Transcript Document
This power point presentation is a summary of what you learned during the second Risk Management session titled: Board’ Policies and Procedures… Before, During, and After a Disaster Please use it to carry our message to your fellow credit union’ employees, members, chapter, and community leaders! Thank you for attending my session! Rich Woldt CPP, CFE CEO: The Risk Management Learning Center [email protected] RMLearningCenter.com Provided by: Rich Woldt CPP, CFE CEO- The Risk Management Learning Center ACFEI – Level III Homeland Security Instructor Licensed Private Detective [email protected] 608-712-7880 RMLearningCenter.com Credit Union Leaders of the Western States agreed … “The credit union movement and its members are once again challenged by the threat of earthquakes, wildfires, tornados, droughts, hurricanes, and all forms of natural and man made disasters, to include terrorist attacks that can devastate our homeland and economy in the Southwestern United States!” RMLearningCenter.com Credit Union Leaders of the Western States – Further Agreed… • We must assemble and identify our risks, measure our threats, and take action to preserve, protect, and defend our industry against all forms of natural disaster and terrorist attacks! • This is not the first time we’ve assembled with such noble-a-cause… RMLearningCenter.com We Discussed How the States at Our Conference Worked Together to Solve Annual Flooding in the Southwestern USA and the Role the Credit Union Movement Played During the Hoover Dam Project to control the flooding and Stabilize the Economy! • 1905 – 1928 The SW • 1905 –1928 Colorado economy is strong but River Flooding of the Southwest: challenged by • 1928 – 1934 New Mexico, depression in 1929. Wyoming, Colorado, • 1934 – Credit Union California, Utah, Arizona, and Nevada take charge of Leagues unite to form the Boulder/Hoover Dam the Credit Union Project! National Association • 1935 The Hoover Dam is & the rest is history! Dedicated and the rest is history! RMLearningCenter.com We discussed why credit unions are positioned better than any other industry, anywhere in the world, anytime in history to meet the needs of victims before, during, and after a disaster or terrorist attack! Risks Risk Manager Incident Commander International Risk Managers Credit Union Risk Managers (CURM) Credit Union Members, Sponsors and Community RMLearningCenter.com Trauma Management… “We Discussed the Underlying Causes of Trauma and How to Work With Victims! Rich Woldt All victims feel… • Guilty! They say… – “I should have -- !” • Fear! They worry… – “What’s next?” • A sense of being out of control! They ask… – “What can we do to feel safe?” Remember: “The Universe of Victims!” RMLearningCenter.com We discussed Maslow’s Hierarchy of Needs and how it’s being used to create an incident command system for the credit unions, credit union chapters, and their business community! Self Esteem Belonging & Social Well-being “Physiological Needs” Medical Attention Food, Shelter & Economic Well-being RMLearningCenter.com We learned why and how to support victims 24/7 before, during and after a disaster, and how to lead them home and back to normal. Normal Zone Briefings & Equipment Debriefing & Decontamination Hot Zone “The victim’s road to recovery should be as short as possible And involve all victims as much as possible!” Rich Woldt RMLearningCenter.com Session Benefits at a Glance… We Learned… You Can’t Totally Avoid Disasters, Terrorist Attacks, or Most Life Threatening Risks, So… We Learned How… to Identify, Measure, and Control Risks That Threatening Our Life and Community! RMLearningCenter.com We Learned to Predict the Impact Disasters Have on Your Field of Membership (FOM), Community and Chapter… • We learned to measure economic disparages… between countries, communities, neighborhoods, and neighbors…East/West German 5-1, North/South Korea 13-1, Bourbon Street/? • We learned the impact Katrina had on fidelity bond risks: – Looting, Burglary, Robbery, Forgery, Embezzlement, Scams, Fires/Arson, Gang Reprisals, Murders, Extortion, Vandalism, Identity Theft, Insurance Fraud, etc. RMLearningCenter.com Session Benefits at a Glance… • We Reviewed… The evolution from Disaster Recovery to Business Resumption & Business Continuity to Contingency Planning! We Introduced “Contingency Management,” The “Incident Command System,” and discussed the role chapters will play during the next disaster or terrorist attack… We discussed the… “Pyramid Road to Recovery!” RMLearningCenter.com We discussed how the Incident Command System’s been used since the 1940s to fight wildfires, floods, earthquakes, hurricanes, tornados, volcanoes and terrorist attacks in the western states! Incident Commander Safety Information Liaison Operations Planning Staging Area Strike Force Mission or Task RMLearningCenter.com Logistics Finance We Provided Support for Carrying the Message Home! • Finally: you received handouts to teach the incident command system, lead first responders to the rescue, evacuees out of harms way, and victims to full recovery! • The handouts provided can be downloaded from RMlearningCenter.com. Just click on the fuchsia handout boxes titled handouts for the 2006 Western States Volunteers Conference. RMLearningCenter.com We also learned to “Google” and focus on risks threatening our community and country! Local Risk Assessments... Start with a “Google" search on the risk and city in which you're doing your study. For example, burglary Sturgeon