Employee Assistance and Work-life Services

Discover the many ways your EAP and work-life program can work for you.

GHC-19462 2/08

What is an EAP and Work-life Program?

 Provides help to you and eligible family members  Addresses any issue that is affecting your life and work

Access When You Need It

 EAP and work-life services are available anytime, any day, 365 days a year.

 There is no cost to you for using these services. Your employer provides this service to you as a benefit.

What does the EAP and Work-life Program Provide?

 A combined resource for a vast array of questions, needs, issues, or concerns you may have  Easy access

Why This Program?

Personal and work problems can:  Become overwhelming  Affect your job performance  Interfere with family and work relationships

How do EAP and Work-life Services Help?

Primary purpose is to help you and your family address personal and professional issues and live better and happier lives

How Do I Begin?

 One phone call to the toll-free number puts you on the path to help and resources.

 It doesn’t have to be a crisis to call.  Your EAP addresses both complex issues and everyday questions.

What Happens When I Call?

 A customer service representative will ask you for your name.  You will then speak with an employee assistance manager (EAM) who will ask you some questions.  The EAM will suggest the next steps to resolve your request or issue and arrange for such assistance when necessary .

What Does Help Include?

 Handling a crisis  Accessing appropriate resources in the community  Identifying an experienced, licensed professional conveniently located near your home or office for a face-to-face session (in selected models)  Providing help accessing services from counselors, hospitals, or other programs covered by your behavioral health benefits  Connecting you to our work-life consultants for assistance

Is My Information Confidential?

We maintain strict confidentiality within the limits of the law.

 We do not share personal information unless mandated by law or you give your written permission.

Two exceptions to confidentiality mandated by law:  If neglect or abuse of a child or vulnerable adult is involved  If harm to self or harm to others is imminently likely

Common Issues We Address in the EAP Life

 Depression and anxiety  Marital problems and divorce  Personal and family issues  Alcohol and drug problems  Stress

Common Issues We Address in the EAP Work

       Co-worker relationships Change and transition Balancing work and personal life Relocation Business travel Job stress Communication

Common Issues We Address in the EAP Family

 Childcare resources  Parenting  Adoption  Child development  College planning  Caring for older adults

Common Issues We Address in the EAP Money

        Budgeting Debt management Home buying and refinancing Identity theft Retirement planning Insurance Estate planning Tax planning

Common Issues We Address in the EAP Everyday Issues

 Consumer information  Home remodeling and repair  Home and car buying  Big-ticket purchases  Pet-care resources

Common EAP and Work-life Issues Legal

 Estate planning  Legal forms (wills, living wills, power of attorney, final arrangements)  Free initial legal consultation, 25 percent discount from standard legal fees for subsequent services

Easy-to-Use Website

 You can also go online to access tools and resources needed to address life’s challenges – Major life events – – – – – – Health issues Relationships Financial issues Legal issues Substance abuse problems Work issues

Help for Managers

 The Website also provides help for managers: – How to deal effectively with employees – How to be better managers – Federal laws, such as the American Disabilities Act

Resources You’ll Find Online

      Life articles Booklets Newsletters Streaming audios Legal library Medical reference library   Helpful Web links Worksheets, checklists, forms and guides

Helpful Online Tools

 Financial calculators  Webinars  Moderated chats and bulletin boards  Medicare Interactive  Self-assessments

Helpful Online Resource Locators

 Childcare locator  Eldercare finder  Summer camp locator  Distance learning locator  K-12 and college locators  Health and wellness locators

Accessing Your EAP

Start taking advantage of your EAP and work life services today!

Call 1-866-440-6556 Go Online: Humana.com/eap

Your user ID and password are located on the EAP card in your employee assistance and work-life brochure. You can also check with your benefits administrator for information.