Transcript Document

Boost Morale with an
Injection of Fun!
ASTPHND
2006 Annual Meeting
Seattle, WA
Facilitated by
Beth Hannley
Catalyst Consulting, Inc.
• Work (wurk) noun.
• 1. Use of bodily or
mental power in order to
do or make something,
especially as contrasted
with play or recreation.
(The Oxford American
Dictionary)
2
• Describe the benefit of a positive work environment
• List twelve questions to assess employee satisfaction
• Identify 3 strategies to increase employee satisfaction
• Identify three ways to inject fun into the workplace
• List 3 ways to inject fun into work
• Laugh with vigor in public
3
1. Think about the Specific People Involved
2. Lead by Example
3. Have fun – Take Risks
4. Change Takes Time
4
1. Fun is energizing
2. Happy employees = productive employees
3. Happy employees = Happy customers
4. Recruit and retain good employees
5. Happier employees come to work more!
6. A hearty laugh burns up 3.5 calories
5
Find someone who:
 Can juggle
 Dated someone who is now famous
 Has the same color eyes as you have.
 Has been married to the same person for 20+years
 Has been to the Super Bowl or to an Inaugural Ball.
 Sings in a choir or plays a musical instrument
 Has lived outside the US for more than a year
 Has seen the same movie at least five times
 Likes to ski, fish or snowshoe.
 Sketches, paints, knits or weaves.
 Has hit a home run or a hole-in-one
 Has owned his/her own business
 Has written a book or plans to.
 Has three or more children
 Can speak two languages
 Is owned by two or more cats
 Has climbed a mountain.
 Is left-handed
 Ballroom dances – fun or competition
6
Purpose:
Meet people in a different way
Have fun
Example:
Find someone who juggles…
Get his/her autograph
Sign up to 3 lines/page
Object:
Autograph for each line
7
Working with a partner, share a story of fun at work
• Tell about at time that was particularly fun at work.
What was the high point of this time? What made it
fun?
OR
• Talk about a working relationship that is especially
fun. How did this relationship develop? What do you
most appreciate about this person?
8
“Does a positive work environment make a
difference in business results?”
• So, Gallup surveyed……..
– 105,000 Employees
– 2500 Business Units in 24 Companies
– 12 Industries, including healthcare
9
Twelve questions linked to business results:
–
–
–
–
Profitability,
Productivity,
Customer Satisfaction,
Employee Retention
The Manager is key
10
1.
Do I know what is expected of me at work?
2.
Do I have the materials and equipment I need to
do my job right?
3.
At work, do I have the opportunity to do what I
do best everyday?
4.
In the last seven days, have I received recognition
or praise for doing good work?
5.
Does my supervisor, or someone at work, seem to
care about me as a person?
6.
Is there someone at work who encourages my
development?
11
7.
At work, do my opinions seem to count?
8.
Does the mission/purpose of my company make me
feel my job is important?
9.
Are my co-workers committed to doing quality work?
10. Do I have a best friend at work?
11. In the last six months, has someone at work talked
with me about my progress?
12. This last year, have I had opportunities at work to
learn and grow?
12
1.
Know what is expected of me at work?
2.
Have the materials and equipment I need to do my
job right?
3.
Opportunity to do what I do best everyday?
4.
Recognition or praise in the last seven days?
5.
Supervisor, or someone at work, cares about me?
6.
Someone encourages my development?
Source: Marcus Buckingham, First, Break All The Rules
13
Making fun work
•
•
•
•
•
•
•
Take yourself lightly
Be sincere
Think small and simple
Practice relevant humor
Practice safe humor
Hire for humor
Make fun a priority
Source: Paul Hawken
14
 Smiling makes you happier
 Women smile 8 more times a day than men do
 People like and trust you if you smile
 People can “hear” you smile.
 Smiling cools the brain…frowning heats
15
• We’re too busy
• It cuts productivity
• We’re professionals
• It’s not my style
• No budget
16
1.
2.
3.
4.
5.
6.
Smile
Eat
Tell jokes
Casual Friday
Dress up for Halloween
Post cartoons on doors, bulletin
boards
7. Celebrate birthdays and
anniversaries
8. Group outing
9. Dance the Macarena or Electric
Slide
10. ?????
17
7-5-35 Exercise
1.
On an index card, briefly
describe your favorite way to
inject fun at work
2. Print or Write legibly
18
7-5- 35 Exercise
Round One
1.
2.
3.
4.
5.
