Transcript COMMCARE 2013.ppt

CommCare Platform Overview
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About Dimagi
 Created out of Harvard and MIT Media Lab, offices in Cambridge,
USA; New Delhi, India; Cape Town, SA; and Maputo, MZ
 Leaders in Open-Source development and Software-as-a-Service
support for mobile technology
 Collaborative Model of Dimagi technology with partners in
implementation and research
 Highly qualified team of 50+ with scientists, public health experts,
physicians, engineers and field consultants
 10+ years of experience with over 100 ICT projects across numerous
sectors and technology approaches
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Unique Open Source Product Focus
 Turnkey configurable solutions that do not require
software developers to deploy
 Enterprise-class SaaS cloud hosting with economies of
scale (hosted at leading providers Rackspace with DB
support form Cloudant)
 Leader of scientific research for ICT solutions
 Enable rapid iteration and innovation while supporting
global scale
 Strategic partnerships that leverage our technology
products across sectors and enterprises
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DIMAGI PRODUCTS
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Dimagi Products – Powered by CommCare
CommCare
CommConnect
CommTrack
Data and Workflow
Communication
Logistics
• Data collection and
case management
solution
• Secure and scalable
• Java feature phones or
Android smartphones &
tablets
• Any SMS-enabled
mobile device.
• 2-way SMS-based
applications
• SMS point of service
logistics management
systems
• Manage inventory
and logistics for
remote sites.
Implementation Services: technology enablement, design, and support
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Cross Sector Support
Education and
Training
Water and
Sanitation
Financial
Services for
the Poor
Emergency
Response
Agriculture
Gender
Equality &
Women’s
Empowerment
Logistics
In
Discussions
Health
Dimagi
Products
Governance
and
Accountability
Select Implementers
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Current Market Penetration
Key Stats
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31 Active countries
7 Active Sectors
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135 Active Projects
2,027 Active Users
61,213 Active Cases
200,875 Forms last Month
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492 Projects to Date
6,050 Users to Date
350K Cases to Date
1.6 MM Forms to Date
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DEEP DIVE: COMMCARE
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CommCare: Mobile Solution for Frontline Workers
Frontline Workers use CommCare in each activity to register and track clients.
 Improving Access: Frontline Workers get SMS reminders for visits and
encouragement to increase coverage of every eligible client.
 Improving Quality: Frontline Workers use electronic checklists, decision support,
and educational training materials.
 Improving Experience: Frontline Workers
use audio clips, pictures, and videos to
enhance credibility and discuss sensitive
topics.
 Improving Accountability: Frontline Worker
programs extensively leverage data on
CommCareHQ to improve supervision and
monitoring of their programs (improving
accountability)
 See online video demo
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CommCare Use Case
SMS Reminder
Question
Reena is overdue
for his follow-up
treatment please
follow-up with
her.
Select
Exit
Select
Find Existing Clients
Record patient information
Provide Multimedia counseling
Exit
Follow-up with clients
CommCareHQ
Information System
Build your application
Manage Your Data and Workforce
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CommCare: Mobile Solution for Frontline Workers
Use CommCare Mobile for complex data collection, submitted to the
web in real-time
Manage Clients
Use “case management” to track client data
Mobile
Manage Data
Engage with Multimedia
Use images, audio, and video to educate and engage frontline
workers and their clients.
Remotely manage your CommCare application and mobile workforce from our
web-based application.
Web
Manage Apps and Users
Monitor & Support Workforce
“Active Data Management” utilizes the data you collect to focus on the
continuous performance improvement of your workforce.
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CommCare: Mobile Solution for Frontline Workers
Use CommCare Mobile for complex data collection, submitted to the
web in real-time
Manage Clients
Use “case management” to track client data
Mobile
Manage Data
Engage with Multimedia
Use images, audio, and video to educate and engage frontline
workers and their clients.
“Active Data Management” utilizes the data you collect to focus on
the continuous performance improvement of your workforce.
Manage Apps and Users
Web
Monitor & Support Workforce
Remotely manage your CommCare application and mobile
workforce from our web-based application.
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CommCare: DEMO
CommCare Overview: http://tinyurl.com/commcarevideo
CRS India: http://tinyurl.com/crscommcare
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Case Management
Track Clients Over Time
- Routinely visit the same clients
- Manage entire case lifecycle offline
if connectivity is unavailable
- All data stored locally on the
workers’ mobile device
Monitor Cases From the Web
-View all registered cases online
-Track how data is changing over time
-Monitor worker productivity
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Application Builder
Create Your Own Application
- Online tools to build your own CommCare
application
- Collect information including dates,
multiple choice, images, video, bar code,
and GPS.
- Create simple surveys or complex
counseling forms
Download From the App Store
-Leverage previously built apps to get
started quickly
-Share your own apps with the
community
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Active Data Management
Continuous Performance Improvement
- Support for Project Coordinators in
managing workforce
- Analyze all data submitted to server to
improve worker performance
- Targeted, actionable follow-up activities
for supervisors
- Weekly and monthly email reports
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Community Health Worker Challenges
Access
Quality
Experience
- Many eligible
beneficiaries not enrolled
- Short visits
- Jobaids left at home
- Key steps skipped
- Low credibility
- Missed visits and referrals
- Sensitive issues avoided
- Messages not engaging
- Inefficiency
- Insufficient training
- High CHW attrition
Accountability
- Monitoring reports delayed
- Only aggregate data delivered
- Data quality low
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CommCare: Benefits
Access
+ Increase timeliness
+ Increase enrollment
+ Increase retention
Quality
Experience
+ Checklists improve
performance
+ Decision support increase
adherence to protocols
+ Video, audio convey
sensitive topics in
authoritative voice
+ Audio, images, and video
are easy to carry on
phone
+ Phone adds credibility
+ Audio and video engage
clients more than paper
materials
Accountability
+ CommCareHQ provides real time monitoring of daily activity of each CHW
+ Dimagi’s Active Data Management improves workforce performance
+ Increase Efficiency
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IMPLEMENTATION SERVICES
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Design Under the Mango Tree
User-focused Design
- Rapid content prototyping
- Mature Technology Platform
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CommCare Product: Pricing Packages
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Implementation Plan for each Program
Duration
Design & Preparation
Phase 1
Phase 2
Phase 3
# weeks
 Identify key Program Team members
2
 Specify requirements & features, and Build
application prototype
4
 Procure Equipment & design plan for logistics
3
Refinement & Iteration
Train project coordinator, supervisors, & pilot CHW
groups
2
 Gather, summarize, & iterate feedback
3
 Software Development Sprint
4
Finalize application & training materials
2
Training & Deployment
Monitor through CommCareHQ and ADM
Project deployment – training starts
1
1st Training cohort of CHWs & distribute
phones/SIM
3
2nd Training cohort
3
3rd Training cohort
3
4th Training cohort
3
Data Collection & Analysis
-
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Global Services
 Field Services Teams based in:
Guatemala
India
Mozambique
United States
Senegal
South Africa
Thailand
 Deployment Model continually improving and hardening
 Expertise in Enterprise relationships across multiple
countries and sectors
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