Transcript Diapositiva 1

Sumary
1. A leading company
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Mission and values
National and International Capacity
Multiespecialización
2. Hubs of Growth
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E-Commerce
Value-Added Logistics
International
Innovation
3. THE SEUR COMMITMENT
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Responsibility
People
Planet
Society
SEUR in Numbers
4. Spokespeople
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Yves Delmas
Benjamín Calzón
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(Comunications contacts)
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1. A leading company
SEUR is a leading company in the express delivery market in Spain and
Portugal and has more than seventy years of history. it integrates two
major lines of business: electronic and international trade. SEUR’s
structure is composed of 6,300 employees, more than 1,000 stores and
a fleet of 3,500 vehicles to service more than 1,200,000 customers.
The company has an international operational capability that allows it to
deliver to clients in 230 countries, thanks to the network of its strategic
partner, GeoPost. GeoPost’s team of over 20,000 professionals is the first
intra-European terrestrial network, through the DPD brand.
SEUR has strengthened its CSR policy and has become the leading
operator in sustainable mobility by incorporating vehicles that run on
alternative energies, providing training in efficient driving and optimizing
delivery routes. In addition, the company manages its social action through
the SEUR Foundation, which celebrates its tenth anniversary this year. The
main objective of the Foundation is to combine logistics with solidarity,
specifically by supporting projects aimed at childhood and youth.
Mission and Values
SEUR has a commitment to quality, innovation and a commitment to stay
close to customers. The company adapts to changes and responds to
clients’ needs. This attitude is embodied in its MISSION STATEMENT: "To
be the leading, integrated solution for urgent national and international
transport needs, guaranteed for all types of domestic and international
courier service clients."
To achieve this, and as a reflection of the actions and behaviour of the
company, the following values are always, permanently applied:
 Focus on the customer
 Multi-specialist
 Quality
 Innovation and continuous improvement
 Engagement and initiative in client satisfaction
 Development of human capital
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1. A leading company
National and International Capacity
SPAIN AND PORTUGAL:
81 delegations throughout Spain and Portugal
9 transfer platforms
97 distribution platforms
More than 1,000 stores
256 company points of sale
Fleet made up of 3,500 vehicles
6,300 employees and collaborators
More than 13,000,000 deliveries made to homes
SEUR carried out one out of every three home deliveries in 2013
More than 75,000,000 packages in 2013
Unique management model based on a network of franchises, which
guarantees the homogeneity of the network
INTERNATIONAL DIMENSION:
SEUR possesses operational capacity in 230 countries thanks to GeoPost,
its strategic partner, the urgent delivery division of the French La Poste
group
830 hubs and depots
26,000 vehicles
20,000 employees
814,000,000 shipments per year
GeoPost subsidiaries: Chronopost (France and Portugal), Exapaq and
Pickup Services (France).
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1. A leading company
MULTI- SPECIALIZATION
SEUR offers a wide range of services that are adapted to different types of
clients and different sectors of activities:
INTEGRATED LOGISTICS
Documentation/Catalogues
Certified mail
Business parcel delivery
Industrial parcel delivery
FOR EVERYONE
Businesses/SMEs
Self-employed people/private clients
SPECIFIC SOLUTIONS FOR EACH TYPE OF DELIVERY
B2B
B2C
C2B
C2C
MAXIUM COVERAGE
National (Spain and Portugal)
International
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2. Hubs of Growth
E-Commerce
The business of delivering orders that are generated by electronic
commerce directly to clients is the one that saw the greatest growth in
2013 (22%) and has placed SEUR at the top of the sector, with a market
quota exceeding 30%, with thirteen million home deliveries every year.
The consultancy firm Forrester estimates that Spain will be the European
country that, between now and 2017, will experience great growth in ecommerce, reaching €191 billion in that year.
The growth of e-commerce, and perspectives for the future, reaffirm SEUR’s
position in this segment, and reinforce the value of transport and logistics to
successfully close the circle and the buying experience.
Sales in 2013 reached €100 million, meaning 22% of global sales. In this
way, SEUR has consolidated its leadership and strengthened its
commitment to continue growing with the help of e-merchants.
