Transcript Document
Satyam – A Corporate Overview
Brief Profile
Established in 1987, 14, 000+ professionals, in 45 countries Provides Value-added end-to-end IT Solutions Over 325 Clients, Include 6 of Fortune Global10 and 101 of Fortune 500 Revenue CAGR of 47% from FY 1997 to 2003 SEI-CMM Level 5 assessed in March, 1999 Golden Peacock Award for Excellence in Corporate Governance e SCM(SM) for BPO developed with Carnegie Mellon University
Subsidiaries & Joint Ventures
Nipuna Services Ltd. – Business Process Outsourcing (BPO) Satyam Manufacturing Technologies Inc. (SMTI) JV’s with CA, Venture – Each in a specific area Satyam Computer Services (Shanghai) Company Ltd
Associate Company
Sify Ltd – Largest Private ISP in India
Vision, Values & Strategy Core Purpose
To leverage information, knowledge, and technology to enhance human endeavour
Core values
Belief in People Entrepreneurship Customer Orientation Pursuit of Excellence
Strategy
Customer Intimacy Competency Enhancement Solution orientation Globalisation Creating a strong brand World class systems and processes Business Processes Support Processes
Global Footprint
18 development centers
spread across the globe Operations in
45 countries across 6 continents
approximately
25 time zones
and across
Our Financials
16000 14000 12000 10000 8000 6000 4000 2000 0 No. of Associates Revenue $378.0
$424.0
9759 8370 $267.1
8635 5067 1275 $48.0
3582 2500 $89.9
$90.0
$156.7
1997 1998 1999 2000 2001 2002 2003 2004 FY 2004 Revenues: US$ 570 mn Associate Strength: 14,032 REVENUE DISTRIBUTION BY TECHNOLOGY
Packaged Software Implementation Engineering Design Services 26.22% 3.63% 46.59% 23.56%
600 500 400 300 200 100 0
Software Maintenance Software Design Development
REVENUE DISTRIBUTION BY INDUSTRY
Healthcare 6.12% 11.82% 13.90% 18.45% 18.27% 31.44% Manufacturing
REVENUE DISTRIBUTION BY GEOGRAPHY
Japan 1.97% ROW 10.98% Europe 13.71% 73.34%
Source: Satyam Financial Results, FY 2004
North America
1991 1992 1995 1997 1998 1999 2000 2000 2001 2002 2003
Pioneering Efforts
Pioneered delivery of offshore service (John Deere & Co.) First Indian Co. to set-up dedicated satellite link ISO 9001 – Tick IT certification First IT company to get ITAA certification Set up India’s first private ISP – SIFY Among world’s first 10 companies to get SEI-CMM Level 5 assessment First Indian company to manage data center operations and IT Outsourcing in 2000 Adoption of Verticalization and a customer-centric organizational Structure Pioneered ITES quality framework – e SCM Among the first to be certified under BS 7799 for ISMS First & only Lead Auditor for eSCM
Key Differentiators
Flexible Relationship Model
Right Engagement model which is customized to suit customer needs
Rightsourcing TM – Our Global Delivery Model
Right combination of Onsite, Offsite and Offshore
Maturity in Handling Alliances
Alliances with over 70 best-of-breed technology and product vendors
Strength in Enterprise Applications
Largest resource based for Enterprise Applications in India
Customer-centric Organization Structure
Vertical Business Units (VBU)
• Automotive • Banking& Financial Services • Healthcare, Insurance & Pharmaceuticals
Non-Hierarchical Collaborative Promotes Entrepreneurship Shared Services (SSU)
• Network and Systems • Commercial & Contracts • Corporate Services • Internal Audit • Manufacturing • Retail • Internal Information Systems & Platinum Process group (PPG) • Telecom • Corporate Communications • Infrastructure • Legal • Media & Entertainment • Semiconductor • Managed IT Services (MITS) • Travel, Transportation & Logistics • Energy & Utilities • Enterprise Applications and Business Intelligence Solutions (EABIS) • SAP Solutions • Government & Public Services • Canada • Consulting and Enterprise Solutions • Continental Europe • Hi-Tech Solutions • Middle East, Africa, India • Engineering Services • Asia Pacific
Regional Business Units (RBU)
• Microsoft Solutions Group
Horizontal Competency Units (HCU)
People and Learning
Our people make the difference
Multinational workforce represented by 15 Nationalities Over 80% are engineers and computer application graduates Day 1 recruitment status in Educational institutions Attrition rate quarter – better than Industry Average @ 3.92% per State of the art training facility : 40 hrs –80 hrs training per associate per year Performance Based Compensation Structure • Exclusive Learning Center • Multiple Learning Business, Technology Delivery, Vertical Colleges • Intellectual Symposia Architecture Conference Project Management Conf.
Satyam Technology Review • Tie-up With Institutes Engineering Project Management General Management
Service Offerings
Embedded Systems
VLSI Design
ERP (Peoplesoft, Oracle, SAP, JD Edwards) SCM (i2, Ariba, Asera, custom built)
CRM (Oracle, Siebel, custom built) EAI (MQ Series, Vitria, TIBCO)
B2B, B2C Application Development (Vignette, BroadVision, Exterprise, etc.)
