Transcript Higher Education Yearly IT Planning

CIO Methodology
James M. Dutcher
Higher Education Yearly IT
Planning
IT Organizational Review
Assessment
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Executive Management
Departments
IT Dept
Stakeholder Groups
– Students
– Faculty
– Staff
Alignment
• Verify assessment
information/documentation to
compare/contrast with:
• Organization goals, mission, values
• Client/User needs
• Budget/capital
• DELIVERABLE => Report to executive
management on where we are at (with
issues highlighted for immediate action)
Verify/Prioritize Issues
Perform Gap Analysis
• Develop 4 Phase 90 day Plans based on ranked
issues/projects illustrated on this map
• Address issues that need attention immediately
• Address critical decisions that cannot be
postponed
• Determine (organizational) quick-wins
• Note major decisions and/or large expenditures
that can be deferred until overall IT Strategy is
developed
IT Governance Establishment
IT Strategic Plan
• Multi-year vision/goals
• Drives
– IT Tactical Plans – 1 year view
• Project Management
– 90 day project plans
• IT Operational Plans – day to day operations
– Daily IT operations w/ metrics to gauge success &
operational optimization considerations
IT Planning
OIT Mgt
Tactical
Tactical
Plans
•E-Learning Plans
•IT Business Plans
•Staff & Faculty
Development
•Student Services
•Etc.
Academic
Technology
Tactical Plan
Academic
Technology Strategic
Plan
Campus IT
Tactical Plan
Campus Strategic IT
Plan
Institutional IT Strategic Plan
Institutional Strategic Plan
Strategic
IT Dept. Management Model
Strategic
OIT
Management
Executive IT
Management
Day-to-Day
IT Management
Admin.
Systems
•Legacy
•Misc. Servers
&Systems,
HW/SW
•ERP
IT Knowledge
Management
IT Training Management
•Technology Training
•Business Process Training
•For Students, Faculty, Staff
•IT Org. Management
•IT Governance &
Steering Committees
•Internet
•Instructional Technology
•Administrative Systems
•Library
•Policy
•Security
Info. Tech.
Strategy
•Mission
•Goals
•Campus
Strategic IT
Plan
•Academic Tech.
Strategic Plan
Info Tech
Planning
•Strategic
Project Office
•Project Id &
Selection
•Project
Management
• Tactical &
Budget
IT Processes &
Procedures
•Policies &
Procedures
•Standards
•IT Best Practices
Methods &
Management
Network
Administration
•Data, Voice,
Video
•Wired
•Wireless
•HW/SW
Web
Management
•Internet
•Intranet
•Portal
•HW/SW
Academic IT Mgt
•Instructional
Technologies
•Classroom IT
•Computer labs
•CMS
•HW/SW
Knowledge Management
•On-line Documentation Library
•Library
•Data Warehousing
Integration &
Security
•Protocols
•EAI
•Disaster
Recovery
•HW/SW
IT Helpdesk/Support
Management
•Academic Technology
•Distance Learning
•Campus IT
•CRM
Tactical
IT Operations Methodology
Define
Improve
Control & Stabilize
Measure
What is not defined cannot be controlled
What is not controlled cannot be measured
What is not measured cannot be improved
90 Day Plans
Project Determination
• Projects (portfolio)
viewed as assets
– ROI based on:
• Return of $$ invested
• Academic
Improvements
• Savings realized
• Community
Obligations –
translates to risk
mitigations
– Four Asset classes
to classify project
undertakings
VP/CIO Due Diligence and IT
StartUp & On-going
Planning/Activities
Establish/Review (Start-Up)
Teams
• On-going review/communications with:
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Line Management
Executive Director
Network Services
User Services
Application Services
Human Resources
Academic IT Development