SEUR, which has been able to see the importance of this sector, has made
a strong commitment to the development of specific solutions as SEUR
Predict, designed to maximize the quality of service for e-consumer. This
innovative service is an information service to the recipient on the delivery of
informing the user of the two-hour time window in which the client will
receive his or her order.
Investment in technology has become instrumental to SEUR and that is
what allows them to develop new processes to continue to provide
innovative solutions to its customers. In this way, SEUR has continued to
progress in 2013 as it has in previous years (with growth of 23% in 2012),
above the general level of growth of the sector, situated at 13.4% for B2B.
Services specifically targeted to online commerce, encompassed in socalled e-solutions, have helped to develop business initiatives that otherwise
could not have been incorporated into the Spanish business environment.
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2. Hubs of Growth
This is a project that is capable of offering advanced solutions in all of the
phases of creating an online business:
Creating the user’s own virtual store. To do this, SEUR has reached an
agreement with e-pages, a worldwide platform for cloud-based e-commerce
services, which has developed more than 50,000 stores to date;
Technological integration, which provides connections to transportation
services for those businesses which already have a web page:
Use of SEUR’s own tools, like SEUR Net (for self-employed people and
individual clients; features basic development which only needs an internet
connection) and SEUR Office (for stores that have a large volume of sales;
offers more advanced functions like label reading and weight
measurements).
Use
of
external
tools,
which
is
why
SEUR
Connect
(http://www.seurconnect.com/) was created. It integrates the Magento
platform (through its national distributor, Interactiv4), to conduct the
operations of online management of shipments.
Personalised options, made to measure for clients, to make it easier to
integrate a virtual store with SEUR’s services.
Integrated logistics solution specialized for e-commerce and managed by
experts, through the control and storage of the goods by the same logistics
operator, allows companies to increase business efficiency, optimize
resources and time and considerable cost savings.
•Always knowing, at all times, where shipments are (from pickup to
delivery), thanks to traceability systems accessed from seur.com or
from any mobile device (iPhone or Android).
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2. Hubs of Growth
•Choosing the deliver mode: at home, before a certain time (with
SEUR 8:30, 10 and 13:30 service), or even the ability to choose a
time frame (e.g., 10AM to 12 noon). This last service was put in place
by the online purchasing club www.Alice.es; or even picking up your
delivery at one of more than a thousand SEUR stores near you.
•Facilitate the delivery itself, with three attempts, notices via text
message, and even change the date and time of delivery.
•Permit fast and simple returns, either from the delivery address or
from SEUR stores.
•Various payment options, such as cash on delivery
 All of this, offered at very competitive rates, which evolve with the business
(as determined by volume: S, M and L), and guaranteeing responsible
delivery, through the policy of Sustainable Mobility.
It has also positioned SEUR as the most reliable partner to lean on when to
undertake the adventure of many online businesses, being the rate of
customer satisfaction SEUR than 90%.
Value- Added Logistics
Offering a comprehensive solution to customers is what has led to SEUR
develop a value-added logistics service, integrated with transport. This
way, all processes the product goes through, right until the client
receives the delivery, are controlled. This makes it possible to improve
effectiveness and efficiency, for both time and money, to provide highquality service.
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2. Hubs of Growth
International
The opportunities offered by the international environment are a reality
for the Iberian business group, and it is where the strength of SEUR lies,
through its alliance with GeoPost, which has the largest road distribution
network in Europe.
The new ways that open the international market (to which the guaranteed
service SEUR offers which, in addition its alliance with GeoPost, with one of
the largest international networks of the market) have resulted in the
business growing by 8% in the past year, reaching €95 million.
In 2013 SEUR developed intense activity in support of the
internationalization of Spanish companies, especially SMEs, offering them
specific solutions for international transport, with the help of the network of
its partner, GeoPost. The offer to transport goods weighing between five
kilograms and 1,000 kilograms to European destinations, with guaranteed
delivery time, has become a key element in the expansion of SMEs in the
last year.
Exports from Spanish companies accounted for 60% of international
shipments, while the remaining 40% were shipments from abroad. Safety,
efficiency and cost benefit are the pillars of the company’s "border" service,
which has competitive delivery times prices.