Web Enabling and Integration via Internet (Mosaic, custom built, etc.)
M-Commerce
Extended Enterprise Solutions Hi-Tech Solutions Business Intelligence Services
Service Offerings
e-Business Solutions BPO Strategic Outsourcing Services
Transaction Processing Financial Back Office Customer Contact HR Processes
Illustrative List
Data Warehousing/ Mining Security and Privacy Services Process Consulting e-R&D Services ( Drug Discovery, Clinical Trials, etc.)
Application Management (Development, Re engineering, Maintenance) Application/ System Integration Data Center/ Help Center Outsourcing Desktop/Network Hosting Services
High Quality Customers
8 of the top 10 Auto majors 7 of the top 10 Electronics and Electrical Equipment Manufacturer 6 of the top 10 global Pharmaceutical companies 4 of the top 5 Networking and Other Communication Equipment Manufacturer 3 of the top 5 Healthcare companies 2 of the top 5 Securities companies
Enterprise Applications Knowledge Management eCommerce / Collaborative Commerce Data Warehousing / Business intelligence Application / Process Integration Telecom Technologies Portal / Content Management Development Platforms
Technology Alliances
The following list is a subset of overall Satyam technology landscape
Satyam RightSourcing™ Model
Pioneers in Remote Offshore development and global delivery model
Onsite Client
Requirements Gathering & Prioritization Statement of Work Implementation sign-off & Launch Approval Onsite testing Implementation Satyam Offsite Centers
Planning Prototyping Project Management Post Implementation Support
..
..
.
Offshore Development Centers
Project Management Technical Design Build / Programming Unit/Assembly Testing Documentation Post implementation support:
Help Desk
System. Admin.
Maintenance Extension / Integration
Strengthening RightSourcing™ model and focus on delivering non traditional IT services from our offshore delivery campuses.
Global Solution Centers in Singapore and Malaysia.
World Class Quality
March on towards 6 Sigma & PCMM
ISO 9001:2000 Certification - Jan 2001 (First company in the world by BVQI) ISO 9001 TickIT Certification Re-certification - Mar, 1995 - Sep, 1998 SEI-CMM Level 5 accreditation -Mar, 1999 Dec 2001, IMC Ramkrishna Bajaj Award for Business Excellence in Service Industry
Online QMS - May, 1994
1993 - Start of Quality Journey
Business Continuity Planning
BCP MODEL Effect Site Outage City Outage Country Outage Failure Modes
•
Infrastructure
•
Information
•
Personnel
•
Finance
•
Strategy Causes
•Fire •War •Power Outage •Explosion •Computer Virus •Strike •Hacking •Flood •Telecommunication Failure •Theft & Robbery •Shortage of Critical Items •Critical Server Breakdown •Earthquake •Prolonged Essential Public services •Temp/Permanent functional disability Of Sr.. Associates •Govt.. Policy changes
CONTINGENCY Plan BUSINESS RESUMPTION Plan BUSINESS CONTINUITY Plan RISK MITIGATION PLAN DISASTER RECOVERY Plan
ISMS - Key Benefits First IT services company to be certified under BS 7799 - ISMS
Effective Security Management
What Information Security Management Systems (ISMS) means to SATYAM
Reduced Risk & liability Quick Rebound in event of disasters Continued protection Enhanced customer confidence
Strategic Direction
Satyam’s transformation journey
ORBIT 5 : Global Player
CXO level Relationship Management Deeper Technology & Domain Competency End-to-end solutions Continuous Improvement culture 5Cs Fully Operative
ORBIT 4 : Customer Centric
Vertical Business Focus Horizontal Competencies Geographical Expansion Alliances - width and depth Knowledge Management
ORBIT 3 : Quality Focus
Software Delivery Excellence Technology Leadership
ORBIT 2 :
Pioneering of offshore model Offsite concept
ORBIT 1 : Startup Model
Onsite Staff Augmentation
……..Transforming Satyam into an aggregation of highly mature and efficient processes, consistently delivering the highest levels of operational excellence at level 5.
ORBIT 5 – Strategic Impact
Associate Delight
Improved Associate Delight Increased self worth / wealth / professional value Improved work environment
Investor Delight
Increase P/E Ratio Increase Shareholder Value (Market-Cap)
Customer Delight Support Systems Maturity
Increase Utilization Reduce Costs Enhanced Customer Delight leading to engaging Satyam in larger projects
Key Highlights
•
About 70 internal processes and 300 service offerings tuned to operate at high levels of maturity
•
ORBIT 5 to help Satyam benchmark against best practices
Real Time Leadership Center
Satyam’s Value Proposition
Best cost service commitment is just the tip of the iceberg…
Deep competencies in several verticals and horizontals Ability to attract, retain and motivate skilled manpower Capability to work with large global customers and leverage partnerships Shorter development cycles through RightSourcing TM World class quality
Satyam as a Corporate Citizen
Alambana Trust
Alambana
Means “Support”
A fully funded charitable trust of
Satyam
created to redistribute economic and intellectual wealth to create a more equitable society
Education Healthcare Environment Disaster Recovery
Hands that Support, Hands that Strengthen.
T h a n k y o u
www.satyam.com