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Gartner G-Cloud Service Definition
Cloud Digital Leadership: Gartner for IT Executives CIO Essentials (ITECIOESS)
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Service Description
Key Benefits
■ The Gartner for IT Executives CIO Essentials service is
intended to assist senior-level IT executives in operating their
business
■ Personalised service delivery by an Executive Advisor and an
Executive Client Manager who develop an individualised
program to deliver value to the member and their organisation
■ The service provides a tailored service to assist members
with their key challenges and is focused on supporting cloud
and digital strategies
■ Unique insight into the CIO role based on Executive
Programs' more than 15 years of meeting CIOs' needs in the
marketplace. This insight is delivered through CIO experts,
role-relevant CIO research and a rich, CIO-specific online
experience
■ The service is provided to one licensed user for a period of
twelve months
■ The Cloud offerings from Gartner are built on the expertise of
our 890 research analysts and 500 consultants; the world’s
largest repository of knowledge on the business of IT. 117
analysts have expertise in the field of cloud with our database
of IT research containing 1,400 research reports providing
specific guidance on best practice for cloud deployment and
strategy. Gartner covers all aspects of cloud including crucial
topics such as Infrastructure as a Service (IaaS), Platform as
a Service (PaaS), Software as a Service (SaaS), cloud
sourcing, cloud security, cloud strategy, cloud governance
and IT cost optimisation through cloud.
■ An unparalleled CIO community including exclusive memberonly events and outstanding peer networking opportunities.
Key Deliverables
■ Executive Programs Research Reports
■ Gartner for IT Executives Content and Research
■ Teleconferences hosted by Research Report Authors
■ Access to Gartner Core Research
Price
■ Access to Gartner for IT Leaders content and role pages
■ Gartner will bill a firm fixed price of £29,900 excl. VAT, incl. all
expenses for this service.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
■ Review Meetings
■ One Symposium/ITExpo Ticket
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Full List of Deliverables
■ Gartner for IT Executives CIO Essentials (the “Service”) is intended to assist the most senior-level IT executives in operating their
business as cost-effectively as possible. Client may designate one (1) Licensed User, referred to herein as the “Member,” who
has access to the Deliverables described below:
■ Executive Programs Research Reports ─ Up to 12 (twelve) Reports per year; covering topics selected by Gartner such as IT
Governance, Business Value of IT, Architecture, and other areas where business and IT intersect
■ Gartner for IT Executives ─ Targeted role-specific content, such as, podcasts, videocasts, polling, and top research picks
accessed via any of the Gartner for IT Executives role Web sites
■ Teleconferences ─ Up to 12 (twelve) teleconferences per year, hosted by Executive Programs Research Report Authors to
discuss the topics of their Research Reports
■ Access to Gartner Core Research and access to Gartner for IT Leaders content and role pages
■ Talking Technology Series ─ Commentaries on the latest topics in a monthly audio program that can be listened to on
gartner.com or downloaded to listen to in MP3 format
■ Note: Schedules referenced above are approximations and are dependent on the publication schedule of relevant Research
■ Use of Research — The Member may, on an occasional and infrequent basis, forward to specific individuals within the Client
organisation copies of individual research documents, not to exceed 25 (twenty-five) separate documents per contract year, for
the purpose of facilitating executive decision making. This forwarding of documents may not be done on a routine basis, or by
means of posting on Client’s corporate intranet, or in any other manner that has the intent or effect of avoiding the purchase of
additional User licenses from Gartner
■ Assigned Service Delivery Team — A service delivery team (“Delivery Team”), consisting of an Executive Advisor and an
Executive Client Manager, will be assigned to the Member, and will serve as the Member’s primary points of contact for all
Gartner resources available under this Service. The Delivery Team will work with the Member to develop a plan (the “Member
Value Plan”), which will highlight value sought; identify key issues on which delivery of the Member’s Service may focus; and
outline how the Service can deliver that value. Progress against the Member Value Plan will be reviewed during the contract year
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
■ Review Meetings ─ Up to two (2) times per year, the Executive Advisor will meet face to face with the Member (the “Review
Meeting”). These Review Meetings may be used to: (i) review and apply Executive Programs Research, the annual Executive
Programs CIO Agenda, or other relevant content; (ii) understand the Member’s current initiatives; and (iii) develop, discuss the
progress of, or evaluate the Member’s Member Value Plan
■ Summarized Targeted Gartner Research ─ On an as-needed basis, Delivery Team will email to the Member the appropriate
Research based on the Member’s Inquiry, summarise it, and highlight the parts pertaining specifically to the Inquiry
■ Gartner for IT Executives Analyst Inquiry ─ Provides the Member with access to Gartner Analysts who are associated with the
Service purchased by Client. Participation in Analyst Inquiry as part of this Service is subject to the following terms:
–
Participation in Analyst Inquiry is limited to the Gartner Analyst, the Member, and members of the Member’s team (as
reasonably required for the Member’s business purposes). In all instances, the Member must be present on the Inquiry call
and the purpose of the Inquiry call must be to advance the Member’s agenda
–
Participation in Analyst Inquiry as part of this Service is subject to the terms set forth in the Usage Guidelines for Gartner
Services posted on gartner.com
■ Executive Programs CIO Research Inquiries ─ Inquiry access to Gartner Executive Programs CIO Researchers through IT
