Transcript ITS Student Technology Survey

ITS Student Technology Survey
2010
PACAC Presentation
Thursday, April 21, 2011
ITS Student Technology Survey
Nov 8 – Dec 11, 2010
1,580 respondents
0
Residential FLG
Non-Residential FLG
Extended Campuses
Yuma Campus
100
200
300
400
500
600
700
The MyNAU Portal
4. Please indicate your level of satisfaction with the following statements about the
MyNAU portal.
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Response
Dissatisfied
Total
The MyNAU portal
connects me to the
resources I need at NAU
32.05%
(459)
43.37%
(621)
19.34%
(277)
3.7%
(53)
1.54%
(22)
1432
I am satisfied with the
speed of the MyNAU
portal
23.49%
(335)
42.57%
(607)
24.26%
(346)
7.29%
(104)
2.38%
(34)
1426
The content of the
MyNAU portal is high
quality
23.26%
(330)
38.97%
(553)
30.87%
(438)
5.07%
(72)
1.83%
(26)
1419
Total Respondents
(skipped this question)
1435
145
Google Apps for Education
5. How often do you use the following components of NAU's Google Apps for Education
suite?
Daily
Weekly
Monthly
Less Than
Monthly
68.97%
15.55%
3.63%
2.58%
9.27%
1434
Documents (Gdocs)
9.85%
18.02%
11.38%
12.22%
48.53%
1432
Calendar (Gcal)
9.78%
9.36%
7.62%
9.71%
63.52%
1431
Sites (Gsites)
5.26%
7.23%
6.04%
9.82%
71.65%
1425
Chat (Gtalk)
4.07%
5.76%
5.41%
10.88%
73.88%
1424
14.41%
3.71%
2.1%
3.36%
76.43%
1430
E-mail services (Gmail)
Connecting your mobile
phone to Gmail
Not At All
Response
Total
Total Respondents 1441
(skipped this question)
139
NAU Alert
6. Have you registered for NAU Alert (NAU's Emergency Text notification system)?
Response
Total
Response
Percent
Yes
788
56%
No
393
28%
No, I don't know what NAU Alert is
177
13%
56
4%
0 100 200 300 400 500 600 700 800 900
No, I don't have messaging on my phone
Total Respondents
(skipped this question)
1414
166
Communication Channels
7. How would you prefer to stay informed on NAU technology issues?
Very
Effective Effective
Neutral
I'm not
familiar
Very
or do not Response
Ineffective Ineffective
use
Total
Social Networking sites
(Facebook, Twitter, etc.)
15.7%
22.98%
25.12%
10.06%
10.28%
15.85%
1401
TIPS course discussions and
announcements (on
Blackboard Vista)
9.49%
15.26%
22.68%
10.2%
11.48%
30.88%
1402
Featured Items on the STC
web page
3.37%
8.4%
25.63%
8.18%
8.11%
46.3%
1393
21.54%
33.88%
21.75%
6.49%
5.49%
10.84%
1402
6.65%
17.02%
29.47%
11.23%
8.73%
26.9%
1398
33.81%
31.17%
19.26%
2.57%
1.78%
11.41%
1402
Announcements on the
MyNAU portal
Periodic Lumberjack articles
Email from ITS
Total Respondents 1417
(skipped this question)
163
Printed Phone Book
12. Even though the advertisers pay for the phone book and they get recycled, we are considering not
printing a phone book anymore. How important is it to you to have a printed phone book?
0
100
200
300
400
500
600 Response Response
Total
Percent
Very Important
44
4%
70
6%
Neutral
179
16%
Unimportant
151
14%
Very Unimportant
135
12%
Never Use
533
48%
Important
Total Respondents
(skipped this question)
1112
46
Mobile Devices
8. Please indicate which of the following mobile devices you currently use.
0
200
400
600
800
1000
1200
1400
1341
95%
893
63%
34
2%
Kindle, Nook, or other eReader
67
5%
iPad
41
3%
None
42
3%
Other, please specify
44
3%
Mobile phone
iPod or other mp3 player
PDA without voice capability (Personal…
Total Respondents
(skipped this question)
1417
163
Cell Phones vs. Smart Phones
9. Is your mobile phone a smart phone?
Yes, my phone is a smart phone
(Android, Blackberry, iPhone, etc.)
492 (37%)
No, my phone is a basic cell phone
818 (61%)
I don't know
23 (2%)
ResNet Student Devices
22. I brought the following internet-capable devices with me to campus:
0
100
200
300
400
500
600
700 Response
Total
Desktop computer
Response
Percent
88
13%
615
93%
Netbook, mini-computer
44
7%
Tablet
11
2%
186
28%
45
7%
61
9%
37
6%
Laptop
Gaming device (PS3, Xbox 360, Wii, etc.)
Media device (Blu-Ray player, Tivo, Roku, etc. )
Router or networking hub
Other, please specify
Total Respondents
659
(skipped this question)
921
National Comparison:
Student Ownership /Use of Technology
Desktop Computer
Laptop Computer
Netbook Computer
Internet-capable handheld
ebook Reader
ECAR*
46%
84%
13%
63%
3%
NAU
13%
93%
7%
>37%
5%
* ECAR: ECAR Research Study 6, 2010, p. 9
N – 36,950 students (100 US 4-year institutions + 27 US &Canadian 2-year institutions)
(see http://www.educause.edu/library/ERS1006)
ResNet Wi-Fi vs. Ethernet
20. Please rate your ResNet wireless (wi-fi) internet connection in your residence hall.
Very
Satisfied Satisfied Neutral
Dissatisfied
Very
Dissatisfied
Don't Use
Response
Total
Speed
6.12%
19.55%
14.48%
27.31%
27.16%
5.37%
670
Availability
7.19%
24.85%
17.81%
20.66%
24.4%
5.09%
668
Reliability
5.23%
16.44%
17.04%
24.22%
31.99%
5.08%
669
Ease of connection
7.34%
21.26%
20.51%
20.51%
25.45%
4.94%
668
Total Respondents
672
21. Please rate your ResNet Ethernet (wired) connection in your residence hall.
Very
Satisfied Satisfied Neutral
Dissatisfied
Very
Dissatisfied
Don't Use
Response
Total
Speed
29.93%
28.59%
10.78%
5.24%
1.95%
23.50%
670
Availability
32.23%
27.11%
10.54%
3.61%
3.01%
23.49%
668
Reliability
31.48%
24.55%
11.30%
5.87%
3.31%
23.49%
669
Ease of connection
29.82%
26.36%
11.90%
4.52%
3.92%
23.49%
668
Total Respondents
672
Survey Action Items
Reviewed Survey Results and Comments
• Identified seven focus areas for follow up discussion
• Five focus group meetings to date
Example Action Items
• ResNet: Add more wi-fi radios and disallow wireless routers
• Blackboard Vista: Explain the maintenance window better to
students
• South Learning Resource Center: Review and improve lab layout
and equipment
• Printing: Move to a “hotel” model for wireless printing
• Passwords: Increase the warning time and increase the interval
between required password changes for students
Questions?
To view the
ITS Student Technology Survey,
copy and paste the address below into a browser:
https://alfresco.nau.edu/alfresco/d/d/workspace/SpacesStore/5934bdfc21cf-4b0a-8f8e-f77ef456dfbf/StudentTechSurvey-2010.html