Transcript Office Communications Server 2007 R2 Overview

R2
Microsoft Schweiz GmbH
Andre Hagmann
Senior Technology Specialist
[email protected]
100%
Work Styles
Different time,
different place
80
Same time,
different place
60
Same time,
same place
40
Working alone
20
0
Percentage of
work product that
willdepend on
group input
2000
2005
2010
Source: Gartner
1837
1876
1984
2007
Q. Which applications do you think will most likely drive future
investment in your company's data and telephony network budget?
Unified Messaging
Remote/Teleworker Solutions
Videoconferencing
Dual-Mode Phones (WLAN/Mobile)
Single-number dial to mobile
Directory services
Presence Management
Audio Services
Custom applications developed by…
Click to dial
Don't know
0
10
20
30
40
50
60
70
Source: IDC and InfoWorld's Enterprise VoIP Survey, 2007
E-Mail/Calendaring
Across
Devices
Team
Workspaces
Across
Networks
Inbox
Instant
Messaging
Application
Integration
Conferencing
VoIP
Product Investment Areas
Streamline
Communication
s for End-Users
Increase
Operational
Control
Build a
SoftwarePowered VoIP
Foundation
Overall
Costs
Down
Vertically integrated communication silos
Proprietary architecture
Limited accessibility
Many different databases
Common Management
Conferencing
Enterprise
Telephony
Instant
Messaging
E-Mail &
Unified Messaging
Mobile Messaging
Unified Experience
Mobile Messaging
Voice Mail
Web
Conference
Video
Conference
Audio
Conference
E-Mail &
Instant Messaging
Enterprise
Telephony
Separate Management
Windows Platform
Horizontally integrated common platform
Standards-based distributed architecture
Accessibility in the entire network
One common database
OCS “Wave 14”
CY2010
Q4 CY2008
Q1 CY2009
Introduction of
Microsoft UC
Foundation
Investments in
Voice and
Conferencing
Company wide
Enterprise Voice
Infrastructure
Microsoft® Office Communicator 2007 R2
Microsoft® Office Communicator Mobile
Office Communications Server
2007 R2
Microsoft® Office Communicator
Phone Edition R2
Microsoft® Office Communicator
Web Access R2
Rich Unified Communications client providing an intuitive, easy to use interface that
brings together the communications experience
Usability Improvements
More Contact Object’s
Sort, Group of Contact’s
Early Media Support 
Enhanced and New Presence Status
New Team Ring & Delegation
New Response Group, Sign in-/Out
Enhanced Voice Mail integration
Audio Conferencing
New Desktop Sharing (RDP Protocol)
New HD VGA support (PC to PC)
New Automatic Update via WSUS, MU
More Control with Group Polices
New
Collaborating users can easily use off the shelf web cams to participate
in video communications
Support for VGA* and HD** for
peer-to-peer video on capable PCs
Interop with select Polycom and
Tandberg videoconferencing
endpoints
Resolution setting can be
configured by either IT or users
* Resolution 640 x 480, ratio 4:3, requires dual-core PC
** Resolution 1280 x 720, ratio 16:9, requires quad-core PC
By installing the Multilingual User Interface Package, users can switch the user
interface of Office Communicator 2007 R2 from one language to another.
User can Switch UI
38 Languages
Singe Installation
Package
Package now available
at Download Center
New in R2, Office Communicator Phone Edition
includes enhancements that address leading
customer issues:
Integration with Communicator on the PC
New Place a call using Communicator and use
your OCPE phone as the audio device
New Place a call using your OCPE phone and
control it using Communicator
Synchronized call controls for conference, hold
and transfer
New Unlocking your PC also unlocks your
phone
Improved call quality and reliability
Redial soft button
Customizable ring tones
Use a web-based version of Office Communicator to find people, see their
presence, IM with them, desktop share, or start an audio conference
Consistent experience, no
training
Ability to invite anonymous
users
Cross-platform support, zero
client
Multi-party instant messaging
Web based desktop sharing
Add audio to an existing
session by OCS dial out to a
preferred device
Employees can use their mobile phone as an extension of their
business phone and communicate using presence and IM
New JME support for Nokia
S40, Motorola RAZR
devices*
New Single number reach
Simultaneous multiple IM
sessions
GAL search for contacts
• Communicator Mobile for Java available with OCS 2007 R2
• Communicator Mobile for Symbian (Nokia S60) projected
for 6 months after OCS 2007 R2
New
IT administrators can consolidate telephony and cellular call records
for compliance and billing purposes
Extend
enterprise phone
number to mobile
Call forward
setting
CDRs include
cellular calls
New
Admin
Boss
Expert
Make and receive calls to and from
IP, PBX, and PSTN users
Dial by name or number based on
enhanced presence
Hold, retrieve, transfer, roll-over
Forward to and simultaneously ring
additional numbers, team members,
delegates, and voice mail
Click to add video or desktop
sharing
Ad hoc and scheduled conferencing
Personal and recent contacts lists
Integrated corporate directory
search
Desktop control of Communicator
Phone Edition
New
Team members can receive calls placed to one another, either
simultaneously or after a delay
Established by team
members
Incoming calls ring one or
more colleague’s phones with
optional delay
Calls from personal contacts
excluded
Optional ring delay
Unanswered calls go to initial
called party’s voice mail
New
Team assistants and front-desk receptionists using presence to manage
conversations and provide fast, efficient service to callers
Single Screen UI for multi-call
handling
Rich presence in contact list and
groups
Incoming conversation queue
Consultative, Safe & Blind transfers