Bay, RMLearningCenter.com We Reviewed Risk Management Principles! Two Types of Risks: Pure & Speculative. Three Risk Management Steps: Identify, Measure, and Control. Five Risk Management Controls: Avoid, Reduce, Spread, Assume, and Transfer; and… Two Ways to Measure Risks: Frequency & Severity. RMLearningCenter.com And Contingency Planning - Fundamentals: We discussed what’s been learned from experience and outlined performance standards to follow during the next disaster. • Set the “tone from the top” – Or you’ll be pushing a rope uphill! • Select appropriate plan writers and alternates, – Or you’ll miss important details! • Designate and train “Recovery” Teams: – Damage Assessment Team (DAT) – Disaster Recovery Team (DRT) • Focus on “Your Worst Case Scenarios” • Write plans that will help you survive, recover and grow! – RMLC faculty recommend the “Parking Lot” Approach RMLearningCenter.com And, Discussed “Contingency Management” and “The Incident Command System!” Incident Commander Safety Information Liaison Operations Planning Staging Area Strike Force Mission or Task RMLearningCenter.com Logistics Finance We discusses the Emergency Operations Center (EOC) • • • • • • Security is Job #1 Location Facilities, Utilities & Equipment Floor Plan Operations Staging Area Design & Management: RMLearningCenter.com And Missions Carried Out by OPERATIONS: 1) First: Life Safety 2) Next: Communications 3) Third: House-in-place or Evacuate 4) Fourth: Relocation & Tracking 5) Fifth: Property Protection & Security 6) Sixth: Reconstruction & Resettlement? RMLearningCenter.com We Discussed the (5) “Key” Functions of Operations: • Life safety: First aid, evacuation, & tracking victims through recovery. • Protect Property: Physical property from fire, vandalism, the elements, etc. • Transport Victims: From danger to shelter, food, telephones and entertainment. • Communicate: Notifying friends, family and fellow employees. Includes proactively handling the media. • Rebuild: Facilitate Rebuilding and Recovery based on Maslow’s Hierarchy of Needs. It’s a shift to The “Incident Command System.” RMLearningCenter.com And the design and deployment of an effective Staging Area • A place to assemble, inventory and dispatch response and recovery assets. • May need several staging areas flexible enough to relocate. Assets enter and are cleared and inventoried on one end and Recovery personnel and resources flow in one end of the site and out the other! Hot Zone Demilitarized Zone Response and Recovery Zone Recovery Zone Back to Normal Zone • Staging Area Manager reports to Incident Commander or Operations Section Chief. • The incident will determine the type, size and staging area design: Staging Areas Staging area entry/exit, parking, security, access controls, etc. RMLearningCenter.com And we reviewed the “Virtual” Incident Command System Used When Ivan Struck Jamaica! Incident Commander Risk Manager Safety Liaison Information Planning Operations Staging Area Strike Contingency Planners Task & Mission Response Teams Damage Assessment Disaster Recovery RMLearningCenter.com Logistics Finance & Administration Victims: Insurance/Bonding Credit Unions Members, Etc. CUNA Mutual Claims ARMS We highlighted Reporting Instructions For First Responders: • Dress For Success: Your “personal” preparation is most important. Depending on the nature of the incident, anticipated weather, climate, duration of the event, etc., pack appropriate clothing, work shoes, gloves, eye protection, head gear, and personal items such as extra glasses, flash lights and batteries, water packs, back packs, sun screen, chap sticks, etc. • Family Briefings: Before leaving home, hold “Family Briefings” to ensure everyone is aware of where you’re going, what you’ll be doing, how to contact you while gone, and when you estimate you’ll be home. • Arrange to call a designated telephone number that is equipped with an answering machine at a specific time each week to report your status to an adult family member. RMLearningCenter.com And Offered Advice for Victims and Those Forced to Evacuate: • Create personal identification packages: provide each family member with a “personal identification package” that includes a pictured ID with physical description (age, height, weight, hair color, distinguishing characteristics such as scars, tattoos, etc.) Also, include a “medical needs form” listing medications needed, how often, and where to obtain prescription medications. Provide children with arm bracelets that can’t easy be removed indicating their name, age, home address, school, etc.) The goal is to provide adults and the red cross with enough information to track your children if they are lost during an evacuation. Place recent family pictures and a duplicate of each family member’s package in one envelope to be carried by the head of the household. RMLearningCenter.com Neil Purtell & John Vardallas • In the morning Neil covered the increased fraud and scams associated with disasters and… • Than conducted a session on “Understanding the Arabic Culture. • Sessions conducted by John Vardalls pulled it all together and set our course into the future! RMLearningCenter.com Thank You! Credit Union Volunteers for attending the… 2006 Western States Volunteers Conference in Las Vegas! Call me if you need help sharing this Risk Management message at your next chapter meeting! Rich Woldt CPP, CFE CEO- The Risk Management Learning Center Licensed Private Detective [email protected] 608-712-7880 RMLearningCenter.com