Transcript Školenie zamestnancov LIS

Quality Management System
in AIS
Implementation Experience
of ISO Standard
Presented by
Katarina NEUSCHLOVA
Letove prevadzkove sluzby
Slovenskej republiky, s. p.
Aeronautical Information Services
OVERVIEW
 Experience of the S. R. AIS in
achieving ISO 9001 certification
•
•
•
•
•
•
QMS Framework
Management involvement
HR involvement
Implementation steps
Implications
Benefits
Quality Management System
Framework
WHY QMS in AIS?
• ICAO Annex 15 Requirements
Basic guidelines - ISO 9000 series
• Eurocontrol
EATMP AIST agreed to use ISO 9000 as
the basis for QA activities and to achieve
certification to ISO 9001 by 2003
• LPS SR, š. p. / AIS
(ANS provider of the Slovak Republic)
SCOPE of QMS
Implementation of QMS in LPS SR, š.p.
includes 4 main activities:

Air Traffic Services
 Aeronautical Telecommunications
and systems support for ATS
 Aviation SAR
 Aeronautical Information
Services
QMS of AIS
Implementation of QMS in AIS includes
all AIS functions:
• “Regulated” Processes
- production and publication of IAIP
(PUB and NOF)
- international ex-change and provision
of AI
(NOF and DIST)
• “Non Regulated” Processes
- national aeronautical publications
(PUB and DIST)
- ICAO Sales Agent
(DIST)
Management Involvement
MANAGEMENT DECISION
• Top Management decision - commitment
to develop and implement QMS
(2000 Q1)
• ISO 9001: 2000 - QMS model selected
• Consultant services - the contract
(19 APR 2000)
• Initial Analysis - current situation in the
company vs. ISO
(31 AUG 2000)
RESPONSIBILITIES
• CEO
• Appointed by CEO:
- The Management Representative for Q
- The Quality Board
- The Quality Manager
( MAY 2001)
• Quality Manager
- reports to the Management Representative
( MAY 2001)
• Project Team
Human Resources
Involvement
IMPLEMENTATION TEAM
Human efforts - the major resource required
• Project team
Implementation along side day to day activity
Volunteers - selected from staff involved
A range of disciplines/main activities
Motivation and skills development
• Internal Auditors (IA)
• AIS - 2 representatives
Implementation
IMPLEMENTATION STEPS
• Project Plan
(APR 2000 - DEC 2001)
• Training of personnel
• Documentation
• System implementation
• Internal audits and improvement
• Certification to ISO 9001
STAFF TRAINING
• Introductory training on ISO 9000
• Familiarisation of the employees with
ISO 9001: 2000
(OCT- NOV 2000)
• Training of the Internal Auditors
(MAY and SEP 2000)
• Workshops for AIS provided by
EUROCONTROL
(1999 - 2001)
DOCUMENTATION STRUCTURE
•To review and produce
(since FEB 2001)
STANDARD - ISO 9001:2000
QUALITY MANUAL
PROCEDURES
INSTRUCTIONS
FORMS
Policy, organisation,responsibilities,
outline of QS
Practices, responsibilities,
interfaces
Detailed instructions
on how to carry out
specific tasks
Quality
records
QMS DOCUMENTATION
• AIS
Quality manual
Operational directive for AIS
Operational procedures for each Dept.
(EUROCONTROL OPADD, ADP, SDP)
Qualification requirements
• QS documentation
Quality Manual
Documentation Control
QMS Scope
IA and corrective & preventive actions
Operational directives for the main activities/processes
Regulation on submission of AI for publication by AIS, etc.
INTERNAL AUDITS
• QMS to be implemented at least 3 months
before the certification audit
(SEP 2001)
• Internal audits - planned, organised and
carried out
(15 -26 OCT 2001)
• Management review - followed by
corrective actions
(5 - 9 NOV 2001)
CERTIFICATION
• Pre-assessment audit
(12 -16 NOV 2001)
• Certification audit
- conducted by the accredited body
(10 -14 DEC 2001)
• The
Certificates of LPS SR, š.p.
- valid for 3 years (continual improvement)
(DEC 2004)

AIS
 ATS, Telecommunications, SAR (mission)
IMPLICATIONS
COSTS
External Costs
 Consultancy
 Training
 Assessment and Certification
Internal Costs
 Writing manuals and procedures
 Design of forms and records
 Internal auditing
INVESTMENTS
Genuine Investments
 Human efforts
 Time
 Commitment
BENEFITS
BENEFITS
•
•
•
•
•
•
•
•
ICAO compliance
Consistent quality of AIS output
Improved management and planning
Improved visibility of work processes and
competencies
Documented procedures
Opportunity to identify problems and formalise
change
Less wasted effort/resources
Staff qualification improved
USERS PERCEPTION
•
•
•
•
•
•
Improved status of AIS
Customer oriented
Improved communication
Increased efficiency
Consistent quality of AIS output
Marketing asset
SUMMARY
• QMS in AIS (within the mothercompany)
- model
- scope
- responsibilities
• Implementation steps
• Implications and
• Benefits
CONCLUSIONS
 QMS implementation - mandatory for AIS
 ISO 9001 : 2000 - Model for Good
Management
 Applicable to any organisation - ANS/AIS
 Customer focussed - users requirements
met
 Investment for the future
Thank you for your attention.