Transcript Bill Schrier, - Auxetic Media

Bill Schrier,
CTO City of Seattle
GMIS 2011
Santa Fe
 Centralized versus decentralized
 The public safety radio network is down
 The anti-virus isn’t working
 How come we don’t use Windows 7?
 Why did you kill public access TV?
 What do I say to Aneesh Chopra?
 Let’s switch to Google Apps & G-mail!
 Let’s live-stream the traffic cameras!
 Can I use my iPad not by BlackBerry?
 Grays Harbor paper mill shuts down
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 Social Media
 Principles for Use
 Innovative Uses in Government
 4G Public Safety Wireless Networks
 Applications for 4G Networks
 Everyone in government is a
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“responder” (9/11 in Seattle)
First Responders
Second Responders = utilities, public
works, transportation
Third Responders = other gov’t
(Also: Quality of Life, Human Services
and so forth)
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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Bill Schrier
GMIS 2011 Santa Fe
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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Assertions:
1. Social Media have fundamentally
altered society on Planet Earth.
2. Social Media will significantly alter
the relationship of government and
responders to constituents.
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 Government: Service, Data, Geography
 We want: civic engagement
 We get: apathy, NIMBY, a few activists
 “Open Data Shall Set Us Free!”
(aka “openness”, “transparency”)
 A Definitive Source: www.seattle.gov
 Assign specific staff: PIOs
 Citizen Feedback from just a few sources
(311, CRM)
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 www.seattle.gov & my.seattle.gov
 The Seattle Channel
 Facebooking departments
 Tweeting departments
 Blogging departments
 Travelers’ Information Page
 My Neighborhood Map and Police Reports
 Data.seattle.gov
 Crowdsourcing
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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www.seattle.gov/
html/citizen/
socialmedia.htm
Bill Schrier, City of Seattle
4 May 2011
14
376 “like
this” – so?
69
Comments!
57!
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
15
Citylink
A series of
interconnected blogs
from each
department,
with quick, timely
information
citylink.seattle.gov
6 April 2011
Twitter and
Blogs
Public
Information
Officers “tweet”
about incidents
and then
blog more details
on Citylink
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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Traffic
Flow
Real-time
travel
times from
license
plate
recognition
Traffic
Alert
Traffic
Camera
Real-time
Travel
Time
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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On the map:
 Gov’t locations
 911 calls – Fire
 911 calls – Police
 Crimes
 Building Permits
 Much much more …
Data Mashup
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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data.seattle.gov
Over 120
Datasets:
crime statistics,
911 calls,
building
permits,
parks, and more
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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Privately
Developed
Apps:
Using
data.seattle.
gov
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 911
 311
 Other phone calls
 E-mail
 Webforms
 Facebook comments
 Twitter replies
 Blog Comments
 More more more
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 An overwhelming array
 Too many feedback loops
 Drive constituents back to
website
 Accept inputs from only
specific sources – web CRM,
mobile apps, 311 center
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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SmartPhone Access
 Apps for employees
 Apps for citizens
 Link to CRM
 311
 One App to rule them
All or by Department?
 Release mgmt, security
Bill Schrier, City of Seattle
4 May 2011
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Bill Schrier
GMIS 2011 Santa Fe
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 Nov 2007 – FCC grants national license
 Dec 2009 – May 2010:
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21 cities, regions, states ask for waivers
May 2010 – FCC grants 21 waivers
May 2010 – Broadband grant pgm reopened
Sep 2010 – 7 grants awarded to construct
Networks under construction today
Sep 2013 – BTOP grant networks deadline
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 Your teenage kid and priority
 Remember: we are all responders
 Cool new apps
 Face recognition technology
 Link to healthcare apps & other databases
 Maps and diagrams
 Two way video
 One network to rule them all
 LTE at the desktop
GMIS 2011 – Santa Fe
Bill Schrier, CTO, City of Seattle
14 June 2011
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 Passed Senate Commerce 21-4 last week
 $10 billion
 $7 bilion to construct nationwide network
 $500 million R&D ~ voice
 Funding from sale of spectrum
 Bi-Partisan support
 Non-profit corporation created to build
 Data today, mission critical voice
eventually
 Slates, tablets, smartphones
 Video identification, links to databases
 The “Internet of Things”—personal, vehicle
area networks
 Incident-area networks, e.g. hazardous
materials spills
 Robotic devices, remote cameras
 Monitoring of public safety officers
 Social media here to
stay?
 Will it really transform
the way government
works and interacts with
constituents?
 Is this a bunch of horse
hockey or is it the future?
Bill Schrier,
Chief Technology Officer, City of Seattle
twitter.com/billschrier
digitalcommunitiesblogs.com/CCIO/
chiefseattlegeek.com
www.seattle.gov
www.seattlechannel.org
City Departments must follow these policies in use of
the Web 2.0 and Social Media tools:
 Acceptable Use of City Digital Equipment, Internet
Access, Electronic Communications and Other
Applications
 Web Presentation and Accessibility Standards
 Blogging Policy
 Online Privacy and Security Policy
 Policy on Non-Government Information and Links
 Inclusive Outreach & Public Engagement Executive
Order & Inclusive Public Engagement Policy
Bill Schrier, City of Seattle
4 May 2011
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