Executives Analyst Inquiry; limited to topics covered in the Executive Programs Research Reports, as published by Gartner
Executive Programs
■ Symposium/ITxpo® ─ One (1) complimentary invitation for attendance by the Member only, to Gartner Symposium/ITxpo,
including all standard Symposium attendee rights plus Executive Programs VIP access. This invitation is non-transferable
■ Exclusive Executive Programs Events ─ Complimentary non-transferable invitation for attendance, by the Member only, at local
content-based Gartner Events in Member’s region or country
■ Facilitated Networking ─ Member may request meetings or conference calls with peers around a specific topic/issue in order to
exchange information about best practices or areas of expertise
■ Online Networking ─ Access to Gartner Peer Connect
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Full List of Deliverables
■ Executive Programs Research Reports
■ Gartner for IT Executives Content and Research
■ Teleconferences hosted by Research Report Authors
■ Access to Gartner Core Research
■ Access to Gartner for IT Leaders content and role pages
■ Review Meetings
■ One Symposium/ITExpo Ticket
Additional Terms & Conditions
■ Member may, on an occasional and infrequent basis, forward to specific individuals within Client organization copies of individual
research documents, not to exceed 25 (twenty-five) separate documents per contract year. This may not be done on a routine
basis, or by means of posting on Client’s corporate intranet, or in any other manner that has the intent or effect of avoiding the
purchase of additional User licenses from Gartner.
■ Unless otherwise provided above, this service is subject to, and governed by, the Gartner Events: Online Registration Terms &
Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying
this service.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Information Assurance
Backup Restore and Disaster Recovery
■ Gartner possesses analysts and consultants with various
security clearances, or we will, within reason, acquire those
clearances as the client demands
■ The Gartner service under discussion does not require
Gartner to manage or store any critical client data
■ Gartner associates are bound by very specific rules around
client confidentiality and security given that our clients reveal
to us their greatest challenges and difficulties in order that we
can help and support them most effectively
Data Restoration
Service Migration
■ No client data is retained by Gartner as part of the client’s
access to this service and therefore there is no data
restoration process related to this service
■ There is no need for a Service Migration plan given the nature
of the service under discussion
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Onboarding
Offboarding
■ Gartner’s Executive Client Partner team will onboard new
licensed users to Gartner’s services and will provide a web
tour, tips on how to find research and how to request reports,
data cuts or inquiry with analyst
■ Gartner does not offer offboarding services, however, named
licence holders can be changed during the period of the
contract through [email protected]
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Pricing
Ordering and Invoicing Process
■ Gartner will bill a firm fixed price of £29,900 excl. VAT, incl. all
expenses for this service
■ Gartner will bill for 100% of the fees at contract signing
■ All invoices are payable net 30 days from date of invoice
■ This service is subject to, and governed by, the Gartner
Events: Online Registration Terms & Conditions section and
the Usage Guidelines for Gartner Services of the Gartner
Terms & Conditions document accompanying this service.
Financial Recompense Model
Termination Terms (by Consumer/by the Supplier)
■ In the event that a Service does not meet the specifications
set out in the applicable Service Description, the breach will
be handled in accordance with the Liability and Termination
terms set out in the Call-Off Agreement
■ Services may be terminated only for material breach by either
party, upon 30 days prior written notice, if the breach is not
cured within the notice period
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Service Management
Service Constraints
■ A service delivery team (“Delivery Team”), consisting of an
Executive Advisor and an Executive Client Manager, will be
assigned to the Member, and will serve as the Member’s
primary points of contact for all Gartner resources available
under this Service. The Delivery Team will work with the
Member to develop a plan (the “Member Value Plan”), which
will highlight value sought; identify key issues on which
delivery of the Member’s Service may focus; and outline how
the Service can effectively deliver that value. Progress against
the Member Value Plan will be reviewed during the contract
year
■ This is not applicable to this service
■ This service is supported (by telephone and online services)
by an Executive Client Partner. The Executive Client Partner
is the primary point of contact accountable for the proactive
and reactive needs of our clients in relationship to their
existing services
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
Service Levels
■ This is not applicable to this service
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Gartner Service Definition —
Gartner for IT Executives CIO Essentials (ITECIOESS)
Training
Trial Service
■ Training is not included, however, the ‘Onboarding Service’
will provide the user with the skills and knowledge to
effectively use the service
■ Gartner does not offer a trial service option in relation to this
service
Consumer Responsibilities
Technical Requirements
■ This service is subject to, and governed by, the Gartner
Events: Online Registration Terms & Conditions section and
the Usage Guidelines for Gartner Services of the Gartner
Terms & Conditions document accompanying this service.
■ Gartner.com allows 24/7/365 access to our research and
supports all revisions of Internet Explorer (plus Google
Chrome, Firefox and Safari) – any browser that supports
HTML5 – with no client installations required
■ Each Gartner report is presented in a printer-friendly Microsoft
product format (e.g., .pdf or .xls)
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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