SEUR offers a wide range of international services by road, sea and air,
covering everything from small packages to container shipments, adapting
to the needs of individuals and businesses.
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2. Hubs of Growth
Innovation
Innovation is intrinsic to SEUR; so much so that the birth of the company
led to the creation of a single sector on the Spanish business map. The
courier service as new activity revolutionized the way many businesses
work.
SEUR’s business vision has strengthened its position as an industry leader
and reference in innovation. Products like SEUR 8:30, SEUR 10 and SEUR
13:30 show that the company commits to performing a service with no
margin for error. Shipments delivered in less than 24 hours has marked the
path of expected solutions for individuals and businesses.
Continuous improvement of the effectiveness of its systems has always
been the goal of research in innovation and implementation of new products
and services for the company. As the leader, SEUR has set itself apart
thanks to its ability to adapt to continuous demands of the market, and has
managed to do so through new solutions such as the e-shop/e-solutions,
designed to cover on-line business; inclusion of the Burofax Telegram
service, a new business channel offered first by SEUR as a private
transportation company; the revolutionary TúMandas rates, targeting
individuals, freelancers and SMEs.
In the past year, SEUR devoted total investment of more than €8 million to
optimising processes in order to improve the efficiency of its operations; this
has been reflected in a significant reduction in costs. Highlights include
investments made to expand the distribution network; technology developed
for delivery warning services (within a time window of 2 hours), as is SEUR
Predict; applications for the development of products tailored to customers
at the level of integration or operational information, such as Intertiendas
service solutions; or the backup of SEUR Cold service to meet the growing
demand for gourmet food online.
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2. Hubs of Growth
As part of their adaptation to new trends, SEUR has developed a 2.0
strategy that allows the company, through different platforms, to carry out
active, real-time listening to the concerns and needs of current and potential
customers. At the centre of the online map lies the seur.com web sales
page, supplemented by different corporate profiles on Twitter, Facebook,
YouTube and LinkedIn, totalling more than 14,000 fans.
Another notable outlet is the teloenvioporSEUR.com blog, which has
positioned the company as a leader in e-commerce, sustainable mobility,
eco-efficiency, innovation and new technologies.
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3. Commitment SEUR
Corporate Social Responsibility forms part of SEUR’s model of
management. It is integrated into every facet of business, and is
designed within the framework that marks the mission, the vision and the
values of the organization.
SEUR has published its CSR report under the slogan "Responsible
Delivery for a Sustainable World ", which shows the commitment of the
company with all the initiatives to mitigate the environmental impact that
transport activity has on the environment.
Responsability
SEUR seeks to consolidate a model of excellence in management based on
the values ​that the company has. We have a code of ethics that includes the
fundamental operating principles of our entire team. In addition,
measurements of the levels of satisfaction of our customers, employees and
branches for possible areas for improvement are made.
We also seek transparency in our actions; and, therefore, we maintain a
policy of fluid corporate communication with different SEUR stakeholders.
At SEUR, we have identified three areas of social concern: people, the
environment and social action
People
We seeks to incorporate, retain and develop talent, ensuring a safe and
healthy working environment, equal opportunities and active participation of
all our employees and partners.
SEUR has a strong commitment to training as the key to professional
development and that effort is evident in the more than 90,000 hours per
year of training we provide.
SEUR has developed a work environment based on respect, integrity and
equality, values ​that apply in each of their performances.
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3. Commitment SEUR
Planet
SEUR has become a benchmark in the field of sustainable mobility. This is
understood as the efficient use of all transport resources and proper
management of the waste that is generated. It is our commitment to the task
of reducing the environmental impact caused by our activities.
SUSTAINABLE MOBILITY:
 Incorporating eco-friendly vehicles that use alternative fuels; in 2012, this
cut our CO2 emissions by 50 tonnes.
 A new system of distributing smaller packages in urban areas, using
ecological tricycles and bicycles.
 Efficient driving training, in order to save petrol.
 Optimization of work routes using delivery warning systems, via SMS or by
locating merchandise through the Delivery Assistance Service (SAS.)
 Active Collaboration with CITET (The Centre for Innovation for Logistics
and Highway Transport, Centro de Innovación para la Logística y el
Transporte por Carretera).
