Transcript Document
CORPORATE OVERVIEW:
A CompuCom Snapshot
© 2006 CompuCom Systems, Inc. All rights reserved. CompuCom is a registered trademark of CompuCom Systems, Inc.
The names and logos of any companies or products mentioned herein may be the trademarks of their respective owners in the United States, Canada, and/or other countries.
Introduction
Getting to Know CompuCom Systems
INTEGRATING IT. DELIVERING VALUE.
Who we are What we do How we’re unique Who relies on us Why select us 2
Who We Are
Purpose, Commitment, Values
“CompuCom is committed to helping your business perform at peak levels by delivering IT services of excellent quality and enabling you to drive greater business value. And we do it better than anyone else.”
James W. Dixon
President & Chief Executive Officer CompuCom Systems, Inc.
Who We Are
CompuCom Quick Facts
WE ARE AN ESTABLISHED IT PROVIDER WITH A STRONG TRACK RECORD OF SUCCESS.
U.S. Based Company Headquartered in Dallas, Texas Founded in 1987 Financially Strong with over 17 years of Profitability Thousands of clients in various industries 100+ sales and service locations across North America 6,200+ associates 42,000+ industry certifications 1,000+ application services consultants with Microsoft, IBM, and Sun Microsystems expertise Consistent Service Delivery Methodology ISO 9001:2000, ITIL, and Six Sigma certifications Operational Centers in New Jersey, Texas, Georgia, Colorado, Washington State and Toronto, Ontario Recognized by leading IT industry analysts as a leader in service desk, deskside support, and service excellence Longstanding relationships with top service providers, hardware manufacturers, and software publishers Owned by Platinum Equity, which has 45,000 employees and $8+ billion in revenue, operates 22 businesses, and is #18 on Forbes’ America’s Largest Private Companies list 4
Who We Are
Purpose and Commitment
COMPUCOM IS COMMITTED TO DELIVERING MEASURABLE VALUE FOR OUR CLIENTS.
CompuCom Systems is a leading IT managed services provider that helps organizations maximize resources and achieve continuous improvement.
Our unique Integrated Infrastructure Management™ solution, coupled with our consulting and application services, enables clients to advance the effectiveness of their technology infrastructures, while driving down costs, improving quality, and expanding the business value they derive from IT.
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Who We Are
Core Values
COMPUCOM’S CORE VALUES ARE CENTRAL TO WHO WE ARE AND HOW WE DO BUSINESS.
Win/Win A successful business outcome happens when all parties have a win— our customers, associates, partners, and shareholders.
Integrity We do what we say we are going to do.
Excellence We are committed to delivering excellence in everything we do.
Respect We respect the rights and dignity of each individual.
…with a sense of urgency!
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What We Do
Services, Hardware, Software CompuCom helps you accomplish your business objectives by providing the comprehensive strategy, assessment, procurement, implementation, integration, and support services that will help you derive maximum value from your IT operations.
What We Do
Services
COMPUCOM PROVIDES A COMPREHENSIVE SUITE OF INTEGRATED IT SERVICES.
Managed services Integrated Infrastructure Management™ Service desk support Deskside support Install/move/add/change support “Break/fix” hardware and software support Remote device monitoring and management Enterprise operations center Systems integration Asset life cycle management Event technical support Business continuity/disaster recovery 8
What We Do
Services (Continued)
COMPUCOM PROVIDES A COMPREHENSIVE SUITE OF INTEGRATED IT SERVICES.
Application services Contract consulting and staffing Quality assurance and testing Custom development Professional services Technology consulting Assessments Implementations Rollouts and migrations Training Authorized service centers Warranty repairs Asset redeployment and disposal Parts management 9
What We Do
Software
OUR RELATIONSHIPS WITH PROMINENT SOFTWARE PUBLISHERS ARE VERY STRONG.
Procurement Licensing Compliance Reporting Training Partners Adobe/Macromedia Altiris AttachmateWRQ BEA BMC Software Business Objects Citrix CA Hewlett-Packard IBM LANDesk McAfee Microsoft NetIQ NetManage Novell Symantec Trend Micro VMware Websense WebTrends 10
What We Do
Hardware
COMPUCOM IS A VENDOR-INDEPENDENT HARDWARE PROVIDER WITH KEY PARTNERS.
Procurement Configuration and imaging Logistics and distribution Supply chain management Authorized warranty repairs Partners American Power Conversion Apple Cisco Systems EMC Emulex Epson Hewlett-Packard Hitachi IBM Kingston Technology Lenovo Lexmark NEC Network Appliance Panasonic Sony Sun Microsystems Toshiba ViewSonic Xerox 11
How We’re Unique
Integrated Infrastructure Management™ CompuCom is committed to helping you achieve synergy among your IT services, hardware, software, processes, and business strategy through our unique Integrated Infrastructure Management™ solution.
