Buckingham, M. (2005). What great managers. Harvard Business Review. 83(3), 70-80.
Retrieved August 9, 2011, from Kaplan University Web Site.
Caproni, P. (2005). Communicating effectively. Building Trust. 2nd Edition. Upper
Saddle River, NJ: Prentice Hall.
Caproni, P. (2005). Communicating effectively.
Management Skills for Everyday Life. 2nd
Edition. Upper Saddle River, NJ: Prentice Hall.
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References:
Caproni, P. (2005). What predicts success? Management Skills for Everyday Life. 2nd
Edition. Upper Saddle River, NJ: Prentice Hall.
Caproni, P. (2005). Gaining and using sustainable, ethical power and Influence.
Management Skills for Everyday Life. 2nd edition. Upper Saddle River, NJ:
Prentice Hall.
Hill, L. (2004) New manager development for the 21st century. Academy of Management
Executive. 18(3). Retrieved July 20, 2011, from Kaplan University Web Site.
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References:
Jamrog, J. (2004). The perfect storm. Human Resources Planning. 27(3), 26-34. Human
Resource Institute: The University of Tampa. Retrieved August 9, 2011, from
Kaplan University Web Site.
Johnston, L. (2005). Crucial conversations. Tools for talking when stakes are high.
Business Book Review. 21(39). Retrieved August 2, 2011, from Kaplan University
Web Site.
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References:
Kraybill, R. (2000). Adult personal conflict style inventory tally. Mediation and facilitation
Training Manual, 64-66. 4th Edition. Mennonite Central Committee. Retrieved
August 3, 2011, from
http://peace.mennolink.org/resources/conflictstyle/index.html
Locke, A. (2008). Developmental coaching: Bridge to organizational success. Creative
Nursing 14(3). Retrieved August 18, 2011, from Academic Search Premier.
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References:
Yemm, G. (2005). Getting the most from appraisals from both sides of the desk.
Management Services. 49(1), 36-37. Retrieved August 15, 2011, from Kaplan
University Web Site.