Transcript Engagement Strategy presentation

St Helens CCG Governing Body Meeting 17th July 2014
St Helens CCG Engagement Strategy
WORKING WELL TOGETHER
2014/2019
Caroline Lees, Head of Corporate Affairs & Operations / Alison
Brook Engagement Manager
• Presentation will cover:
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Context of strategy
Objectives of strategy
Progress / delivery – what are we doing?
Governance for engagement and experience / audit
Current and future plans – moving forward
How will we know we have been successful
Context
• Refresh of current
Engagement Strategy:
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Support development
and implementation of
2-5 year Integrated
Commissioning Plan
‘Call to Action’
Transforming
Participation in health
and Care 2012
• Input from
Healthwatch
representatives
• Patient Experience
and Involvement
Group (LA, PH)
• Lay
Representatives
Context - Call to Action
• Work together developing and
redesigning services to meet
future needs of the NHS – aging
population, people living longer,
rising demand, higher costs
• Improving not enough –
transformation change for
sustainability
• Quality and Safety – Winterbourne
/ Mid Staffs
• Staying well longer / prevention /
self care and empowerment of
patients
• Patients at the centre
• Integrating health and social care
serves
• Mental health
• QIPP
3 Key Strategy Objectives
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Enabling and empowering
patients and carers in
decisions relating to care
and treatment through
engagement and
involvement with
individuals
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Enabling and empowering
the 'public voice' in
commissioning processes
and decisions and
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Integrated commissioning
and delivery, including
pooling resources with the
Local Authority for health
and social care.
What are we doing?
• Call to action – local
progress
– Working well Together
– Patient Charter via PPG
Forum
– Call to action for
community groups
– Primary Care Call to
Action (NHSE)
– Citizen Panel
– NHS IQ events
• Direct involvement in
commissioning plans
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IAPT
ESD
SALT
EoL
Community Nursing
Review
– Clinical Hub
Call to Action – what are we doing?
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Membership up from 50 to 210
(500 end of year!)
Twitter feed risen, broken 2300!
(31 just last week)
– Improving reach
Facebook
Newsletters
Talk to us
More pledges re joining PPGs
Public Events
Public event learning
disabilities
Public event – Mental
Health
Proactive Care Group
Attend Health Events
Healthwatch
Governing Body
patient stories –
lessons learned
Community Groups
(e.g. Cancer Strategy)
Engaging in
Independent Forums
(Listen for Change,
carers, MH, etc)
– Engaged with over 1000 people via
attending events – CCG and Partners
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Youth event planned end July,
health promotion and engagement
in services
Equity, Equality and Diversity
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EDS Self Assessment June – September 2013,
verified by Healthwatch
‘Developing’ organisation
Our equality objectives are:
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To make fair and transparent commissioning
decisions;
To improve access and outcomes for patients
and communities who experience
disadvantage;
To improve the equality performance of our
providers through robust procurement and
monitoring practice
To empower and engage our workforce
Action plan developed
Gap Analysis – identifies protected
characteristic groups and action plan for
engagement
E&D Hub on Internet, includes Gap Analysis
and information on our diverse communities
EDS supports the CCG to:
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evidence how its working towards meeting the
wider Public Sector Equality Duty (PSED) to
eliminate, discrimination, advance equality or
opportunity and foster good community relations
(see appendix 1)
meet the NHS England assurance framework
be more responsive to community and patient
needs
provide a level of assurance against the
commissioning practise of the CCG
improve access and health and wellbeing
outcomes for protected groups and communities
be vigilant to poor standards of care
address health inequalities
deliver against the commissioning priorities
provide a clear line of sight on any potential legal
and financial risks
CCC Model for Engagement and Patient Experience
Health & Wellbeing Board
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Integrated Programme
Steering Group
Healthwatch
Patient Participation
Group (PPG) Forum
(PPG
representatives, CCG
/ Lay Chair)
Public Voice /
Community
Groups
CCG Governing Body (x3 Lay
members)
Members Council (GP Forum)
Provider Quality
and Performance
management
Clinical Quality and Approvals
Committee (Quality and patient
Safety)
Patient Experience & Involvement Group
– this group is accountable for
management and reviewing all patient
experience including learning from
incidents, complaints, patient feedback
and learning from engagement
PPGs
Youth Forum
Patient Experience
Data / information /
patient surveys /
Healthwatch / focus
groups
Commissioning
Specifications /
business case
development
Real Accountability = Real Transparency
• Document
– Audit evidence
– Evidencing outcomes
– Transparency
– 360 Survey
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Current & Future Plans – building a robust
infrastructure
CCG
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Staff training and support
Embed governance
Commissioning plan implementation
360 action plan
Forum / public engagement and
communication- CALL to ACTION
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On-going PPG support and development
Call to Action national / regional
campaigns
PPG Forum growth and development /
support
Youth forum expansion / work with LA
Attend events in community
Patient charter
Developing more integrated systems
Social media
Webpage
EDS action plan
• No crossed wires
Measuring effectiveness
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Public surveys to measure the public’s
awareness of the CCG and it’s role
We will continue the annual 360 survey of how
well the CCG is engaging with partners and
membership (benchmark June 2012/2014)
We will record all engagement activity and
feedback on how patient involvement
experience has influenced commissioning
activity (this will be reported to the Governing
Body via the new Engagement & Involvement
Group which will govern this activity) real
accountability tool
We will monitor web statistics and ensure that
the information displayed is valuable and
relevant for visitors
We will increase our visibility on Social Media
(measured by number of followers)
Strategy Outcomes – Greater Involvement = Greater
chance of change
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Patients, public and partners work
together in redesigning services
which are sustainable and based
on need
Increase in CCG membership
More PPG Leads and members
attending forums
Increase in public awareness
Meet E&D objectives
More ‘hits’ on website (awareness
of CCG)
Improved public ‘reach’
Patients, public and partners report
they are fully engaged in
commissioning decisions
Improved information systems and
analyses
• Needs
– Clear communication and
accountability
• Commitment
• Good infrastructure /
governance
• Partnership approach
• Investment
• Training
• Team working
• How will we know we have been successful? Public &
Partners will be our judge!
“I understand why and
how decisions are made
about local health
services”
“we had open
and honest
debate with the
CCG’
The CCG can evidence
how we made public
and patient views count
“I understand why
decisions are made by
the healthcare staff
providing my care”
“I got involved and it
didn’t feel like lip
service”
“I joined my PPG and
was listened to by my
practice”
“The CCG fed back to us
how our views made a
difference”
“I understand how to
get involved and want
to be!”
Strategy provides the platform for collective &
individual involvement and integration
Transparency
Working together
Inclusion
Involvement
Awareness
change and
sustainability
Building Trust
Understanding
Supports infrastructure for a CALL to ACTION
Challenge