Transcript Chapter 5
Coping with
Organizational Life
Chapter 5
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Learning Objectives
1.
Distinguish between emotions and moods.
2.
Describe how emotions and mood influence
behavior in organizations.
3.
Describe ways that people manage their emotions
in organizations.
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Learning Objectives
4.
Identify the major causes and consequences of
stress.
5.
Describe the adverse effects of organizational stress.
6.
Identify various ways of reducing stress in the
workplace.
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Emotions
Have an object
Spread is contagious
Universal expression
Culturally based display rules
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Major Emotions and Subcategories
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Emotion Sources
Self-conscious emotions
• Shame
• Guilt
• Embarrassment
• Pride
Social emotions
• Pity
• Jealousy
• Envy
• Scorn
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Circumplex Model of Affect
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Moods
Definition
States
Traits
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Happier People Success
Job performance
• Better jobs
• Perform jobs more successfully
• Less likely to resign
Income
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Happier Workers More
Successful
Distraction
Memory
Decision quality
Evaluation
Cooperation
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Affective Events Theory
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Managing Emotions in Organizations
Job satisfaction
Emotional dissonance
Emotional labor
• Anger management
Organizational compassion
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Organizational Stress
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Occupational Demands
Making decisions
Performing boring, repetitive tasks
Repeatedly exchanging information with
others
Working in unpleasant physical conditions
Performing unstructured vs. structured
tasks
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Work vs. Nonwork Conflict
Role
• Conflict
• Role juggling
• Role ambiguity
Sexual harassment
Information
• Overload
• Underload
• Information anxiety
Responsibility for others
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Stress’ Negative Effects
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Stress’ Negative Effects
Task performance
Desk rage
Health
• Metabolic syndrome
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Stress’ Health-related Effects
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Burnout
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Organizations Manage Stress
Employee assistance program
Stress management programs
Wellness programs
• Presentism
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Managing Stress
Manage time wisely
Seek social support
Eat healthier diet
Be physically fit
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Managing Stress
Relax and meditate
Get a good night’s sleep
Avoid inappropriate self-talk
Take a time-out
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