Integrated conversation history,
templates & notes.
Client-side Music on Hold
Repeat caller notification
New
Teams can set up a call workflow to answer incoming calls , route to a
queue and deliver to an available team member to respond to the inquiry
IVR , Speech Recognition and
Text-to-Speech Call Treatment
User-configured routing rules
Serial, parallel, longest Idle
& round robin routing
Call Queuing with Music on Hold
Agent presence aggregation
Call context on inbound calls
Administrators can easily understand, act on, and communicate trend,
summary, usage, quality, and other information
Activity summary reports
Voice, video, IM, and conferencing
Media quality (QoE) reports
UC to UC, PSTN, and conferencing
Device reports
Performance reports
User reports
Secure browser access to reports
Access controlled by group or by
user
Video
Interoperability
PC & USB
Devices
Phones
Media resiliency in case of signaling
failure
Improved voice quality
Suppression of typing noise*
Added Comfort Noise Packet (CNP)
as per RFC 3389 to improve
comfort noise generation
Better regulation of audio volume
Improved echo detection and
reduced echoing as calls begin
High definition and VGA video
Early Media Support
Implementation of latest
STUN/TURN protocols (ICE v19)
* When using USB device on PC
New
Organizations have the potential to reduce costs and simplify management by
directly connecting to the PSTN over SIP without on-premise gateways
Direct SIP connectivity
between Mediation
Server and ITSP
ITSP: Access to
Session Border
PSTN and
Mobile Phone
Controller
Networks
not required on
customer premises
Microsoft participating
in SIPConnect working
group
Office Communicator
Mediation
Server
SIP
OCS 2007 R2
IM, Presence,
Audio,Video,
Conferencing
New
Save conferencing costs by setting up an on-premise audioconferencing bridge for both internal and external users
Mixes VoIP and/or PSTN dial-in
Scheduling via Outlook and
reservationless conferencing
options
Support Live Meeting and
Conference Call
Multiple language (14) support by
Conferencing Attendant
Users are authenticated against
Active Directory for better security
Fine grained meeting
policies
IP Audio
IP Video
PSTN dial-in
Web conferencing
Control meeting size
Manage PIN access for
dial-in
Globally manage access
numbers
Add a number
Specify supported
languages
Assign to pool
Define multiple region
(location) profiles
Manage access pin policy
per pool
Improvements that will simplify your infrastructure, enhance
management capabilities, and take advantage of new technologies
New 64-bit, SQL 2008 support
New Virtualization support for NON
Media Server Roles QoE, CDR and
Archiving Server Roles
Deployment and Edge Planning tool
New Simplified Firewall Config. for the
A/V Edge Server, Port Reduction
Consolidated Access Edge
Centralized Configuration
management
Monitoring Server enhancements
System Center Operations Manager
2007 support
New Best Practises Analyser for OCS
UC endpoints
Public IM
Clouds
AOL
Yahoo
Windows
Live
Archiving
Server
DMZ
Data
Audio/
Video
Workloads:
• IM/Presence
• Conferencing
• Voice
• App sharing
• Dev Platform
Front-End • Applications
Server(s)
SIP
Remote
Users
Edge
Servers
CWA
Advanced
Media GW
Federated
Businesses
Backend
SQL server
Exchange
2007 Server
UM
(Mediation
Server)
Voicemail
PSTN
Active
Directory
Monitoring
Server
New
The planning tool application provides prescriptive guidance to
facilitate the planning and deployment of R2 including enterprise voice
Wizard-based
Allows specification of desired
features, sites, users, expected
traffic
Identifies server and gateway
needs
Identifies TCP/IP port needs
Produces topology diagrams,
exportable to Visio
Centralized repository for user information eliminates the need for
replicated user information and separate database maintenance*
Use same database for authentication
and storage of access policies as
Microsoft® Exchange and other
corporate applications
Add voice and other capabilities simply
by extending user properties
Single sign-in for users to remember
Single unified directory for all
communications
Managed directly or via Office
Communications Server MMC plug-in
Administrators easily control which dialed numbers are allowed by users,
and which facilities are used to complete calls*
Normalization rules convert
regular expressions to E.164
format for private dial plans
Call routes applied based on
dialed number and the user’s
phone usage policy
Least cost routing
Location based routing
Limits on allowed calls
Multiple call routes enable
failover
•When deployed behind a PBX, dial plan may be designed to simply
route all external calls to PBX via gateway
IT administrators can maintain logs of calls for compliance reasons and
monitor quality attributes (ex: MOS scores of voice & video)
Single server for all monitoring
Immediate access to CDR and
QoE data
Usage reporting/ROI analysis
Export into billing and other
systems
New QoE metrics captured
Audio and video quality
PSTN connections
Network connectivity
Response Group service
Manage and monitor office communications using the same tools used
for other IT systems
Server monitoring for the entire
deployment including overall
health model
Real time alerts based on
Monitoring Server QoE data
provide notification of network
and server problems
Optional configuration of
performance threshold rules for
customized monitoring
Communicator Web Access



IE6, IE7, IE8
Safari (Mac)
Firefox (Windows, Mac, Linux)
Communicator, Attendant, Group Chat


Windows XP SP2, SP3
Windows Vista, Windows Vista SP1
Communications Server


64-bit Hardware Only
WS2008 , WS 2003, WS2003 R2
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