Transcript Document

Damage Prevention
Virginia Pilot Project &
Legislative Update
Basic Notification Process in Virginia
EXCAVATOR
requests locate for planned
excavation
C.A.R.E.
EXCAVATOR
OK to Dig With CARE
VUPS ONE-CALL
CENTER
identifies and notifies
affected operators
VUPS ONE-CALL CENTER
provides positive response
confirmation to excavator via
E-mail or fax
OPERATOR /
LOCATOR
locates facilities and
provides positive response
to VUPS
Problem
• The Common Ground Alliance One Call Systems International (OCSI)
statistical data collected from 25 states across the country shows a total of
over 15 million locate requests to one-call centers in 2004
• Depending on the location, one may assume that as many 5 outgoing
locate ticket notifications might be sent to individual utility operators
• Depending on the nature of the individual utility operators’ facilities 40%60% of those tickets may be over-notification
• The data also indicates that there were vague or incorrect excavation
location descriptions on approximately 2% of the total outgoing tickets
Phase I Metrics – Tickets
• Pilot study conducted with over 2,000
electronically white-lined tickets submitted
Type
Control
Area
Percentage
Total Requests
77,022
3Hour Notices
3,948
5.13%
Cancellations
502
0.65%
Test Area
Percentage
Reduction
42
2.20%
57.12%
8
0.42%
35.77%
1,911
Vettro 360 for Damage Prevention
• Vettro 360 application
customized to
leverage on-board
GPS chip-set of
handheld, Vettro
ESRI mapping
infrastructure, and
support of peripheral
GPS devices via
Bluetooth
Replace Address/Description with GPS Stamps
•
•
•
End-user walks the
area of planned
excavation – Line,
Polygon, Multi-line
Segment, Bulls Eye
– while recording
GPS coordinates
Coordinates and
relevant descriptive
data is submitted to
One Call Centers for
processing and
notification of
affected utilities
Ticket can be
suspended for
completion at a later
time
Phase I: Electronic White Line
Phase I Metrics - Responses
•
•
•
•
Code 60: Locator and excavator agreed and documented marking schedule
Code 91: Incorrect address information
Code 93: Scope of work to large
Code 94: Marking instructions are unclear
Type
Control
Area
Percentage
Test Area
Percentage
Reduction
Code 60
20,849
27.07%
173
9.05%
66.56%
Code 91
3,836
4.98%
62
3.24%
34.86%
Code 93
31
0.04%
0
0.00%
100.00%
Code 94
464
0.60%
1
0.05%
91.31%
Phase I Metrics - Notification
• Control Area averaged 7.96 members per locate request
• Test Area averaged 7.32 members per locate request—a
8.04% reduction
• Control Area averaged 768,527 square feet polygon size
• Test Area averaged 81,341 square feet polygon size—a 89.4%
reduction
Benefits
• Improved safety and reliability of
underground utilities
• Improved accuracy of locate ticket
information
• Ability to see excavation area
mapped on handheld device
• Fewer field visits to gather locate
ticket information
• Fewer return calls from locator
asking for more specific information
• Reduced time from submission of a
locate request to being cleared to
work
• Reduced risk of downtime,
enforcement actions and litigation
resulting from damage incidents .
• Reduced risk of downtime,
enforcement actions and litigation
resulting from damage incidents
• Reduced time required to process
locate requests
• Reduced ticket processing costs
through automated ticket
input/output
• Improved quality of service from
one-call center
• Reduced over-notification
• Reduced numbers of incorrect
tickets
• Reduced footprint for locate areas
for grids and polygons
In Summary…
Current One Call Ticket Flow
EXCAVATOR
Each time an
excavator
plans to dig…
ONE CALL
(IRTH software)
Utilities are charged
for each locate
ticket generated
LOCATOR
…and again for each
request to mark their
facilities
NOTIFICATION
AREA
NOTIFICATION
AREA
ONE CALL
(IRTH
software)
LOCATOR
| VETTRO
DP
Each time an
excavator
plans to dig…
Only
Utilities
necessary
are
tickets
charged
are
for each
generated
locate ticket
using
GPS
generated
coordinates
…and
for each
…and again
only essential
request
to
mark
locate requests their
are
facilities
generated
Savings of
39% per
ticket
BENEFITS TO ONE CALL
The one call centers benefit in much the same way that they
have been benefitting from Internet ticket entry. Every time an
excavator uses electronic means to submit a ticket the cost of a
person handling the call is eliminated. During this time of
economic slowdown the impact isn’t felt as much as when
volumes were increasing 7 to 15% per year. Centers were
required to staff up to handle the call volumes coming in. Using
this method of ticket creation speeds up the transaction and
allows the flow to happen purely by machine, through machine,
to machine.
INCENTIVES TO EXCAVATORS
A new method of encouraging the excavators to participate may
be coming from one of the partners with incentive to see this
program succeed. A utility company that was cited for facility
damage and faced with a stiff fine from the PHMSA is currently
working to trade in the dollars they would pay for a donation of
GPS enabled phones to excavators. This falls in line with several
other unique methods of trading in financial penalties for
educational opportunities. There have been cases where
companies ran advertisements for 811, painted water towers or
posted large billboards in lieu of paying a fine.
BENEFITS TO OPERATORS
• Less “wasted” tickets
• Less damages
BENEFITS TO ONE CALL
• More accurate tickets
• Less CSR interaction
BENEFITS TO EXCAVATORS
• Speedier response from locators
• Less locations to mark
• Claims reduction
PHASE TWO
Phase 2 involves the creation of an electronic manifest of the dig
site that shows the utilities along with the dig site on an aerial
map of the location. This document will greatly aid in the
communication as “a picture tells a thousand words.” It will not
eliminate the need for care in the digging process but it will
provide an on-site reference for the excavator to use during the
course of activity. As the results are being gathered from this
phase right now they will be addressed in the future.
LEGISLATIVE UPDATES
• Florida – Low Impact Marking…Public records exemption, No charging for locates, Call
Center not responsible for locating:
“ The system does not have a duty to mark or locate underground facilities and may not
do so, and a right of recovery does not exist against the system for failing to mark or
locate underground facilities. The system is not liable for the failure of a member
operator to comply with the requirements of this chapter. “
LEGISLATIVE UPDATES
• Kentucky
LEGISLATIVE UPDATES
Nevada
California
Only two ticket extensions
• Many States Evaluating The 9
Elements from PIPES Act
• Enforcement Plays a Key Role
In Determining How The Future
Laws Will Look
Questions?
Louis Panzer
IRTH Solutions
www.irth.com
[email protected]