Transcript Online Tenant Request System

Online Tenant Request System
Reliable and accurate, the IMPAK online
tenant request system significantly reduces
telephone time and paperwork.
Online Memos / Notices
Broadcast email to all tenants at each
property. Tenants can view holiday closing
notices, events, other maintenance notices.
Inspection Work Orders
Pro-active property inspection work orders
can be created “on-the-fly” by engineers and
property managers.
Automated Preventive Maintenance
Routine tasks can be easily configured to
automatically repeat at designated time
intervals. This system can also be used to
capture actual equipment readings.
Two-Way Dispatch/Update
Work orders are sent to technicians in the
field via email to PDA or cell phone.
Technicians can fully update each work order
remotely as the work progresses.
Equipment & Materials
IMPAK provides a robust database for
tracking equipment assets and materials
inventory. Keep track of costs, usage, onhand inventories and warranty information.
Vendors & Purchase Orders
Track the in-flow of goods and services at
each property/facility. Send professionallyformatted purchase orders to vendors and
send work orders directly to contractors!
Tenant/Customer Invoices
Streamlined and accurate, this system allows
you to designate a work order as “billable”,
and then creates a one-step invoice that can
be printed and presented for payment.
Built-In Operating Reports
IMPAK provides pre-configured reports for
work orders, properties, tenants, job types
equipment, materials, contractors, vendors
and staff productivity.
Attachment Library
Just like attaching files to email, you can
attach and store external documents,
spreadsheets and photos with property,
tenant, equipment and work order records!
Export to Microsoft Excel™
All IMPAK pages and reports are compatible
with MS Excel, making it a snap to further
customize the data. Some reports create
automated Excel pie and bar charts for you!
Monthly Pricing Plan
IMPAK clients license the entire system on a
monthly basis for each property/facility.
There are no user fees for management,
staff, tenants or contractors.
Training & Support Costs
None! We provide ongoing, person-toperson training via telephone/Internet, and
we’re available for technical support during
regular hours at no extra charge.
Month-to-Month Contract
No long-term contract of any kind. IMPAK
services can be cancelled for any reason with
only 30 days notice.
Configuration & Implementation
IMPAK is 100% web-based, and is already set
up for your use. Your legacy data can be
imported from Excel spreadsheets (tenant,
equipment lists) to make the setup even faster.
System Upgrades and Updates
IMPAK provides continuous improvement of
the property management system, based on
client feedback and specific need. There is no
downtime, delay or additional costs for
upgrades/updates to the IMPAK system.