Transcript BSP Auto Refund - THAI-Amadeus Customer Service

BSP Auto Refund
Amadeus BSP Auto Refund
General Conditions
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The Office ID is authorized to access refund.
Both Paper Ticket and E-ticket are allowed.
The ticket is refundable.
Only totally unused ticket is allowed.
BSP ticket number must be registered for refund
on a BSP Office ID.
• After register a refund calculation form, you have
to fill in the auto refund form and attach with sales
report to BSP.
You can consult the online help
Page by entering the following
GG AMA TH RFD
Amadeus BSP Auto Refund
BSP E-Ticket
1
Declare Refund
(Processing in Amadeus page)
 TWD /TKT follow by ticket number
example : TWD/TKT125-5996215252
 Declare Refund with entry TWREF
 Print E-Ticket record for reference
(See the following pages for an example)
System display E-ticket record
Be sure that E-ticket status
must be only “O”or”A”.
Check restriction of that ticket.
To declare refund
use an entry: TWREF
System will response
2 Create a Refund Calculation Form
(Process in Royal System)
Use the following entry for entering to Royal System
 1TG//
(See the following pages for an example)
System will response after
you enter 1TG//
Create a Refund Calculation Form
2.1 Display refund calculation form
2.2 Fill in refund calculation form
2.1 To display refund calculation form use an entry :
*TC follow by ticket number
Example : *TC1255996215252
System will display refund calculation form
2.2 Fill all informations
For E-Ticket some in formations will auto input
after you declared refund (TWREF) to see more
you need to move down (MD)
For net fare refund. You
have to fill in as below:
Net amount
Commission
Cancellation Fee
Unused tax
Refund coupon
Input net fare:
CFSNA30000
Input cancellation fee:
CFXFA1000
Input commission:
CFOAAM500
Input unused tax:
CFUTA5140YQ/270YQ/700TS/2725GB/975UB
Input Refund Coupon :
CFRCAT1/12
System will response
After you complete all,you have
to end transaction use an entry :
CFTC
For Normal Fare
Input commission rate :
CFCRA7
Input Cancellation Fee :
CFXFA1000
Input Unused Tax:
CFUTA5140YQ/270YQ/700TS/2725GB/975UB
Input Refund Coupon:
CFRCAT1/12
To complete and save refund
form end transaction by enter:
CFTC
BSP Paper Ticket
1 Declare Refund
(Process in Royal System)

Register Document
CFDNA follow by ticket number
example
single ticket
CFDNA21726398454902
conjunction ticket CFDNA2172639843992-4003
Refund Calculation Form creation for Paper Ticket
Ticket number
Transaction code
Process in Royal System (1TG//) Check digit
Register Document Number :
CFDNA2172639845490 2 Check digit 1st
Ticket number
For Conjunction Ticket :
CFDNA2172639845399 2-400 3
Transaction code
Check digit 2nd
Ticket no.
Last 3 digit no for
second ticket
First Ticket Number
Check digit
Ticket number
Transaction code
System must response
“ALL PROCESSED”
after enter
2 Create a refund calculation form
(Process in Royal System)
2.1 Display refund calculation form
2.2 Fill in refund calculation form
(See the following pages for an example)
2.1 Display refund calculation form
*TC21726398454902
System display Refund
Calculation Form
2.2 Fill in all information
To input Ticket Issued
Use an entry CFTIA
System always responds
“ALL PROCESSED”
If input the right format.
To redisplay refund calculation
Form after input use an entry :
*TCR
National system office id
Date of issued
After input ticket issued
Input name of passenger :
CFNMA SPEARS/BRITNEY MS
Input Refund to :
CFRTA SPEARS/BRITNEY MS
It should be passenger name
Input Original Fare Calculation :
CFOCA BKK TG LAX Q40.00AA STL M2509.15AA LAX Q40.00TG BKK M2509.15
NUC5098.30END ROE32.783000XF LAX4.5
CFFEA CANCELLATION FEE THB200
Restriction
CFFBA1-4CR
Fare Basis (same fare basis)
Form of Payment :
CFFPA CASH
Special net : CFSNA155445
Original Amount :
CFOAAFTHB167140/T7500/M1000
Cancellation Fee :
CFXFA1000
End transaction : CFTC
End of Slide