RESPONSIBLE MANAGEMENT:
 Environmental Management Systems, certified according to ISO 14001
standards and the use of Sustainable Development Indicators to control C02
emissions, paper consumption or waste generation.
 AENOR certifies compliance with international standards of ISO 9001
Quality Management standard and the Health and Safety at Work Standard
OSHAS 18001.
 SEUR Logistics has achieved triple certification by AENOR, certifying
compliance with the International Standards Management ISO 9001 Quality,
ISO 14001 Environmental Management Standard and the Health and Safety
at Work Standard OSHAS 18001.
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3. Commitment SEUR
 Membership in Pro-climate forum, with the aim of promoting more
responsible business behaviour.
 Project Eco-Efficiency: promoting the reduction of paper consumption or
reduction of contaminated absorbent material.
Society
SEUR Foundation: Logistics and Solidarity
SEUR Foundation, which is celebrating its tenth anniversary this year, was
established in 2004 to coordinate all social activities that the company had
been carrying out since its inception. To date, it has accumulated more than
22,000 hours of social action.
The protection of children is the primary focus of the actions performed by
SEUR Foundation. It is an investment in the future based on the safest
value in society: children.
SEUR Foundation has helped more than 40,000 children and indirectly
benefited more than 70,000 people.
One of the Foundation’s greatest achievements has been the "Caps for Life"
initiative, which has become a significant volunteer movement, with over 13
million supporters. Thanks to it, it has so far managed to help more than 70
children for which they have collected more than 3,400 tons of caps (already
delivered to the recycler), worth €600,000 and with which they have saved
3,400 tonnes of CO2 from going into the environment.
SEUR Foundation organizes its own activities and collaborates with NGOs
and other non-profit entities, providing expertise in the field of logistics and
urgent courier services.
SEUR’s social commitment is reflected in each of the performances of the
Foundation, and the network of SEUR delegations in Spain and Portugal is
actively involved in the Foundation through corporate volunteering.
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3. Commitment SEUR
SEUR in numbers
 Sales of €537 million
 1.2 million clients
 Customer satisfaction index greater than 90%
 98% delivery fulfilment, the highest in the market
 95.6% client renewal
 More than 90,000 hours dedicated to training
 More than 1,000 stores close to clients in Spain
and Portugal
 55 million shipments per year
 3,500 delivery vehicles
 6,300 professionals
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4. Spokespeople
Yves Delmas,
President at SEUR
Yves Delmas has a Bachelor’s Degree in Law at
the University of Paris X Nanterre and a History
degree at the University of Sorbonne (Paris). He
also has a Master’s Degree at Institut d'Etudes
politiques de Paris and a MBA at Ecole Nationale
supérieure des PTT.
Yves has significant experience in different
directorial positions in various express transport
companies, where GeoPost always being a
stakeholder. His positions have included being
COO in Chronopost France, Deputy General
Manager in TNT France, CEO in Jet Worldwide
France and Chronopost Spain, and VP Marketing
and Sales in GeoPost HO in Paris.
Yves Delmas, who was previously the CEO of
SEUR GeoPost Spain and Marketing and Sales
Vice President of SEUR, was appointed as the
company's President in 2012.
Benjamín Calzón,
Geopost BU Managing Director at SEUR
Benjamín has a Bachelor’s Degree in Economics
and Business Sciences at the University of Alcalá
de Henares (Madrid). He has a significant
experience in different directorial positions in
various transport companies such as Azkar,
Correos and Chronoexpress. Benjamín Calzón
joined SEUR as Deputy Director of Operations in
2007. Shortly after, he was promoted to Corporate
Operations Manager and appointed as General
Manager of SEUR GeoPost in 2013.
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COMMUNICATION CONTACTS
Carmen Queipo de Llano, Director of Corporate Communication, Public
Relations and 2.0 91 322 25 23
[email protected]
Laura Gonzalvo, Corporate Communication and Public Relations Manager
91 322 27 52
[email protected]
Tinkle Communication Agency 917021010
Victoria Tejero
[email protected]
Silvia Egea
[email protected]
Elena Barrera
[email protected]
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