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Successful Selling of 3CX Phone System 1 Copyright © 2002 ACNielsen a VNU company First Contact • What do they like about their current or former phone system? • What areas do they want to improve? • Outgrowing old phone system and cost are normally motivators • Main Goals: alleviate pain points and give them what they already like • Convey your expertise 2 a VNU company Site Analysis 3 a VNU company Site Analysis, Contd. What types of Phone Lines? • VoIP or Skype (ITSP) Low Call Costs, Expandable, Greater Points of Failure • PSTN/T1/ISDN Expandable, Reliable, but Expensive • Plain Old Telephone (POTs) Lines Reliable, Relatively Inexpensive, Not Expandable • www.telephonyadvice.com/ 4 a VNU company Site Analysis Contd. Selecting the Right IP Phones • How Many? • Soft clients or hard phones? • What Features – LEDs, Display size, Extension Satus, etc. • Wireless Phones? • Headsets? • Existing Analog Phones / Devices? • Other Needs (conference phone, sidecar, etc) 5 a VNU company Site Analysis Contd. Additional Considerations • Network capabilities • POE Switches • Firewall • Overhead Paging or Intercom • 3CX Server Location 6 a VNU company Call Routing Discussion 7 a VNU company Call Routing Discussion, Contd. • Diagram/whiteboard customer’s call routing plan • Clarify customer’s requirements and system limitations • Involve all applicable company personnel • Pre-configure server (if possible) 8 a VNU company Create a Quote • Only difference between 3CX licenses is sim. calls • Upgrade Insurance is recommended • Portal Support – Optional • 3CX/Patton Bundle Discounts Available 9 a VNU company Create a Quote, Contd. Reseller Ancillary Revenue Opportunities • Installation Fees (Hourly / Flat Rate) • Service Agreement (Upgrade Installation, Support, Configuration Changes, Remote Assistance) 10 a VNU company 3CX and Deerfield Resources • Extend your training beyond today • Get more exposure and leads • Many resources available 11 a VNU company Sales Videos • How an IP PBX Works • Advantages of a Windows Based PBX • Hotel Module Training • http://training.3cx.com/ 12 a VNU company Technical Videos • Installation Guide • Trunk Setup – PSTN, VoIP and Bridges • Phones and Extensions • Feature Configuration – queues, ring groups, digital receptionists, Exchange integration, etc. 13 a VNU company 3CX News • Deerfield.com 3CX Blog: http://blog.telephonyadvice.com/ • 3CX Blog: http://www.3cx.com/blog/ • 3CX Facebook: http://3cx.atfacebook.net/ • Deerfield Twitter: http://twitter.com/deerfieldcom 14 a VNU company 3CX Certification • Certified Partners are highlighted on the 3CX Reseller Search Page • Receive a “3CX Certified Partner” Logo • Take the test at: http://www.3cxacademy.com/ 15 a VNU company 3CX Leads • 3CX Purchasers locate resellers through 3CX Site • Post 3CX Partner Logo on your Website to get listed • We will pass on new 3CX leads to you 16 a VNU company 3CX PRM • View and maintain Leads • 3CX Logos, Banners and Manuals • 3CX Sales Brochure – Brandable • 3CX PRM: https://erp.3cx.com 17 a VNU company Technical Support • Email Support: [email protected] • Ticket Support: http://support.3cx.com/ • Phone: (989) 731-9250 - Deerfield (404) 478-6515 - 3CX • 3CX Wiki: http://wiki.3cx.com/ • Partner Forum: http://www.3cx.com/forums/3cx-partner-forum-3/ 18 a VNU company Success! 19 a VNU company