How We’re Unique
CompuCom is Different
WE ARE A SINGLE-SOURCE FOR INTEGRATED SERVICES, SOFTWARE, AND HARDWARE.
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How We’re Unique
Integrated Infrastructure Management™ (IIM)
COMPUCOM’S IIM APPROACH DELIVERS GREATER EFFICIENCY AND EFFECTIVENESS.
CompuCom leverages our Integrated Infrastructure Management™ (IIM) solution—a unique, proven methodology that assesses the maturity of your IT organization’s integration—to enable you to: Better integrate the management of your IT services, software, and hardware Favorably rebalance your ratio of on-site, remote, and self-assisted support 14
How We’re Unique
IIM Maturity
COMPUCOM EXCELS AT HELPING OUR CLIENTS MATURE THEIR IT INFRASTRUCTURES.
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Who Relies on Us
Thousands of Clients Across North America CompuCom serves a diverse clientele—several thousand strong—across a variety of industries. And we are proud of the many longstanding relationships we have developed with our clients over the past 19 years.
Who Relies on Us
Clients
COMPUCOM HAS A STRONG, VARIED CLIENT BASE ACROSS NORTH AMERICA.
Thousands of Fortune 1000 and mid-market clients Locations and engagements all across the United States and Canada High contract expansion and renewal rates High client referenceability rates 17
Who Relies on Us
Technical Expertise
COMPUCOM’S CLIENTS LOOK TO US FOR TECHNICAL KNOW-HOW AND LEADERSHIP.
ISO 9001:2000, ITIL, and Six Sigma certifications Microsoft Premier certifications Gold Certified Partner for Support Services, Enterprise Management, and Security Solutions Certified Professional (MCP) for Technology Implementation Cisco Systems Gold Certified Partner in the USA and Authorized Wireless LAN Specialization Certified Information Systems Security Professional (CISSP) certification SSPA Support Center Practices (SCP) certification CompTIA A+ certification (90%+ of all field service associates) CompuCom’s internal service desk, customer service, technical troubleshooting, and client-specific certifications (100% of all service associates) 18
Who Relies on Us
Industry Expertise
COMPUCOM HAS EXPERIENCE IN A NUMBER OF KEY INDUSTRIES.
Financial services Retail Fast food Energy and utilities Manufacturing Travel and hospitality Healthcare Telecommunications Information technology 19
Why Select Us
Performance, Quality, Value CompuCom offers a unique combination of IT services, hardware, and software. We deliver “tier one” quality and performance at a “tier two” cost. And our integrated approach drives improved efficiency and effectiveness, and therefore, greater value for our clients.
Why Select Us
Quality and Performance
COMPUCOM’S PERFORMANCE IS A DIRECT RESULT OF OUR FOCUS ON SERVICE QUALITY.
Client satisfaction rates that consistently exceed industry accepted standards Associate retention levels that are considerably higher than industry averages Recognition for excellence from leading IT industry analysts and the industry itself 21
Why Select Us
Recognized Excellence
COMPUCOM HAS RECENTLY RECEIVED NUMEROUS IT INDUSTRY ACCOLADES.
Named a “Strong Performer” in Forrester Research’s Wave™ Report on the Integrated Service Desk and Desktop Outsourcing Market - 2006 Ranked as a Help Desk and Desktop Support Services Leader in Gartner’s Magic Quadrant report Winner of the Help Desk Institute’s Team Excellence Award in 2005; finalist in 2004, 2003, 2002 and 2000 Diamond Customer of the Year Achievement Award from AIT Worldwide Logistics - 2005 Ranked #113 on InformationWeek 500 Listing of Technology Innovators - 2005 Winner of the Outsourcing Center’s Best Process Improvement Award for E.&J. Gallo Winery (in conjunction with the Sourcing Interests Group) Winner of SSPA’s Outsource Support Providers, Help Desk, and Hall of Fame Achievement STAR Awards Winner of IBM’s Best of the West Customer Services, Customer Engineer of the Year, Premier Status, and Top Performer—International Information Systems Awards Winner of Hewlett-Packard’s AllStar Partner Award Winner of RealMarket’s User’s Choice Award 22
Why Select Us
Our Value Proposition
COMPUCOM OFFERS YOU… A unique combination of IT services, Application Services, Software, and Hardware “Tier one” quality at a “tier two” cost An integrated approach that drives effectiveness and efficiency, and therefore, delivers business value
CompuCom Systems
INTEGRATING IT. DELIVERING VALUE.
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Now that you know CompuCom, we’d like to get to know
you…
© 2006 CompuCom Systems, Inc. All rights reserved. CompuCom is a registered trademark of CompuCom Systems, Inc.
The names and logos of any companies or products mentioned herein may be the trademarks of their respective owners in the United States, Canada, and/or other countries.