Transcript Slide 1

Chapter 9b
Job design
and work
organization
Source: Bettman/Corbis
Task - 20 mins
1 Review the article “
Job Design Overview ”
and produce a
summary of the major
points you feel it
raises.
Behavioural approaches – Hackman and Oldham’s model of job design
Techniques
of job design
Core job
characteristics
Combining
tasks
Skill variety
Forming natural
work units
Task identity
Establishing
client
relationships
Task significance
Autonomy
Mental
states
Experienced
meaningfulness
of the work
High internal
work
motivation
Experienced
responsibility for
outcomes of the
work
High quality
work
performance
Vertical loading
Opening
feedback
channels
Feedback
Performance and
personal
outcomes
Knowledge of
the actual
results of the
work activity
High satisfaction
with the work
Low absenteeism
and turnover
Behavioural approaches – Job enlargement and enrichment
More tasks
which give
increased
responsibility,
autonomy or
decisionmaking
Job
enrichment
Original
job
tasks
Job
enlargement
More tasks of the
same type
Emphasis on
commitment and
engagement of staff
Emphasis on
managerial control
Staff treated
as a cost
Division of labour
Self-managed
method study
Scientific
management
Ergonomics
Behavioural
approaches
Empowerment
Team working
Staff treated
as a resource
Flexible working
Job Design Opportunities
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Variety
Autonomy
Task Identity
Feedback
Participation
Group Membership
Operations Management
R G Schroeder, Operations Management, 4th edition,1993, McGraw Hill