Transcript Service Measurement

Service Measurement – SPMS
PO Box Up Time
Measurement
at Delivery Units
Presented by:
Kathy Ainsworth
Vice President, Retail Operations
and
Jordan Small
Vice President, Delivery Operations
Friday, December 5, 2008
Service Measurement – SPMS
PO Box Up Time
Service Measurement
Post Office Box
Up Time
Presented by
Kathy Ainsworth
Vice President, Retail Operations
Service Measurement – SPMS
PO Box Up Time
Agenda
 What is SPMS?
 SPMS Access
 Scanning
 Reports
 On Time Scanning Performance
Service Measurement – SPMS
PO Box Up Time
 Scan Point Management
System (SPMS) Application
 Internal measurement
system
• Utilizes scanning technology
• Helps to ensure timely availability
of the mail by the posted “up-time”
Service Measurement – SPMS
PO Box Up Time
 A barcoded placard is placed in the PO Box
Section and scanned after the distribution of
PO Box mail is complete
Service Measurement – SPMS
PO Box Up Time
 “Up-Time” is the time of day
customers may expect to collect
the mail that is committed for
that day from their PO Box
Committed mail includes
- First Class
- Periodicals
- Standard
- Packages
Service Measurement – SPMS
PO Box Up Time
SPMS Access
Service Measurement – SPMS
PO Box Up Time
SPMS Welcome Screen
http://spms.usps.gov
Service Measurement – SPMS
PO Box Up Time
SPMS Navigation
Use the links across the top of the page to navigate to the
Facility Box Data screen, Reports screen, or to exit the
application
Service Measurement – SPMS
PO Box Up Time
Facility Box Section Data Screen
Service Measurement – SPMS
PO Box Up Time
Scanning
Service Measurement – SPMS
PO Box Up Time
IMDAS Scanner Setup
 Follow standard IMDAS setup
procedures for In-Office User
• Enter the facility ZIP Code
• Enter route ID 00
 At the In-Office main menu
• Select Scan Barcode
Service Measurement – SPMS
PO Box Up Time
Scanning the Barcode
 Scan the barcode
on the PO Box
Section Placard
 Cradle scanner to
transmit data
Service Measurement – SPMS
PO Box Up Time
Reports
Service Measurement – SPMS
PO Box Up Time
Reports Menu – Delivery Units
Service Measurement – SPMS
PO Box Up Time
Box Up-Time Report: Detail Level
Service Measurement – SPMS
PO Box Up Time
Box Up-Time Report: Summary Level
Service Measurement – SPMS
PO Box Up Time
Reports Menu – District Coordinator
There are four types of reports available to the District
Coordinator.
•
•
•
•
Exception Report by Facility ZIP Code
Box Up Time Report by Facility ZIP Code
Up Time Schedule
Summary Reports
Service Measurement – SPMS
PO Box Up Time
Exception Report
Service Measurement – SPMS
PO Box Up Time
Daily Box Up-Time Report - Summary
Report Details by Status
• Total Box Scans
• On-Time
• Early
• Late
• Missed
On-Time Measurement
Sum of On-Time + Early
Service Measurement – SPMS
PO Box Up Time
Daily Box Up-Time Report: Total Box Scans
Service Measurement – SPMS
PO Box Up Time
Weekly Box Up-Time Summary Report: Total Box Scans
Service Measurement – SPMS
PO Box Up Time
Box Up-Time Schedule Report by ZIP Code
Service Measurement – SPMS
PO Box Up Time
Weekly Summary Report
Service Measurement – SPMS
PO Box Up Time
Quarterly Summary Report
Service Measurement – SPMS
PO Box Up Time
National Special Service Index
 Electronic Information Services
54%
 PO Box Service
35%
 Other Services
11%
Target for % On Time – Box Up Time
90%
Service Measurement – SPMS
PO Box Up Time
PO Box Up-Time Scans
Performance
“ON-TIME SCANS”
ON TIME & EARLY SCANS
FY09 WEEK 1 - 9
Service Measurement – SPMS
PO Box Up Time
Service Measurement – SPMS
PO Box Up Time
Service Measurement – SPMS
PO Box Up Time
Service Measurement
Saturation Mail Scanning
Presented by
Jordan Small
Vice President, Delivery Operations
Service
Measurement – SPMS
Service
Measurement
PO Box Up Time
Delivery Unit Saturation Scanning
Saturation Mail
 Start the Clock
• Clerks will Scan “Arrival at Unit”
• Saturation Mail Barcode Sheet
 Stop• the
Clock
Carrier
and PO Box clerks to Scan Saturation
Mail
Barcode Sheet to Indicate “Delivered”
• Carrier Scan Indicates Last Day of Delivery for
Mailing
Service
Measurement – SPMS
Service
Measurement
PO Box Up Time
Delivery Unit Saturation Scanning
Participating Saturation Mailers
RED PLUM
PENNYSAVER
Service
Measurement – SPMS
Service
Measurement
PO Box Up Time
Delivery Unit Saturation Scanning
YES
Clerk scans
pallet / container
“Arrival at Unit”
Are bundles
sorted to carrier
case?
Clerk
Distributes
NO
Clerk stages away
from carrier case
Note:
Box Section clerk will
also scan a saturation
mail barcode sheet
once all saturation
mail has been placed
into the PO boxes
Carrier retrieves
Saturation Mailing
Carrier scans
Saturation Mail
barcode at staging
area and selects
“Delivered”
Carrier scans
Saturation Mail
barcode at carrier
case and selects
“Delivered”
Service
Measurement – SPMS
Service
Measurement
PO Box Up Time
Delivery Unit Saturation Scanning
Saturation Mail Performance Measurement
Website http://satmailspm.usps.gov
Service
Measurement – SPMS
Service
Measurement
PO Box Up Time
Delivery Unit Saturation Scanning
Status Update

Scanning tests show that IMDAS data collection is
working
•
3,000 scans daily recorded from test sites

IMDAS software download at 82 % complete

Compliance reporting for saturation mail will be
available beginning the week of December 8

Service measurement for saturation mail will
begin January

Service measurement for CRRT bundles
•
Projected to exceed 98% by December 8
Service
Measurement – SPMS
Service
Measurement
PO Box Up Time
Delivery Unit Saturation Scanning
Next Steps

National deployment of saturation scanning week
of December 8-12
• Ensure IMD software is uploaded
• Begin monitoring compliance reports to ensure
scanning procedures are being followed

Ensure communication/SOP’s are cascaded to
delivery units
Service Measurement – SPMS
PO Box Up Time
Question
Time
Service Measurement – SPMS
PO Box Up Time
[email protected]
Send your questions and
suggestions to this email account.
WE WANT TO HEAR FROM YOU!
Service Measurement – SPMS
PO Box Up Time
Next Webinar will be on
Friday, December 19 at 11:00 a.m. ET
BMEU Process
̶
presented by:
Pritha Mehra
Vice President, Business Mail Entry & Payment Technologies
and
Laurie Timmons
Manager, Customer Relations, Northeast Area
Have a good weekend!
Service Measurement – SPMS
PO Box Up Time
“Marathon Love”
Television Premiere
This hour-long inspirational special follows the
tragedy-to-triumph fairy tale of Jamie Parks, a
letter carrier from Lansing, IL, and his wife, Lynn.
Discovery Health Channel
Sunday, December 14
8:00 p.m. ET