Transcript Document

I2CO Presentation
ATCO Electric
Process
Customizations
Utilizing
InService
Presenters:
Kent Mack
and
Corey Lunty
About ATCO Electric
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The company is headquartered in Edmonton and has
38 offices throughout its service area in Alberta
Customers are located in northern and east-central
Alberta – resource rich areas of the province where
electricity is an essential component of industrial
development
The company has 85 years experience serving this
challenging, diverse territory
The company builds, operates and maintains a safe,
reliable system of transmission and distribution
lines, delivering power to homes, farms and
businesses, in cities, towns and Aboriginal
communities – 245 communities in all.
Our Service Territory
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ATCO Electric has more than 2,000
employees living, working and
volunteering in communities across
Alberta
ATCO Electric operates and maintains
approximately 72,000 km of transmission
and distribution lines
In addition, the company operates
approximately 10,000 km of distribution
power lines on behalf of Rural
Electrification Associations
ATCO Electric serves nearly 213,000
customers.
Using the
CWD Portal
Presenter
Kent Mack
OMS Data Analyst
Login Page
Starting up the CWD Portal is a simple as using any
other web application. Security is based on the
Domain User allowing only authorized users to access
this page.
Menu Selections
Search Results
***Searches access InService database and our Customer Information
System
Multiple Customer Results
This is an example of a multiple customer result.
CWD Portal Search
The following are the search options for the CWD Portal:
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Civic Address
Legal Land Location
Lot Block and Plan
Area Name
Residential Customer Name
Business Name
Customer Phone Number
Site ID
Meter Number
Each search will produce a single customer or a list of multiple customers, according to
the information used in the search.
The more complete the information the narrower the search will be. You may search
with partial information on some search modes.
CWD Portal Search
(Error Messages)
If the parameters
have not been met
you will see the
following error with a
suggestion of the
information required.
Other Searches
Search by:
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Legal/Civic
Address
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Name/Phone
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Using Quarter
Sections
Lot, Block and
Plan
Area Name
Customer Name
Phone Number
Site Id/Meter
Creating a Call
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By selecting the Customer, an outage call will be created in In
Service
Call and Event comments can be added in this screen
Using Trouble Analysis, calls will be rolled up and appropriate
information will be updated.
Questions?
For follow up questions please contact:
[email protected]
780-508-4539
Using the
Underground Locate Application
Presenter
Corey Lunty
GIS Technical Support Analyst
Background
•Contact with underground power facilities during excavation
has long been a danger.
•These incidents can end in serious injuries or fatalities, as
well as damage to electrical infrastructure.
•ATCO Electrical and other utilities have a joint effort with a
non-profit organization named Alberta OneCall to organize
underground line location when requested, to help mitigate
these risks. This serves as a single point of contact for
Albertan customers with any excavation related utility
concerns.
The Business Driver
•In the past, ATCO Electric’s underground locate work was
managed independently by district locations, with manual
distribution of work. There were 37 offices managing
underground location in 37 different ways. There were
opportunities for redesigning this process to make it more
efficient.
•ATCO Electric’s business driver was to improve and change
existing processes by centralizing all the Underground Locate
work into a system based solution to better plan and manage
work.
Process Overview
1. A customer calls Alberta OneCall prior to excavating
on their property.
2. This request gets sent to ATCO Electric from Alberta
OneCall
3. Underground Locate work coordinators at our Central
Work Desk review the work and assign it to either an
external contractor or an internal employee
A few different programs are involved in this process:
Maximo, G\Netviewer, i\Dispatcher, as well as MobileTC
In depth
To kick off the
process, AB One
Call receives a
locate request. This
request is formed
into a text file which
is sent via FTP to an
ATCO server
This request file is parsed by some custom written code, and a
work order is created in Maximo.
Next, a row is inserted into our G\Tech database. UL coordinators
use a custom G\Netviewer extension to locate the request
geographically and determine whether or not we have facilities in
that area.
i/Dispatcher Pending Jobs Monitor
A job is then created in InService and is assigned by our
dispatchers. These Underground locate jobs are viewed in their
own tab, but are dispatched just like any other job.
[Pic from Inservice here]
MobileTC Job Detail Screen
A MobileTC user then performs the locate in the field, and then
fills out completion data and completes the job.
MobileTC Completion Form
•Closure information as well as any contractor invoices, etc
are digitally returned and added to the Maximo Work order, to
be kept as a long term record.
•The underground locate is now complete!
Questions?
For follow up questions please contact:
[email protected]
780-420-3479
End
of
Presentation