Transcript CANTO HR Committee

26th January 2009
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Henk Defares – Committee Chair
◦ Head TRDC – Telesur ([email protected])
Melissa Harris – Committee Vice-Chair
◦ President – Telecom Training Corporation
([email protected])
Colin Benjamin
◦ VP Sales – LIME Antigua ([email protected])
Arlene Winsborrow
◦ Head of HR – LIME Grenada ([email protected])
Heidi Skerritt
◦ Training Officer – APUA ([email protected])
Rodney Simon
◦ HR Office – APUA ([email protected])
Laurine Richards
◦ Head of Human Resources ([email protected])
Teresa Wankin – CANTO
◦ Operations and HRM ([email protected])
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Opening
Approval of the Agenda
HR Committee and the CANTO Caribbean
Portal
Connect the Caribbean Initiative
3rd HR Training and Best Practice
Conference Scheduled for the 16th and 17th
July 2009 at the Hyatt Regency, Trinidad
Training Plan for 2009 – Schedule of
Activities
Other Business
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Create proactive email contact to encourage
more involvement by members and use of the
CANTO portal such as:
◦ LinkedIn group (“CANTO HR Committee”)
◦ Similar interactive process used by the NTCA (National
Telecommunications Cooperative Association)
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Similar to chat room with member generated
content, questions, responses, white papers, etc.
White papers and similar content generated from
this group would be posted to CANTO Caribbean
portal
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Information and Communication During “Rightsizing”
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Downsizing
Layoffs
Capacity Building
Human Resource Development
Capacity Development
Organizational Change
Culture Transformation
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Structure
People
Fit
To get the right people in the right jobs
Attitude, Skills, Knowledge (ASK)
The Right Way to Rightsize
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Proactive Disaster Recovery for People
Assets
Organizational Design (Right Structure,
Right People)
Skills to “Get it Right Now”
Required Employee Competencies
Exit Process
Communicate Proactively
HR Leading the Process
Respect for the Individual – Support for
Their Next Career Opportunity
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ITU
◦ Robert Shaw
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UKTA (United Kingdom Telecoms Academy) –
Dr. David Mellon
UWI
ILO (International Labor Organization) Trinidad
◦ Labor Issues
◦ Tripartite Partnership
◦ Employers Consultancy
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“Maximizing Your Trade Show
Experience”
◦ 2nd annual Sunday afternoon workshop at
Annual Conference
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Additional Conferences
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Additional Training
◦ 2 two-day conferences in 2009 in
September
◦ Survey members for their needs and offer
in 2010
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Human Resources and Training –
Current
Customer Service, Call Center,
Outsourcing
Sales (Retail, Agent, Major Accounts,
Customer Service, Call Center)
Marketing
Engineering
Safety
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Month
Event
January
• New Era Telecoms
March
• Disaster Recovery
April
• Telecoms Mini MBA
May
• Telecoms Mini MBA
July
• Annual Conference & Trade Exhibition
• Maximizing Your Trade Show Experience
• HR and Training Conference
September
• Two 2-Day Workshops
October
• Leadership Development Forum
November
• Board Meeting
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Culture Change
Management Skills
Creating a
Motivational
Environment
Exceptional Service
Retail Sales
Agent/Channel Sales
Customer Service
Selling Skills
Call Center Sales
(inbound and
outbound)
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Business Sales
(enterprise and SOHO)
Presentation Skills
Business Etiquette
Stress Management
Managing the MultiGenerational
Workforce
Managing Different
Personality Styles (DISC
or Myers Briggs
Train the Trainer
Career Transition
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Friday, 13th February
◦ 2 P.M. Suriname
◦ 1 P.M. Antigua & Grenada & Trinidad
◦ 12 P.M. United States Central Time
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Pow Wow Now
◦ Free Conference Bridge
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