Transcript Folie 1

MyDPD
More service, more options, more DPD!
DPD MyDPD - Overview
Overview

What is MyDPD?

I . E-Shipping

16. Juli 2015

E-Shipping

Collection Request

Pickup

Data Transfer
II . Customer Services

Proactive Notifications

Order Shipping Materials
Page: 2
DPD MyDPD - Overview
Overview

III . Shipping reports

Leadtimes

Delay Graphs

Exception Management

Return Parcels

Delivery Status

Favourites

Activation & Login

Q&A
16. Juli 2015
Page: 3
DPD MyDPD
What is MyDPD?
16. Juli 2015
Page: 4
DPD MyDPD – What is MyDPD?
Combination of:
• Online services
• Delispickup
• Delisreturn (= Collection Request)
• MyDelisprint/DelisCOD (= E-Shipping)
• Online reportings
• Leadtimes
• Delay graphs
• Exception Management
• Returned parcels
• Delivery status
• Online customer services
• Proactive notifications overview
• Order shipping materials
16. Juli 2015
Page: 5
MyDPD
I . E-Shipping
16. Juli 2015
Page: 6
MyDPD – E-shipping
=> E-Shipping
Formerly known as MyDELISprint. Here the customer can easily create regular parcel labels.
16. Juli 2015
Page: 7
MyDPD – E-shipping
=> Collection Request
Formerly known as DELISreturn. Create return parcel labels with variable from/to addresses.
16. Juli 2015
Page: 8
MyDPD – E-shipping
=> Pickup
Formerly known as DELISpickup. The customer can request a pick-up by one of our drivers here.
16. Juli 2015
Page: 9
MyDPD – E-shipping
=> Data Transfer
Formerly known as DELIStranfer. This way the customer can easily transfer files to our servers.
16. Juli 2015
Page: 10
MyDPD
II . Customer Services
16. Juli 2015
Page: 11
MyDPD – Customer Services
=> Proactive Notifications
An overview of all proactive notifications and their status.
16. Juli 2015
Page: 12
MyDPD – Customer Services
=> Order Shipping Materials
A very handy tool where the customer can order various shipping materials (bags, documents, etc.)
16. Juli 2015
Page: 13
MyDPD
III . Shipping Reports
16. Juli 2015
Page: 14
MyDPD – Shipping reports
=> Leadtimes
Here the lead time performance for the chosen time frame is depicted
16. Juli 2015
Page: 15
MyDPD – Shipping reports
=> Delay Graphs
Statistical overview of delayed parcels by destination country.
16. Juli 2015
Page: 16
MyDPD – Shipping reports
=> Exception management
An overview of undelivered parcels due to an anomaly.
16. Juli 2015
Page: 17
MyDPD – Shipping reports
=> Return parcels
An overview of parcels that have been returned to the sender
16. Juli 2015
Page: 18
MyDPD – Shipping reports
=> Delivery Status
A real time overview of customer’s shipped parcels and their respective status
16. Juli 2015
Page: 19
MyDPD – Shipping reports
=> Favourites
Parcels, which are marked in the order overview, will be found here. This way you can easily group parcels
from different sending days and / or statusses.
16. Juli 2015
Page: 20
MyDPD
Activation & Login
16. Juli 2015
Page: 21
MyDPD - Activation
Activation in Dice
• Look up the customer in Dice
• DelisID/Customer no/… filled in?
• Click “Edit”
• Activate the required services on
the right
• The services marked with “1”
require extra configuration in the
MyDPD tab
•Click “Save”
16. Juli 2015
Page: 22
MyDPD - Activation
=> MyDPD Configuration tab
16. Juli 2015
Page: 23
MyDPD - Activation
=> MyDPD Configuration tab
16. Juli 2015
Page: 24
MyDPD - Activation
MyDPD Configuration tab
Don’t forget to click “Transfer”!
16. Juli 2015
Page: 25
MyDPD - Activation
MyDPD Configuration tab
16. Juli 2015
Page: 26
MyDPD – Log-in screen
www.dpd.be
Same login as before (DelisID / password)
16. Juli 2015
Page: 27
MyDPD - Homepage
16. Juli 2015
Page: 28