Process Benchmarking

Jonathan Waller Director of Information & Analysis, HESA Bernarde Hyde Managing Consultant, SUMS Consulting

Agenda

• • • • • • • • • • 1030 Jonathan Waller, Director of Information and Analysis, HESA

Welcome and HESA benchmarking project

1050 Bernarde Hyde, Managing Consultant SUMS Consulting

Process benchmarking or measure for measure

1120 Helen Galbraith, Director of Planning and Deputy Secretary, University of Bristol

Reviewing professional services

1150 Dr Thomas Loya, Director of Planning and Management Information, University of Nottingham

Course costing and reflections on process benchmarking

1220 Questions and answers on morning sessions 1230 Lunch 1330 Dr Christopher Sarchet, Convenor, AUA Special Interest Group Managing Change in Higher Education and Programme Manager, London Metropolitan University

Student lifecyle review and the management of change

1400 Christine Stewart, Programme Leader, LEAN Project, Cardiff University

Sharing best practice – myth or fact?

1430 Questions and answers on afternoon sessions Discussion: way forward

Facilitated by Bernarde Hyde and Jonathan Waller

1500 Close

HESA Benchmarking Project

• Overall aim: To build capacity and capability within the UK HE sector to undertake and gain business benefits from benchmarking activities.

Project phase 1

• HESA commissioned by HEFCE to undertake a rapid assimilation of benchmarking within the HE sector • Funded through University Modernisation Fund • Commenced 24 June 2010 to publication of final report on 4 November 2010 • Objectives: – produce an inventory of activities – a mapping of relevant data resources – selected case studies to illustrate cross-section of activities including benefits – recommendations for further action to improve benchmarking • Undertaken through interviews with HEIs and sector bodies, online survey of planning community, survey of existing literature.

Phase 1 report – Benchmarking to improve efficiency

Phase 1 findings

• ‘Making the case’ for benchmarking • Sharing of knowledge and good practice • Development and sharing of methodologies, tools and frameworks • Weaknesses and access barriers in data • Use of the heidi system to support benchmarking • Learning from the experiences of other sectors • The international dimension • Recommendations

Phase 2 – Realising business benefits through use of benchmarking

• Address recommendations from phase 1 report • Driven by business requirements • Project running from November 2010 to April 2012 • Also funded through the University Modernisation Fund • Governance provided by the UUK Efficiency and Modernisation Task Group

Project objectives

• Promote senior ownership and recognition of the value of benchmarking • Establish business requirements • Engage with cognate activities in the sector • Develop a communication and dissemination plan • Review techniques and tools in use and ensure these are presented in a way that can be accessed and shared • Map relevant information sources (within and beyond the sector) • Develop heidi to support benchmarking • Seek ideas and input on benchmarking activities from other sectors (public sector and commercial contexts) • Review and develop the capacity and approach to benchmark internationally

www.benchmarking.hesa.ac.uk