Transcript Structure of Government

Virtualisation & Cloud Computing
Ark Conference
An alternative (insular) view from
Government
Allan W Paterson
Director, Information Systems Division
[email protected], @bigcheeser
25th February 2010
Perhaps a key message to start ....
Technology is a bridge .....
.... not
a destination
There’s no such thing as a new idea
March 30, 1965
"a nationwide information utility,
which will enable subscribers to obtain,
economically, efficiently, immediately, the
required information flow to facilitate the
conduct of business and other affairs."
Source
Rough Type
Nicholas Carr’s blog
28 November 2009
So, why didn’t it happen in the 70s,
80s, 90s, ...?
Andy Groves, Chairman of Intel, 1995
The telecommunications network only doubles in capacity every
century
Without an effective distribution grid, sophisticated IT
services cannot be delivered outside a very small domain
Eric Schmidt, CEO of Google, 1993
When the network becomes as fast as the processors, the
computer hollows out and spreads across the network
With the widespread introduction of fibre broadband,
the network is the computer
Let’s talk about ICT enabling the business
Effective
Efficient
Customer Focussed
How we started (1986)
Where we should be
Where we were at the start of the 21st C
Physician heal thyself
Symptoms
One of everything and multiples of the one
Variety of old technology – high risk – high license costs
Failing projects
High complexity
Owned by the suppliers
Lacking transparency
Over 100 pages of forms if you were a small family business moving
to the island
 Benchmarking services
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High cost centre
high cost distributed
inhibiting service improvement
So from an IT point of view, we wanted ….
A jargon free approach to 21st Century technology
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Market leading with 3rd party solution vendors
Simple, Secure, Scalable, Shared, Standards, Smart sourced
Consolidated, Converged, Commodity, Cheaper
providing a robust and responsive service base
Strategic relationships
Cisco and Microsoft
Windows is an enterprise, open system,
when the Network is the computer
And we got the authority ....
Isle of Man Government ICT Policy
Isle of Man Government is committed to the use of integrated
ICT for competitive advantage. Accordingly, Government will
maintain a central strategic ownership of ICT technologies,
process and data architecture, standards and governance, and
ICT Production Services.
This enables an overarching
perspective of ICT and its contribution to the effectiveness and
productivity of Public Service, as well as driving a more cost
efficient base for ICT in Government.
Getting to Customer Focussed Service
1. Foundations
3. Common Areas
2. Building Infrastructure
The Foundations
Data Centres
Desktop
Network
Website
Contracts & Frameworks
We gotta have a network diagram
What kind of service did we aim for....
And we gotta have an architecture picture
What that actually means ....
Application A
Application B
And the desktop service .....
 PC & laptop failure – fix or replace within 1 hour
 Operating system – current & -1
 Single sign-on
 Remote support
 Central patching / anti-virus
 Procurement cost down by over 50%, lead time by 90%
 File & Print servers from 44 down to 3
 Reported desktop faults down by 65%
The Building Infrastructure
Security
Registration & Authentication
Audit
Poste Restante
Change of Circumstance
Payment engine
Interoperability
The Common Areas
Accounting
Customer Relationship
MannGIS
Records Mann
E-mail
Vehicle Management
So, does it make a difference?
“The move to a ‘single
patient record’ is a key
step towards improved
medical outcomes as well
as real efficiencies”
And does this approach offer value?
More opportunities for convergence ....
And let’s not forget Sustainability
Learnings
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The legacy world
“Climate” change
Managing “eggs in one basket”
Data Protection
The real issues remain business issues
There is resistance to shared services
VFM – audit, audit, and audit again
Cloud is a “sourcing” issue
The future is hybrid and consumerised
We need to focus on web services
Thank you - Gura mie ayd