Exchange cards with five people.
Find a partner
Compare the ideas on the cards you have
Score the ideas by splitting 7 points between
the two cards. (7-0, 6-1, 5-2, 4-3) 7=High
Write the score for each card on its back
19
7-5- 35 Exercise
Round Two
1.
2.
3.
4.
Exchange cards with five people.
Find a partner
Compare the ideas on the cards you have
Score the ideas by splitting 7 points
between the two cards. (7-0, 6-1, 5-2, 4-3)
5. Write the score for each card on its back
20
7-5- 35 Exercise
Repeat for Rounds Three, Four,and Five
At the end of Round Five, add up all the
points on the back of the card you’re
holding. Maximum is 35 points
(7 points X 5 rounds = 35)
21
How can you inject fun into your work?
Hiring
Orientation
Staff meetings
Celebrating successes
Recognizing performance
Training/Communication
22
23
• Include ‘sense of humor” in job competencies
• Ask Fun Interview questions:
• Describe a time when you had a lot of
fun at work
• Tell me about a time when you used
humor to manage job stress
• Describe your ideal work place
• Look for smiles; listen for fun!
24
• Give them a welcome present: eg a keychain for
their new office keys
• Send them on a scavenger hunt to help learn their
new teammates and the work area.
• Give them a “buddy”
• Create a crossword puzzle with co-workers names
on it.
• Check in at one month, three months
“Are you having fun here?”
25
• Open with a video….
– Meetings, Bloody Meetings - with John Cleese
– Celebrate What’s Right With The World
– Old Movie Serials – Flash Gordon, Lone Ranger
• Show and Tell Time – Chance to share success
• Use Icebreaker questions:
– If you could have fifty pounds of anything, what would it be?
– What was your first job? Strangest? Most fun?
• Bring toys to play with…
– Crayons, paper airplanes, bubbles
26
• Graffiti Board
• “Think Outside the Box” Lunch
• Photoshop staff pictures into your
presentation….
• Create a Mirth Committee
27
Informal and inexpensive
• Ask staff how they want to be recognized’
• Catcher Program – reward “Right-doing”
• Personal note from the supervisor
• Small rewards: favorite latte, funny PostIt Notes,
Movie tickets
• Time off –15 minutes extra at lunch
• Email a Standing Ovation – www.Playfair.com
28
– Soon
– Sincere
– Specific
– Personal
– Positive
– Proactive
Source: Bob Nelson, 1001 Ways to Recognize Employees
29
Four Steps to effective recognition.
1. I saw what you did
2. I appreciate it
3. It’s important because
4. Here’s how I feel about it.
Source: Bob Nelson, 1001 Ways to Recognize Employees
30
Most popular fun recognition gifts
#1 Coffee mugs, (preferably with a cartoon)
#2
#3
#4
#5
#6
#7
#8
T-shirts, and
Dinner out (or breakfast or lunch)
Gift certificates
Balloons (with or without gorilla delivery)
Plaques and trophies
Tickets to movies or sports events
Books
#9 Popcorn tins or fruit baskets
#10 Gag gifts
31
• Pay for the guy behind you
• Do the 3’oclock spin
• Leave voice mails in character – a historical
figure or TV/Movie character
• “Think Outside the Box” Lunch
• Photoshop staff pictures into your
presentation….
• Silly Socks and Terrible Ties
32
Office and Meeting Toys
Coloring books
Play-Doh
Kaleidoscopes
Bubbles
Nerf ball
Post-it notes
Puzzles
Prisms
Crayons/markers
33
 1001 Ways to Reward Employees by Bob Nelson
 Fun Works – Creating Places Where People Love to Work by
Leslie Yerkes
 Managing to Have Fun: How Fun at Work Can Motivate Your
Employees, Inspire Your Coworkers, and Boost Your Bottom
Line by Matt Weinstein
 Fun and Gains: Motivate and Energize Staff with Workplace
Games, Contests and Activities by Carolyn Greenwich
34
Looking for even more fun ideas? Check out these
websites about laughter and play:
•Matt Weinstein: www.playfair.com
•Bernie DeKoven: www.deepfun.com
•Joel Goodman: www.humorproject.com
•Allen Klein: www.allenklein.com
•Clifford Kuhn, M.D.: www.humorbeing.com
35
Great way to close (or open) a meeting
For a full minute, continuously repeat the
following sound……..
36
Beth Hannley
Catalyst Consulting, Inc.
Mill Creek, Washington
[email protected]
37