Transcript Chapter 5

Coping with
Organizational Life
Chapter 5
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Learning Objectives
1.
Distinguish between emotions and moods.
2.
Describe how emotions and mood influence
behavior in organizations.
3.
Describe ways that people manage their emotions
in organizations.
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Learning Objectives
4.
Identify the major causes and consequences of
stress.
5.
Describe the adverse effects of organizational stress.
6.
Identify various ways of reducing stress in the
workplace.
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Emotions
 Have an object
 Spread is contagious
 Universal expression
 Culturally based display rules
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Major Emotions and Subcategories
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Emotion Sources
 Self-conscious emotions
• Shame
• Guilt
• Embarrassment
• Pride
 Social emotions
• Pity
• Jealousy
• Envy
• Scorn
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Circumplex Model of Affect
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Moods
 Definition
 States
 Traits
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Happier People  Success
 Job performance
• Better jobs
• Perform jobs more successfully
• Less likely to resign
 Income
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Happier Workers  More
Successful
 Distraction
 Memory
 Decision quality
 Evaluation
 Cooperation
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Affective Events Theory
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Managing Emotions in Organizations
 Job satisfaction
 Emotional dissonance
 Emotional labor
• Anger management
 Organizational compassion
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Organizational Stress
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Occupational Demands
 Making decisions
 Performing boring, repetitive tasks
 Repeatedly exchanging information with
others
 Working in unpleasant physical conditions
 Performing unstructured vs. structured
tasks
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Work vs. Nonwork Conflict
 Role
• Conflict
• Role juggling
• Role ambiguity
 Sexual harassment
 Information
• Overload
• Underload
• Information anxiety
 Responsibility for others
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Stress’ Negative Effects
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Stress’ Negative Effects
 Task performance
 Desk rage
 Health
• Metabolic syndrome
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Stress’ Health-related Effects
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Burnout
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Organizations Manage Stress
 Employee assistance program
 Stress management programs
 Wellness programs
• Presentism
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Managing Stress
 Manage time wisely
 Seek social support
 Eat healthier diet
 Be physically fit
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Managing Stress
 Relax and meditate
 Get a good night’s sleep
 Avoid inappropriate self-talk
 Take a time-out
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